Solymar Beach & Resort
How has this resort rated in the past?
- Free High-Speed Internet
- Swimming pool
TravelPod Member ReviewsSolymar Beach & Resort Cancun
Don't expect too much and you'll be satisfied with this place. It's cheap but has a fantastic position right on the beach. Don't come here expecting five star service, accomodation and food and you will be satisfied. Its a case of getting what you pay for here.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Solymar Beach & Resort Cancun
NEVER again!!! Horrible!
My boyfriend was away for six months on tour with the Canadian military...this was supposed to be our two weeks of romance in Cancun. NOT! Not only was the food terrible but whenever you went to the bar you had to fill in a receipt for EVERY single drink?? We were there for 12 days (supposed to be 14 but Sunquest decided to change their schedule one week before departure) and housekeeping kept forgetting(?) to change our sheets or give us clean glasses..we noticed the ring on the table..I think housekeeping just flipped the glass over. Our room overlooked the parking lot. And to top this off on our last day AFTER checking out Sunquest called, our flight was delayed...fortunately we made lemonade from lemons and enjoyed the beach (which is the ONLY good thing about this hotel)...we were told by other travellers that the hotel would honor any food or beverage up until 2pm...at 1:15pm we ordered two clubhouse sanwiches and they were brought out at 2:10pm...when the bill arrived we explained the extension...the manager then escorted us to the front desk of the hotel stomping all the way...he then had an arguement with the manager at the front desk, stomped off again and barely under his breath apologized...we spoke to the manager of the hotel and that was when we brought up the dirty sheets and glasses issue and her response was that we didn't say anything about it before...and we would have just let it go but the whole lunch issue broke the camels back. My opinion, there is such a variety of different hotels in Cancun, don't waste your money on this one.
Got a free upgrade!
We booked into the Solymar Cancun about a week before travelling (Mar 23-30, '03). We booked a standard room, but Eunice told us they were close to 100% booked, so we (family of 4) would likely be upgraded on arrival to a Junior Suite. On arrival we were taken to a small building on the beach housing their villa and jr. suites. The view was unbelievable and being only a few steps away from the main building and restaurant gave us both privacy and convenience. The food was fine, other reviews state that some customers get preferrential treatment... depends on whether you tip (we were on an all-inclusive package and didn't tip so we didn't get the better treatment). Some waiters were better than others. The resort was quite busy the first couple of days with college kids from the US, but later in the week the crowd became a little older and more families were present. Resort is good for all ages young and old. Highly recommend the jr. suites and villas. Villas are expensive, but have private pools and private view of the beach and personal access to beach. We will go back!
Loved the Solymar
My husband and I Just returned from the Solymar last week.We had a great time,very relaxing.The food was good most of the time,there was a few dishes we did not like. The staff was polite and never rude.The beach was very nice but the waves were rough.The pool was better for swimming.The rooms were clean and comfortable.We would stay at this hotel again.
A waste of a vacation!
My family and I had the experience of staying at the Barcelo Solymar in Cuba last week. First let me say that I honestly do not know where the people stayed who wrote the good reviews! Our week started in a bungalow. The air conditioning did not work and we were infested with ants and cockroaches. Management informed us they do not have ants. Well, I can guarantee they didn't come from Canada with us! It was so bad they were crawling up my arms. My daughter still has the bite marks on her legs. We were finally moved to the bungalow next door - still no air conditioning. We argued for hours with the maintence man and mangement. Finally we got a room in the hotel complex. Besides the cockroaches and condom wrappers in the hall and shower that did not word it wsn't too bad. OUr fridge was restocked once and we had trouble getting fresh towels. Our bed sheets were never changed. We could sit on our balcony a couple nights because of the sulphur smell from the refineries. The food was absolutely terrible! We ate pasta, bread and the french fries (poolside restaurant) all week. I was going to try some salad at the pool restaurant but a bird was sitting on the cucmber so I opted for the lettuce. I could pick the dirty of it. It was a challenge to find a clean plate at the buffet ( in doors) and check for ants on the tables. The pools were filthy. I almost stepped on a broken glass in the pool. I told staff but they simply shrugged. Getting new beach towels , which you put $10.00 US on, turned out to be fight. STaff were extremely rude and couldn't have cared less. Be cautious about buying from the store by the pool. The label said $5.75 but when I in to buy it I was told they have to pay a tax to sell things there - the cost went up to $12.50 US. This did not happen to any other guess that I spoke to. The Visa machines were broken all week so take plenty of cash. Do not take your children to the nightly entertainment - it is unsuitable for under 18. Those were the main problems we encountered . There are more but I won't get into them. If we had only paid $2000 -$3000. to go on this vacation I would have considered it an experience , not a pleasent one but an experience. But we paid $6000.00 for a week of itching and hell. At least I lost 7 pounds and got a great tan!
