Sugar Beach, A Viceroy Resort
How has this resort rated in the past?
- Free High-Speed Internet
- Room service
- Swimming pool
Photos of Sugar Beach, A Viceroy Resort
Historical Traveler Reviews Sugar Beach, A Viceroy Resort Soufrière
Terrible Dinner and Service
We did not stay at the Hilton, but we did have dinner there one night at the suggestion of a couple we met while staying at Ladera. We dined in "The Plantation" which is supposed to be the "fine dining" restaurant. Upon entering my wife and I immediately had an uneasy feeling as it was deafly quiet with nearly a full restaurant. We should have left immediately. After we were seated and had ordered, a gentleman came up to me and stated that "I should know that The Plantation is a fine dining restaurant and that wearing shorts is forbidden." Figuring this was our opportunity to escape from this uncomfortable setting, we volunteered to leave, which was immediately met with resistance from them. So...what they were telling me is that I'm an embarrassment to them for wearing shorts, but my money was still good enough to stay. Rather than make a scene after witnessing the slight panic on their faces when we suggested we should leave, we decided to try and enjoy ourselves. Make a long story short...the Conch Chowder for $12.00 tasted like melted butter and celery, the smoked salmon my wife had for an appetizer was warm, and the $30.00 strip steaks we had were both grizzly and not cooked to order. Our service was excesively rushed with the wait staff coming to clear our plates before we were finished. I assume this was due to my tasteless attire which caused great distress among the other guests at the restaurant. Our bill was $122.00 which included a cheap bottle of wine and no coffee or dessert. We couldn't wait to get out of there.It amazes me that Hilton has the audacity to name their fine dining restaurant "The Plantation" which is designed in a colonial style on an island that was populated by slavery. They should be ashamed!For a true dining experience, go to Ladera at the top of the mountain and dine in Dasheen. Shorts are welcome and the food and service are exquisite!
$43,000 For 6 Nights
My final bill was $12,300 "EC" and $4,300 "US"..My AMX card was charged $12,300 US and whenI attempted to have it corrected at the Jalousie then managed to charge me $43,000 "US" insteadof $4,300 "US"..It is taking tons of time to get resolved...This should never happen at any hotel let alone a Hilton property.
St Lucia was probably one of the most unique sceneries we have seen. The Piton's are truly amazing..especially when you take the helicopter ride from the airport to the hotel...which we HIGHLY recommend. We went in Early Jan 2003, and stayed at the Jalousie Hilton there between the Pitons for our honeymoon. It was quite a nice place, but not for folks on a tight or even average budget! Everything is extremely Overpriced! Plan to pay around $50 USD for 2 on lunch (not including alcholic drinks and not fancy..we had hamburder and fries and chicken sandwich and fries). Dinners are nice, and they have different settings and venues during the week..but plan on $100-130 USD for 2. There are 2 restaurants for dinner..one coat and tie, which we never visited, and the main one which we went to. The beach at the Hilton is pretty white sand..which was brought in as the island has NO natural beaches..to my surprise from my research before going. The coastline is rocky with volcanic rocks and even the Hilton beach has quite a few rocks especially in the snorkling area. The Ocean was cool, and the wind blew daily which made for getting out of the water CHILLING. The people at the Hilton were VERY nice and VERY accomodating..and the level of service was excellent in our opinion. The price of rooms was VERY high, but they were each individual cottages, and ours had a private plunge pool. Word to the wise: Do NOT leave food out on your porch overnight..the Hilton is built into a forest and you will get MANY creatures scavenging for food (mostly possums and cats, but more than one at a time). We took the cab tour of the town of Castries, the volcano, and gardens. The town is VERY poor with many beggars. Cabs into town from the hotel run $50 USD (for a 10-15 minute ride) and the tour was $100 USD. Be careful of the beggars and "unwelcomed tour guides" that will approach you if you decide to walk around town with their hands out. The people can spot people from the Hilton..not sure if the cabbie told them or it was just obvious that anyone that looks out of place is from the Hilton. Many people we met at the different places (volcano, garden, and town) greeted us as "Your from the Hilton?". I think this was an instant notice to raise the prices 400%. The food on the island was strange and disappointing for the most part. We have been to MANY places in Mexico and Europe and