How has this resort rated in the past?
- Minbar in room
- Shuttle bus service
- Conference facilities
- Swimming pool
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Historical Traveler Reviews Sonnenalp Vail
My husband, son and I ended up in Vail on a whim during our recent vacation and chose the Sonnenalp because it was listed a few of our guidebooks (Fodor's and one on Family Ski Vacations). What a wonderful treat! The room was very spacious (and resonably priced during September). Loved the heated floor and the fluffy beds. Loved the DVD/VCR and the separate tub and shower. The parking attendent and bell staff were frienly and helpful. My only complaint would be that the room was always a bit too warm for my taste, especially with the goose down duvets on the bed, but no sheet. The breakfast was top notch as was the spa. We were disappointed that there was no game room as listed in the hotel guide, also it would have been nice to have map of the village in our room.
All in all a great visit. We were on a pre-view mission for ski season and will certainly be returning to the Sonnenalp for some winter fun.
Had a wonderful fall experience at the Sonnenalp. Front Desk, bellman/garage staff and concierge very helpful. Ask for bellman Brian as he is a very good asset to this hotel. Breakfast buffet was wonderful with multiple hot and cold selections. Most of the room rates incl breakfast, and this was not a typical -continental-. It truly was a giant spread. Breakfast room overlooked the gardens area, in a room full of windows.
I read the other reviews detailing bad concinerge. I did not find that with my stay.
I was in --blue spruce-- type of room. Loved those heated floors and seperate shower and tub in the bathroom,,, and the fireplace (gas not wood due to Vail regulations) in our very spacious room. We looked at the smaller lodge pole room, and I recommend you spend the extra 25-30/night for the blue spruce type rooms. Whether the view is creek or village,,really no difference as they both have small walk out balcony.
THe pool/spa area was spacious. Our room rate included spa services, and the services very good.
I did find that turn down complaint on my stay as well. That is what took it from 5 star to 4 star in my review. The turn down staff arrives between 530-600pm. That is really too early for most families and couples. I told them to come back in 10 minutes. They did not. To the hotel's benefit though, we did call upon our return for turn down and bathroom towel renewal, and the maid showed up at the front door in less than 5 min after our call.
Though pricey, this lodge is better $ for $ than the Lodge at Vail where we have stayed before. We would repeat our stay here if we came back to Vail again.
Not a top hotel
We stayed at the hotel during the 2004 ski season.
Due to the price and reputation, we were expecting excellent service.
Initially, we were given a room with no view, which was not what we requested and paid for. This was rectified, but without apology for our inconvenience.
The room was comfortable. Housekeeping was pesky, and constantly tried to avoid turn-down service by arriving early.
The concierge staff, in particular, seemed inexperienced and condescending. The front desk staff was always nice.
After our stay I took the trouble to write a letter to the manager, politely explaining our few complaints. I never received the courtesy of a reponse. This I will not forget.
In short, this is a nice hotel, but not a top-flite hotel.
Loved the Sonnenalp!!
My husband and I just returned last night from our trip to Vail, Colorado. We stayed four nights at the Sonnenalp in a Blue Spruce Suite (Creek View). We had a wonderful experience. Our room was lovely and the creek view was very nice. We thought the service at the hotel was excellent. Our room was spotless and everyone was very accommodating. The breakfast (included with the price of the room) was one of the best we've ever had. We looked forward to it every morning!
We enjoyed everything about the Sonnenalp and I would recommend it to anyone. It is expensive, but we felt it was worth it.
I can't imagine staying anywhere else in Vail.
Think it twice
We expected a lot but returned empty handed (and about $4000 short in our bank account!).
We had stayed at The Lodge 2 years before and tried this alternative this year in April, as some of the reviews mentioned great experiences. Wrong.
However, here are some reasons to stay:
1. Stay in the 2 floor bedroom ("upstairs loft") if you don't need a drawer or closet in the same floor for your stuff and a 10 X 8 room is your standard.
2. Stay if you like to keep calling for the evening turn down service, maintenance or if you get a murphy bed and you like setting it up yourself
3. Stay if you would like paying for a package worth $100 US per day per room for service coupons, (above a rate of about $400 US per night), and you get $80 to $95 worth of services in return. (We were told that we could get a:ski lift tickets or b:dinner or c:spa treatments only to find out: a:they were cheaper at the booth; b: we found that they would only accept specific items over our dinner's bill worth about $80 US; c: only a few treatments were considered for our coupons)
4. Stay if you would like asking for a washing machine (We brought our kids and needed to do laundry) and a good answer would be that they had no coin machines but they would take it out for no extra charge, only to find out later that it was $45 US and after you complain, you would like to be called "abusive" from the front desk manager.
