Sheraton Kauai Resort

Address: 2440 Hoonani Rd, Poipu, Kauai, Hawaii, 96756-9639, United States | 4 star resort
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This 4 star resort, located in the Koloa area of Poipu, is near Poipu Beach Park, Poipu Shopping Village, Brennecke's Beach, and Koloa Heritage Trail.
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          TravelPod Member ReviewsSheraton Kauai Resort Poipu

          Reviewed by j1335p


          Reviewed May 27, 2014
          by (1 review) Dothan, Alabama , United States Flag of United States

          Nice resort. Very laid back. I highly recommend renting a bungalow.

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by jimbishopsd

          Not there yet

          Reviewed Nov 11, 2012
          by (2 reviews) San Diego , United States Flag of United States

          Don't know

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by sarah.sikora

          Great place to stay

          Reviewed Aug 31, 2012
          by (1 review) Troy, Michigan , United States Flag of United States

          This was our first trip to Kauai (my first trip to Hawaii, my husband had been to Maui) and we loved every minute! We booked through Costco Travel, which included a deluxe ocean view suite for 7 nights, a rental car, daily breakfast, and a luau. The beach and hotel grounds were gorgeous, with a lagoon-style pool and bar called Lavas. The waiter will come to you whether you are at the pool or on the beach, and we were able to order food and drinks. They also came around with complimentary water bottles, frozen yogurt, etc. The hotel staff was very friendly and very helpful, recommending great locations on where to shop and eat. Everyone was always saying "mahalo!" ;)
          Our room had an awesome view and was pretty huge, with a bedroom, living area, and a nice bathroom. The bed was king sized and very comfortable!

          Poipu, United States
          Our room - delux ocean view suite ;)
          Lihue, United States
          Poipu, United States

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by kjer_rasmussen

          Need to learn the word service

          Reviewed Jun 24, 2012
          by (13 reviews) Copenhagen Region , Denmark Flag of Denmark

          No doubt that the Sheraton at Kauai is situated at one of the most beatifull spots I have seen, but unfortunately they are blinded them self by the beauty, so they forget to provide what they are supposed to do - deliver service. 2 days in a row they missed to provide our room with sufficient towels even though that we the first day called and ask for extra towels. In addition they where late cleaning our room, so the second day we returned to our room around 5.30 PM and they stilled missed to clean our room, we decided to call the reception and complain. They apologized and offered that they could send the maid right away, I refused since we needed to stay at the room at that time. Leason 1. Sheraton about service. Listen to your customers. It would have been the easiest thing to say, that you they would offer a drink or whatever in the bar, while they were cleaning my room. By doing so, my concern about not having a place to stay, when they were cleaning my room, what have been solved and in addition to that I would probably have felt, that Sheraton took my complaint seriously, but they did not. The only thing they did was "we are sorry". Thought about how the management would look like, if I told them that the day that I checked out - "I'm so sorry but I can only afford to pay 80 % of my bill, I'm really, really sorry, so are we settled now, now that you have my deepest sympathy and that I'm so sorry once again" I guess not. Despite the maid problems that they obviously has on this hotel, you might wonder how many ways can a bill for 2 times breakfast look like - the answeer or I might say the Sheraton would be 3. 3 days in a row i manged to pay 3 different amounts for 2 times breakfast. The order was the exact same, but they managed to fu.. up the bill providing me with 3 different amounts, so I guess that they can't calculate. I know it was only some dollars between the 3 amounts, but anyway have you ever tried to buy 2 bottle of milk at Wallmart for 3 secutive days, and had to pay different amount every time - I guess not. So second lesson for Sheraton would be - ask for the same amount for the same service from the same customer.
          And the last part that might be somehow out of context, but it was pretty annoying to be confronted by labour unions every day at the front gate with a big sign reading "Shame on you Sheraton". The story was that Sheraton apperantly had used a contractor from Texas to renovating the hotel instead of using local labour force. I'm not much for unions, but I support my local society even though that it sometimes cost a little bit extra. So to sum up Sheraton don't care about their customers or the local society, they only care about money which is ok, as long as you state it at the frontdesk, so I would have known to whom I'm doing business with. As the famous Gekko once said "Greed is good and now it is legal".

          This review is the subjective opinion of a TravelPod member and not of

          Reviewed by archieandrose

          Amazing Poipu!!!

          Reviewed May 19, 2012
          by (1 review) , United States Flag of United States

          June 2011 as my husband and I were vacationing in the beautiful island of St. Maartens - a group of people happened to be talkling about Hawaii. They were fro the Mid-West and we are from California. Like my husband and myself, they love to travel and they suggested that if we ever make it Kauai - we have to make it a point to check it out Poipu beach. When we got back to the States, we found out that my husband's best friend is planning a wedding in Oahu, Hawaii on May 2012. I couldn't put our itinerary fast enough so that we can make spend a few nights in Kauai before or after the wedding in Oahu.

          Needless to stay, our stay at the Sheraton in Poipu is priceless. On our very first night, we witnessed what I consider to be one of the most beautiful sunset I've ever seen.

