Sunset Royal Cancun Resort
How has this resort rated in the past?
Historical Traveler Reviews Sunset Royal Cancun Resort
Just returned from Royal sunset
We just returned last week from the Royal Sunset. We were actually reserved at Sunset Lagoon (sister resort) but a mix up on their part sent us to Royal Sunset. This was a nice surprise as Royal Sunset is much nicer, at least from the outside. Our room was very nice, the food was OK to good and the drinks were weak but just ask for a double shot. The staff was OK, not overly friendly but fine. We didn't pay much for our stay at the Royal Sunset so I won't base my review on expectations for a 6 star hotel. It was well worth the money we spent. The beach and pool are great!! Centrally located in town, right by Senior Frogs. Bus stops right outside and for .60 you can ride anywhere. I would recommend this resort as long as your not paying too much (more than 120/night all inclusive). Stay away from time share presentations. We talked to many people who regretted wasting a valuable Cancun day to these people! We didn't, just say no and enjoy your vacation. The time shares are a rip off. We were staying there for less than some peoples annual maintenance fees are! The free activity they offer you isn't worth it! Enjoy!
Nasty Food and Honeymoon from Hell
To start off, they did not have transpatation like they said they would Second we had an all inclussive but yet we had to pay 750.00 for 5 days? $65.00 a meal for one person...who eats that much...we got jipped!
The food sucked and my husband got sick 3 out of the 5 days. One beer....They didnt even have Corona??????? We spent three hours listening to a guy spill out all the B.S. on the timeshare...
The trip was a nightmare and needless to say we will never go to cancun again!!!
Beware of the time share
Hotel was clean but overcrowded. front desk folks not very friendly especialy if you want to check in before 4:pm. Definately do not buy their time share or any time share in Cancyun you will be wasting you money. I have a time share that i purchased last year and i was not able to get reservations for months. since my contract is a non inclusive contract. I refused to make payments on the time share untill they gave me reservations. Its a nightmare that I would not have anyone go through. They have two hotels only. the sunset lagoon and royal sunset, and 25,000 time share members. you figure the rest.
My husband and I along with 25 others went down March 2002 to get married. We had an amazing time. The staff knew most of our group by name by the end of our week, everything was great. Our wedding coordinator helped us all the way.
The only complaint that we had our whole trip was a pretty big one though. When we arrived they gave us (the couple to be married) a 1st floor room off the noisy restaurant with a view of the kiddie pool, with 2 twin beds!!! This is supposed to be our honeymoon, but yet others in our group got higher up rooms with ocnview and king beds!! It took them two days (we had to move rooms the day of our wedding!!!) to find a more appropriate room
I'm still a little bitter about that, but like I siad everything else was wonderful, the wedding site was amazingly beautiful
Food was good, shows were fun and activity staff were great, we would go back
Oh, if you are over 25ish or look it they will try to seel you a timeshare
Do not buy a timeshare here
My husband and I have been time share owners at the Royal Sunset/Sunset Lagoon Hotels for the past five years. I sincerely advise anybody being approached by a timeshare sales person to avoid them (DO NOT EVEN CONSIDER IT). We find it extremely difficult to be able to get a reservation here (even though we paid over $12,000.00 for a studio unit when we bought in cash) They do not have an 800 number for the owners to call so therefore you have to run up very expensive phone calls in order to check on availability. You also sit on hold for awhile waiting to speak to a representative. Our phone bill last month was $87.00 for the three phone calls I had to make to find out the hotel was booked. When we bought we were told that owners would have priority (don't believe it) We usually go to Cancun once a year and due to being unable to secure rooms at either one of the resorts we have had to stay in other hotels. Adventura Palace, Royal Solaris, and Moon Palace.
They are all MUCH better than our own timeshare properties. It is very difficult for us to give more than 2-3 months notice before we go to Cancun so therefore we consider our time share nothing but a burden. After spending over $12,000.00 and still having to pay for our studio unit and the mandatory all inclusive pkg. we feel it was the biggest waste of money that we have EVER spent.
Due to the fact that once again, we were unable to get a reservation at either resort we have booked our next trip to Cancun at the Gran Caribe Hotel (which is a five star hotel) and absolutely fantastic. We are going in November and the Gran Caribe all inclusive pkg. for the Last week in Nov thru first week in Dec is even cheaper than if we stayed at our own resort. (room & all inclusive pkg) The Royal Sunset is only a mediocre hotel and the custer service is terrible.
So, although this is very long I hope you heed our warning and "SAY NO TO TIMESHARE HERE"
Good but beware
Just returned from Cancun where we stayed at the Royal Sunset. Beautiful hotel/timeshare, but beware of the "land sharks" and the timeshare purchase pressure. We are already timeshare owners in Michigan and went to the Royal Sunset as an exchange, with NO idea that we would be pestered to buy a unit there. A three hour waste of our time, and it left a sour note on our trip for the rest of the week.
Otherwise, not counting Hurricane Isidore, we had a great time. Once you get past the land sharks the staff is great...Fernando, Luis, Miquel, JeanPierre and Israel were all wonderful to us. The show staff was tons of fun, especially Arturo, with his "HIP HIP HOORAY!" Don't miss the Atrium Restuarant, wonderful food and atmosphere. Take the shuttle or lagoon ferry over to the sister resort, Sunset Lagoon, for a terrific pool, complete with water slide and swim up bar. But watch out for those tequila shooters, lest you lose your lunch on the ride back!