5. Stay if you post 3 calls to the manager and leave a written note to complaint and get no response back (I'm still waiting), even if you return back home and try an international long distance call with no response from the General Manager. I guess that the answers: He is busy in a meeting or a recorded "your call is VERY important, plase leave me a message and I will return your call..." are intended only if you are not willing to complaint.
6. Stay if you like spending $4000 Us a week for the hotel bill and recieve a better service at your local Holiday inn hence you pay more than Four Seasons prices.
Please, please! Four Seasons, Ritz Carlton, Aman Resorts, Rosewood, Mandarin et al: We love Vail, but we need you here. Please come and teach this friends how to provide excellent service, or better yet, any service at all.
For the General Manager and Owner Mr Faessler: Please review your bookings in April, you will find us (and our complaints). I promise to answer you, and hopefully your next guests will not be as dissapointed as we were.
Avoid Going at New Year
We spent our honeymoon at The Sonnenalp over New Year 2003. Vail is a beautiful resort, great restaurants, shops, and ski-ing of course! The hotel was good, lots of character (if a little disney-like), good breakfasts, huge beds and baths, fantastic views from the balcony and nice touches like cookies at bed-time and champagne on arrivall. It was great having a locker room near the slopes so there was no need to carry your skis across town each day.The bad points were when we arrived at 2am no-one offered to carry our bags up to our room, the rooms were a little shabby in places (though maybe that was the intended rustic look), there were no piste maps for us to plan our ski-ing, we were unable to reserve skis for hire before our arrival (and consequently a limited choice when we got there) and finally on New Years Eve the only hotel bar was closed to guests (unless you had brought a ticket). Would have expected the hotel facilities to be open to guests at all times. When we complained to the owner it was suggested we have drinks from our mini-bar or room service!!! Seemed a little chaotic there but I guess that was due to the time of year. A good holiday but would probably try out another hotel if we visit again as I don't think the standard justified the price.
The Sonnenalp lived up to every expectation I had. The staff was courteous and professional--they bent over backwards to make us comfortable. We had a junior suite with a view of Gore Creek--the view was astounding. The bathroom was the best part--heated floors, giant tub and separate shower. My only complaint, if I had to have one, is even though the rooms are quite spacious, it felt a little suffocating because the ceilings are low in certain portions. If I were tall, I would have been very uncomfortable! The complimentary breakfast is the best breakfast I have ever had (and I've been to a plenty of nice breakfast joints). All in all, I highly recommend this hotel!
The Sonnenalp resort is really great
I love the Sonnenalp! Nice and cosy! We were upgraded spontaneaously without asking and got a nice big junior suite with a fire place and a view to the pool. Very quiet!
The staff is fabulous: extremely courteous, friendly and smiling. They greet you every time they see you! The waiter even remembered that the day before I did not finish my pancakes at breakfast and asked me if they were not to my taste!
The concierge is not extremely efficient: lots of good ideas of things to do but very often the providers could not be reached ( for instance paragliding, and also the Hummer Tours) and we had to find something else to do.
Nice inside and outside pools, and gym. Inside and outside jacuzzis.
Separate steam room and dry sauna for men and women. The spa has excellent massages. Scott, one of the therapists, did a great job to fix my back!
Local telephone calls are free. Housekeepers provide free bottled water every night in abundance. They also leave a fresh cookie every night on the night stand! Isn't that cool!
I would come back to this hotel with no hesitation. It is great!
The staff was wonderful, the rooms great! The best breakfast in Vail!!
A Taste of Europe Without the Cost of Traveling Abroad
No hotel will hold up to your new "luxury' standards after one visit to the Sonnenalp. If the beautiful Vail views could be improved upon, it would be admiring them while standing on your balcony at the Sonnenalp. Every aspect of what you expect from a hotel will be fine tuned. Accommodations, service, on-site restaurants, spa - all 5 star. Be sure to ask for a junior suite. The bathrooms are incredible with heated floors, huge soaking tub and seperate shower. The suite decor reminds me of the Swiss Alps. If you are going to enjoy Vail, enjoy the best Vail has to offer in resorts.
TripAdvisor Reviews Sonnenalp Vail
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