Sunrise Grand Select Crystal Bay Resort

Address: Safaga Road, Hurghada, Red Sea and Sinai, Egypt | 4 star resort
 
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This 4 star resort is located on Safaga Road, Hurghada.
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      Historical Traveler Reviews Sunrise Grand Select Crystal Bay Resort Hurghada

      Fantastic hotel.... made up for the previous hotel!!

      from

      Having already spent a week cruising the Nile in luxury we were transferred to Hurghada for our second week...

      We were put up in the Alf Leila Wa Leila ( read my eye opening review of that awful experience ) and due to the nightmare we had to endure there, our holiday company tranferred us to the Conrad for the final 5 days.

      What a relief... Staff that not only spoke english but were pleasant with it and enjoyed helping the customers. The food was lovely with plenty of choice and freshly cooked ( to your liking infront of you with many items). The rooms were magnificent, they were very clean (as was the whole resort) with a large comfortable bed and a quality feel to the place.

      I was diving for the week and this involved leaving early in the morning most days so they prepared a packed lunch for me which was like a hamper!

      The spa / massage service was fantastic too sooo relaxing after a hard days er... relaxing!

      There is a shuttle service that passes the front into the centre which is regular (haggle the price they often start at double the cost hoping people dont question them) If they offer a fair fare then I tip well for their honesty.

      I would definately stay at the Conrad if I returned to Hurghada.

      Good relaxing holiday

      from

      Before I get into any detail let me say that I had a thoroughly enjoyable and relaxing holiday at the Conrad despite the fact that I said 3 years ago I wouldn't want to go to the red sea for 2 weeks as there wouldn't be enough to do outside of the hotel.

      We booked through Sunmaster.co.uk. who rated this hotel as 5*. well 5* it certainly is not by Egyptian standards (this was our 4th visit and 6th hotel in Egypt in the last 3 years)though in fairness the hotel rates itself as 4*. If I had to rate it I would give it 4* just. As has been said before the hotel is not too impressive from the outside, but once inside the foyer/ reception area its much better albeit looking a bit tired and dated. The guest rooms are as you expect in Egypt -large-mostly with twin beds (the staff will put them together for you if you wish giving you a bed about 7ft wide)-comfortable with good air conditioning- bathroom-minibar-balcony and TV (though the only English speaking channels were 2 movie channels with Arabic subtitles and CNN) All the rooms have a view of the red sea or the pool or the lagoon ours 1217 had all 3 but some of the rooms nearer the main building can only see the sea on the horizon. the gardens are well kept and attractive but seemed a bit of a waste as the pool wasn't really big enough for all the activities of the animation team and a quiet swim if that's what you wanted, a second "quiet" pool would be a great improvement. While we were there we never had a problem getting a sun bed near the pool (we're pool people rather than beach people) there are lots of sun beds round the lagoon \ beach (courtesy of Jewsons) but we never tried to get one there so I can't say whether that would be a difficulty or not. The animation team is quite persistent but not aggressive and very friendly with it and we developed quite a rapport with a few of them. Evening entertainment was mostly amateurish but improved with a bit of audience participation. I found the evening 6-a-side football Ramadan tournament in the court out the back more entertaining

      We were all inclusive and the value for money is unbeatable, just over £600 for 2 weeks all in at the end of September , you'd pay that for B&B in Spain. The food was a bit samey with beef, Chicken rice and fish at most meals irrespective of the restaurant theme for that evening, but there were chefs in the restaurant to cook fresh pasta, cut a fresh salad, and carve some meat or fish, there was also one there most evenings cutting fresh melon, I never experienced stale bread mentioned by another visitor, and I always eat lots of bread. Both my wife and I suffered with stomach problems but its difficult to say if it was the food as we ate more or less the same things and suffered at different times and the chefs appeared to change foods on display regularly even if they weren't finished with. The restaurant again looked very dated and wasn't large enough, what was surprising was the small no-smoking area as opposed to the main part given over to those who wished to smoke, but the waiters and managers were very helpful in finding us a non smoking table (baksheesh works wonders). Yes, drinks are served by the glass but that's been my experience wherever I've been all-inclusive. The waiters and bar staff seemed to love us brits maybe it was because of the way the some of the eastern Europeans and Germans spoke to them, we treated the staff with respect, said please and thank you and got a great response and good service.

      While we were there we were told that the hotel is to close in the winter for refurbishment then will re-open under the name Coral Sea Resort catering mainly for British visitors, this makes sense as one of the bars was closed and building work was in progress around the reception /public rooms area, rumour has it that there will be an a'la carte restaurant and Chinese restaurant.