          I love this place and I cannot wait to go back .. my husband already knows .. we are indeed going back!

          This review is the subjective opinion of a TravelPod member and not of

          Historical Traveler Reviews Sheraton Kauai Resort Poipu

          Not clean and an uncomfortable night's sleep


          The location is great, but the hotel isn't. First, it isn't clean. The open hallways are carpeted and when it rains, the rain soaks the carpeting and everything becomes quite filthy. Also, the bed was entirely uncomfortable. I will not stay here again.

          Loved it!


          We stayed 5 nights at this hotel in mid July 2003. Very nice location, great staff, adequate rooms. what bowled me over was the free parking, free internet and free local calls-all distinctly unusual for a resort, much less in Hawaii. Spotless condition, highly recommended.

          Beautiful location


          Stayed at the Sheraton in July 2003 with husband and two teens. The right on the beach location is the best in Poipu. The grounds are beautiful, the pool is beautiful and right on the beach. The Beach at the Sheraton is good for boogie boarding, and surfing with Poipu Beach park in walking distance which offers calm waters and marvelous snorkling with schools of colorful fish. The Sheraton resort is so pretty you are tempted to have a tropical drink and lounge with a book all day! But the whole island is beautiful and the Sheraton is in a convenient locale for sight seeing and with restaurants and shopping nearby. The atmosphere is relaxed and service excellent. The breakfast buffet was great!

          Great service, bad food


          How was it? We originally booked a stay from 5/22-5/28, 2003.We enjoyed it so much that we extended it to 6/1...more on that later. Theservice is top notch, smiles everywhere. Want extra towels? Housekeepingshows up almost right after you hang up the phone. First off, certainlysign up as a Starwood member; you get a free upgrade to the next betterroom based on availability...well, atleast for corporate SPG members. Webooked the cheapest garden room available and was immediately upgraded to apartial ocean view. I had read some reviews saying that bathrooms overflowand insects are frequent guests roaming your rooms. Well, we didn't see thebugs, but our toilet certainly did overflow on our 2nd morning there. Wedidn't have time to deal with it as we had to participate in a tour. Theyhad a fan drying the bathroom carpet when we came back late in theafternoon. We certainly weren't happy; but the hotel immediately upgradedus to an ocean view hassles. And when we did decide to extendour stay, they gave us the same ocean view room at the cheapie garden rate.The ocean views were going for $325 on Orbitz...we got it for $254, alltaxes included. If you a klutz for the ocean, these rooms are highlyrecommended. As for the food, if you have any decent taste bugs at all, doNOT eat at the Sheraton restaurants. I've read alot about the Friday nightseafood buffet...but if you have been to any semi-decent Las Vegas or Renobuffet, this one is definitely a big disappointment....especially at $36 apop...great views though. Try the restaurants at the nearby Poipu shoppingarea (I highly recommend Roy's and semi recommend Keoki's). Overall, theSheraton definitely won us over with the rooms and service...yes we had abad with the toilet, but they "fixed" that. The food wasdisappointing, but we generally found the food in Kauai to bedisappointing. Kauai is an island that you go to enjoy the island, but ifyou need a place to kickback, I definitely do recommand theSheraton

          Staff at Sheraton in kauai was superb, especially at Shell's


          I really enjoyed staying at this hotel. It was great. The room was lovely with a lot of nice touches, such as complimentary water, tea, and coffee in the room. I especizally loved the staff. I really enjoyed the restaurants. I especially loved Shell's. I had crab legs there one night and went back the next night because they were so good. They were all out and I voiced my disappointment. John went over to the next restaurant and was able to order me some from them. They were great. Obviously, this is great customer service with employees eager to serve. Kudos to John and staff--very friendly and customer orientated. More hotels should be like this. I would caution, however, about the surf--very rought--although the beach setting is ideal--very tropical and Hawaiian like. A wonderful time.

          Amazing location


          We only stayed three nights at this hotel, but what a memorable time it was. The ocean here is just amazing to watch, and the beach is fantastic. As we were to be married during our stay at the hotel we had treated ourselves to an oceanfront deluxe room, however when we arrived it wasn't ready for occupation. We need not have worried, we were immediately upgraded to a Luxury Oceanfront (larger, and on the ground floor with a huge terrace approx. 50' from the ocean), in addition we were given enough vouchers to cover the cost of the breakfast buffet in shells restaurant for our entire stay, and may I say what a fabulous buffet it was. The service was superb, the hotel was luxurious, and we had the most amazing wedding, all organized by the hotel, no need for me to lift a finger other than to buy my dress and turn up. We are already planning to return on our 10th anniversary.

          Remember to book ocean wing


          I stayed there in mid March 2003. Hotel is in a very beautiful beach. But remeber to book in Ocean Wing, which I didn't. I stayed in Garden Wing, room was old and service was poor. No pool service in garden wing and need to walk accros the street to the other part of hotel. Sunset was great, pool/beach is nice. Breakfast buffet was nice, but be prepare to wait in line.

