Moana Surfrider, A Westin Resort & Spa

Address: 2365 Kalakaua Avenue, Honolulu, Oahu, Hawaii, 96815-5041, United States | 4 star resort
 
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*Prices above are provided by partners for one room, double occupancy and do not include all taxes and fees. Please see our partners for full details.
 

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Location

This 4 star resort, located in the Waikiki area of Honolulu, is near AquaZone Scuba Diving Center, International Marketplace, Rainbow Trolley, and Abhasa Waikiki Spa.
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Amenities

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Photos of Moana Surfrider, A Westin Resort & Spa

           

          Amenities

          Activities

          • Spa
          • Restaurant
          • Beach
          • Swimming pool
          • Bar/lounge
          • Fitness/Health center

          Features

          • High-speed internet in room
          • Wireless internet connection in public areas
          • Refrigerator in room
          • Wireless internet connection in room (surcharge)
          • Air-Conditioning
          • Wheelchair accessibility

          Services

          • Room service
          • Business Services
          • Kids activities or Babysitting
           

          TravelPod Member ReviewsMoana Surfrider, A Westin Resort & Spa Honolulu

          Reviewed by shaakti

          Moana Surfrider Honolulu

          Reviewed May 17, 2015
          by (2 reviews) , Australia Flag of Australia

          A lovely resort with excellent service and the best seat in the house is at the beach bar

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          Reviewed by mcnamaras

          Disappointing...third time around!

          Reviewed Jul 9, 2013
          by (1 review) Sydney , Australia Flag of Australia

          This was our third trip to the Moana Surfrider and, until now, it has been our favourite hotel and retreat. The Moana was actually my hotel of choice at the end of 2011 to celebrate my recovery from cancer. This particular visit was meant to provide our family with a chance to relax before heading home after a hectic 2 week trip around California. Sadly, though, we were quite disappointed by some of the changes we experienced at the Moana this time.

          The first blemish appeared on check in but a number of others followed from that point on. The service level and standards we experienced during this stay at the Moana were a marked decline to that from our previous two stays and definitely not of a standard appropriate for a Westin hotel.

          The problems / issues we encountered are noted below:

          1. On check in we noticed the carpet in our room was still quite dirty with chips and crumbs etc and there was a large wet and fresh coffee stain.Housekeeping had always been a strong point for the Moana but not this time. I alerted housekeeping on day 2 and this was eventually addressed.

          2. I noted the reduced amenity supplies in the bathroom: just shampoo, conditioner and body lotion supplied. No shower cap etc. which, in itself, is not a huge issue but still, at $600 per night, it was noticed. Smaller, 3 star hotels in the Mojave desert on our trip had offered more supplies than this.

          3. The next issue we picked up on was at breakfast. I always choose the cereals and fruits from the continental menu. Offerings here previously had been, as one would expect from a 5 star hotel, Bircher muesli, poached and dried fruits, and yoghurt etc. This time I only had packet cereals to choose from. I don't find this acceptable for a Westin hotel. So, the following morning we ate cereal on our balcony, that we purchased from the ABC shop across the road for less than $3, whilst looking over the beach and up towards Diamond Head.

          4. Another point we noted and were most disappointed with was the changed bar food menu and this was not a change for the better. The offerings were reduced in variety, fewer and of poorer quality and presentation than we were used to at the Moana. Previously we had chosen to spend many a pleasant evening dining in the Banyan tree courtyard and watching the sunsets. We tried a few bar food items but soon gave up and chose to dine at the 'Royal Hawaiian' for lunch on our last day instead.

          There were some other issues we picked up on with some less than acceptable attitude and service from some wait and pool staff which just added to our overall disappointment.

          I did present to the Concierge part way through our 4 night stay to inquire whether there had been any significant management change at the hotel. I found it hard to understand how such a broad based decline had evolved in just 18 months. She pressed me for my details and I reiterated I wasn't making a formal complaint but she still asked if it was 'ok' to pass these comments on to the manager. I agreed to her request and said I'd be happy to discuss my observations with them.

          One might scoff and laugh at these 'first world' type problems here but when a hotel has a reputation and price point that it trades on then I believe that certain standards should be met. This is just simple business sense. The Moana Surfrider has fallen well short of its previous standards and of that expected by this category of Westin hotel. Prices have gone up about 20% since our last visit but service and standards have gone down by about 50%!

          I believe that the Moana is still the most beautiful and grand building along Waikiki and best located for the beach, shops and restaurants. I would dearly love to return here again at some point in the future but I will have a hard time convincing my husband to pay these prices for this hotel again based on this service level.

          This review is the subjective opinion of a TravelPod member and not of TravelPod.com.

          TripAdvisor Reviews Moana Surfrider, A Westin Resort & Spa Honolulu

          4.00 of 5 stars Excellent
           

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          Traveler Photos Moana Surfrider, A Westin Resort & Spa Honolulu

          Sunset
          Honolulu, United States
          Let's have a maitai
          檀香山 (Honolulu), United States
          Hannah's art class at Moana Surfrider
          Waikiki, United States
          Moana Xmas tree
          Waikiki, United States
          Cocktails!
          Waikiki Beach, United States
          Dressed for dinner at Moana Surfrider
          Waikiki, United States
          View from our room
          Honolulu, United States
          Diamond Head
          Honolulu, United States
          Art class
          Waikiki, United States