Silver Legacy Resort and Casino
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Historical Traveler Reviews Silver Legacy Resort and Casino Reno
Lovely Stay !
I went by myself, for some RnR from family. Even though I was a single woman traveling by myself I was given a great room and treated very well by employees. There was a long line at the check in but the desk was adequately staffed so line went fast. Even so, the staff was passing out champagne to people in line. I love to play Black Jack there. The restaurants are great too. A really delicious prime rib dinner in the Sweetwater Cafe; great breakfasts too. I had good Cninese food in the Market Express; it was cooked to order, not sitting in a steam table. Good value too. I rarely left to go anywhere else; just the Circus Circus & El Dorado and didn't have to go outside to get there. My only complaint would be the rooms are a little dim. I'd like brighter light bulbs in at least some of the light fixtures.
Great Vacation at the Silver Legacy!!!
I found the Silver Legacy to be clean and nice. Everything worked and the staff was very friendly and warm. I had never been to Reno before and do not think I could have had a better time anywhere else. I found the Silver Legacy to be a trip I will cherish and always remember. I had never gambled before and won on the machines at least six times in three days. I won 3 times on my Keno card. It was all a first time experience for me and I loved it. The view from our window of the mountains, blue sky and white clouds was lovely. We could also watch the pool area and see some of the other casinos and the lights at night. It was just wonderful. I liked the breakfasts better than the dinners in the surrounding eating establishments. Their breakfasts were the best I have ever had anywhere. All beverages in the casino are free. It was just so much fun I can not wait to go again. I forgot to mention the Silver Legacy Lobby is really pretty and elegant. It was just a trip to remember. Thank you to everyone who works at the Silver Legacy. This was a casino my father loved when he was alive. It was my first time to visit it with my mother.
From Leonard Mathews daughter Susan
Upon arrival I was greeted by a line of over 100 people checking in at 3:00 P.M. Fully staffed it took about 30 minutes to make it to the desk. When arriving in the room, I found it to be visually clean but in need of maintenance. The wall paper was peeling in one place and the bath tub spout was pulling out of the wall. The lighting is horribly dark (very low wattage flourescent bulbs) even though the hotel charges $3.00 energy surcharge above and beyond the posted room rate. Get real and get honest, include it in your room rate or get rid of it. The casino seems to be understaffed causing extended waits for hand payouts (and hand payouts are the norm at 500 nickels????) when most other casinos require a hand pay at $50 on a nickel slot.
A VERY NICE HOTEL
I stayed here July 20-24, 2003. Had a spa suite. The room was spotless and very comfortable. I had a wonderfull stay. I liked the slots, I did not get any large jackpots but a bunch of little ones so I played a lot for just a little money. The employees were very friendly. I really liked the sports bar. I will stay here next trip for sure. I usually stay at Circus Circus but this place is worth the little extra money.
HORRIBLE RUDE EMPLOYEES
I have never been treated as a non-essentail guest by a hotel chain as I was by this one. I travel weekly throughout the west and sleep at many hotels during the year. The two most obnoxious people I have ever encountered in a hotel were on the front desk at this hotel.
Specifically, I tried to check in early and was flatly denied the request and was told that under no circumstances would I be allowed to check in early. I would need to come back at 3:00 pm. Second, a rather plump blonde with glasses refused to ask the shuttle to the airport to wait for me even though I was on the elevator at the time. Ms. Plump Blonde claimed that "tough" they have a schedule and I will just have to wait. I mean, give me a break, how long does it take to walk from the elevator to the shuttle - about 3 minutes. The tone of voice was enough to send shock waves through your body. I couldn't believe what I was hearing. Considering that this attitude is allowed, I chose not to say anything to the General Manager at the time. The room was clean and I didn't feel there were any theives around. But will I stay there again? Absolutely not. Will I recommend this hotel? Absolutely not.
A nice stay...
Am a little puzzled by other bad reviews--my experience was just fine.
This is the largest (1700 rooms) and newest of the Reno casinos. The hotel is well located (connects indoors to Eldorado and Circus-Circus), has a lovely lobby, nice high-speed elevators, and my request for a high floor facing the mountains was filled with no problem. The rooms are smallish, but nice (decorated in neutral tones), the mattress was a little firmer than I like, but fine. The view was impressive (the hotel has about 40 floors). I booked on their web site (click for internet rates which are lower) and got a rate of $29.99--a very good value. I stay in Reno often and stay at different hotels depending on what hotel offers the best value for the days I'll be there. I prefer the Eldorado, but only if I get one of the newly renovated rooms--which you can't be sure of getting. The Silver Legacy is a solid choice--and you know what kind of room you'll get because they're all the same. Many other Reno hotels have old sections/new sections, renovated/not renovated, tower/motel section--and you can't always be sure what you'll wind up with--especially if you check in after 5pm. The Silver Legacy really is just fine.
First time...probably last.
Not much space in room. Stains on chairs. Ironing board, iron and hair dryer in room but had to bring own coffee pot. Beds rather firm. Room was clean but had poor lighting. Will try another hotel next time.
Not so good, go for eldorado
The receptionist was very unprofessional. Stinky attitude. The room was clean but reeked of cigarette smoke even though I requested a non-smoking room. Go for the eldorado hotel.
We stayed there a few years back and I guess employee theft runs rampant. Our was sunglasses and cosmetics stolen out of our room. We too got the "Stuffed shirt" approach to our problem. Will also stay elsewhere next time.
Nice place - bad experience
We visited the Silver Legacy in July, 02. We generally visit it at least once or twice a year and really enjoy the work out club, which is a great deal for $5. This time was different. We had brought a few people with us, including my parents and they used the valet for their car. One of the valets stole their checkbook, some cash, and a small crystal hanging from the mirror. Although my parents shouldn't have left that stuff in the car, I would have thought that the hotel would have comp'd them for the room....at least! No comps, no special treatment, just a police report and SEE YA. Also, their checkout for the room was a hassle. They were overcharged by a couple of hundred dollars and it took a while to convince the clerk (who was very nice) to adjust it. On top of that, our two children, who ate the same thing that morning, both got food poisoning later that night. That was a mess to end all mess's. And we could only trace the food poisoning back to that breakfast at the hotel. I tried reaching someone to discuss this with them but had very limited success. This years visit in May, 03, will be to one of the other newer hotels.
TripAdvisor Reviews Silver Legacy Resort and Casino Reno
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