Sheraton Sanya Resort
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Historical Traveler Reviews Sheraton Sanya Resort
Worth a visit
We visited the hotel as a family of 2 adults and 2 children and overall were very happy with our trip. The hotel itself is very nice and the grounds and pools are beautiful. Rooms are a great size and nicely decorated. The staff are friendly enough but the service is incredibly slow. If you are going for a relaxing holiday in nice surroundings then I would recommend the Sheraton - but be prepared for a reasonably long wait for almost everything you order.
The Worst Food in Sanya
My wife, best friend and I decided to treat ourselves to lunch at the Sheraton (we weren't staying there). What a mistake. It was the worst meal I've ever had in Sanya.
I ordered a Chicken Caesar Salad. When it was delivered to my wife, she began eating it, as neither of us could recognize it WAS a Caesar salad. At least the dressing was genuine, but pre-prepared from a bottle.
About fifteen minutes later, my friend's order arrived... a grilled meat assortment that was absolutely vile. The spicy sauce could not mask the fact that the meat was actually spoiled. When my friend (who speaks Chinese) complained, the "manager" came out to remove his plate (the food almost untouched). This being China, we were still charged for the food. There is no concept of service nor the meaning of "good business" here.
My wife ordered a curry vegetable dish that was a pile of mush. I would guess it had been cooking for about three days. She couldn't eat it either.
Not only was the food bad, but also the service was...well...non-service. I sensed it would be, when, contrary to the hostess' coaching, we sat at a table far from the area where the servers congregate. (We wanted to enjoy the sea view, which was good.) Sure enough, the staff was too lazy to bother refilling our water glasses, or to ask if we needed anything, etc. They weren't busy attending to other customers, which were few, nor cleaning up the dirty dishes, which were scattered throughout the dining room.
It's incredible to me that a supposed five-star hotel (at five-star prices) can't deliver food or service as good as the food stalls on the street.
A perfect Easter weekend
We went for a long Easter weekend to the Sheraton Resort and had Deluxe Seaview Rooms. The rooms are very spacious, have a lovely balcony and are spotless clean. The Beach, the garden and especially the pools are excellent. We really enjoyed our stay. Even on a busy weekend like Easter, the staff was very friendly.
It was just a shame that the food and Drinks served, did not meet our expectations of a 5star Hotel. (Compared to 5star Hotel in Shanghai).
One evening we tried the Theme Buffet in the cafe and we were really disappointed, as there were not enough choices and the quality below average. Dinner at the Spices Restaurant was ok, but the staff did not manage to bring out the food in the right order and one main course we cancelled, as we had to wait more than 45 min. We also found the food and service at the Beach Cafe needs to be improved. As I will never stay there for my main holiday, this is the perfect Get-away for Weekends if you happen to live in China.
Good but not Great
We spent a long weekend at the Sheraton Sanya, in a Deluxe Ocean View room. Overall, the experience was good, but not great. The resort site is very beautiful, a large resort with attractive structures, beautiful gardens, and a nice beach. The ocean is great, warm water, no rocks on the sea floor, relatively mild surf. The water is a bit dirty, lots of junk floating around near the shore. During much of our stay, the hotel was quite noisy. Many Chinese tourists were there is there poorly behaved children (Chinese kids are spoiled due to the one-child-policy). Prices are relatively steep ($260 per night for the room, plus an extra $25 for breakfast per person). Jet ski rental costs about $36 per 20 minutes for the "standard" unit, and $47 for the "fast" unit. Take the standard one, it's plenty fast, and more reasonable.
Service is friendly. Some English communication problems exist but are relatively easily overcome. The hotel does not have enough beach chairs, and as a result, people are "reserving" chairs early in the morning, and then don't show up for much of the day, creating further shortage.
Entertainment is mixed. The band from the Philipines (?) is very good. The Columbian band is ok, the Chinese cultural entertainment (dancing) is relatively boring, and the same every night. Overall good, but we would not return. Instead, we'd rather go back to the Furama at Vietnam's "China Beach" for a better beach holiday experience, or to the Shangri-La (Krungtep wing) in Bangkok, for top-of-the-line service at better prices.
