The Elms Hotel and Spa
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Historical Traveler Reviews The Elms Hotel and Spa Excelsior Springs
My partner and I went to The Elms for a birthday celebration and were highly dissapointed.
We went to the elms to relax and we could have made no better choice! We did the spa thing when we first checked-in. All we wanted to do for the rest of the night was sleep! So we napped for an hour or so and then went down and at dinner in the fine dinning-Adega (I think that's right). They call it an experence and boy are they right. Our waiter was so attentive yet not annoying. The food was fantastic including dessert. They serve this incredible chocolate pate. Holy Cow! I was sinning! After dinner we went down and had the cheerful desk clerk take our picture in front of this huge fireplace in the lobby. Later on we sent up to another lounge up a huge marble staircase. It overlooks the pool, hot tub, and gazebo. We went up to our room and to my suprise my husband had worked with the Director of Romance and we had ourselves a wonderful time "snuggling" in our bed room. The next morning we ordered room service and the we for a swim. They have this weird yet charming pool down stairs. It so unique. It's like you find a hidden treasure down there. I hated checking-out! But reality does exist outside of The Elms. I recommend this resort to anyone interested in having their ouw get-a-way.
My husband and I thought it would be a romantic get away to visit the Elm's for Valentines Day. However, it was quite the oppisite. The room was tiney. My husband and I felt as if we were in a room you would expect in a cruise ship. And I won't forget to mention not clean. I saw hairs in the miniture refridgerator! The complintory gift basket consisted of four chocolate dipped strawberries on a plate covered in seran wrap, two frosted flutes, and a bottle of cheap sparkling wine.
I agree with 'It must be a different place'
My wife and I celebrated our anniversary at the Elms on Jan 9-10. We were greated by friendly staff at the front desk, and everyone we encountered from that point on was both pleasant and helpful. We have stayed at a some very nice hotels and some bed and breakfasts and the Elms falls somewhere in between. We sat outside in the 20 degree weather in the hot tub, used the lap pool and sauna, had a great dinner, had champagne and strawberries in our room and ended the weekend with a great couples massage. I agree the rooms here are rather small, and the bed was nothing extraordinary, but this is afterall a different type of experience.
It must be a different place
I had an icredible experience at the Elms Resort and Spa in Excelsior Springs. Maybe there was something about me and my husband that others dont have because we were treated extremely well throughout our visit. I would recommend reaching April prior to your visit, she was unbelievable and saw our visit through from check in to check out.The Rose Petal Salt scrub in the spa is incredible and we found Joe to be the best therapist either of us have had. He was very kind and talented, makes us wonder how anyone could comment otherwise.We loved our weekend and have since joined their Frequent Stay program which April manages. We have re-booked and she not only took care of all our needs but extended us a great deal on top of it!We loved it.
My husband and I went to the Elms to celebrate our first wedding anniversary in June 2003. We were unfortunately very disappointed.
I went to the Elms in Excelsior Springs and i found that the people are rude their and in the community. I would not go again!!
My husband and I purchased a romance package at the Elms for our 26th wedding anniversary. We will be celebrating somewhere else so we have something pleasant to remember. The massage at the spa was the absolute worst I've ever received. It was not relaxing, pleasant or soothing. I was glad when it was over. I should have followed my instinct and asked the therapist to stop before she even started. It was awful from the first stroke. The food at dinner took FOREVER, was greasy and cold.
Back in time at the Elms
The Elms is a spa experience mixed with a sense of history. I agree with the past reviewer in the assessment of the staff at the desk in the spa...but the personnel applying the massages are excellent. I didn't go to be chatty, but to feel energized and relaxed. I thought the people quite attentive and the robes substantial. We have enjoyed all of our visits and will go again. The grounds of the resort are well worth the visit....
Then the Sulis at the Elms Resort is for you. The Sulis Spa is what contributes to Mid-West mediocrity. First, I have to say that The Elms makes sure to tout the services of its Spa. I had high expectations that the Sulis Spa would be a four star Spa. My husband and I paid $75 each for 45 minute massages. I also must say that my husband and I were pleased with our services. However, I would not plan on returning to the spa.I have heard some buzz about The Elms Resort for some time, so I decided to go there for an anniversary celebration. I love going to Spas and being pampered. So, spa services weighed heavily in my decision to go to The Elms. Most of my review will center around the spa or lack thereof.Upon first entering the Sulis Spa I was not impressed. The first person I encountered was an indifferent 20-something. Let me just say her customer service skills were nonexistent. I had to work for every bit of information. I had to ask for everything. By everything I mean I had to request a robe, slippers, locker key, etc. She volunteered nothing!Upon entering the YMCA-like women's changing area, I changed into my flimsy white robe. From there I had to guess exactly where to go next. Again, no information. Was there a private lounge/sitting area for me to wait in? Would someone come and get me when it was time for my massage?. I open the door to go back to the lobby area and immediately feel exposed in cheap, paper-thin robe. I notice several people just milling about in the hallway. Again, I felt half-naked and uncomfortable.Let me just say that the spa itself appears very outdated and I liken it to hanging out in someone's musty basement. There is zero atmosphere in this place. The women's locker room is truly like being back in the locker room of your High school. The sinks in the restroom area were wet and didn't appear to be well-kept at all. There were no nice hand soaps, lotions, or anything that you would expect to see in a nicer spa. I refused to put on my spa slippers. I wondered if they chances on that.Finally I did manage to sneak back out into the waiting area (holding area is more like it) and try and keep myself tucked into my skimpy robe until my masseuse came and got me. Joe, my masseuse was professional and attentive. After my massage I mentioned to him that I would like to use the steam/sauna room directly next to my massage room. He proceeded to tell me that I was more than welcome to do that AFTER he led me back down the flight of stairs to get me checked-out by the bland 20-something. So, again, I had to parage through the entire spa in none other than my fashionable barely there robe. I imagined that Joe was either concerned about a gratuity or thought I was going to try and skip out of the spa without paying. Whatever the case might have been I found it a bit odd.So, I checked out and headed back upstairs again. I grabbed a yellow-stained towel and went in to the steam room.Overall, I would recommend saving your money to get a real spa experience.