The Hotel Hershey
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TravelPod Member ReviewsThe Hotel Hershey
My husband and I and two kids stayed here. The hotel was beautiful! We had a pool room, so the kids could just walk out of our room and jump in the heated pool. The room was very nice and accommodated the four of us easily.
There a few restaurants onsite. They were all great. The Harvest, I think it is called, actually had a game room so kids could play in there while we waited for a table. How genius is that?
The outdoor pools are wonderful! The concierge was great, they had a deal on Hershey Park amusement tickets. We went all 3 days, we loved it soooo much!
The Chocolate Spa at the hotel is the best! We will go back for sure!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Built by the Hershey Family and their chocolate empire, it's a spread-out resort with elaborate landscaped gardens, detailed crown molding and elaborate trimming throughout the hallways and rooms, and well-attended staff (the valet remembered my name!). There were nice touches in the room such as fluffy robes a big flat-screened TV and even a DVD player. Upon check in we were provided room keys that looked like Hershey chocolate bars, but not to tease us, we also were handed four full-sized Hershey bars
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews The Hotel Hershey
Chocolate Lovers Will Like This Hotel
Went to the Hotel Hershey to try out their spa. We took the spa package. The room was very small and unexceptional but the spa was a lot of fun. Some of the treatments weren't that great but all in all we enjoyed it. There was a massage involving chocolate which was very unusual and pleasing! The waiting area pre-treatment was wonderful - hot chocolate, chocolate candy - a porch to rock on! We had one dinner in the hotel - it was expensive but the food and the service was good.
The hotel itself was very pretty and there were lots of things to do in the area. Enjoy!
Our worst hotel experience
Staying at Hotel Hershey was our worst hotel experience in Unites States so far!Check in. We arrived at 5 p.m. and a room for $320 per night was not ready. Waited 30 minutes and then got a room without windows but with a balcony overlooking the pool. The room had such a strong bleach smell! So we requested another room and were told to wait for 30 minutes. Ok. One hour later the room was still not ready. When we finally got the room, it had garbage all over it. All upset, we immediately requested another room and guess what? they found a clean room 1 minute later!The Circular Dining Room / The Fountain Caf?. Nothing special. Bad food. Bad service.The Spa at Hershey. It was all booked by people who actually do not stay at the hotel!The pool area. The pool looked dirty, so we went back to the room without even trying it.In conclusion, this is not 4 star hotel at all!Do you really want to stay at ancient hotel with furniture and decor that desperately need renovation or have a room with a tiny-tiny bathroom? I do not think so.
Very Enjoyable Visit
Comfortable rooms, Excellent food, Helpful staff. Be sure to get a trolley tour of the town and of the hotel, too. Hershey museum not terrific, but of some interest. Milton Hershey School warrents a visit and tour.
One word ....terrible
First off, the room we received for the low low price of $300 a night looked NOTHING like pictured on the hotels website. It was TINY, the bed was practically on top of the bathroom door and the front door. You hear EVERYTHING from the hallway. The blinds didn't close all the way so the room had a lot of light in it at night. At 4:30 a.m. they start sending service trucks to pick up garbage and receive deliveries so that made for a great early wake up call, which lasted till about 7 a.m. when we got disgusted and left. The bathroom shower had such low water pressure, that when someone in an adjoining room flushed the toilet, the shower actually turned off! Service in the restaurants were horrible, and the better restaraunt there requires a jacket and tie! Imagine that, hershey park and you need a jacket and tie! For the price of that hotel I could have stayed at the four seasons for a night. I think management from Hotel Hershey should take a trip to one of the Four Seasons properties and learn what great service is all about!
Go if you get a good rate!
Had a lovely room with a balcony overlooking the pool. In room amenities such as robes and nightly kisses a nice touch. Interior common area decor a little gloomy for my taste, but it is an old hotel.
Outside grounds are fabulous. Indoor pool, fitness center (one of the nicest I've seen)and spa are terrific. Lunch at Fountain cafe was fine but not overly impressive. The server was slow and disinterested. Would definitely go back if a decent rate was to be had. Our room at $350 per night was a little pricey. If you go at Holiday time. Don't miss the Sweet Lights display. It was fabulous!
