The Omni Grove Park Inn
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Historical Traveler Reviews The Omni Grove Park Inn Asheville
Overpriced - Very 80's Decor
We paid $429/night for the club level. Oversized room but very 80's decor. The room was about one step up from Holiday Inn. Very Overpriced for what you got. The Horizon's Restaurant in the resort was fabulous. The spa was nice, but the services were overpriced. I would say that the rooms are not worth over $150/night based on the decor and service we received. My recommendation is to stay at the Renaissance Hotel in downtown Asheville and drive to the resort for dinner and the spa/golf etc. We got a room for $95 a night at Renaissance the first night and stayed at Grove Park Inn the second night.
Recently, I surprised my wife with a stay at the Grove Park Inn for our 18th wedding anniversary. It was a bit pricy ($279 + Tax), but your 18th wedding anniversary only comes once!! When we arrived, we quickly realized that everything is extra. Valet parking will cost you $15.00, having your bags brought to your room, another $8.00. We went to check in at 3:00 on a Sunday afternoon, and were told our room was not yet ready. While they told me this, the person next to us at the counter was being checked into their room. Go figure. I asked how long a wait, and I was told that checkin time was not until 4:00. I informed the rather unpleasant gentlemen that I had specifically requested early checkin. He did some more checking, and found us a room right away. We were very appreciative, until he informed us the room has 2 double beds. I told him never mind, we will wait the hour to get a king size bed, when he informed me that even if we waited we would get 2 double beds. Now, unless you and your spouse both have 22" waists, you know that 2 normal sized people just don't fit in a double bed. After some discussion, we decided to take the room and sleep in separate beds, since we had just driven 4.5 hours for the privilege of staying at the GPI. I told them I had requested a King size bed, and the gentlemen informed me they do not guarantee any bed sizes. For $279, they cannot guarantee a king size bed. The Country Inn can do that for $89 a night, and the rooms are a lot nicer!! The room was very dissappointing. It is your basic Holiday Inn room. Two beds, a very basic bathroom, small table with 2 chairs. The room did have a very nice view of the mountains, but it was not a $279 per night view!! Like I mentioned, nothing is included. . . no breakfast, you have to pay $50 per person extra to go to the nice pool at the SPA, they didn't even have HBO on the TV!! When we checked out, the girl at the front desk was very nice, and listened to our tale. She offered to buy us breakfast. When we said we had aff our bill. I appreciated the gesture, but having to sleep in separate beds on my anniversary was worth allot more than $50 to my wife and I!!Unless you are extremely wealthy, save your money and stay at a nice $89 hotel. You can still visit the GPI grounds, and even make reservations in their dining room.
Worst hotel experience ever
Booked a special weekend to celebrate our 10th wedding anniversary and splurged with a $400 a night room on the club level. We would have been treated better at a Motel 6.Waited 3 hours in the lobby for them to get our room ready and was not even offered a coke for our trouble. They were too busy to notify us when our room was ready, so they told us to just check back periodically to see if it was ready. They never could explain why they could not just give us another ready room whose people were not checking in until later. They messed up our anniversary dinner reservations. As a result, they were fully booked and made no effort to fit us in, so we ended up hitting the streets looking for an appropriate anniversay dinner.When we returned, we had a message waiting, but their computer was down and they had no way to retreive the message. Was a relative ill? Had our house burned down? We would just have to worry about it until morning when they could get somebody to look at their computer.The next morning: No hot water in the shower. At that point, we gave up and checked out early. When the front desk asked how our stay was, we told them. Her only reply was "sorry to hear that, we have been having some problems lately." Upon our return, I wrote a letter detailing our experience to the general manger. I received back a form apology with a coupon good for $50 off spa services on our next visit. Needless to say, we will never have another 10 year anniversay, or a "next visit."
