The Hotel Hershey

Address: 100 Hotel Road, Hershey, Pennsylvania, 17033, United States | Resort
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This resort, located on 100 Hotel Road, Hershey, is near Hershey Park, Hershey's Chocolate World, ZooAmerica North American Wildlife Park, and Spa at the Hotel Hershey.
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    TravelPod Member ReviewsThe Hotel Hershey

    Reviewed by girltravel

    A Memorable Stay!!

    Reviewed Nov 4, 2011
    by (1 review) , United States Flag of United States

    My husband and I and two kids stayed here. The hotel was beautiful! We had a pool room, so the kids could just walk out of our room and jump in the heated pool. The room was very nice and accommodated the four of us easily.

    There a few restaurants onsite. They were all great. The Harvest, I think it is called, actually had a game room so kids could play in there while we waited for a table. How genius is that?

    The outdoor pools are wonderful! The concierge was great, they had a deal on Hershey Park amusement tickets. We went all 3 days, we loved it soooo much!

    The Chocolate Spa at the hotel is the best! We will go back for sure!

    This review is the subjective opinion of a TravelPod member and not of

    Reviewed by dubnation

    A Classy Hotel

    Reviewed Jul 20, 2011
    by (18 reviews) Arlington, TX , United States Flag of United States

    Built by the Hershey Family and their chocolate empire, it's a spread-out resort with elaborate landscaped gardens, detailed crown molding and elaborate trimming throughout the hallways and rooms, and well-attended staff (the valet remembered my name!). There were nice touches in the room such as fluffy robes a big flat-screened TV and even a DVD player. Upon check in we were provided room keys that looked like Hershey chocolate bars, but not to tease us, we also were handed four full-sized Hershey bars

    A water spout near the hotel.
    Hershey, United States
    Cocoa Kids Clubhouse - Hotel Hershey
    Hershey, United States
    The back fountain at Hotel Hershey
    Hershey, United States

    This review is the subjective opinion of a TravelPod member and not of

    Historical Traveler Reviews The Hotel Hershey

    Chocolate Lovers Will Like This Hotel


    Went to the Hotel Hershey to try out their spa. We took the spa package. The room was very small and unexceptional but the spa was a lot of fun. Some of the treatments weren't that great but all in all we enjoyed it. There was a massage involving chocolate which was very unusual and pleasing! The waiting area pre-treatment was wonderful - hot chocolate, chocolate candy - a porch to rock on! We had one dinner in the hotel - it was expensive but the food and the service was good.

    The hotel itself was very pretty and there were lots of things to do in the area. Enjoy!

    Our worst hotel experience


    Staying at Hotel Hershey was our worst hotel experience in Unites States so far!Check in. We arrived at 5 p.m. and a room for $320 per night was not ready. Waited 30 minutes and then got a room without windows but with a balcony overlooking the pool. The room had such a strong bleach smell! So we requested another room and were told to wait for 30 minutes. Ok. One hour later the room was still not ready. When we finally got the room, it had garbage all over it. All upset, we immediately requested another room and guess what? they found a clean room 1 minute later!The Circular Dining Room / The Fountain Caf?. Nothing special. Bad food. Bad service.The Spa at Hershey. It was all booked by people who actually do not stay at the hotel!The pool area. The pool looked dirty, so we went back to the room without even trying it.In conclusion, this is not 4 star hotel at all!Do you really want to stay at ancient hotel with furniture and decor that desperately need renovation or have a room with a tiny-tiny bathroom? I do not think so.

    Very Enjoyable Visit


    Comfortable rooms, Excellent food, Helpful staff. Be sure to get a trolley tour of the town and of the hotel, too. Hershey museum not terrific, but of some interest. Milton Hershey School warrents a visit and tour.

    One word ....terrible


    First off, the room we received for the low low price of $300 a night looked NOTHING like pictured on the hotels website. It was TINY, the bed was practically on top of the bathroom door and the front door. You hear EVERYTHING from the hallway. The blinds didn't close all the way so the room had a lot of light in it at night. At 4:30 a.m. they start sending service trucks to pick up garbage and receive deliveries so that made for a great early wake up call, which lasted till about 7 a.m. when we got disgusted and left. The bathroom shower had such low water pressure, that when someone in an adjoining room flushed the toilet, the shower actually turned off! Service in the restaurants were horrible, and the better restaraunt there requires a jacket and tie! Imagine that, hershey park and you need a jacket and tie! For the price of that hotel I could have stayed at the four seasons for a night. I think management from Hotel Hershey should take a trip to one of the Four Seasons properties and learn what great service is all about!