Just like paradise
my family and I have returned from 11 days in the sheraton sanya hotel and I must say we have thoroughly enjoyed every minute from start to finish. we were there from the 6th april untill the 17th and the weather was glorious, a little too hot some days but we wern't complaining. The standard of the rooms was excellent and furnished very stylishly, infact the hotel decor was superbly designed at no cost spared. The gardenswere beautiful and lush and the pools were fantastic with slides and waterfalls tastefully and discreetly designed.
The staff were very friendly and nothing was too much trouble.
Great food in all the restaurants and great value in Palm court on the lower floor.
Of course the beach was to die for and the sea warm, a great place to chill and unwind especially for families. We would highly recommend this hotel.
On a negative side give the trip to the tiger park and the glass bottomed boat a miss, if offered to you, as it is an expensive waste of time.
Great views but the service was awful
We decided to give Phuket a break this year for the Easter holidays and try China's answer to Hawaii. We reserved a junior suite which was amazingly clean and spacious for my wife and I and two roll out beds for the children.
First issue we faced was checking in. The reservation was made through Starwood and the rate I was quoted included the two additional beds for the children. The front desk however proceeded to charge an additional RMB300 eachfor the additional beds. After 30 minutes discussion, the clerk eventually went to check with the manager and confirmed the original rate.
Reastaurants and roomservice. The food was quite good. However, in most cases in the restaurants it took over 30 minutes for an order to reach us and sometimes longer. If we needed something, we were normally ignored for a coupleof minutes before a waiter came to seem what we needed. Roomservice, food was again good but then they would always miss something for our order. We order two cups of coffee, they give us coffee in a thermos for two cups but only one cup.
We were told by some of the attendants that Sheraton had lost a number of its staff to the Marriott next door as they were paying staff more We went to Indochine at the Marriott which had nice food and the service there certainly showed us what we were missing at the Sheraton.
The Sheraton was apparently off peak season but a word of warning, if you do not get your down early, you will have a hard time finding a seat by the pool.
On the bright side, we enjoyed two lovely rounds of golf at the YalongBay Golf Club across the road from the hotel and their Kids Club is excellent.
Needless to say, we will be giving the Sheraton Sanya a miss next year. They really need to get their act together. When hotels charge 5 star prices and guests get 3 star service, they shouldn't expect repeat business.
Love the Sheraton
We have stayed at the Sheraton in Sanya a couple of times now and really enjoyed both our stays. You do need to be aware of the fact that the hotel staff don't necessarily speak very good English, the receptionists in particular seem to struggle. That aside, the staff are friendly and helpful. The hotel has beautiful deluxe seaview rooms which have huge bathrooms with walk in showers, a separate bath and shutters which open into the bedroom so that you can see the sea from the bath. The beds are huge. The hotel is very clean and beautifully designed. There are several pools (five) which are all designed in a unique way and at least three are very good for children (shallow with slides and statues which squirt water) they are surrounded by the most beautiful flowers and very green grass. The beach is white sand and you can have your lunch on the beach - however be aware that lunch can take up to an hour to arrive after ordering it. The hotel restaurants are good, there is one Chinese restaurant, one international restaurant and one restaurant which serves spicy Chinese food. There are other hotels along the beach which you can visit if you fancy a change. The restaurants aren't particularly cheap compared with restaurants in the rest of China but are pretty much on a par with UK hotel restaurant prices. The buffet breakfast is excellent serving American, English, Chinese & Japanese in an open aired room surrounded by water with colourful carp in it that kids and adults alike love to watch and feed. On a Saturday night there is a barbeque with a show. This hotel is very relaxing, however, I must say I did enjoy it more when we went in the quiet season as opposed to when it was very busy as it did become difficult to find sunbeds and to get a table at breakfast during this trip (we went just before Easter). The weather is very hot in Hainan and you need to be very careful not to burn as it seems that more people get sunburnt here than anywhere else I have ever been. You tan even with factor fifty on! There is a lovely reception area in the evenings which always has a piano player and singer and there is also a nightclub in the hotel, however, I have never seen anyone other than the staff in it. This is a hotel to relax in not necessarily to go clubbing in. There is an excellent spa which does some fantastic treatments and is actually one of the top five spas in China. Hainan is a long way from the UK but it is like paradise once you're out there. It could be a bit of a culture shock if you have never been to China before though, particularly if you do take a taxi for a day trip. Airport rides can be organised at an additional cost and I would say are worth it when you arrive but you probably don't need one to get back to the airport. This hotel is perfect for couples and families with young children.
