Sunset Station Hotel And Casino
How has this resort rated in the past?
- Room service
- Free High-Speed Internet
- Swimming pool
- Fitness/Health center
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Historical Traveler Reviews Sunset Station Hotel And Casino Henderson
Worst experience in Vegas ever
This was by far our worst experience with any hotel/casino in Las Vegas. My husband and I checked into the Sunset Station on a Friday night at 11:00 pm. We were put into a room on the 10th floor, directly below major construction being done on the 11th floor. At approximately 6:00 am, after less than four hours of sleep, we were woken by the sounds of saws and hammering on metal pipes. Loud, major construction noises. We requested to be moved to another room, and found the noise to be just as loud. We spoke with a front desk "manager" Eric who was by far the rudest, most sarcastic combative person we have ever encountered. As it became apparent that he had zero customer service skills, he threatend to call security when he could not, due to lack of intelligence or skill, solve our concerns. It was an almost surreal experience. We would never ever in a million years stay at another Station Casino. We paid $200 a night for a basic room and were treated like second class citizens at best. We left, after paying the "reduced" rate of $125 for four hours of sleep and went to the Flamingo where we were treated like paying customers. Take my advice, stay anywhere but a Station Casino, and especially avoid the Sunset.
Great local casino
We discovered Sunset Stations by some locals on the strip one day, so we checked it out. It was great the ambiance was nice the buffet was great the selection of food and the price far beats the other buffets in vegas. We also have kids and this place is great. It has kids quest which will give you a pager if the kids are real young. My kids love going there. The staff in the kids area are all trained in cpr. They have a movie theatre in the casino also which is great if you have older kids, and also a hooters now. The only draw back is the hotel elevator is far from the casino. The rooms were larger than I thought they would be.
I would recomend this hotel casino, its local flavor beats the rudeness of the strip anytime.
You can't miss going here...
Visited Sunset Station during my first trip to the Vegas area back in March 2004. I learned of this hotel/casino, as well as all the Station casinos in the Vegas area, from The Travel Channel, who rated this casino as one of the best-paying slot casinos in Vegas. You can definitely tell a difference between casinos like these vs. the Strip casinos. Although I didn't stay at the hotel, the casino was fabulous...great food, high paying slots and video poker, well-together staff. It's pretty far away from the Strip & Downtown but is not a bad distance if you're staying on the Boulder Highway as I was. I will definitely be back and would recommend Sunset Station, as well as all of the Station Casinos, to everyone.
Home away from home
We have been staying at the Sunset Station for several years now and have enjoyed everything about this hotel. The staff is so polite and tends to our every wish in a timely fashion. The restaurants are terrific - our favorite is the Oyster Bar - as they prepare your meals in front of you...the aromas are fabulous! We try to visit twice a year and have stayed for 5+ days each visit. We now consider Sunset Statio our home away from home.
The Sunset Station.......
We love the Sunset ! It's the best hotel around Southern NV. Everything that you need is with in walking distance. The hotel has a movie theather and a Kids Quest for you travelers with children like us. It's a 10 minute drive to the Las Vegas Blvd and a world apart. The rooms are above average and the help is great. I have stayed on the strip for many years and after staying here that past 5 times (2 years) I have know desire to return to the insane crazy world of Las Vegas. This hotel has been voted top local hotel 4 or 5 years in a row. There are two items that I don't like if staying at the hotel. Frist is the walk to the elevators is a long one. And the second is the pool needs to be re plastered again. But for the value and the fun this is the place.
Have fun and relax.....C-YA
Great deal for the money
This is the first time we have stayed off the Strip. We didn't miss it, as long as you have a car. This was a great value for the price and it's a more intimate hotel, unlike the Strip hotels where it can take you 20 minutes just to get to your room from the street. It is conveniently located-close to myriads of shops and a mall in front to boot! We have stayed at the Venetian and we enjoyed Sunset's pool more.
The buffet is inexpensively priced, but don't expect miracles. You get what you pay for. The gaming area is very nice and extremely clean.
There are also theatres in the hotel with a food court right outside.
The rooms were clean and spacious. The only problem I had with this hotel was their security. They only put guards by the elevator at random times so you don't feel that safe. Aside from that I give this hotel an 8.
Sunset Station nice but....
My wife and I just got back from staying at the Sunset Station for three nights. The only thing that really bothered me was that they charge a 4.95 per night fee for amenities that I never used. I didn't realize there was a fee until I arrived and checked in. There is no mention of the extra charge in their website or Orbitz. They mentioned the fee was for the free concerts they provide, express line to the buffet, phone, etc. Well, I arrived and left on days where there were no concerts and we never used their phones or ate there. Seems like they are padding their own wallets with amenities that other casinos provide free of charge. I admit the rooms were nice and the price competitive if you don't factor in the extra 5 bucks. We've stayed at the Boulder station last year and they charged an extra buck for the phones, so I was expecting to pay about the same this year. The other inconvenience I experienced was that they shut off the water to the top floors one night, and the front desk politely told me if I need to use the restroom, I needed to come downstairs. Fortunately I just wanted to wash up, so I went to sleep and the water was back on the next morning. I used to be a big fan of the Station casino hotels, but now I will shop around before making a decision.
I haved stayed at Sunset Station many times, this is the first time I had a problem. My floor was full of kids from a ball team, age somewhere around 9-12 years old, they were very loud, running up and down the halls knocking on doors. It was after 10:00pm. I saw no adults supervising these kids, finally had to complain to management. I will stay there again this was not a normal expierence.
The hotel had a nice appearance, but not what I would call an ideal location. The bellhops were young kids who were unprofessional, and the wait for them was too long. Then, to top it off, I get my credit card statement to find out this place double-charged me for the room. I called the main (702) number for Sunset Station & got some snotty ***** on the phone who said she couldn't help because their systems were down all day. I told her I'd call my credit card company to dispute THEIR error.. Terrible, terrible service!
Breath of fresh Air
Sunset Station...A breath of fresh air away from the crowded strip....Great Restaurants, Mexican Steak House, Oyster Bar and the Feast Buffet has so much to offer...Sports Book is nice But I would like to see 1 super large big screen in there but overall its most appealing..and the cocktail waitresses are very attractive...
Just a great place to stay the only drawback is the room elevators are so far away from the main floor....
TripAdvisor Reviews Sunset Station Hotel And Casino Henderson
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