Take the pacakge deal
Nothing but praise for this hotel, service out of this world, a little on the $$$$$ end side for cost, but you only get what you pay for. My family and I took a deal for this hotel which included a breackfast at the park, and admission to the park for 3 days. The kids loved the indoor pool, and the butterfly house on the grounds. The gardens in the back of the hotel are stunning. I would not stay at anyother hotel in the Hershey area. We loved our nightly turn down service with a Kiss :-)
Front Desk service: Great Hotel Bar: excellent and friendly Grounds: breathtaking Staff: Bends over backwards for you
Donnies Rating *****
Lots of things to do for everybody. Pleasant and kids friendly but
I just have spent 2 nights at the hotel (9/6-9/8) with my husband and a 21-month old and we got very mixed feelings about the place. The grounds are indeed very nice: well maintained, beautiful fountains with colorful fish, lots of flowers, tall pine trees, nice long walking trails, outdoor games (tennis, shuffleboard, basketball, etc), playground, etc. You can even go on a 30 minute carriage ride around the grounds. However, there were also lots of yellow jackets by the fountains (to the point that people were very quickly retreating back inside) and gnats by the playground and in the wooded areas (bring a bug spray! there were also lots of gnats at the Hershey gardens and on the golf courses). The service was also mixed. Service at the main dining room was exceptional, house keeping was pretty good too but some of the staff at the Fountain Caf' was just plain rude. Also, concierge and the front desk were not very helpful: unless you ask them a very direct question they dont usually volunteer information. For example, on Sunday afternoon I was asking about the dress code in the main dining room and they have confirmed that the jacket is required but they have never mentioned that the jacket can be provided at the dining room upon request nor did they mention that the dining room was closed that night for a private party (I found that out when I was making a reservation an 1 hour before our dinner time). Also, they seem to turn deaf to any complains you might have. As far as the dining experience goes the main dining room is superb (try their Belgium waffles at the breakfast buffet). Buffet is free for little kids (under 3, I think). The Fountain Caf' had a rather small main menu (but a pretty good kids menu) but it did not change in two days. Try their Crab Cakes and BBQ chicken pizza. My little one loved the inside fountain in front of the main dining room very lovely place. The room was OK large enough for my kid to run around. The bathroom was nice a spacious. The closet is too small. The air-conditioning units very noisy. The Hershey Garden is just a short 5 minute walk from the main entrance and has a wonderful newly opened Childrens Garden. Other things to keep in mind: the outdoor pool and the Club House Caf' close after the Labor Day weekend. The indoor pool does have a kiddie pool but it's very small (the floor at the indoor pool is extremely slippery - you might want to bring water socks for the kids). The Hershey Park is open only on weekends after the Labor Day (this was also never mentioned to us by the concierge when my husband asked about the rides, so since we waited till Monday to go to the Park, we never made it there because it was closed!). Bottom line: do your homework about the attractions when you are planning the trip. And as far as the price goes, we paid the full hotel rate and it really was not worth it but if you get a bargain go for it. Overall we had a nice stay but would not go back well maybe if we find a really good deal on the rate.
We have had the pleasure of staying at the Hotel Hershey at least 3 times for conferences. The rooms tend to be on the smaller side since this is an old hotel, but they are meticulously clean, and the bathrooms are lovely. You are provided with robes, and everything from razors and toothbrushes to lip balm in the bathroom. The restaurants are excellent and the service is superb. If you are dining by yourself for lunch, you are offered reading materials. The Circular Dining room is fantastic; every meal is a delight. The staff throughout the hotel is friendly and helpful. Everyone stops to talk to you and to offer assistance if you seem to need it. What's not to like when you get Hershey bars when you check in and the scent of chocolate is in the air when you stroll the gardens? And DO NOT miss the Spa! Wonderful!
You must experience the Hotel Hershey!!
We stayed with our two children Oct. 2002 and were very impressed with the Hotel! The grounds are immaculate and the gardens are exquisite!
The hotel has a very European feel to it. The indoor pool was great with a small kiddie pool as well. We had a basic room but it had a balcony that overlooked the pool. I think when I go again I will request a room that walks out to the pool area-very convenient for guests with children! We did not feel comfortable eating at any of the restaurants with two small children, but they looked nice. You will need to drive everywhere as the hotel is a bit secluded, but it's very close to the Outlet Mall and to HersheyPark. Don't pass up a chance to stay here while you're visiting Hershey!
HORRIBLE HOTEL HERSHEY
For the cost of staying at the Hotel Hershey for two days, we could have went to the caribbean for a week with an all inclusive. My husband and I were so disappointed in our stay at the Hershey Hotel. We were told check in was after 4pm. We arrived at 4:30pm to find our room was given away and there were only smoking rooms left. We had to settle for a none smoking smaller room. We walked to our room to find that it was being cleaned. We had to wait in the hall for the cleaning crew to finish. We complained to the front desk and couldnt believe that they just wanted to argue about it and didnt say sorry or anything. The service was terrible. Our room had no water pressure and the pools looked dirty. The service at the restaurants were horrible and most of the hotel was blocked off for weddings all day, everyday. Save your money and go some place else.
TripAdvisor Reviews The Hotel Hershey
Travel Blogs from Hershey
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