Awesome Spa Package
My best friend and I decided to get away for a girls' weekend and we chose the Grove Park Inn because we had heard the new Spa was world-class. What better way to pamper ourselves?!? So we booked the Spa Sampler Package, which inlcuded one night's accomodations, one Spa treatment per person, and breakfast for two the following morning. When we arrived, it was frustrating that we had to go and check in before we could valet the car. Check-in took 15 minutes due to a conference that was being held at the hotel, so that was a bit annoying, especially since the hotel is supposedly so classy and customer-friendly. After a disappointing check-in experience, though, the rest of our trip was superb. We were due at the Spa for our first appointment, so the bellman politely took our bags to our room while we made our way to the Spa. The Spa entrance is a long tunnel, with fountains, uplighting and rock walls. The whole Spa is sub-terranean, with exposed rock walls and flattering light. The Spa was expecting us and immediately introduced us to our Concierges. These were young ladies assigned to each person to ease them in to the Spa experience. First, she took me to the locker rooms and let me change into a spa robe and slippers. After my belongings were locked away in a locker, she showed me around the entire spa, so that I knew what was behind each corner. While my friend was in her treatment, I explored the mineral pool (92 degrees), the lap pool (86 degrees), and the waterfall pools (104 degrees). All of these pools are in the main Spa area. It was busy, but not crowded. There are single-sex areas on either side of the main Spa, which include saunas, steam rooms, and contrast pools (hot tubs with small cold plunge pools). What I liked best about my exploration was all of the little things I discovered like chilled mint-scented washcloths in a bowl as I exited the sauna, heated tiles on the walkway to the outdoor pool, cucumber slices floating in the mineral water in the lounge area along with a table of snacks like dried cranberries, trail mix, and cookies. Before my treatment, I relaxed as I waited for my aesthetician in one of the fireside rooms in a big armchair with an ottoman. It was heavenly. Now for the best part - the Body Glow treatment. Tracy, my aesthetician, took me downstairs to the private therapy area. One thing I noticed was how pleasant and calming the lighting was - everything is uplit, so it is very peaceful. The lights were very low in the therapy room and soft music was playing. Tracy even asked me if I preferred another kind of music. Once I was on the massage table, she dry brushed my skin to exfoliate it, then she continued to exfoliate my skin with a brown sugar scrub - it smelled yummy! Then I proceeded to the huge hydrotherapy tub. Once in the water, I was able to situate myself on the contours of the tub so that only the back of my head, my fingertips, and my toes were making contact - everything else was weightless in the water - talk about relaxation! Tracy programmed the tub in relaxation mode - there were more jets than I could count! At the end of the tub was a colored filter that slowly changed through all of the colors of the rainbow. Tracy said that it could be stopped on a particular color or we could just let it cycle. Then she poured some mineral salts and aromatherapy oils into the water. Finally, she placed a champagne flute of "elixir", a fruit juice concoction, on a tray next to the tub, so that I could sip on it whenever I liked. During the 25-30 minute bath, Tracy massaged my scalp. She also put cool washcloths on my face and the top of my head to keep me cool. It was the most luxurious experience I have ever had. When the hydrotherapy bath was over, I dried off and went back to the massage table, where Tracy massaged yummy-smelling lotion all over my skin. My skin felt so soft and I was so relaxed. Finally, she had me get up and she handed me my robe - it was warmed!! That says world-class! Just as I thought the fairy-tale was over, Tracy let me to a private fireside room in the therapy area. She settled me into a big armchair next to the fire, brought me another elixir, and let me know that I could relax as long as I wanted to inhe even brought me a warmed neck pillow!!! I did not want this to end. After we drug ourselves away from the Spa, we explored the hotel a bit. The old part of the Inn has a huge lobby with the biggest fireplaces I have ever seen. The views of the Blue Ridge Mountains are spectacular. Our room was very comfortable with beautiful views of the mountains and golf course. It had a desk, a sitting area with two chairs, even a CD stereo. The beds are very soft with plenty of pillows and triple-sheeting. Room service was very prompt and gracious. They even brought my friend a banana at 11:45 pm because she was having a leg cramp and needed potassium. All in all, we had a very nice stay, mostly due to the Spa experience. The Grove Park Inn is not inexpensive, but with the Spa Sampler Package, we got a good value for our money.
I have stayed twice at GPI and eaten there several times. I find it comfortable, charming and enjoyable. The service has always been good, the rooms have been excellent and the view breath-taking. The Spa is a marvelous experience - one of the best I've been to (including Chateau Elan, Ritz Carlton Lodge and several AZ spas). I find these negative reviews shocking. Sounded like a different place than where I stayed
Great Time at Grove Park
We completely enjoyed our stay. Made a spur of the moment reservation in April, 02. The hotel was booked but somehow we got upgraded to a Mountain View suite. We had no trouble at all getting meals. The buffet was incredible! Ice sculptures, fresh seafood, sushi, pasta bar, prime rib cooked to order, loads of desserts.. it's available on Fridays & Saturdays. The spa is awesome too.. we weren't able to book treatments but the fee for the all day pass to the facilities was well worth it & was super relaxing. Check out downtown Asheville too.. It's surprising & eclectic with glass blowing shop downtown. We're looking forward to our return!
