The Elms Hotel and Spa

Address: 401 Regent St., Excelsior Springs, Missouri, 64024, United States | 3 star resort
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This 3 star resort is located on 401 Regent St., Excelsior Springs.
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    Historical Traveler Reviews The Elms Hotel and Spa Excelsior Springs

    Celebration package.....It was no celebration!


    My partner and I went to The Elms for a birthday celebration and were highly dissapointed.

    I purchased the "Celebration Package" and paid a pretty big price for that experience. I can start off by saying that the experience in the spa was great, but unfortuantely everything else was terrible.

    The room was no deluxe room! There was melted candle wax on the floor. The hall ways and lobby were so dirty. The food was probably the worst. We had to complain about our dinner and breakfast and only received one meal taken off our bill even though it was so bad neither one of us ate our main course. The european pool that is located in the basement of the hotel would be nice but the paint on the bottom of the pool is all chipped and flaking, definately no inviting! The lobby bar was good, the bartender was really nice, but again the floors were so dirty and this was in the morning before the bar opened.

    After our stay and we finally checked out I noticed some problems with my bill and had alot of credits and debits but it all looked like it added up. Well I had a question on the bill after we had left and when I called to speak to the manager I was forwarded to the accounting department and I still have not received a call back or anything....This is not a place I would give a referal to or suggest to anyone...well, except maybe going in for a massage.

    We had ourselves a ball or should I say nap!


    We went to the elms to relax and we could have made no better choice! We did the spa thing when we first checked-in. All we wanted to do for the rest of the night was sleep! So we napped for an hour or so and then went down and at dinner in the fine dinning-Adega (I think that's right). They call it an experence and boy are they right. Our waiter was so attentive yet not annoying. The food was fantastic including dessert. They serve this incredible chocolate pate. Holy Cow! I was sinning! After dinner we went down and had the cheerful desk clerk take our picture in front of this huge fireplace in the lobby. Later on we sent up to another lounge up a huge marble staircase. It overlooks the pool, hot tub, and gazebo. We went up to our room and to my suprise my husband had worked with the Director of Romance and we had ourselves a wonderful time "snuggling" in our bed room. The next morning we ordered room service and the we for a swim. They have this weird yet charming pool down stairs. It so unique. It's like you find a hidden treasure down there. I hated checking-out! But reality does exist outside of The Elms. I recommend this resort to anyone interested in having their ouw get-a-way.

    The "Valentine Package" rated most unpleasent


    My husband and I thought it would be a romantic get away to visit the Elm's for Valentines Day. However, it was quite the oppisite. The room was tiney. My husband and I felt as if we were in a room you would expect in a cruise ship. And I won't forget to mention not clean. I saw hairs in the miniture refridgerator! The complintory gift basket consisted of four chocolate dipped strawberries on a plate covered in seran wrap, two frosted flutes, and a bottle of cheap sparkling wine.

    This was brought in by two high school students. Later that night we joined the rest of the " Valentiners ", for dinner. The menu consited of a four coarse meal that was pre-chosen. The hors'devores was a stale small peice of bread with chicken meat wiz on it. The salad was ok, but the dinner was cold. I forgot to mention they only served water. While we sat I witnessed three tables around us who just left and did not finsh eating their meal. We were then invited to dancing. I felt unsafe and we escaped back up to our cubby room after witnessing a fight. We decided to later go to the bar for a couple of drinks which was the most pleasent experience of our stay. However, we witnessed nude people in the hot tub outside. This is were we I was disgusted by a naked man crawling out of the tub, he then laid in the snow, and went back into the tub. The next morning we went into the dinning room for our braekfast that was included in our " package ", and the food was again, cold and very bland. Once we checked out we received our bill and they charged us seventy-five cents per local call. This was the point I had decided to speak my mind. When I caled the front desk I was told that regaurdless of what the menu on the phone said, I would have read about the charges for local calls in the directory. Driving home my husband and I concluded, we could have requested a room, bought the most expensive items on the menu for dinner and breakfast and still would have saved money compared to the " Valentine package ". I would not suggest ever visiting this place nor will we ever return. We are a young married couple. I can't believe we actually spent $400 for one night's stay in a tiny, dirty room with two cold meals. What a rip-off!

    I agree with 'It must be a different place'


    My wife and I celebrated our anniversary at the Elms on Jan 9-10. We were greated by friendly staff at the front desk, and everyone we encountered from that point on was both pleasant and helpful. We have stayed at a some very nice hotels and some bed and breakfasts and the Elms falls somewhere in between. We sat outside in the 20 degree weather in the hot tub, used the lap pool and sauna, had a great dinner, had champagne and strawberries in our room and ended the weekend with a great couples massage. I agree the rooms here are rather small, and the bed was nothing extraordinary, but this is afterall a different type of experience.

    It must be a different place


    I had an icredible experience at the Elms Resort and Spa in Excelsior Springs. Maybe there was something about me and my husband that others dont have because we were treated extremely well throughout our visit. I would recommend reaching April prior to your visit, she was unbelievable and saw our visit through from check in to check out.The Rose Petal Salt scrub in the spa is incredible and we found Joe to be the best therapist either of us have had. He was very kind and talented, makes us wonder how anyone could comment otherwise.We loved our weekend and have since joined their Frequent Stay program which April manages. We have re-booked and she not only took care of all our needs but extended us a great deal on top of it!We loved it.

