The Renaissance World Golf Village Resort
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Historical Traveler Reviews The Renaissance World Golf Village Resort Saint Augustine
We just returned from a 2 night stay at the Renaissance (11/26-11/28)
The lobby and public areas are beautifully decorated.
The checkin was fairly efficent; personnel were not aware of a special VISA program and we were told that the property did not participate. We persisted and had to wait while they verified participation.
This property STILL has extensive water damage to it's guest rooms; we're Florida residents from the next county, and if management is claiming hurricane damage, than it is from 2004!! They've certainly had ample time to correct the problems.
Our suite on the 6th floor reeked of mold/mildew.
The living room smelled so bad that they brought in a room ionizer. The bedroom was not as bad, but had numerous water marks on the ceiling.
I have asthma, and the manager did not seem to grasp the fact that the mold/mildew was causing me to have asthma attacks!!
The suite was standard, with a large bathroom that had a lighted makeup mirror and TV. Although adequate, the towels were a little thin for a Renaissance. The living room had a wet bar, refrigerator, microwave, and coffee maker. Sadly, there were no paper towels or utensils to use with the microwave.
The bedroom had 2 double beds with linens that were subpar for a Renaissance. There were burn holes in the carpeting,spreads, and sofa--this was a non-smoking room!
The restaurant was excellent. The food was visually pleasing and prepared very well. The prices were in line with those of a resort.
The outdoor pool was supposedly heated--it was too cool for us Floridians at night. The small hot tub was fine--not too hot--but the jets were minimal.
Overall, this property has room for improvement. Although management needs to address the water damaged rooms, we liked the location, ambience, and food enough to plan a return visit as long as management fixes their moisture problems.
Great property, great service
We have stayed at numerous golf resorts - this was truly one of the best. The golf and service were first class. The rooms were comfortable and well appointed, and all the beds will be upgraded we are told in January. We look forward to returning next year.
Way Too Expensive For What You Get
Pros: Large, attactive central atrium, ample free parking, adjacent to St. Johns County Convention Center and golf courses.
Cons: Fairly expensive ($150/night). Guest room had musty smell, burn marks in rug (non-smoking room), worn out bedsheets (like tissue paper), hard-as-a-rock, lumpy beds. Strong cooking smells (coffee, bacon, etc.) permeated the room at 4am. The property is 15 miles from St. Augustine in the middle of nowhere. If you don't want to eat at the expensive on-property restaurants, plan to drive a ways. Strangely, it's a 3 mile drive from I-95 to the hotel's front door but the hotel is just a couple of hundred yards away from noisy I-95! Other irritating things: dirty towel on the balcony upon arrival; a TV set in the bathroom whose sound became a loud buzz after the set was on for a minute; restaurant's computer system was down causing customer delays; hotel's direct reservation system is not on the Internet and doesn't know about e-mail... strictly telephone or fax. You can use Marriott's website to book reservations, though.
My wife made a reservation for 2 nights directly with the hotel to attend a conference at the adjacent convention center. On arrival, the hotel didn't have the reservation and could accommodate us for only 1 night. This turned out to be blessing in disguise. We spent the 2nd night at a nearby Comfort Suites where we got a larger, nicer room, better beds, no annoying 4am smells, and free breakfast... for $50 less!
Disappointed with facility, not up to expecations
I am a travel agent and requested a King bed no smoking. We got to the hotel and were given 2 double beds. Which I know that happens, however I called down to see if there was a King available and the girl said no. I called down again to see if they had a queen bed and just magically a king bed appeared. We went to the room and while the room was nice, there were dirty blankets piled up behind the door. Mind you we were there at 9:30pm, not early afternoon. They have bottled water in the rooms for your consumption, but if you consume them they are $4.00 each. I asked about the internet cafe, they showed me to a room with 1 computer. There are wall jacks if you want to bring your laptop and work in their. They have a nice decor and the staff was nice for the most part. The grounds are beautiful an we had a beautiful view. The bed was comfortable and the pillows were just right. The shower head is wonderful. The bathroom is very large and even has a tv in the bathroom.
Smells like mold
A number of the rooms have had water damage. We requested a room change after spending one night in a room that smelled of mold. The 2nd and 3rd room shown had the same smell. We settled on the 4th room that didn't smell too bad, but did smell. Evidence of water damage could be seem by water stains on the walls, crumbling drywall near the sliding glass doors where we could see mold growing. We were told the rooms were scheduled for rehab, but in the mean time this is all they had. Since I was on a golf vacation with my buddies, we stuck it out. The golf was good, but I would find another place to stay.
Loved the World Golf Village
We just returned from the World Golf Village where we thoroughly enjoyed our stay at the Renaissance Hotel. The decor in the bedroom was not light and bright, but was certainly tastefully done. We had a room with standard sized double beds, which were what we expected. King size beds are assigned on a first come, first served basis--so make your reservations & request early if that is what you want.
I loved the bathroom area which was immaculate and quite large with ample vanity area, a lighted makeup mirror, & hair dryer. The bar in the bedroom had enough room for my husband to use the sink area so I could have the bathroom vanity all to myself. The bar area also accommodated the coffee maker & had room to serve food, if desired. The bar refrigerator was empty and could be stocked with your own favorites. The closet area was spacious and had a full size ironing board & iron. My husband set his computer up at the desk and he was happy. There was not a sitting area in the room, however, the lobby had a nice, large tropical lounge area.
The staff was very responsive and when we requested additional towels, they were brought to our room virtually immediately. Our only problem was that our toilet had to be flushed more than once, which was just a slight nuisance.