      While we were there we only left the hotel 3 times once I went to the desert for a quad bike safari, cost £35 but a good afternoon out riding 25km across the desert on your own quad to a Bedouin village, see how they live, watch the sun set over the mountains, have something to eat then ride back across the desert in the dark, good fun. We also went into Hurghada one late afternoon only £7 taxi from the hotel return, if you go ask to go to Sakkala where the shops are, yes you will get hassled but be firm say NO. Our other excursion out was a snorkeling trip, £18 from the hotel, again a good day out visiting paradise island then three snorkeling sites with lunch provided though the boat was a bit crowded, and leave it til the end of your holiday or you could get burnt.

      The disco didn't appear to exist anymore, but now we're in our late 50's that shouldn't have bothered us the Trocadero bar was closed and partially bricked up, though that may be due to alterations mentioned earlier and the Café Trottoir in reception which doubled as a makeshift bar wasn't really 4* but apart from that we thoroughly enjoyed ourselves.

      As a response to other comments for this, and other hotels from someone who loves Egypt and the red sea. Yes there are lots of Eastern Europeans, Russians, Germans, and to a lesser extent Italians, so If you don't want to mix with other nationalities when abroad go to Benidorm . Yes you do get hassled when shopping and the locals will try to rip you off, but its mostly good humoured and they do accept NO as an answer. Tipping (baksheesh) is expected but you must consider that hotel workers earn as much in a month as most of us would earn in a day, and any tip is really appreciated.

      I could go on and on so If anyone wants to ask me any more I would be happy to e-mail my address is brnblnd@yahoo.co.uk

      Excellent hotel - Good facilities

      from

      Just got back from a week at The Conrad Hurghada in October. I want to start by saying that every single review I read about the Red Sea resorts before I went, had some comment to make about the food and stomach problems. You really need to understand where you are travelling to, and the extreme temperatures you will experience. It has nothing to do with the food as such; it is all down to the extreme variety of changes your body is experiencing. It is good common sense to take the appropriate medication and work on the assumption it will happen. It happens to me every time I travel to a "hot" country, and this was no different, however I was better in 24 hours, and my husband also got a bad tummy and he was also better in 24 hours. Any chemist will advise you what to take and when. By taking this medication with you, you can be better really quickly and it doesn't affect your holiday at all. The other main complaint appears to be the food - why? You are in Egypt. If you want good food go to America, or the Caribbean. Egypt does not produce, or have access to many of the foods you get in other holiday destinations, so to complain about the food is extremely unjustified.

      Anyway, the facts of the trip - you MUST buy a visa for £13 per person upon arrival at Hurghada airport. If you are going to use a taxi be careful as they have got very wise to have nieve the tourists are, and they will charge you £20 for a 15 minute trip. I managed to get the fare down to £10, but it was a lot of effort. The taxis organised by the hotel are much cheaper, and better vehicles. We didn't go into Old Town Hurgahda, but spoke to several people who did and regretted it. The were pestered and annoyed all the time, and ended coming back as they couldn't stand it any longer.

      The Hotel Conrad is not 5 star, however that said ( It would appear that all hotels in this part of the world give themselves extra stars for no reason ) it is a nice 4 star. The rooms were very clean and spaceous. In certain parts they showed signs of age, but this did not effect how comfortable they were. The shower cubicles ( no bath ) are small but adequate, and we found the bed very comfortable. All in all I found the room very good. The restaurant was fine but not as large as I expected. The food was fairly simple, but always cooked well, and they did try hard to cater for all tastes, although it is a good idea to take a walk around the buffet and the chef stations to see everything which is being offered, before selecting your meal. When we went it was fairly quiet at the hotel, and I did wonder how the restaurant would cope if the hotel was full. You can get drinks at a number of places and bars within the hotel complex, but it's a bit difficult to get anything early evening when you are relaxing in your room. The mini-bar has a selection of soft drinks and beer which is not too expensive and if you are all inclusive you get a 25% discount. The alternative to getting a drink is to walk all the way to the pool side bar, although you can get large bottles of water which you can put into the fridge.

      The beach and pool areas are lovely. There was no fighting for the sunbeds, although I am sure this might alter if the hotel was busy. There is plenty of extra space for more sunbeds, but I don't know if they have them. They certainly were not needed whilst we were there. They run a few simple exercise classes throughout the day, but apart from that it is fairly peaceful and quiet. In my opinion this is not a family hotel, as your children would get really bored. It is ideal for adults looking for a very quiet week to relax. We booked a day trip out snorkelling by boat. This was offered by the Aqua Centre which is associated to the hotel, and is situated at the end of the beach before the Dive Centre. The trip was £18 per person, and the day trip was lovely, however caution is needed, as the boats are not as nice and modern as the ones shown on the notice boards; you get taken first to a lovely beach but end up having to clamber over the front side of the boat and down unstable metal laders, which is both uncomfortable and not very easy, if you are not fit and agile. The steps down at the rear of the boat are slightly easier to use, but are still difficult to climb up. The boats are kept at the quayside by the Aqua Centre every day, so if you are unsure, it may be worth a short walk down to have a look for yourself prior to booking, as some people refused to take the trip and got off the boat before it left; I assume they complained afterwards as it is a little miss-represented.

