Sofitel Krabi Phokeethra Golf & Spa Resort
How has this resort rated in the past?
- Room service
- Swimming pool
- Business Services
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TravelPod Member ReviewsSofitel Krabi Phokeethra Golf & Spa Resort Nong Thale
Historical Traveler Reviews Sofitel Krabi Phokeethra Golf & Spa Resort Nong Thale
Contemporary property, luxe living
We arrived over the Chinese New Year holidays in mid-Feb 2007, and despit earlier negative reviews, it is clear the hotel is almost complete. In fact, just the day before our arrival, the property was officially opened by HRH Princess Maha Chakri Sirindhorn, third in line to the Chakri throne.
The biggest plus point pf the property is clearly the magnificent pool, spanning the entire length of the hotel, parallel to the beach. As other reviewers pointed out the beach is not worthy of mention, but the expanse of the pool certainly makes up for it.
Rooms were well-appointed and elegant in its simplicity. Service was unobtrusive, although at the restaurants, the staff were not as attentive as one might expect.
A rather basic fitness center which is a disappointment. It does have a tennis court adjacent, and a games room with tennis table available.
All in all, however, the property benefits from its new mintage, fine touches, and generally fine service, amounting to luxe living.
Over all not good
This is a new hotel, but what they didn't tell us when we booked was that it wasn't finished. It's noisy, dusty and messy. Not all the restaurants were open and neither were all the facilities. Looking at the website you would think that it has a private beach, what it doesn't show you is that there is a road between you and the beach - right next too the pool where large trucks that are building more hotels up the road, very frequently use. There is also a construction site next door. The beach is rocks, not beautiful sand.
We saved long and hard for this trip and I'm really annoyed that the hotel did not advise us of these problems during booking (we booked direct). I feel ripped off.
We booked an airport transfer which didn't happen. We arrived at the airport with only 40 minutes to spare. I ended up paying for a merc limo transfer and ended up getting a street taxi.
This resort will be nice in a years time, once the staff is trained, the place is complete. If you go to Krabi I suggest the Sheraton instead as this one is not worth the money at this stage.
Last resort when other 5* hotels are full
We stayed at the Sofitel Krabi for 10 days over New Year. The nearby Sheraton is much much better, but unfortunately it was fully booked. Our impression is that the Sofitel gets a lot of the overflow when other 5-start hotels are fully booked. Some thoughts:
- this is NOT a beach hotel, despite the claims made in the hotel brochure. Between the hotel and the beach there is a road. Not a very busy road, but still a road. the beach is not nice and within view of an industrial gypsum pier. There is a very big pool, but the water was not very clean. You definitely do not want to swim at the beach in front of the hotel.
- The breakfast is fabulous. Great fresh fruit (though there were always lots of fruit flies swarming around it), a good variety of cheeses (hard to get in most Asian hotels), lovely banana rotis, etc.
- We had a very big premium deluxe room, which was nice considdering that we are a family of four.
- We rented a car from the first day, and once you have a car the hotel's location is no longer a problem. We spent most of our days at nearby beaches, had dinner at the Sheraton and explored Krabi and Ao Nang. Despite its bad location, and if you have a car, it is actually not a bad deal, as the rooms are larger than at the Sheraton (we went to look at them).
- the staff were very friendly and the Polish manager was v nice too.
We have just stayed 3 nights in this hotel. The service has been excellent, rooms are very tastefully decorated with massive beds. Hotel food is a little over-priced however there are good local restaurants within walking distance. The hotel has a massive pool, breakfast is great and the lobby is very impressive. One of the restaurants is yet to open but there are 2 currently available and a beautiful spa. The hotel staff are extremely helpful and friendly. Other reviews of this hotel have mentioned that it is not ready, the beach is muddy etc. Admittedly the beach is nothing amazing however this doesn't seem to be a beach hotel, the pool more than compensates and there are lots of activities (tours etc) one can do from nearby Ao Nang. Overall, we loved our stay and recommend this hotel to anyone looking for a relaxing retreat, the perfect honeymoon, family getaway etc.
Dont't come to this nightmare!!!
...ONE MORE HIGHLY POTENCIAL FORMER SOFITEL...
Sofitel Brand is well known for its irregular level both in service and confort.
I do know some units of undeniable value...and I do know others, hopelessly downgraded as Mercure or Novotel, such as Doha Mercure...a Former Sofitel.
I arrived at the, Sofitel Phokeethara Krabi on December 9th at 21h00.