    Go if you get a good rate!


    Had a lovely room with a balcony overlooking the pool. In room amenities such as robes and nightly kisses a nice touch. Interior common area decor a little gloomy for my taste, but it is an old hotel.

    Outside grounds are fabulous. Indoor pool, fitness center (one of the nicest I've seen)and spa are terrific. Lunch at Fountain cafe was fine but not overly impressive. The server was slow and disinterested. Would definitely go back if a decent rate was to be had. Our room at $350 per night was a little pricey. If you go at Holiday time. Don't miss the Sweet Lights display. It was fabulous!

    Take the pacakge deal


    Nothing but praise for this hotel, service out of this world, a little on the $$$$$ end side for cost, but you only get what you pay for. My family and I took a deal for this hotel which included a breackfast at the park, and admission to the park for 3 days. The kids loved the indoor pool, and the butterfly house on the grounds. The gardens in the back of the hotel are stunning. I would not stay at anyother hotel in the Hershey area. We loved our nightly turn down service with a Kiss :-)

    Front Desk service: Great Hotel Bar: excellent and friendly Grounds: breathtaking Staff: Bends over backwards for you

    Donnies Rating *****

    Lots of things to do for everybody. Pleasant and kids friendly but


    I just have spent 2 nights at the hotel (9/6-9/8) with my husband and a 21-month old and we got very mixed feelings about the place. The grounds are indeed very nice: well maintained, beautiful fountains with colorful fish, lots of flowers, tall pine trees, nice long walking trails, outdoor games (tennis, shuffleboard, basketball, etc), playground, etc. You can even go on a 30 minute carriage ride around the grounds. However, there were also lots of yellow jackets by the fountains (to the point that people were very quickly retreating back inside) and gnats by the playground and in the wooded areas (bring a bug spray! there were also lots of gnats at the Hershey gardens and on the golf courses). The service was also mixed. Service at the main dining room was exceptional, house keeping was pretty good too but some of the staff at the Fountain Caf' was just plain rude. Also, concierge and the front desk were not very helpful: unless you ask them a very direct question they dont usually volunteer information. For example, on Sunday afternoon I was asking about the dress code in the main dining room and they have confirmed that the jacket is required but they have never mentioned that the jacket can be provided at the dining room upon request nor did they mention that the dining room was closed that night for a private party (I found that out when I was making a reservation an 1 hour before our dinner time). Also, they seem to turn deaf to any complains you might have. As far as the dining experience goes the main dining room is superb (try their Belgium waffles at the breakfast buffet). Buffet is free for little kids (under 3, I think). The Fountain Caf' had a rather small main menu (but a pretty good kids menu) but it did not change in two days. Try their Crab Cakes and BBQ chicken pizza. My little one loved the inside fountain in front of the main dining room very lovely place. The room was OK large enough for my kid to run around. The bathroom was nice a spacious. The closet is too small. The air-conditioning units very noisy. The Hershey Garden is just a short 5 minute walk from the main entrance and has a wonderful newly opened Childrens Garden. Other things to keep in mind: the outdoor pool and the Club House Caf' close after the Labor Day weekend. The indoor pool does have a kiddie pool but it's very small (the floor at the indoor pool is extremely slippery - you might want to bring water socks for the kids). The Hershey Park is open only on weekends after the Labor Day (this was also never mentioned to us by the concierge when my husband asked about the rides, so since we waited till Monday to go to the Park, we never made it there because it was closed!). Bottom line: do your homework about the attractions when you are planning the trip. And as far as the price goes, we paid the full hotel rate and it really was not worth it but if you get a bargain go for it. Overall we had a nice stay but would not go back well maybe if we find a really good deal on the rate.

    Chocolate Dreams


    We have had the pleasure of staying at the Hotel Hershey at least 3 times for conferences. The rooms tend to be on the smaller side since this is an old hotel, but they are meticulously clean, and the bathrooms are lovely. You are provided with robes, and everything from razors and toothbrushes to lip balm in the bathroom. The restaurants are excellent and the service is superb. If you are dining by yourself for lunch, you are offered reading materials. The Circular Dining room is fantastic; every meal is a delight. The staff throughout the hotel is friendly and helpful. Everyone stops to talk to you and to offer assistance if you seem to need it. What's not to like when you get Hershey bars when you check in and the scent of chocolate is in the air when you stroll the gardens? And DO NOT miss the Spa! Wonderful!

    You must experience the Hotel Hershey!!


    We stayed with our two children Oct. 2002 and were very impressed with the Hotel! The grounds are immaculate and the gardens are exquisite!