of course the States..but the food here was disappointing. I think it has something to do with the island being a volcano and the mineral streams and springs that smell highly of sulpher and are dark grey in color! The fruit is VERY small and tastes bitter and nothing like it does in the States or Mexico..I am referring to the Coconut, Oranges, Apples, Mango, Papaya, etc. The only one that was decent was the bananna, but again it was small in size. Even the palm trees are strange..tall but very slender. The coconuts are about 1/3 to 1/4 the size they are in Mexico! The food itself is mostly Indian (curry etc) and Carribbean (jerk spice, etc). Not alot of flavor from our opinion. Be careful of the meat..I got e-coli my last day there and was sick for two weeks afterwards! Not a bad diet plan though..went from 200lbs to 175 in that time! Also be prepared when you leave the island..they charge $25 USD or so in CASH ONLY to buy departure tickets prior to checking in at your airline. This was a nusiance! Lastly, it was a pretty place to view and visit..but EXTREMELY overpriced! And I don't consider myself to be a penny pincher..I own my own business and make over 150k per year. The food isn't impressive, nor are the beaches (what few man made ones there are). The island isn't commercialized, which is a good thing, but at the Hilton it is so far out all you can do is relax, relax, or relax, Don't plan on going out to dance or party. We did try the infamous "BANG" restaurant..it isn't bad but doesn't have a huge variety on the menu..is much better priced though. We took the helicopter from the airport directly to the hotel, which I must say was the hilight of the trip..awesome! It was about $350 USD round-trip for the both of us, and was worth it! We heard from many people how bad the cab ride was and many that got sick from the rough and windy road! Many of them were checking into the Helicopter ride back after taking the cab there. Should you decide to go here..have fun and save your pennies!
Jalousie = Paradise!!
The Jalousie Hilton is an absolute PARADISE!!!! My husband and I recently chose the Jalousie Hilton for our honeymoon, based on traveller reviews we had read. As wonderful as it sounded before we went, the hotel and island by far exceeded all of our expectations!!
The food is excellent, the accomodations are wonderful and the hospitality is extraordinary. The staff at the Jalousie and the St. Lucians in general are SO friendly and helpful and willing to help you with any questions or vacation plans. I mentioned to the hotel concierge one day that I had really enjoyed the music of a band who had played at the hotel. The next time I saw her, I found that she had gone in to town and purchased the CD for me. She even tried to give it to me without letting me pay her for it. We found this same kind-heartedness and willingness to go out of the way for their guests from everyone we encountered. Anything you want to do or see, this hotel will help to arrange for you.
I read several reviews, before travelling to St. Lucia, that recommended taking a helicopter, rather than taxi to the hotel. If you do not have problems with motion sickness, I would definitely recommend the taxi ride instead. It is over an hour drive from the airport in Castries to the Jalousie Hilton, but along the way, you get to see the beautiful St. Lucia scenery and if you ask, any taxi driver is more than happy to tell you anything you want to know about the island or it's history. During our ride, we learned all about the secrets of bannana farming as well as how to recognize the various fruit trees and flowers along the roads. One of our drivers even stopped to let us open coconuts and drink the coconut milk and bought us a delicious lunch at a roadside food stand.
Each of the villas at the Jalousie are private and secluded. A regular taxi service shuttles guests to the lobby, the pool, the spa, or the beach. The villas, the beach, the pool, the restaurants--everything is pristine in cleanliness. The beach is fantastic, because it is situated between two large mountains (The Gros and Petit Pitons), so it is not easily accessible to non-hotel guests and, unlike in other countries, you don't have to worry about vendors walking around harassing you about buying items from them. Instead, the only people who approach you are the staff at the hotel who carry around fresh fruit and hors d'oeuvres to offer you---for free!
We had an all-inclusive package, which included our food. This is recommended as well, because the meals are pricey.
I could go on and on, but in summary: Our stay at the Jalousie Hilton was Absolutely amazing and we could not have asked for better. The hotel and staff and island itself greatly exceeded any expectations we had. If we could have stayed there forever, we would have in a heartbeat!!!!!
The most special honeymoon !