I'm not sure where others who have given reviews stayed on their visit to Asheville, but it was obviously not the Grove Park Inn that I experienced. The staff members were all extremely courteous and went above and beyond to insure our pleasure. Our room was small but the decor made it more cozy than cramped. Wonderfully comfortable bed with an abundance of pillows. We arrived on a Saturday around 5:00 and made reservations for Sunday Brunch (not to be missed)that evening. There was no problem at all getting a place. We were there during Asheville's High Season - Michaelmas Festival at Biltmore, colors changing, NC Democratic Fundraiser at Grove Park, and several convention meetings - and we did not have to call weeks in advance for a meal reservation. All in all, our experience from the front desk, to dining, to quality of room, to valet service, etc. was fantastic. Highly recommend it.
I wish I had visited tripadvisor first
I just walked in the door from an extremely disappointing 4 day/3 night term in the dungeons of GPI (Gross Personal Insult). Frankly, I am kicking myself that I failed to visit tripadvisor before setting out on this misadventure.
The service, from the front desk through all aspects of "guest service," left me feeling affronted and assaulted. At $210/night, the property management apparently feels no shame.
Getting to GPI requires suffering through the monopolized transportation available at the Asheville Airport. No cabs, no limosines, just one desk booking all transportation at hyper-inflated rates. GPI apparently has no shuttle to haul "guests" to and fro. That was the first ominous sign of my misadventure.
The entry and front desk are chaotic and cramped with too much over-sized, dilapidated furniture. The too-few staff offer little in the way of hospitality, let alone basic etiquette. One gets the distinct impression that your very presence verges on annoyance to the hotel and foodservice staff.
Common areas are just that: common, bordering on cheesy (check out the latest in synthetic wood laminated Stickley-style furnishing jammed through out the property).
The rooms are basic and nothing more. Upon entering my room, I found a dirty coffee pot. Quite literally half of the light bulbs in my rooms were burned out. I spent as little time as possible in my assigned chamber, so I have little more to add about this aspect of my experience.
Finding a spot in the Blue Ridge Grill requires a reservation made at some unspecified time prior to arrival. Want to swim? Great, that will cost extra. Want to make a long distance phone call? Great, that will cost approximately $1.50 a minute. Want to get out and about? Great, GPI can call the same monopolized transportation desk at the airport and arrange one for you. (Unless you drove there, its the only transportation game in town.)The "nickel and diming" is myriad.
I infer from this experience that GPI has a simple strategy: get 'em in here once, and get 'em good... cause they ain't comin' agin.
In summary, GPI is overly impressed with its own sense of history, and has forgotten that gracious hospitality and understated elegance were the keys to creating that kind of history. It explains the enduring allure of the Broadmoor, Greenbrier and other resorts of a similar vintage. Hopefully, this dowager called GPI can be resurrected by a caring and knowledgeable proprietor.
Forget the rooms but don't miss all the other wonderful things this grand hotel has to offer...
The Grove Park has many wonderful things to offer --- the rooms are not one of them. However, if you visit Asheville, it would simply be a sin not to visit the Grove Park Inn. The grand lobby itself is worth a visit. Imagine yourself sipping a cocktail on the terrace or by their huge old fireplace while viewing the majestic Blue Ridge mountains outlined by a pale pink sky. The restaurant on the terrace is quite simply one of the most romantic places I've ever been and I've been all over the world. My advice -- stay at a charming b&b near the Grove Park and enjoy the real charm of this hotel in the evening for dinner and/or cocktails.
The Grove Park Inn Resort and Spa proved to be much less than expected. The room was very plain and somewhat run-down. The staff was anything but courteous. There was nothing but one hassle after the other from the moment we arrived. There was a very long wait to check in and when we did finally get checked in, there was little help getting our belongings to our room. The main lobby is crowded and noisy. Don't even think of attempting to eat at any of the resort restuarants unless you have reservations way in advance of your arrival. We did not and were unable to even eat on the premises. When attempting to get a reservation at one of the restaurants the hostess seemed extremely put out that I would request something as ridiculous as wanting to eat a meal sometime during our stay without having called ahead weeks in advance. Unless you want to spend an extra $35.00 per person per day there is virtually nothing to do as the main attraction is the spa, and this does cost extra to use, even just the pool or hot tubs. For the price we paid for the room, I would have thought the use of pool/hot tubs would have been included in the cost of the rooms. We asked at check in if tickets were available to visit the Biltmore Estate, a local attraction. We were told that we could purchase tickets, the desk clerk swiped our credit card so that we might make charges to our room, as per his suggestion. The next day we attempted to charge the tickets to our room and were told they had no record of our credit card. Then I was told that the hotel had a policy of a $50.00 limit per day charged to the room. That of course is absurd, as you could not even order a meal for $50.00. The concierge was basically clueless on the policies of the resort. We did eventually get that hassle worked out. Overall, Asheville was a beautiful area to visit and we enjoyed the Blue Ridge Parkway. We will defintely not return to this resort, however.
TripAdvisor Reviews The Omni Grove Park Inn Asheville
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