    The hotel has a very European feel to it. The indoor pool was great with a small kiddie pool as well. We had a basic room but it had a balcony that overlooked the pool. I think when I go again I will request a room that walks out to the pool area-very convenient for guests with children! We did not feel comfortable eating at any of the restaurants with two small children, but they looked nice. You will need to drive everywhere as the hotel is a bit secluded, but it's very close to the Outlet Mall and to HersheyPark. Don't pass up a chance to stay here while you're visiting Hershey!



    For the cost of staying at the Hotel Hershey for two days, we could have went to the caribbean for a week with an all inclusive. My husband and I were so disappointed in our stay at the Hershey Hotel. We were told check in was after 4pm. We arrived at 4:30pm to find our room was given away and there were only smoking rooms left. We had to settle for a none smoking smaller room. We walked to our room to find that it was being cleaned. We had to wait in the hall for the cleaning crew to finish. We complained to the front desk and couldnt believe that they just wanted to argue about it and didnt say sorry or anything. The service was terrible. Our room had no water pressure and the pools looked dirty. The service at the restaurants were horrible and most of the hotel was blocked off for weddings all day, everyday. Save your money and go some place else.

    TripAdvisor Reviews The Hotel Hershey

    4.50 of 5 stars Outstanding

    Travel Blogs from Hershey


    A travel blog entry by annmpriest on Jul 31, 2015

    26 photos

    ... few days so easier. At the boarder we were the second bus in line but once they finished the first bus they had coffee break then changed over duty. People on bus were complaining it was hot. Is beautiful 24degrees. We waited an hour to get processed. They look at your passport, look at you and off you go. Sometimes they ask how long you been here but not always. Back in New York State and heading to Gettysburg. Scenery nice, very green ...

    Chocolate World!

    A travel blog entry by mhfamily on Jul 31, 2015

    13 photos

    ... plush toys of the different candy characters. I find this kind of odd, ok the Hershey's Kiss character is cute but the others are a bit odd looking but when in Hershey! Oddly enough the Twizzler character is a teddy bear.... weird. Anyway then it was off on our way to our New Jersey hotel. We took the kids swimming (again) and ate dinner. Tony and Dottie got locked out of their hotel room for a few hours because the door key system completely died, so random. Tomorrow HOME!! ~ ...

    Hershey Park and Our $750 Souvenirs

    A travel blog entry by mhfamily on Jul 30, 2015

    16 photos

    ... lines so we only did that ride once. It did rain for about 15 minutes but then it did he nice again so we headed for the water rides! Always a family favorite. We had fun in the Lazy River (Tony's favorite) hit all the spray ground and water slide areas and swan in the huge wave pool. Totally fun. Overall there are too many things to tackle in one day at Hershey, also it is a phone battery vortex because by noon all our phones ...

    Grandmama, Grandpapa and Bad Tires

    A travel blog entry by mhfamily on Jul 29, 2015

    3 photos

    Today we drove from the western area of Pennsylvania east to Hershey to meet up with Grandmama and Grandpapa and spend the next two days at Hershey Park and Hershey's Chocolate World (Yum!). This is our last big Hurrah before we head home on Saturday We got to the Hershey area, checked into the Hershey Campground and set up our camp. Then we headed to meet up with Tony and Dottie and we surprised them as they were coming off the elevator! So so so exciting to see a bit of home ...

    A Spoonful of Sugar...

    A travel blog entry by njbeaglemom on Jul 03, 2015

    12 photos

    ... we headed over to Cullari Vineyards and Winery, which is a small, boutique winery. The tasting room isn’t at the vineyard, but at a standalone building in Hershey. One weekdays, you can sample 3 wines for $1 and can sample up to 9 wines. They have everything from white to red, to fruit and even a chocolate wine. We didn’t like any of the whites, but there was a dry red, Spectacullari , that we purchased one bottle of to have on ...

    Traveler Photos The Hotel Hershey

    A water spout near the hotel.
    Hershey, United States
    Cocoa Kids Clubhouse - Hotel Hershey
    Hershey, United States
    The back fountain at Hotel Hershey
    Hershey, United States
    Artwork in side the Cocoa Kids Club
    Hershey, United States
    Our hotel room in the Hotel Hershey
    Hershey, United States
    Admiring the landscaping of the hotel.
    Hershey, United States
    Hotel Hershey hallway - Jadin and Aria having fun.
    Hershey, United States
    Walking back to the main hotel.
    Hershey, United States
    A maze garden - Hotel Hershey,
    Hershey, United States