This was the greatest place for a honeymoon. The private villa and plunge pool, along with excellent food, service and hospitality. I recommend this resort 100% !!!!
We can't wait to go back !!!!
The Jalousie Hilton was a picture perfect paradise for our honeymoon. This trip was a dream come true as we were treated like royalty by the staff with wonderful service and an incredible villa. My husband and I were suprised with an upgrade from a villa to a villa suite upon arrival, so we had a sitting room in addition to a larger plunge pool, champagne, and a breathtaking view of the pitons. During the course of our vacation we visited a few other resorts, Anse Chastanet for some great snorkeling, however the beach was much smaller, and rockier than the Hilton and had great deal of boat traffic. Then we went right above the Hilton to Ladera Resort for dinner at the Dasheen Restaurant- this is not to be missed! The food was not spectacular but the view sure is! All in all we both felt that the Hilton was in the best location on the island and had the most to offer. The Hilton's food was fantastic (a little pricey) and they had a Sunlink Tour agent right there in the lobby to help plan activities, and a marine reserve for snorkeling right off of the shore. We were nervous that we would not know how to get around in St lucia, the best way is a taxi. The roads are very bad for the time being, in a few years they should be replaced, but for now, unless you are VERY adventurous let the locals handle the roads. We had a taxi driver take us into to the Sulphur Springs, Diamond Falls, and Soufriere for a day, stopping at wonderful Cafe Creole, for lunch. The Jalousie Hilton offered a vacation over and beyond our wildest dreams and we are already planning our next trip!
The Jalousie, The Gem of St. Lucia
This place is heaven on earth! Admittedly, the hour and a half drive from the airport isn't the greatest after a long journey, as we've heard, so we took St. Lucia Helicopters and arrived in 7 minutes! From the moment we step foot on the resort, until our departure five days later, we had the most wonderful vacation of our lives.
The staff was warm and friendly, the views incomparable, the food great (though very pricey!) There is plenty to do and see nearby for a long weekend. Try to visit the botanical gardens, hot springs and make a reservation for yourself at Ladero for dinner. You will be amazed by the views up there! Go before sunset to enjoy it the most.
Our private villa at the Jalousie was lovely with its own plunge pool, VCR, air-conditioning and mini-refrigerator. Each night, our bed was turned down and a new, artful display of fresh flowers (from the bushes outside our front door) appeared on the covers.
Room service is a bit rough; with the villas spread out over hundreds of acres the food is delivered by car and the menu is limited. Still, we always received our meals on time and the staff never intruded to reclaim the trays, they simply disappeared whenever we left our villa.
I was sorry to hear about the theft the other guest's encountered; we didn't feel anything but pampered by the staff. I think safes are meant to be locked, if indeed you plan to stash all of your money in them. We brought over $400 of wine and left it in the room where it stayed put until we drank it.
If you are searching for an island vacation where there is still much unspoiled beauty and where you are treated like royalty, I wholeheartedly recommend this resort. Be forwarned, it is NOT cheap and you will not find any bargains, but you will create memories to last you a lifetime on the pristine beaches nestled between the Grand and Petit Pitons.
Still getting over it
We stayed for 12 nights at the Jalousie in February 2002. It was the first time we had stayed at such a luxury hotel in the Caribbean, and it was the holiday of a lifetime.
It started with a helicopter pick up from the airport. This is highly recommended - takes 10 minutes as opposed to 1.5 hours on very twisty roads. The accomodation - a 2 bed villa with its own plunge pool - was beautiful. We were on the all-inclusive package, so the fridge by our pool was filled with our own choice of drinks within an hour of ordering it at the main desk.
We took our 5 year old daughter, who loved the children's centre. It was great to have time to our own, but also be able to go with her on the expeditions they organised. The food was good and plentiful, ranging from silver service standard in one restuarant to beach-side picnics for lunch - yes, they come and bring you food and drink on the beach. Leaving the complex and visiting Soufriere, we were nervous but the locals were fine - watched soccer in a locals bar, they were very friendly and not pushy. Sure, a couple of guys will try and sell you grass, but they do take no for an answer.