      My overall opinion of this hotel is that it is really lovely. The facilities for adults are excellent, and for a couple looking for a week relaxing in the sun, in comfortable surroundings you wouldn't be dissapointed. Also the cost of this holiday was very reasonable as well, which always needs to be taking into consideration. This hotel attracts a wide selection of nationalities but we didn't experience any problems at all from any other guests regarding noise or rudeness. The staff are very polite, and can't do enough for you. I chose not to join in the "tipping all the time" culture as it was really silly. I only tipped when I felt it necessary, but I did tip the room cleaners ( only men work in this hotel - the only ladies are not Egyptian, and work in reception or are holiday reps. ) a small amount when I saw them each day; this ensured that I got the room cleaned really well each day ( I picked up this tip from another trip advisor ). Reception are very helpful, however when we checked out to leave, I had to remind them that we were entitled to a 25% discount on the mini-bar bill, as they hadn't taken it off. They then gave me the discount, but they had no intention of doing it otherwise. I would definately recommend this hotel to others.

      Missleading information

      from

      As i walked into the reception area of the hotel i was very impressed with the design, layout etc. Maybe this could be a 5 star. We were then shown to our room and all that changed. It was definatley NOT 5 star standard. But we had just arrived and was obviously comparing this hotel/complex to other 5 star resorts we have visited all over the world. The room was a 3 star plus, at a push.

      Venturing out the gardens and grounds were beautiful. The main hotel lobby overlooked the sea to reveal a beautiful senset. Time to relax with a cold beer. I noticed that every holiday maker seemed to be wearing an all inclusive wrist band. I made enquiries about upgrading to all inclusive and was given a price of £100 per person, per week. This price seemed a very good idea especially when a beer was £2.20 for 1/2 a pint!!!

      My first beer was poured from a warm opened bottle from underneath the counter. This continued through the whole week regarding drinks. You ordered a drink,they filled the glass and the remainder stayed underneath the bar unitl the next unsuspecting holiday maker bought a drink. No one needs warm drinks on holiday.

      The food in the evening is buffett style. This is a free for all and due to the lack of queing up for things from our european cousins, this is very frustrating for us brits. Eating should be an enjoyable experience, but this WAS an experience in itself. It was not enjoyable and the food was terrible. From the moment i ate in the restaurant i was ill for the duration of the holiday. (Along with half the resort!!) On the second to last day we were actually served mouldy bread and half the unsuspecting restaurant was ACTUALLY eating it. I pointed this out and the manager who did NOTHING apart from say "sorry".

      The resort is miles away from anywhere and the only saving grace was a little restaurant at the end of the resort that actually served cold beer, nice wine and fresh cooked food. This is all free at lunch times if you are all inclusive but the hotel DOES NOT openly advertise this. It was through word of mouth.

      The entertainment day and night was good and credit goes to the staff who really worked hard, especially entertaining the children and keeping them amused.

      The pool area was excellent and clean BUT we were interupted every 10 mins with sales people trying to sell trips, massages, books, haircuts, etc. You name it they were selling it. By the middle of the week it became REALLY frustrating.

      This hotel is not advertised in any english holiday brochures and this should start alarm bells ringing. It caters for the germans, italians, spanish even russians but NOT for the english. In all honesty i would not return to this resort or recommend if you are looking for that special, quality holiday.

