The Ritz-Carlton, Kapalua
How has this resort rated in the past?
- Swimming pool
- Room service
- Business Services
- Fitness/Health center
- Wheelchair accessibility
Photos of The Ritz-Carlton, Kapalua
TravelPod Member ReviewsThe Ritz-Carlton, Kapalua
The Ritz-Carlton did not disappoint us with their beautiful property, friendly staff and excellent amenities. We stayed here back in 1997 for our honeymoon and loved it. This time we stayed at the Exclusive Resorts residence, and the property was ideal with a fabulous ocean view. Even though Kapalua is more remote than Kaanapali or Lahaina, it is about 10 degrees cooler and we really love it.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Lovely hotel with great service and fantastic views. The hotel was in need of a little "face lift" when we were there.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Ritz-Carlton, Kapalua
Ritz Carlton Kapalua -aaaaahhhhhh
We stayed at the Ritz Carlton Kapalua in Maui for out honeymoon in August '02. It was absolutely fantastic. The hotel and grounds are kept impeccably. THe service, food and ambience was outstanding. It was a dream. It made our honeymoon really special. The location was beautiful. Probably the best setting on the island. We went around to the other resort areas such as Kaanapali, Makena, Wailea, and Lahaina, but Kapalua was simply the most serene and the most beautiful. It really was amazing.The food in the resort restaurants was excellent. THe food at the Banyan Tree (by the pool) was especially delicious; try the boullabaise. And the breakfast buffet was great. Freshly made belgian waffles everyday along with the usual breakfast fare and some gourmet additions. Fresh fruit juices, pastries, breads. It is not the usual breakfast buffet of runny eggs and burnt bacon one imagines, it was outstanding. We recomment a nice nap after breaksfast , before you hit the pool. Aside from the resort fee, the costs were totally worth it. If you want to splurge and vacation in luxury for once, do it here.
Great beds and pool service
We checked in early, the agent at the desk told us we got upgrade to a ocean view deluxe room. C/I was nice and friendly. Our room was the last two from the end of corridor, view was really great but a very long walk from lobby. The decor is a little bit too busy for a resort, bath is large and lots of marble. The feather bed and linen makes the the bed ultra comfort.Had lunch and dinner in Banyan Tree, service at dinner time was great. Breakfast at the Terrace was nice also (they changed our silverware everytime you walk to buffet area). Housekeeper was attentive, but bellservice was ok only. We told him the desk lamp was out, he said he would call Engineering to fix it. And he never did.
Very nice, beach is far from hotel, rooms are not huge, around the pool is very windy and somewhat cool, the carmalized onion with goat cheese pizza is fantastic
We stayed at this property after reading great reviews in various travel periodicals. We were hugely disappointed withour stay at the Ritz. To begin with the furnishings were overdone for a tropical setting. We did not like the heavy English fabrics and furniture. The hotel sits too far from the beach and the restaurant where breakfast is served is even farther away than the rooms. Carpets in the rooms, hallways and restaurant were dirty. Things smelled musty and damp. Service at the restaurant at breakfast was unprofessional. The health center was not well ventilated, staff not helpful and equipment broken. (all this for an extra charge). Overall we found the hotel staff to be only moderately helpful. The tennis facilities do not really belong to the hotel and were not availble for use during our stay. The pool was ok but there is no excuse for having to pay extra for a chair with a tent. All in all not good value/ We'd much prefer spending a little more at the Four Seasons -Wailea. You may pay more upfront, but you do not get nickled and dimed... our experience at the Ritz was not up to the standards of a five or four star property. We will not return.
Believe what you read
Superb place - great staff, great rooms. Depending on the time of year you stay there weather may not be too kind. That was the only wanring we had heard, but it was marvelous in late January. The hotel is very spread out, so don't get an oceanview room if you don't like to walk. The rooms are phenomenal. Probably the nicest Ritz I've been to.
The Ritz Carlton standards of excellence are definitely met here. Beautiful grounds; nice spacious room.
Service was superb. Concierge outstanding and very helpful with driving directions and making reservations for activities. Only issue was the TV (not that you go on vacation to watch TV--but....) -- the cabinet it is kept in is very low and the bed (which is comfortable) is very high -- so it was difficult to watch it lying down. Oh well, even the Ritz Carlton can't be perfect -- but they come close! If you can afford it -- it is definitely worth it and I would stay there again if I returned to
Super hotel in super spot!!!!