The situation of the hotel cannot be beaten - take a look around the island at places like Rodney's Bay and you will be so glad you stayed at the Jalousie. The beach is wonderful, with numerous exotic fish underneath the surface - snorkelling here is a must.
We were in tears when we left. We still think about it all the time. One day we will return. If you can go, you should.
One word of caution though - there is no night-life. If you want to dance, this is not the place to go. However, nothing can beat being under the stars, by your pool, hearing the sounds of the sea.
Thieves at Jalousie Hilton
I am writing to warn anyone going to St.Lucia to beware of the Jalousie Hilton. We normally would not be able to afford the Jalusie Hilton, but we had accumulated points over the years and were able to book our honeymoon through points. We are not rich people, and my parents gave us a little cash for getting married so we would be able to do some things while we were at the island. We had $600 in our safe, but we left our safe open in our room. After going to the beach, we came back to the room and had to call security to get into the safe. All the money was gone, and we were not told by security that the maid had found the safe open. We know that the maid stole our money because she was the only one that had access to our room; all the doors to our bungalo were locked. After meeting with security several times, we were told that it was our word against their employee and that there was nothing that they could do. For the next three days, we pretty much stayed in the room because we could not afford to do anything without any money. The hotel paid for our export tax ($42.00) and a one way rate to the airport, and that was all. Talk about ruining our honeymoon and just wanting to come home after it happened. I know that it was our fault for leaving the safe open, but the hotel shoulod have tried to accomodate us a little more than they did. They acted like they did not care at all about what happened to us, and they did not feel responsible in any way. Thank you Jalusie Hilton for spoiling this special time in our lives.
Josh and Laurel Griffin
Relax in comfort and style between the Pitons
Originally the Jalousie Plantation but now owned by Hilton, this resort is really away from it all. Most of the accomodations are in fact one room or multi room villas. They are quite large and have private patios and small plunge pools,there is satelite TV and a small refrigerator. Well tended landscaping provides additional privacy around many of the villas. Arrival can be by helicopter from one of the island's two airports, by land or water taxi or by car. Driving on the island is made challenging by steep, winding roads, frequently with no shoulder and driving is on the left. There is live entertainment on property almost every night and there are several restaurants to choose from, with good to very good food that is moderately expensive. Picnic "lunches" can be prepared from a set menu or custom made for approx. USD35. with a very generous amount of food and drink for at least 2-3 people. All non motorised watersports are included in the room price, as are quided hikes, at least one fitness class a day, Creole speaking class and some activities for children. Adjacent to the property is a restaurant "Bang" that has a weekly (Wednesday night) set meal with complimentary rum punch and excellent live entertainment, it appears to be very popular (at least in high season). Above the property perched on a mountain ridge overlooking the Jalousie is the resort "Ladera" which has a buffet dinner and cocktail party every Monday night, a great way to meet other quests and with an incredible sunset view. Because the property is extensive and quite spread out as well as built up fairly steep terrain free shuttle service is available 24/7 to move around the property, if desired. The staff are very accomodating and generally try to please in any situation. There is a three hole golf course, tennis courts, as well as a spa and fitness center.
This is a resort that seems best to be enjoyed by couples and families; singles and seniors might not find this as good a destination.It is a moderate to very expensive property especially when adding in the mandatory service charge of 10% and 8% tax.
TripAdvisor Reviews Sugar Beach, A Viceroy Resort Soufrière
Travel Blogs from Soufrière
... single dish I have tasted.
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... someone was put off on a stretcher.
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... down, but the people were friendly and helpful. Almost too helpful when it came to "watching" our dinghy for us when we went shopping. Kids holding their hands out for the payment and letting us know that $5 wasn't enough!!!
On the 21 Jan we left early in the morning, having checked out with customs and immigration the night before and we sailed across to the next island in the windward group, St Vincent.
... 8217;s Tables and had the receptionist call them for me. They were open so I made a booking and said I’d be there as soon as I could find a taxi. Stopped at a tourist place first and bought half a dozen post cards. Chatted to the owner, a white lady named Debbie, who sounds like she may originally been from South Africa (actually UK as it turned out). She tried to get her driver to take me to the restaurant, but he wasn’t available. We talked about organising ...