Staff unprofessional and not well trained
Of course, this is a hotel you'd stay in and would simply remain in its quarters - the white sand beach is beautiful, the many pools are gorgeous, the grass and fauna are lush and lovely in the always balmy weather in Sanya. Its Mandara Spa is divine.
The downside is, the staff. They're obviously not well trained:
- they seem inexperienced;
- they make frequent mistakes;
- they are slow;
- they are not thoughtful
They're friendly, but they simply don't seem to know what they're doing. Therefore, the management of this hotel is to blame - who's managing them?
Though the grounds are beautiful, the service does not carry the 5 Star value.
Loved the hotel, yet nagging details
We were with our children over christmas at the Sheraton in Sanya. Of the hotels in Sanya it certainly ranks highest (we also experienced the Marriott and other hotels there). The pools are nice, the beach superb and the general ambience agreeable. As christmas is not always warm, the fact that one pool was heated and another one was actually a very agreeable hot tub was quite welcome. Especially highly valued were the refined ambience compared to its local competitors as well as the nice greeneries. The room was nice and especially the bath excellent.
The restaurants are good, though not excellent and somewhat limited in their offerings. The same applies to the bars.
On the minus side the same staffing problem which haunt the other Sanya hotels are also in evidence here. Obviously staff is limited and training not so well, to the detriment especially of service in the restaurants. On checkout the price was higher than quoted to us when we booked and only a lengthy discussion with the supervisor could convince the front desk that not the hotels' price list but the binding offer to us is the correct price. In total the corrections regarding our bill took about 30 minutes at checkout.
Annoying is furthermore that many small items are excluded, giving one the constant annoyance of having to constantly sign here for something, sign there for something. Example would be the Christmas party which overall was excellent (!). Therefore it was unfortunate that despite having paid for our children to join the christmas dinner we still had to pay for them to partake in that evenings children's activities at the party. Strangely, the price for the party also excluded drinks and the waiters were not truly motivated to serve drinks.
The nightclub is more a reminder of 1970s design of a private party-room, being the least attractive night club which I have ever visited.
Overall the Shearton offers excellent value for money but not yet the standard of five star hotels in other locations in Asia.
Wonderful time in Yalong Bay Resort
My wife and I have just returned from a week @ the Sheraton Sanya Resort. We were there for the 2nd week of April and had a no hastle stay.
The deluxe sea view room was both large and spotlessly clean with good views.
No problems obtaining loungers around any of the wonderful swimming pools or on the beach and there was a plentiful supply of towels available all the time.
Breakfast was the busiest meal but we always got a table for 2 and the selection was comprehensive.
We ate in all 3 restaurants as well as the beach bar for lunches.Everyone seemed to disappear in the evenings after about nine pm. Prices for food in a 5 star resort were reasonable and the only thing we found expensive was wine but the local chinese wine kept the costs down. Cocktails were excellant value and the beachside bar happy hour each night from 5.30-7.30 was great. More resorts are being built on this stretch of beach so I would recommend visiting within the next 2 years before it becomes too popular. One final word is on the excellant security in, around and on the beach. No hawkers and no pestering which also added to the totally relaxed atmosphere.
Sanya airport was wonderfully quiet and our Dragonair service from Hong Kong ran like clockwork both ways. I would not recommend self driving around the area as locals seemed to have traffic rules of their own. The sight of hundreds of Chinese nationals in Hawaii shirts takes a bit of getting used too but they all seem to be enjoying themselves.
TripAdvisor Reviews Sheraton Sanya Resort
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