Honeymoon from Hell!
Well, where do I start?... You know how they say that your wedding is the most memorable part of your life?... You've got that right brother!... We got married last June (2001), and we set off for a destination that neither of us had been to. Beautiful Cancun... Our travel agent had good reviews about the Royal Sunset, well I don't know where she got her information from!! It started off right at the front desk, it was in the evening when we arrived,
and we just wanted to get to our room to settle in... only problem was, there was no room for us! Apparently this Hotel is converting it's rooms to time share units so most of the rooms were under renovation. After 45 minutes, they finally found us a room. Things got a little better and we figured the worst was over..YEAH RIGHT! The next day we were forced to listen to a 1 hour presentation on the time share units they were trying to peddle.... Anyhow, we went about our business, relaxing, sitting by the pool, etc... I will say it was a nice Hotel, it was clean and nicely laid out. The food was pretty good... but there's only so much refried beans you can eat!..lol The next night we were out for a nice walk...the scenery is gorgeous.. and the nightly entertainment was also very good. However
that night when we went to bed, around 1:00 am they decided to do more renovating right next door to us and start up a Jack hammer!! Well needless to say, after a very nasty phonecall to the front desk, the noise suddenly stopped.
No apologies, no form of hospitality at all. We were on a so called "Honeymoon"package which should have included Champagne and wedding cake...Well we
never saw it until we asked about it and then it magically appeared in the room while we were out. The air conditioning unit in the room was absolutely filthy,
my wife ended up with a swollen face from the bacteria in the unit.. Absolutely nothing was done, and another hotel guest also commented that his wife was sick from the A/C..and she's never been sick a day in her life. I think
the fact we were "ONLY hotel guests" (which was pointed out to us by one of the staff members there) and not time share guests resulted in us getting some pretty lousy service. When we had dinner in the dining room, we
basically had to beg for drinks. Everybody saw that we had nothing to drink, but not one would stop to offer us a drink or see if we needed anything. (Nice touch) Other than all that, and the fact that the cleaning staff stole drinks out of our fridge it was alright I guess... Put it this way, we couldn't wait to go home... It's a nice
Hotel but this experience really soured us on travelling abroad.... DO YOURSELF A FAVOUR, GO TO DISNEY WORLD!!!
A great deal
My husband and I just got back from a vacation to Cancun. First, let me say that Cancun is not my idea of a perfect vacation destination, too touristy, too wild. Despite that we choice to go there very last minute because it wassuch a great deal. At first I was a little concerned that the hotel may be a dive because it was so inexpensive, but it wasn't. Now it is not the Ritz Carlton, but it is relatively new, clean and well maintained. The public areas are all nicely appointed, simple, but nice. The restaurants are all very nice. My husband and I especially liked the one right on the beach, wow what a great place to have your coffee in the morning. The pool and jacuzzi's were nice and clean and had ample chairs. Our room was basic,but nice. There was a small kitchenette (with a coffee maker, but you have to ask for cream and sugar), a breakfast area, sitting area and bed. The veiw was fabulous.
We went all inclusive which I could take or leave because we eat around town alot, but the food was good, not five star, but good and basic. Drinks were good. All and all I would say that this resort is a great deal. Though we probably won't go back to Cancun again, I would recommend this place to those how would
PS. Go to Isla Muerjues (Island of Women) while you are in Cancun. It's a 15 dollar ferry ride to a small island. This place is great, bars right in the sand on the north beach, great shopping and fablous Mexican food. It;s a real treat!!!
Our Worst Vacation
Our stay at the Royal Sunset in Cancun was the worst vacation we've ever had.
My husband got ecoli & we only ate at the hotel! Also, we had money stolen from the safe in our room. And those were just the beginning. I also got an electric shock at the snack bar. When I tried to buy Tylenol and Pepto-Bismol from thehotel store, I found that their entire stock was past the expiration date (the Tylenol by 10 years). When I pointed this out, the clerk just shrugged and put it
back on the shelf. What I did buy had the expiration date marked over.
The staff, with 2 key exceptions, were not helpful or friendly. When we tried to tell them about our concerns, their English suddenly failed.
The accomodations themselves were ok. We were surprised that we couldn't throw toilet paper in the toilet. I'd seen that before - but not in a resort hotel!
And although the hotel was only 10 years old, the keys were the old fashioned kind, not the modern cards. That wasn't a problem except we wondered if that made it easier for someone to get into our safe.
The beach was very nice & not too crowded. It was clean and the surf was great. They did have lifeguards, but all they did was try to sell us either a boat package or ganja.
When we let the management know our concerns, they only offered us 3 more days there. No thanks!
Royal Sunset Hotel ROCKS!!
For March Break 2002, I had the awesome opportunity to stay in Cancun at the ROYAL SUNSET HOTEL. I can tell you that it was the best hotel I've ever stayed in. All employees are extremely fair an courteous - very approachable. In a matter of days, you can be making friends with them! They treat all people equally, and encourage people of all ages to participate in their hourly activities by the pool and the beach - they do not exclude adults like TUCAN-CUN (another hotel) does. Food was terrific, pool is lovely, and the beach is the best beach in the hotel zone! Along with their all-inclusive package and their centralized location, I give this hotel a perfect score. I would DEFENITELY visit ROYAL SUNSET CANCUN again!!!
TripAdvisor Reviews Sunset Royal Cancun Resort
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