          OK for the money


          My wife and I just returned from Kauai where we spent six nights at the Sheraton on Poipu Beach. We love Kauai, but the hotel was just average. Actually we were more happy with the hotel until we went down the street to the Hyatt for dinner -- now THAT is a hotel! As for the Sheraton we had an ocean front room which was much better than the garden views accross the street. We saw those and they were very old and dated. Our room was nice except we had to keep killing cockroaches. My wife was totally freaked out by this. We told them about the problem after killing three. They sprayed and then we found two more over the next two nights. When I complained they gave me a $50 credit on the room -- that comes to $10 per cockroach. The breakfast was included with our room and it was the same every morning, which we got sick of by the end. Also, the lines were long if you came after 7:30. The beach there is terrific, but you don't need to stay at the hotel to come to the beach -- they are public. The pool was fair. Overall, we had a nice trip, but I would stay somewhere else next time.

          Relaxing Hotel


          We stayed at the Sheraton Kauai on the south side of the island and at a different hotel on the north side of the island during late February. The Sheraton had much warmer weather, more sun and less rain. The room was basic but very clean with a balcony looking over the goldfish ponds and a pool area. The beach was very nice but a little crowded. It was fun to watch the kids try to surf on the little waves on the one side of the beach. It seemed that the hotel had surf and boogie boards available and there were a couple of guides teaching and encouraging the kids. I think the adults had as much fun watching them from the beach. My husband and I especially liked that the bellman checked us into the hotel, as well as bringing up the bags. We didnt stand in line at a reception desk at all to check in. The hotel room had a $20 per day fee but that includes: an impressive buffet breakfast for 2, free Mai-Tais and entertainment (live Hawaiian music and hula dancers) for an hour each evening, free internet, arts and crafts, local & 800 phone calls, self-parking fees & other amenities. It was quiet, relaxing and a good hotel for families and couples. The food was expensive, $12 for a hamburger with chips but you can ask for fries for $2 more. The bar had a great view of the ocean and entertainment the night we stayed there (2 talented people singing a variety of music).

          Beautiful place


          We just returned from Kaui and loved our stay at the Sheraton. Our balconey was about 75' from the surf crashing on the rocks (lighted at night); the grounds were immaculate; the staff professional and friendly; the beach was uncrowded and clean; the pools were good; the location fine. My only criticism of this hotel was the price of the food and drinks, but i suppose if you want to spend time at a luxury hotel you must expect that. Hamburgers were $12; a mixed drink was $7.50; the breakfast buffet (which was outstanding ) was $18 ea.; and an outstanding steak dinner for 2 (which included a total of 2 drinks, 1 glass of wine, 1 dessert, 1 coffee, and tip) cost $125. If you go, try walking up behind the Garden Wing and find the Plantation restaraunt; it's a separately owned business and serves great food. Overall, I would say the Sheraton Kauia is one of the best hotels we've stayed at (although I must admit we usually stay at 3-star places and this was definitely much nicer)

          TripAdvisor Reviews Sheraton Kauai Resort Poipu

          4.00 of 5 stars Excellent

          Travel Blogs from Poipu

          Day 1

          A travel blog entry by sarah.sikora on Aug 27, 2012

          25 photos

          Our flight left at 8am EST. We were so excited we didn't sleep the whole way there! Our first flight was awesome - we had a 2 seat row with no one behind us, and TV's with GPS on the backs of the seats in front of us. A previous passenger wrote on the seat in front of me "flight too long!" Boy was he right! We had an 4 hour layover at LAX. We …

          Koloa - Kauai Island

          A travel blog entry by wooliesontour on Jul 31, 2016

          2 comments, 95 photos

          Sun 31 July

          We traveled to Kauai - it took about 35 mins in the plane. The hotel and pools are nice. We are next to the beach. I've told mum i only like 4 or 5 star hotels! We unpacked and then went straight to the pool. There are nice cabanas around the pool which even have televisions in them. The pool is open all night!

          Mon 1 …

          Arrival Day

          A travel blog entry by slhodge78 on Jul 17, 2013

          5 photos

          ... necessary after all.

          We headed back to Kapa'a after dinner. Things get really dark in Kauai after the sun goes down and we missed our turn. Almost immediately we came upon a sobriety check-point. We wanted to u-turn but we had to go through the check-point first. Nick and I joked about how strange this was at 8:30pm on a Wednesday. We finally got to turn around and head back to our room.The bed was comfortable and the linens were nice. Sleep came soon ...

          Traveler Photos Sheraton Kauai Resort Poipu

          Sheraton Kauai Resort on Poipu
          Haena, United States
          Our room - delux ocean view suite ;)
          Lihue, United States
          Poipu, United States
          About to have valet parking upon arriving
          Lihue, United States
          View of the resort
          Lihue, United States
          Poipu, United States
          View Outside our Room
          Kapaa, United States
          Sheraton lobby
          Lihue, United States
          Poipu, United States