What's wrong with Matt?

Matt was the one who checked us in, and he was very nice so I don't know what the previous posters experienced. We loved the place and had a great experience. Good restaurant with friendly staff. We were, however, probably the only gay male couple to ever stay here (No, there was one other), and the focus on children and family may be too much for some, but the location was great, the drive into town beautiful, and the room delightful. If I ever go back to Moab (doubtful), I would stay at the Sorrel Ranch again. By the way, do yourself a favor and definitely take the jet boat trip down the Colorado. You won't believe how beautiful it is. Great great experience!

Staff needs renovation

We stayed at Sorrel 5 days. You couldn't find a more breathtaking setting. Unfortunately, the "Motel 6" staff needs to be renovated, not the resort. If you must stay there, ask to speak to anyone but Matt when making reservations. I think he's under the illusion that he's a working at the Ritz! It's a dude ranch, dude! And don't expect the general manager Ben to return your phone calls. I found the menu at the restaurant to be adequate, and the 18 year old busboy was far more polished and attentive than was our waitress. Moab restaurants are far better and less enamered with themselves. Whoever came up with the idea of parking a block away from the rooms should get a raise... no sounds from cars. Our maid was obviously well-trained and the room was always perfect. Overall, I would only return if I found that the staff had been thinned out and retrained. If it weren't for the setting, there would be NO reason to go to Sorrel.

Disappointment

My husband and I started staying here a few years back and thought is was a gem. But after our last stay we realized the management was only money hungry - over-building the property it is not as quaint as it once was. There was a mouse in the room with plenty of mouse droppings and they were not so helpful when we wanted to switch rooms. For such a "fancy" place it was not so nice to find our dirty linens on the porch one night on our return back to the room.

Restaurant is average, at best

We had dinner at Sorrel River over the Memorial Day weekend. The food was definitely average and very overpriced. The service was terrible. The setting is beautiful but on the whole

not worth the money.

Beautiful, but awful and rude management

I will not deny the location is fabulous and the rooms are lovely.

However, the rudeness and arrogance of the management made our stay miserable. I have never been to a 4 star hotel where the management (not the regular staff) acted as though you were bothering them.

Whether I was inquiring about horseback riding or a hamburger for dinner, they were always rude and did only the bare minimum to fulfill a request. Even though we were travel with friends and had several rooms at the resort, they could not be bothered to assist us with anything. I even got the sense that Matt (one of the managers) got a sick pleasure in purposely being unhelpful! I have never written a review for a resort before, and I have stayed at a lot of places, but the management was so completely awful that they took away from our enjoying the beauty around us.Despite all that the resort has to offer, I will not return until I hear that they have had a serious management turn over or a serious attitude adjustment!

Awesome...

My window view was like a postcard, the Colorado River and the mountains in the back ground. The over sized jackuzzi tub was great, after a day full of activities was very relaxing. Highly recomend this place.

Loved the setting, outdoor adventures

Having heard so much about Moab, UT and the outdoor mecca that it is, we knew that a vacation there would be adventurous - almost to the point of exhausting, but choosing Sorrel River Resort & Spa for lodging was the smartest part of the trip planning, it was like a home away from home. The soothing location, along the Colorado River and gorgeous views were relaxing by themselves. But the comfortable lodging in the hotels luxury suites, and spa amenities were perfect for recharging after long days enjoying the outdoors. It's definitely one of Moabs nicest hotels, and the staff is warm and friendly, we'll visit the ranch and enjoy all of the spas services again.

Spectacular Resort with Wonderful Service

The Sorrel River Ranch Resort is by far the best place to stay in Moab, and if you like adventure & activities then it's probably the best in the entire Southwest. We were awed by the scenery and the owners of this resort have definitely built it with respect to the environment.

Superb service, a classy restaurant, and beautiful rooms. The concierge helped us with planning our rafting, horseback riding and ATV trips. We will be back next year for sure!

Ok but over-priced

This place has the most spectacular setting but a couple of warnings. The restaurant is over priced for the quality of food, you can get better quality food for a more reasonale price in Moab. The rooms are small and you need to ask for a room as far away from the pool as possible since screaming children was not my idea of a peaceful retreat!! Overall a pleasant stay but expensive.

Moab Utah Luxury Resort Hotel

We've been to Moab Utah a number of times and were thrilled to have discovered the Sorrel River Ranch Resort hotel, which is right on the Colorado River. They have everything right on the ranch so we were able to park the car for a week and not leave (other than one day trip to Arches National Park which is half an hour away).

Usually on a vacation we drive a lot to do all of the usual vacation activities, but at the Resort we went horseback riding one morning, river rafting the next afternoon, and mountain biking a couple of days later. They also have a fantastic restaurant that was really surprising to find out in the middle of nowhere, but it was wonderful - The River Grill Restaurant.

Finally, this is such a special place. We were there for a meteor shower and the sky was crystal clear at night - the Milky Way was easy to see. If you haven't been to Moab Utah it is a must. Now that we've stayed at Sorrel River Ranch Resort we'll certainly be back many times.