Upon check-in I was assigned with room 149,at the end of the building,in between two rooms,beeing painted and varnished,at late night.The smell was unbearable,so I refused that room.
I was first told that it was the last one available, despite of having 300 rooms only 70 where made,and all full.
Later, they proposed me the room 350,but not twin bed as I booked, so they proposed an extra bed.
Already inside the room after more than 30 minutes with this, they told me, extra bed could take up to one hour to send, since housekeeping was not available.
Than I demanded to speak to a senior manager.
Mr Cezar, Reservations manager come and apologise the mess, and himself took the extra bed to my room.
I told him how disappointed I was with all I had seen, after all, the hotel was more a construction site than a resort...and told him next morning I would leave, as I now know many guests did before me.
He asked me not to do it, said hotel would compensate me with a better rate and a dinner next day.
So next evening I went to the only restaurant in use, asked about the offer...nothing....mr Cezar...unavailable.Menu and atmosphere where so poor I went out for more fun.
Next morning before check out, I sent to reception my guest comments and suggestions, from that time on, the faces of those who read it changed...no more smiles.
Finally checked out ,no better rate, this time Mr Cezar come to honour his promisse,10% on room rate,11 euros discounted per night.
Taking the fact Mr Cezar is a Polish ,I would say it was a very generous discount!!
Why do I say this Sofitel will not succeed ?
A reputable Hotel Chain,as we would expect from Accor, cannot operate on this conditions, this hotel should not be opened before completion.
I wonder how they got all licences? Lifts not working, only for construction use, no signals of nothing...Exit, swimming pool dept, fire extinguisher....nothing!!!
It is a dangerous place to be,guests are not supposed to stay in construction sites!!
Management is too young and no experience to make this work.
They move all the time around the hotel to smile for the few guests, instead of pushing the staff to clean and work a better impression.
The all place is a dirty mess,public toilet had the same cigarette ashes on floor 2 days, and construction workers all the time where going there for smoking.They move free all around ,beware of your values!!!
The room design is very poor and furniture heavy, TV set is the cheapest they found.
Toilet is dangerous, floor is slippery, same tiles in shower cabin, water flues all over, no shower rubber matt.
The most amazing!!Look to the hotel's brochure and website, you will see a beautiful resort by the most wonderful beach sparkling clear water, white sand...Well if you take out the dangerous road in between the hotel and the sea, always crowded with big trucks, loading from the next door cement factory...ignore the smelly dirty sand, shallow rocky sea, next to the harbour of the cement factory....no facilities, not managed by the hotel...could be more or less as they show!!!!
I could say much more,but it is pointless!!
The good new is that nearby there are some real resorts such as Sheraton and Nakamanda ,but far enough from this nightmare!! As I know have been the saviour for those who even with prepaid holidays chose not to spoil their time and runaway from Sofitel.
I wonder why the tour operators don't really inspect the hotels and don't stop this dishonesty .
This in Asia, where some of the best Beach Resorts are.
Shame for Accor....
Oh dear.....it's a monstrosity!
We recently stayed two nights at the new Sofitel in Krabi. We have stayed a number of times along this stretch of beach which is, in parts, really beautiful. (The other resorts we have stayed at in this area are the Sheraton and the Tubkaak- both similar price range). Unfortunately, there are some intrinsic problems with the Sofitel, which are unlikely to change in the foreseaable future. Firstly- the location. The hotel is NOT on absolute beach frontage, as you would expect for a resort of this standard (and price). In other words, you have to cross a reasonably busy road which runs the length of the resort's frontage. This road carries quarry trucks and buses etc day and night and is noisy. It also detracts from any feeling of privacy, seclusion and safety within the grounds of the resort (but especially at the pool which also runs the length of the resort's frontage). The beach over the road from the resort is a disappointment, to say the least. It is a very poor example of what Krabi has to offer- narrow, rocky, close to an industrial pier, and speedboats are allowed to moor right up onto the beach making it dangerous to swim (particularly for children). The dump sites and power lines which can be seen from the hotel balconies may one day be replaced by something more appealing.....but who knows? As for the resort itself- well, we couldn't complain considering the "bargain" rate we were getting (still expensive by Thai standards). We asked for a twin room and as none were available (only a few rooms have been completed) we were upgraded to a larger room at no extra cost. It was a lovely room- apart from the view and the fact that the shower leaked badly. The pool, thankfully, was finished. As promised, it is huge, but suffers from a lack of privacy and seclusion as mentioned. The army of construction workers working at one end of the pool don't help the privacy issue either. The building itself is a monstrosity and has been built with absolutely no consideration of the surrounding environment (which includes a stunning forest (national park) with walks/waterfalls etc). The Tubkaak resort puts the Sofitel to shame in this regard- it has been built in sympathy with the environment and is visually stunning. There is currently one restaurant open at the Sofitel-- if you enjoy cafeteria-style dining-- and in all credit to them, the meals are absolutely delicious!