We ate a room service breakfast one morning, which was very good-- although the cereal selections were geared a bit more for children than adults. We had the main dining room Friday night seafood buffet, which we enjoyed very much. It was not a bargain--although well worth $25 each, since there were numerous delicious seafood selections available, as well as carved roast beef, carved pork loin, and chicken. That was the only meal we ate at the restaurant, other than room service.
A previous reviewer said they had a horrible dinner at the separate Legacy Restaurant. We found just the opposite. My husband's rib eye steak was fabulous, and I had the best grilled grouper I have ever had. The grilled vegetables as well as the house raspberry vinegarette salad were also wonderful. (The decor was a bit casual at this seemingly upscale restaurant, but the resort itself is quite casual overall.)
The other restaurant on the property, Caddyshack, was a bit noisy for my taste and I was not impressed with the food. Our server forgot our salads entirely, and my hamburger was very, very charred/burnt. The BBQ ribs were very mediocre, although the chicken quesadillas were good.
We ventured off property one night and went to the marina for dinner at the recommended Conch Restaurant. That was definitely our worst dining experience in years. My "special" crab stuffed flounder was terrible, as was the mound of tasteless brown rice that accompanied it. My husband's fried grouper was enough for two people, but it was dry and tough. My clam chowder was burned--although they did take it off the bill--and the best part of the fried alligator tail was the breading! Don't waste your time on the vanilla ice cream as it is tasteless, but the bourbon pecan pie is okay. My husband didn't like his key lime pie, either, and said it was missing its usual "kick". The Conch Restaurant is virtually the only restaurant on the water in St. Augustine, so if on the water you want to be, have plenty of spirits beforehand so you won't care what the food tastes like.
There is also a Ruby Tuesday about 10-15 minutes away on I95, although we did not try it.
The two on-property golf courses--King & Bear and Slammer & Squire--were wonderful and we enjoyed them thoroughly. We also played two other off-property courses and just loved Palencia, which is a course about 15 minutes from the WGV. If you are doing the golf package, be sure to request it. The other course, St. Johns Golf and Country Club, was nice and we enjoyed it, although we didn't think it was quite as nice as the other three courses.
We loved the golf at the WGV and will definitely go back someday. We would definitely stay at the Renaissance Hotel again, although we might also like to try the villas sometime, which were not available when we were there.
We arrived at this hotel on the 14th March. The reviews we read of the hotel and the hotel description made us decide to splash out a bit more money to stay there. When we got there the hotel looked impressive from the outside and the foyer area. However when we got to our room we were disappointed. In the bathroom the sink surround was hanging off, the bed spreads looked like they had come out of the 1970's and the room had a musty smell. The hotel offered foam pillows which I thought I would request and they never appeared. The lady on the front desk was helpful and allowed us to change rooms, but still the room looked very tired. In defence, the sheets, towels and the bathroom were very clean and the bed was comfortable, but small (make sure you request a king sized bed). The breakfast was also nice and the staff helpful. We enjoyed looking around the Hall of Fame and having a pleasant walk around the lake. But would not recommend the Legacy restaurant (totally separate from the hotel). Here we had the worst meal of our stay in Florida. With hinesight we wish we had stayed at the Comfort Suites (the only other hotel in the area) which looked cheaper, brand new and also overlooked a lake.
This hotel is very nice. The rooms are spotless and well decorated. The hotel can only be described as luxury class. It is the nicest Renaissance Hotel in which we have stayed. We are not golfers and used it as a base for visiting St Augustine. It is close enough to make it a good starting point if you don't want to be in the city. I would definitely recommend it to anyone that asked. From the TV in the bathroom to the terry cloth robes, they do their best to make you comfortable.
Can't say enough about it. The room was impeccable and well decorated. My wife loved the bathroom with its great lighting, TV, wide counter, and lit magnifying mirror. Her birthday was on Saturday so the room service staff brought our breakfast with a birthday candle and a nice note. VERY nice of them.
The hotel has an affiliation with the Serenata Beach Club. They van you there at 9 and bring you back at 4 or earlier. Very nice there, too. Umbrellas and chairs, beautiful beach and two pools - one for kids with a waterfall, one for 18 or older.
The hotel grounds were beautiful. Our midnight munchies were quelled by the Caddyshack restaurant next door. The staff was wonderful at all times - Concierge, front desk, etc. Gym was bigger than most, very clean and good machines. Sauna, too, but those things make me dizzy. Pool and hot tub in hotel were simple but clean and nice. We went to the Historic area (try O.C. Whites restaurant!), the outlets, Jacksonville (35 mins) Landing, and although I don't golf, I still tried the driving range ($20 - all day) on Mem. Day Monday until my hands got slippery and my runaway flying club almost killed someone... The staff was gracious anyway, as I returned the clubs they had made available (incl. in $20).
Great value and for those who Golf, it must be heaven. Lots to do around the area. Can't say enough about the staff.
Would/will return as soon as I can - next time with the kids.
Other comments: There is a fridge in the room and a Publix within two miles. The Golf Hall of fame is a 2 minute walk away. Pool table in the hotel. Great lobby - fountains, comfortable, good sound attenuation. Front desk girls always wore a smile. Highly recommend the Beach Club - not stuffy at all, great beach. Try Outback Crab Shack for some serious 'blending with the locals' if you are brave enough...
And, don't go jogging on the golf course's golf cart path - they do not appreciate it, as we found out... :)
A great golf experience
The resort was great, wonderful service and the rooms were clean and decorated in a lovely golf theme. We spent three nights there, enjoyed golf on both courses and even had time for an excursion into historic St. Augustine (the concierge could not have been more helpful!) We can't wait to return next year.
TripAdvisor Reviews The Renaissance World Golf Village Resort Saint Augustine
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