My husband and I stayed at the Solymar from February 13 to 16, 2003. We are in love with the place! The beach is gorgeous and easily accessible from the pool area of the hotel. The rooms were very clean and comfortable. The food was average but there was always a lot of it. One night we had shrimp on the buffet that was about 3 inches long! Most of the people who work there are wonderful - our waiter in the restaurant (Alex), our bartender on the beach (Gabriel), the maids, and the concierge (Enrique) all went out of their way to make us happy. The people at the front desk were not the most helpful (e.g., they received a message from our travel agency that our flight was canceled and they failed to give it to us) but, thankfully, we did not have many dealings with them. We can't wait to go back to the Solymar next year!!!!
We were going to take our children to Cancun for a "memorable" Christmas vacation. We paid $135 per night plus tax and booked 5 months in advance. When we arrived, we were reassigned to Cancun Plaza Condominiums. It was horrible. The beds should have been thrown away years ago, it was dirty, the beach was one big rocky reef, the pool was old and in need of repair. Our shower broke and it took 2 days to get it fixed. Solymar said that a condo broker (...) paid them to sell our reservation to Cancun Plaza Condos. Since it was the week of Christmas and most hotels were full AND we had paid in full in advance--we were stuck. It was a real Mexico scam and there was nothing we could do about it. I want to warn everyone so you don't have to go through the same thing. These are dishonest people!!!!!!!!!!!
Solymar Beach Resort, Cancun
The Deal - Having a week of vacation to burn or lose by the middle of January, my wife and I hurriedly booked a cheapie trip to the Solymar January 4th thru 11th. Through www.VacationExpress.com we were able to get airfare and 7 nights all-inclusive for about $800 per person (including all taxes, fees, and gratuities).
The Journey - The flight was unremarkable. No frills, no hassle. The line for customs in Cancun was awful, but it still took less than an hour to get to the shuttle. We blew past the time-share hounds quickly, and thankfully the construction at the Cancun airport appears to be finished. Royale Tours handled transportation to the hotel, no complaints. Corona was available for purchase in the van ($1.50), which I think is reasonable and a nice touch.
The Arrival - We arrived on Saturday afternoon with extremely low expectations, partly due to the low cost of the resort, but also due to a few unfavorable reviews online (... and ...). The first afternoon and evening revealed the truth in many of those negative comments:
· Check-in occurred at 3PM, despite assurances by their sales / marketing person prior to our departure that we would be able to occupy our room at 1PM.
· The air conditioning in our room didnt appear to be working at all.
· The phone, alarm clock, and TV remote were missing.
· The electrical outlet in the bathroom didnt work.
Needless to say I had a few complaints for the front desk by the next morning, which I delivered politely and with a smile. We went out for the day, and when we returned the air conditioning was working. I took joy in a little victory, and tried to overlook that my other concerns had been ignored. I believe that they might have been resolved had I waited around for the maintenance guy, perhaps it was the language barrier. Another couple reported similar problems with the air conditioning and outlets; maybe it was a ploy by the hotel to get folks to upgrade? But who cares about the phone, alarm clock, and TV while on vacation? I didnt want to call anyone, know what time it was, or watch TV anyway, and my wife could dry her hair at another outlet. Men are pigs
The Beach Typical of the eastern shore of the hotel zone, the beach at the Solymar is great: beautiful white sand, and warm turquoise water. Ive read a few complain of rocks in the surf there, but I saw very little evidence of it. Its quite possible that hurricane Lil shifted the beach enough to cover the rocks, I dunno.