    Rude staff and substandard room and spa


    My husband and I went to the Elms to celebrate our first wedding anniversary in June 2003. We were unfortunately very disappointed.

    Nearly all of the staff were in high school and did not excel in customer service. For example, no one ever did come to our room after I called twice asking for a new iron in our room to replace the crusty and unusable one that we found in our room. You could not see out of the windows in the first suite my husband and I were given becasue of the enormous air conditioning units sitting on the roof line below the room. Our second room had a slightly improved view. Both rooms were worn. The hotel brags about the spa, but should not. It is in a musty basement with few spa-like amenities. My husband and I were given paper-thin robes and asked to wait in the waiting area after we changed while people in the spa stood in the hallway to talk. Also, the pool was taken over in the evening by a large group of junior high basketball camp boys. My husband and I found the restaurant to be nice and to have good food though the grounds could have been maintained better. The food and the 14 person outdoor hot tub are the only things the elms should brag about. Since my husband and I's visit, we have been told that the rooms people can buy time shares in are nice and well kept while the rest of the hotel is not.

    Rude people


    I went to the Elms in Excelsior Springs and i found that the people are rude their and in the community. I would not go again!!

    Extremely subpar


    My husband and I purchased a romance package at the Elms for our 26th wedding anniversary. We will be celebrating somewhere else so we have something pleasant to remember. The massage at the spa was the absolute worst I've ever received. It was not relaxing, pleasant or soothing. I was glad when it was over. I should have followed my instinct and asked the therapist to stop before she even started. It was awful from the first stroke. The food at dinner took FOREVER, was greasy and cold.

    Housekeeping forgot to do the turn down service so they knocked on our door at 10:30 pm to try to do it and to deliver the champagne they were supposed to have left. The room was old, the door didn't even fit the frame so you could see in from the hall and the toilet ran constantly.

    Breakfast was supposed to be included but we decided to just get a bagel at Panera Bread instead. We wrote an evaluation related all these events. The desk cleark told us that we would definitely hear from management about compensation but we have not received a call. I would not recommend this hotel or spa to anyone wishing a good experience.

    Back in time at the Elms


    The Elms is a spa experience mixed with a sense of history. I agree with the past reviewer in the assessment of the staff at the desk in the spa...but the personnel applying the massages are excellent. I didn't go to be chatty, but to feel energized and relaxed. I thought the people quite attentive and the robes substantial. We have enjoyed all of our visits and will go again. The grounds of the resort are well worth the visit....

    Are you looking for a below average Spa?


    Then the Sulis at the Elms Resort is for you. The Sulis Spa is what contributes to Mid-West mediocrity. First, I have to say that The Elms makes sure to tout the services of its Spa. I had high expectations that the Sulis Spa would be a four star Spa. My husband and I paid $75 each for 45 minute massages. I also must say that my husband and I were pleased with our services. However, I would not plan on returning to the spa.I have heard some buzz about The Elms Resort for some time, so I decided to go there for an anniversary celebration. I love going to Spas and being pampered. So, spa services weighed heavily in my decision to go to The Elms. Most of my review will center around the spa or lack thereof.Upon first entering the Sulis Spa I was not impressed. The first person I encountered was an indifferent 20-something. Let me just say her customer service skills were nonexistent. I had to work for every bit of information. I had to ask for everything. By everything I mean I had to request a robe, slippers, locker key, etc. She volunteered nothing!Upon entering the YMCA-like women's changing area, I changed into my flimsy white robe. From there I had to guess exactly where to go next. Again, no information. Was there a private lounge/sitting area for me to wait in? Would someone come and get me when it was time for my massage?. I open the door to go back to the lobby area and immediately feel exposed in cheap, paper-thin robe. I notice several people just milling about in the hallway. Again, I felt half-naked and uncomfortable.Let me just say that the spa itself appears very outdated and I liken it to hanging out in someone's musty basement. There is zero atmosphere in this place. The women's locker room is truly like being back in the locker room of your High school. The sinks in the restroom area were wet and didn't appear to be well-kept at all. There were no nice hand soaps, lotions, or anything that you would expect to see in a nicer spa. I refused to put on my spa slippers. I wondered if they chances on that.Finally I did manage to sneak back out into the waiting area (holding area is more like it) and try and keep myself tucked into my skimpy robe until my masseuse came and got me. Joe, my masseuse was professional and attentive. After my massage I mentioned to him that I would like to use the steam/sauna room directly next to my massage room. He proceeded to tell me that I was more than welcome to do that AFTER he led me back down the flight of stairs to get me checked-out by the bland 20-something. So, again, I had to parage through the entire spa in none other than my fashionable barely there robe. I imagined that Joe was either concerned about a gratuity or thought I was going to try and skip out of the spa without paying. Whatever the case might have been I found it a bit odd.So, I checked out and headed back upstairs again. I grabbed a yellow-stained towel and went in to the steam room.Overall, I would recommend saving your money to get a real spa experience.

    TripAdvisor Reviews The Elms Hotel and Spa Excelsior Springs

    4.50 of 5 stars Outstanding

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