Slieve Donard Resort and Spa
How has this resort rated in the past?
- Continental Breakfast
- Continental Breakfast
- Room service
Photos of Slieve Donard Resort and Spa
Historical Traveler Reviews Slieve Donard Resort and Spa Newcastle
Excellent spring break
I have just returned from spending the weekend 8/9 April 05 in the Slieve Donard it was a super break the ambience was perfect huge homely fires in all the reception areas library and dining rooms. We had a newly refurbished room and the views were spectacular. I will certainly return to this hotel as I found the staff extremely helpful and welcoming and the food especially the gala buffet on the Saturday was excellent.
Not the warm welcome I expected
I recenty took my wife to the Slieve Donard for a suprise night away, it was our anniversary and the first night away without our baby daughter. So expectations were high, the impression from the web site and reviews looked good. The experience was not up to the expectations.
I had booked 7 weeks in advance using a discount rate offered to the company I work for, however I had paid an extra £20 a night for a sea view room. The girl taking the booking told me the sea view rooms were spacious with large windows over looking the sea, just the ticket for our night away. I heard the food was good and she indicated the a la carte menu was £29.50 per head.
Check in is 3.00pm we arrived at 2.30, the foreign receptionist was tying a bill into the computer, I stood at the desk for probably a minute before she acknowledged my presence, no eye contact, just said "hold on". Eventually when she had finshed she took my name and checked the computer and asked if we would take a seat on the sofa opposite reception and she would check with house keeping if the room was ready.
Ten minutes later I had finshed reading the paper and my wife had checked out ever function room on the ground floor. Others were merrily checking in, when i went to the desk for an update she asked for my name again, she had clearly forgotten about us. Five minutes later keys are issued and we head for our room 319.
Surprise surprise, it is a pokey small back room with two high level windows with a view of a wall, never stay in this room unless it is dark when you arrive and leave! we never got throught the door.
Back to reception! this time we got the reception manageress. I showed her my booking confirmation that clearly stated "we take pleasure in confirming your booking a for a double room with sea view" For ten minutes she poked at the computer and consulted in the back office and eventually gave us room 420.
Never once did she apologise for the error or the delay or inconvenience, in fact i felt like I was inconveniencing her, it was the most un welcoming arrival I have ever had at a hotel and I have stayed in a lot of hotels. We were almost ready to go home. You could almost read her mind" you are on an offer rate you should not expect to actually stay in the hotel and I am doing you a favour by letting you in"
All the sea view rooms on the 1st , 2nd and 3rd third floors have lovely big windows, 4th floor rooms are in the roof space! However after 30 minutes of check in we were glad to get a room at all.
For a 4 star hotel it was just OK, at best, the water marks on the ceiling and the hole in the wall where the door handle hits it were bad, the pale blue bathroom suite with cream tiles and swathes of 1970's beige Formica were not to my taste. However the bed was comfortable and the room was clean although not very spacious.
The food was very good however it was a buffet not the A la carte i had been advised, the service in the restarurant was outstanding.
All in all would I go back, probably not, the experience was not up the expectation as is all to often the case with hotels in Northern Ireland.
Very nice hotel, if a bit frayed at the edges
The hotel building is beautiful, and its location right on the Irish Sea is excellent. The views from the beach right in front of the hotel are striking.
The service at the hotel was fantastic. I had a hard time finding it, but one of the staff members talked me in when I called from the cell phone. The babysitter that we had asked for in advance was in the hotel when we arrived, awaiting us in the lobby. (They had asked her to stay when they spoke to me on my mobile phone.) The babysitter was great. They made a dinner reservation for us when we inquired at the desk about restaurants.
Since we were there during the middle of the week at the end of November 2004, they gave us a great corner room on a high floor. The room was pretty nice. It was very clean, and the bed was comfortable. It looks like they might fix it up a bit more if they every get more money. Our room did not have hot water, we discovered, but someone came up and gave us a key to another nearby room to shower. We were very pleased with this hotel, and we would stay there again. The town of Newcastle seemed really rather unlively at this time of year, however.
I stayed at the Slieve Donard last weekend and I have to say I was pleasantly surprised. I attended a wedding there about 2 years ago, and whilst the service was very friendly and bedrooms very clean I felt it lacked something. On this ocassion it's like a new hotel and can only agree with the last number of comments. The standard of food was excellent, we dined at the Grand Buffet they serve on a Saturday night and the choice was amazing, and what's more the service has even improved on our last stay! To top it all, the location is possibly the most picturesque I have ever stayed in, so congrats to the management, they've obviously been working hard.
Improved standards now match the setting.
Having stayed in the Slieve Donard regularly over the last five or so years I must say that I have no qualms about recommending this hotel. On my most recent visit, my first time at a wedding there, I found the staff friendly, warm and efficient without any of the officiousness found at other similar sized hotels. With a mix of Irish charm and wit on reception, and the continental waiting staff who really knew their stuff in the restaurant, it was professional all the way.
The level of quality and service have improved markedly over the last couple of years, and many of the earlier reviews I read here are simply outdated.
If you want to stay somewhere with all the services that a large hotel can offer, while maintaining all the personality and personability of a small one, this is the place for you.
I stayed here a few weeks back at a wedding and loved the place. Fantastic location and friendly staff. I stayed there on a golf weekend a few years back and the place seems to have improved a lot. Recommended.
This place needs to seriously improve the quality of it's customer service. Rooms are clean and comfortable and more or less quiet unless you happen to coincide with one of the countless weddings that are held there all year round. However the staff as with all in Hastings group are dry, unhelpful and need to improve. I struggled past three idle porters with a heavy case, no one offered any help, I was then told how to get to my room up several floors and through many corridors, again no help offered. I arrived at my room only to find that it was already occupied !! Thankfully the occupant wasn't actually there, but it could have been embarassing. They upgraded me to a new room , without mentioning the consequent hike in the already ridiculously expensive price & They tried to charge me the higher rate when I checked out !!
Quality of room service food also needs alot of work.
I have never read so much rubbish in my life about this hotel. I stay here several times a year and have never had any problems at all. The hotel is beautiful and the staff very helpful and friendly - if only some Scottish people would learn from their hospitality!! The food is great and Newcastle itself is a lovely town with fabulous beaches - thoroughly recommend it to anyone....
Hmmm...yes, nasty it is
Yes, the staff are clueless at this hotel which looks so nice from the outside. They seem hellbent on reaching the nadir of standards in all aspects. This hotel should ONLY be frequented by mad golfers [with early teetimes] looking for punishment at County Down. There are much nicer places to stay in/near Newcastle if you check the B+B's.
Newcastle nice - slieve dondard nasty
The Slieve Donard building is quite honestly beautiful, the mournes are breathtaking and newcastle a friendly and lively place, however I had problems with my stay. After standing outside my room for twenty minutes (the key failing to work!) my husband and I were confronted with, flies. The room was filled with flies, when I asked what had happened they just said to me that it had been a warm weekend and this happens!! Room 2, seemed fine but the heating broken. Room 3, just minor things this time, no towels waited 2hours for room service and our "DM" "Phillip" was arrogant and un-helpful. I would return to Newcastle but never again the Slieve Donard.
TripAdvisor Reviews Slieve Donard Resort and Spa Newcastle
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