Simply put, this is a great hotel!! Wonderful hotel and staff in an unrivaled location!
This is a classic u-shaped hotel that is built on the side of a hill. The beautiful open air lobby is at the base of the "u" and it opens to a panoramic view of the Pacific ocean. There was always a singer in the lobby in the evening that many would listen to while having cocktails or upon returning from dinner outside the hotel. An interesting oddity of the hotel is because it is on a hill your room is likely below the lobby---some confusing times in the elevator in the wee hours of the night!!
Our hotel room was spotless and well appointed. Minibar, big lanai, very soft bed. The color television was somewhat difficult to see while laying in bed but who comes to Maui to watch tv??? Nice bathroom with floor to ceiling marble and a seperate shower from the tub. And don't forget the requisite robes in the closet!
The pool area is large, well maintained and well landscaped. There was never a problem finding a lounge chair (meaning I did NOT have to get up at 7am to run to the pool area to "save" a chair. It is a three tiered pool but there are no slides, rope swings, etc. There is a 9 hole putting course next to the pool (they put out equipment so you don't have to lug yours downstairs) as well as a bocci ball area.
The ocean is beautiful, always in sight but is bit further away than most ocean front hotels. To get to the beach involves a short walk or a ride on a golf cart shuttle.
There are great restaurants on site. I hate a breakfast buffet every morning and it was delicious. They also changed many food items daily so it did not become monotonous during a long stay. It is an open air eating area as is their fine dining area. Also excellent.
The staff are wonderful here. They really try to learn your name so that by halfway through the vacation they are addressing you by name on sight. Very, very helpful and professional.
The location is also wonderful. You are next to the best golf courses on the island. You need not go anywhere else to golf! You are close to Lahina aand Kannapali for shopping and restaurants but in a secluded area so that you do not feel like you are on restaurant row.
A great hotel!!
Cold hands down, best hotel stay we have ever experienced - and we have traveled quite a bit! Couldn't ask for a sweeter getaway! Staff was exceptional, hotel was immaculate, surroundings breathtaking! Absolutely wonderful.
The Ritz in Maui
****The Ritz in Kapaluah is fantastic****** We stayed in a Deluxe Ocean Front with a king size bed that was beyond compare. The Bathroom was large and marbled and the view was awesome. I highly suggest it for anyone on their Honeymoon or for anyone who wants to relax. (If you want a livelier more crowded atmosphere then the Westin or the Sheraton around Lahania or Kapalua is for you) The staff was extremely helpful and ready to assist. It is true that the pool is windy and the beach could be better but the wind is bearable and the beach is pleasant it's just not the "Worldclass" beach right down the road in Lahania.
*** Be prepared to spend money! The Ritz is not cheap. For example the Breakfast buffett is $25.00 and the coffee can be up to $8.50***
Things you must do while in Maui
1: Ulalena (It's a show on the history of Hawaii. I've seen "Cats and "Phantom" and this was on the same par, honestly)
2: Warren and Annabelle's (It's a magic show with a ghost story. Warren is an awesome magician. If you are easily embarressed dont sit on the front row. P.S. They will ask the pretty girls and their dates to sit there)
3: Old Lahania Luau (The two best are the Hilton and the old lahania. Old Lahania is GREAT! The dinner is buffet with an open bar and the people are extremely nice. The dancers are teriffic!)
4: Whale watching on the Gemini
5: Snorkling on the Kahuana Kia (The one with the butterfly.
This hotel will be one of my dream hotels for the rest of my life. I absolutely enjoyed my stay here. I would recommend it if you wanted to spend a little extra money to live in luxury for a week. The rooms were big, clean and the bathrooms alone could have been a room. Our bathroom had marble on the walls floor to ceiling. The restaurant and pools were great. This will be my dream wedding location in the future since while I was visiting I saw a wedding at sunset on the beach. Gorgeous. I also stayed at the Ritz on the big island. Both are recommended highly. See it!
TripAdvisor Reviews The Ritz-Carlton, Kapalua
Travel Blogs from Kapalua
I'm typing this in the Kahului Airport in Maui waiting on our plane to take us to the Big Island. I don't have Wi-Fi so it won't be sent until we get to our hotel in the Waikoloa Village [Y-ko-loa] this afternoon.
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