After viewing websites about the opening of Sofitel Phokeethra, no one pre-empted us (hotel or travel agent) about the unfinished state of the hotel. Read on.....
Check-in on evening of 2nd Dec was a breeze. Staffs were very friendly however some didn't speak any English. Went out for dinner and noticed the bad location of the hotel to local shops & restaurants. Nearest village was about 1km from the hotel. Upon waking up in the 3rd Dec and looking out over our Deluxe Premier room balcony, we could see the driveway entrance to the hotel and beyond that was what looked like construction workers quarters. Things just got worse as we had no hot water in the shower that morning. The shower leaked water through the door into the bathroom causing some flooding. The sink drainage wasn't working well but that was solved as soon as the maintenance crew worked on it. The room safe didn't work either.
Having difficulty finding our way to breakfast, we got a glimpse into how unfinished the hotel is. We would say the hotel is only 35% complete, given some facilities were nowhere near ready or semi-complete. Spa is not ready, the massive swimming pool still has a bit more work at one end of it. We were told that only 40 rooms were available for occupancy. Breakfast was normal for a hotel like this and staffs were friendly and helpful. We were unable to check out on the 3rd Dec, being Sunday, the travel agent we booked through was closed. So we decided to leave the hotel and go to Ao Nang for the day. There's no clear walking route out onto the main road as construction work was still underway on the front pedestrian entrance so we had to walk out of the hotel via the car access road which was quite long, or across the newly laid grass for a short cut which was quite muddy. It was clear once we exited the hotel compound that there was little to no beach for this hotel, which was most likely washed away by the tsunami a few years ago so forget the beach as it'll take years before it comes back. While trying to find transport from the nearby village, we found Nakamanda Resort and Spa which we would later check into (refer review on Nakamanda).
Arriving back to the hotel in the afternoon, we decided to try the pool. The pool had a sandy bottom due to the construction work and the lay-down spa in the pool had issues and was not working. The tiles in the seated spa is not properly laid so we had very sharp edges poking into our skin and there were electricity cables running through the pool, which was sort of unnerving. For dinner, we left the hotel again just to escape the smell of fresh paint and varnish. Waking up on the Monday 4th Dec we had breakfast, noticing the construction staff doubling from the weekend which was the final straw for us. We checked out without any issues after breakfast having cut short our 7 nights stay and a driver from Nakamanda Resort and Spa rescued us so we could start our holiday.
Once fully operational (which seems like in the later half of 2007), the Sofitel has the making of an excellent resort but for now it's just not worth the money and time.
Aviod this hotel
Avoid this hotel like the plague as the place is like a massive
building site! The reason why there`s no photograph of the
hotel (but only a sketch) is that the hotel is still under construction. The drawing is possibly how the hotel will look upon completion. Prices are exorbitant and there is a road between the hotel and the beach with sometimes what seems like a constant flow of heavy trucks to and fro. The beach is muddy when the tide is low.
Great Potential but Severely Unready
We were the first customers to check in for the soft opening (1 December 2006).
The hotel has the potential to be world-class once it is fully operational. But at the moment there is still extensive construction in progress.
Disliked the facts that:
1. two restaurants have yet to open
2. the spa was still under construction and far from being operational
3. Extensive construction work around the pool and the garden surroundings, severely negating privacy
4. the library is yet to open
5. tennis court is yet to open
6. Many rooms were still under construction (60% in our opinion), hence noise pollution during the day
7. Complimentary mini bus service to town that the hotel has promised is not yet operational, perhaps due to lack of guest-volume.
We cannot fault the effort of the friendly and helpful staff to to make our stay as pleasant as possible.
Note that there are restaurants and mini-market about 400 m radius of the hotel, you can borrow a bike from the hotel then cycle to those places
You will do well to avoid the hotel within 2006. 2007 should be a good time to visit, OR do check with the hotel about its readiness before you decide to stay here.
TripAdvisor Reviews Sofitel Krabi Phokeethra Golf & Spa Resort Nong Thale
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