Sheraton Philadelphia University City Hotel

3549 Chestnut Street, Philadelphia, Pennsylvania, 19104, United States | 3 star resort
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    Historical Traveler Reviews Sheraton Philadelphia University City Hotel

    Excellent for board exam takers

    from

    I stayed at this hotel for one night for my medical board exam (because of which, I received a discounted rate). For this purpose, the hotel was excellent. It was only 2-3 blocks away from the exam site. The room was nice, comfortable, and clean. I enjoyed and had a nice dinner and breakfast at the hotel restauraunt. I also liked their express checkout. The beds were very comfortable. My stay definitely was not cheap, but was reasonably priced with the discount. The only problem was there was a lot of traffic noise, even from my 10th floor room. I was also located near the elevators which were pretty noisy.

    Okay, but with housekeeping problems

    from

    First, the hotel is much improved from earlier years when it was downright shabby. There is a ways to go, however, to be up to the standards of other Sheratons. We were here during an admittedly busy weekend - the Army-Navy game. This is hotel that orients itself to its parking garage and automobile entrance. Arriving on foot one is met with smoking bellman (perhaps on break) who ignore the need for help entering the building (there are both stairs and non-automatic doors)- this is one of my pet peeves at 3-star and up hotels. Check-in was delayed a bit, but it was a very busy weekend. The room was somewhat updated, but the carpet and wallpaper in the bathroom were very worn, and there was a musty, unpleasant odor in the room. Looking at the air filter in the bathroom, the source became evident. The filter was filthy, and that air was being recycled back into the room. Fortunately the windows opened a crack, and that helped to air things out. The bed was very comfortable. Overall housekeeping was sketchy. Room service was prompt, but the pastries provided with the continental breakfast were tiny, hard, obviously frozen Sara-Lee type products. Overall, 2-star hotel experience.

    Right on Campus

    from

    This hotel was just what you'd expect, not better and not worse. The best reason to stay here is the location. If you want to be on campus perhaps the only better choice is The Inn at Penn which is likely much more expensive. You are a block from Univ of PA campus and one or two blocks from Drexel. There is a green tram line stop a half block away and the nearest blue line stop is three blocks away. A cab to 30th St. Station is about $6.00.

    My room was upgraded to the gold level and was a little small but fine, with good drapes, nice TV and desk and an armchair and a sweet sleeper type bed and down comforter. The bathroom was clean and everything in working order.

    The room service was possibly better than average and actually had several vegetarian options which is pretty rare. When I lost the key to the padlock on my luggage they sent up a maintenance man to cut it which was nice, though it did take him an hour and a half to arrive. The service was adequate, room generally clean though the desk chair had some suspicious stains.

    I would stay there again because the location is important to me and the hotel is appropriate for the price.

    Loved by Hospital Patient's Family

    from

    To attend a surgical patient at University hospital, an elderly relative and I chose to stay at Sheraton University City instead of the hotel attached to University of Pennsylvania's hospital, because of the bad online reviews the University-operated hotel had received. It was a wise decision. We learned that even the hospital staff discouraged patrons from using their hotel because of its neglected condition and the lack of amenities there. Sheraton University City was a very short cab ride (I could have walked it easily) to the hospital and as close to the 30th St Station for my train. University City provided us with a lovely room and excellent dining room meals with very friendly service. The spacious sports bar had large & small screen tvs everywhere to catch any game. Hotel attendants were exceptionally accomodating all week. One porter even rebuked a cab driver that refused to take us on the short trip, and we were whisked away to the hospital immediately in the cab. Excellent customer service!

    Great Hotel, Great Area

    from

    Rooms are small, probably not good for more than 3 people, but they were very clean and the hotel was a good value. The area is trendy and within walking distance to U of Penn and Drexel U. Very close to the train (1 or 2 blocks) to get to downtown in 10-15 minutes.

    Nice, large outdoor pool is also available.

    Just fine

    from

    Stayed here for one night recently. Was a little hesitant given some of the reviews (got the hotel from hotwire). The hotel was fine. The public areas (especially the hallways) seemed a bit worn, but the room was actually quite nice: clean, comfortable beds and nice bathrooms. Hotel was a short and cheap cab ride to downtown. All in all, it was just fine.

    Great bed

    from

    My boyfriend and I stayed at this hotel only one night on a road trip visiting different baseball parks. The dark wood oversized furniture was nice and the room was very clean. I remember reading about the great beds at the Sheraton but I have never slept on a more comfortable bed! The continental breakfast was difficult to find and was rather small but other than that we had a very pleasant stay.

    An overpriced, third rate dump F --------

    from

    Perhaps the worst hotel anywhere that I have stayed in, and I have stayed in some dumps. I booked the room for a college reunion many months early, asked for the biggest suite in the building and was given a dirty, stinking room wih a jizz covered couch thrown in the corner.

    It was expensive, loud and smelled like someone had recently died in the room. Complaining did no good, you could tell the staff heard nothing but complaints. Do yourself a favor and stay somewhere else.

    Outstanding service

    from

    I wanted to give kudos to the sheraton univ city. my husband and i had our wedding reception at this hotel during th fall of 2003. over 100 of our guests stayed at the hotel that night, and many commented on how much they enjoyed their stay. the rooms were reasonably priced and conveniently located. for the poster that mentioned that this hotel is not convenient to college campuses, you could not be more wrong! the hotel in in the HEART of u of pa and only 2 blocks from Drexel's campus. i would wholeheartedly recommend this hotel to anyone looking to spend some time in the University City Section of Philadelphia.

    Not so convenient

    from

    For a hotel that uses university city in its name it is not very convenient to the college campuses. rooms ok but overpriced and poor service. we stayed there becasue it was only room we could find.

    TripAdvisor Reviews Sheraton Philadelphia University City Hotel

    3.50 of 5 stars Very Good
     

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