The Verdict Im an easy guy to please. If Im comfortable, Im happy. That said I was extremely satisfied with the Solymar. The food was tasty and varied, the drinks were strong and plentiful, and the facilities were clean and comfortable. Yeah, I had some problems with the room. But the big issue was taken care of right away, and the other issues were minor. At such a low price how could anyone complain? Another thing worthy of mention were the great people working the bars / restaurant. Raoule, Gabriel, Juan, etc. were genuinely nice and went out of their way to make sure we had a good time. Of course it didnt hurt that my wife and I attempted to speak with them in Spanish. We were lousy at it, but they appeared to appreciate the effort. Anyway, the Solymar isnt a 4-5 star resort but its a great value. Id stay there again.
This was our first trip to Cancun during late September and we stayed at the Solymar. The weather was great the beginning of the week... a hurricane started to come in the day we were leaving, the staff was conscious. The ocean front view was picture perfect. Solymar is located right on the beach where I got a great massage. Lounge chairs and towels are there free of charge! Definately go ALL INCLUSIVE!! The food was great, you can choose anything off the menu at the resteraunt. The first day we had filet minon. The distance from night-life was easily covered by bus. I would definately recommend the Solymar! We can't wait to go back!!
We absolutely loved the Solymar. I can't say we ate there a lot. We were constantly on the go. But, while we were there, the food was great, and the service was excellent. We loved our room, it was just beautiful. The only complaint I would be able to find is... The rocks off the beach, when you went into the ocean from the hotel, there were a lot of rocks. But, that is mother nature. And, the Soymar was a beautiful place to stay. LOL, Babyboo
Avoid Barcelo solymar
We booked our trip through World of Vacations in Toronto Canada. We indicated during booking this was our honeymoon. We chose this resort on the basis of information both from the travel agency and from the Barcelo
First the nice items about the resort. The beach is beautiful and some staff were very helpful and courteous. The main building is quite nice and well decorated. We had great weather
We arrived on Sunday June 2nd and presented our marriage certificate to the front desk. We then found ourselves on the bottom floor of a 2 level bungalow with 2 beds (room 2707), and none of the courtesy items indicated by the travel agency. We were supposed to be upgraded to a suite (based on availability) so we went to see the public relations person. We explained our situation and they indicated no suites or rooms with king size beds were
available, but to check back the next day and they recorded our request for transfer.
That night (Sunday) the people in the next room had a massive fight which ended up breaking the glass in the door of their room. The next morning we went with our travel representative, (Julie) and again requested a transfer
out as my wife was very scared and unable to sleep Sunday night. They indicated the best was to try for a transfer on Tuesday.
On Tuesday evening we finally did got transferred to the main building only into a standard room with 2 beds. Dejected and understanding that the public relations people do not care about service, we gave up and stayed in
this room. We were wondering about the other courtesy items (Fruit basket, bottle of rum, lobster dinner) and in talking with other people from the same flight found out they had received a bottle of rum, without it being
We were on an offsite tour on Wednesday and Thursday was our travel representatives' day off. On Friday we again approached the public relations desk with our travel representative indicating our honeymooner status, and asked about the courtesy items. They indicated that the lobster
dinner was unavailable (spawning season) although we ate lobster on Wednesday on the offsite tour. They said the rum and fruit basket would be delivered to the room. A bottle of rum and a fruit PLATE was received. We
later witnessed a fruit basket being delivered to another room.
The service at this facility varied greatly. The lobby bar had exceptional service while extremely poor service was found at the pool snack bar. Aside from rude service, two waiters would serve one table (of affluent individuals) with everything while five other tables would have no service at all. The only way to be served was to approach the bar and ask for food and drinks. On one occasion when we were eating they actually had us move our chairs although there were only three occupied tables and other tables needed cleaned.
We have been to Varadero Cuba before and travel to the Caribbean about once every nine months. We have been to Cuba, Bahamas, and the Dominican staying at various chain resorts (RIU, Super-clubs etc.) We particularly like Cuba
and after visiting your website were interested in this resort. This visit has placed a serious cloud over the management and facilities of all Barcelo resorts.
Food is terrible! I am not picky but this was ridiculous. We had to walk out of the italian resaurant. Every night everything is cooked in oil. (Bring your own ketchup, this is a cuba thing not a resort thing.)
We were not they only persons with the same concerns regarding facilities and service. Three of the individuals we met were at the resort on familiarization visits from travel agencies including American express travel services.
Concerns were never rectified despite contacting world wide barcelo contacts. I will never visit another barcelo resort again.
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