      JB London

      No vayan al Conrada, seguro hay mejores hoteles en Hurghada

      from

      Acabamos de regresar de nuestro viaje de luna de miel en Egipto. Ha sido precioso, ha valido realmente la pena todo (El crucero por el Nilo, la estancia en el Cairo), todo muy bien, excepto nuestra estancia en el Hotel Conrad de Hurghada. Estuvimos allí cuatro días (11/09/06 al 15/09/06) en régimen de todo incluído, y sin duda nos estropeó nuestra visita al Mar Rojo. Nada que ver con el resto de hoteles en que estuvimos en Egipto. A lo sumo el Conrad de Hurghada se puede catalogar como un tres estrellas muy malo. Tanto por las deficientes instalaciones (la playa privada del hotel en realidad es una caleta artificial interior muy lejos de la línea de costa, lo que hace que el agua está muy estancada y en realidad es una ciénaga, por lo que vimos del resto de hoteles, la playa del conrad es de las peores de la zona, otros hoteles (el propio Hilton), tienen la playa en la línea de mar); como sobre todo y especialmente por la mala calidad de todos los servicios (limpieza de habitaciones, lavandería, restaurante, bar, trato y atención al cliente) y especialmente del servicio de todo incluído, que en realidad se ajustaba más a un "nada incluído". El trato al cliente en general iba desde la indiferencia hasta la impertinencia. En cuanto a las bebidas incluídas, realmente vergonzoso, en primer lugar las bebidas frías te las servían casi calientes, la supuesta coca-cola no era tal, era horrible, y además veías como iban rellenando botellas de 2 litros y después te la servían en un vaso (la coca-cola de barra de los burgers rebajdada con agua es diez veces mejor que la del Conrad). Los vasos por ejemplo, estaban mugrosos que daba pena (en una ocasión al pedir un vaso, el camarero cogió un vaso sucio, lo pasó por agua del grifo, y me lo entregó igual de sucio y se quedó tan ancho. Las bebidas calientes (té, café) te las escatimaban como podían (o la tetera se ha estropeado o se ha terminado el café, etc.., etc..), aparte de que eran horrorosas de malas. Bueno, en definitiva, después de haber visto las instalaciones exteriores de los hoteles vecinos, y de los comentarios con otros compañeros que estuvieron (encantados y muy a gusto) en otros hoteles de la zona, les recomiendo por favor que si van a hurghada, no vayan al Conrad, de verdan elijan otro hotel, seguro que los hay mucho mejores que el Conrad, un hotel horrible.

      Enjoyed the Conrad

      from

      Myself, husband and 3 year old returned from a two week holiday at Conrad on 16th July 2006. On arrival, from the outside I was rather disappointed. We had been advised it was the best hotel to go to, yet in the dark it seemed bland compared to the other hotels we had passed on the way. Things improved once we got inside though. We were greeted well and offered food, despite it being nearly 1am (after flight delay). The room was clean and comfortable and everything worked! We found the pillows like breeze blocks but after mentioning it to reception we received an assortment of 5 more much softer ones by the time we had got back to the room. Linen and towels were changed daily and the maid service was very accomodating and came back later if you wanted a lay in! Evening entertainment was rather poor and started quite late for 1 hour. As we hadnt really gone for the entertainment this wasnt an issue for us. Kids club didnt seem to exist but one day close to the end of the holiday my daughter was asked to join - there was only her and one other much older Egyptian child there and then it was only on for an hour. It seemed quite secure etc but didnt seem to be open again for the rest of the holiday. The kids disco was half an hour and not always at the advertised time. It seemed okay although my daughter wasnt too fussed, more to do with the children not speaking English than anything else. She had a great holiday but is quite used to holidays not geared towards children. Overall I wouldnt advise anyone with children expecting entertainment to choose this hotel . Childrens pool was good and hotel seemed quite safety aware.

      Our first week we could get sunbeds, food and restaurant were good and very pleasant. This did start to decline during the second week when there seemed to be six times as many guest arrive. Hotel staff seemed to be struggling to keep up with demand - they did manage it though, just. Brits definately the minority. Mostly Russians and Egyptians although we did meet people from all over Europe. Sunbeds were an issue in the second week but pool attendants always managed to find one eventually.

      Hughada - the hotel is right out of it and the only things in walking distance are a few shops and hotels - including a water park. Downtown Hurghada is very busy and if you have a child or you are female getting further than 2 feet down the road can be a challange. Children are offered 'presents' such as a camel or book mark then the parents are hassled to come in and buy something. You are okay if your child catches on and relizes they will be bored for the next half hour and becomes assertive and sends them packing as ours did! If not you have to be rather more assertive yourself! Locals dont seem to mind giving females attention either even if your partner is right next to you! We found the downside to this holiday was the haggling. Hurghada locals seem to think the Brits will pay more than they do at home even after bringing the price down! I must say we have travelled to other countries were haggling is the norm but did not experience such rudness with it. I am informed it is not as bad in other Egyptian resorts so I would consider returning to sharm in the future.

      All in all for the £350 each we paid all in we got the relaxing holiday we wanted, we ate and drank well in pleasant, clean and comfortable surroundings. We had expected that at the price we may have been disappointed with the hotel but they couldnt do enough for us and the staff were great. It was good value and we would stay there again if it wasnt in Hurghada.

      Bad food excellent location

      from

      i went there with my wife and one year kid , the hotel is not luxurious but acceptable the beach is gr8 the poissidon restaurant is gr8 too but the dinner and breakfast buffets is a disaster .

      staff was freindly and rooms location on the beach were beautiful

      Loved conrad!

      from

      the conrad resort is an excellent hotel. the hotel has a beautiful garden and a small, but nice, private beach. the rooms are clean and large. the staff is very friendly and willing to do anything for you. the only thing i didn't liked is that it's not located close to the center of hurghada. but there are plenty of busses and taxis that can take you there for a reasonable price.

      TripAdvisor Reviews Sunrise Grand Select Crystal Bay Resort Hurghada

      4.50 of 5 stars Outstanding
       

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