Sheraton Jumeirah Beach Resort
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Historical Traveler Reviews Sheraton Jumeirah Beach Resort Dubai
The whole experience was a fiasco of epic proportions
while I specified non-smoking room-none was available-so I was"upgraded" to a room with balcony-facing the constrution site-they are building there 24/7-also the balcony door was broken and maintenance had to fix that-mini bar is not refrigerated-was told I needed to ask for cold drinks from room service and that indeed this mini bar was not broken!does that not defeat the minibar concept? On my bill the charge for the drink was specified minibar fridge. the room was so permeated with old smoke-it was franky disgusting stench-needless to say,i checked out the next morning and found much better accommodations.Front desk staff was curt and incompetent-one guest who checked in at the same time as I was given a room which was already occupied-nice surprize at 2am to have a stranger open the door to your room!
A Great Hotel!
What to say except we loved this place! We were on our honeymoon and this was a wonderful place to stay. You wouldn't know that the room we had was a standard room, it was spacious, with great facilities and even got our own slippers! The staff of the hotel are very helpful and so friendly. The hotel restaurant is a bit pricey, but there's so many places to go to eat (on a short taxi ride) that you won't mind not eating there!
Dubai itself is a great place to visit. Lots to do, places to shop, good excursions, and some great developments to see like the Burj Al-Arab (only 7* hotel in the world!) or the Palm islands that they are constructing in the sea. Oh and there are loads of places and variety to go eat.
The hotel has great facilities, private gym, beach, pool, quiet area on the beach grounds to sleep and lounge and sunbathe, nice bar, a shop and jewellery shop.
For a 5* this is defnitely one of the best I've stayed at and would recommend it to anyone!
Summary of one week stay in April.
Impressive entrance/lobby, and spotless rooms (we had sea view on 2nd floor). Huge bed, huge window looking onto beach (no balcony) and usual TV, Minibar, telephones. Great shower. Very clean rooms and good daily housekeeping.
We arrived early (9am) and usual check-in is not until 3pm, but by 12 noon they had a room ready for us at no extra charge.
Check-out is normally 12 but you can hold the room late for 65 aed (approx 10 pounds) per hour, if you have a night flight as we did.
Driving to the hotel you will fear the worst, as the construction going on has to be seen to be believed (see photos).
I must stress it did not affect us in any way.
The noise is hardly noticeable while at beach/pool, and we had no problems with dust.
Due to speed bumps and diversions this will add 10-15mins onto your journey into Dubai.
Palm - buffet style breakfast and themed dinner every night.
Breakfast was fine, all the usuals, with egg station chef. Only tried one dinner, on our last night, and it was excellent (international theme), wished we had tried more - they had Indian/Persian, Italian, Arabic, Seafood nights.
The Grill - steakhouse, excellent service and food, slightly pricey.
Coffee shop - serve Starbucks coffee and cakes, and have a small snack menu. Very good.
Cocktail bar/Terrace restaurant - ate here on first night, and also on the barbecue night (superb food at barbecue, a must-do). We also went here frequently for drinks during day/night. The service here could be a problem, even when they weren't that busy, 40mins one night waiting to be served, and that's the only reason I gave this hotel 4 stars instead of 5.
Moods Bar - atmospheric bar, live music most nights, happy hour 7-9pm with half-price beer and wine.
They also sell cigars and that was the only problem for us, too much smoke.
Pool bar - drinks and food at poolside. The waiters also have buggies and will come down to beach regularly to take/deliver orders.
Fine for drinks, I'm not so sure about the food, on the first day we had abandon our lunch due to flies crawling all over the place. That was at the tables by the bar, and the flies could also be bad in the garden area with all the vegetation, but on the beach we had no problems.
I don't suppose there is much they can do about the flies.
We didn't try the Chinese restaurant.
Staff in hotel, ok at reception and in restaurants, biggest problem as I've said was at the outdoor cocktail area. Concierge fairly good.
Free shuttle bus to Dubai.
Also Wafi shuttle bus.
In summary I would recommend this hotel, and would definitely go back. It's not ideal if you want to be in Dubai every day (1hr+ some days to get there) but for the beach it's excellent. And don't be put off by the building work, the photos look bad but don't imagine it to be like a Spanish resort where you are woken up every morning by the noise - the rooms are silent.
5 star? Yes, but not on the same level as say the Grand Hyatt.
Very nice hotel, pity about the building site
Having just returned from this hotel following a 5 night break, both my wife & I have mixed feelings.
The hotel itself is fine, we had booked the hotel some months previously on the internet on a "room only" basis and had carried out considerable research in looking for a value for money option, the trip being viewed as a "mini break" as opposed to a "main holiday". I must say that by current "Dubai Standards" we probably did rather well.
Fortunately I had done a lot of research and at a very early stage I realised that a sea view room was essential (more later) and at that stage I amended our reservation accordingly.
On arrival at DXB we were pleasantly surprised to be met by a "Sheraton Greeter" who had our full details on his clip board & ushered us without any hassle straight into a hotel taxi cost £12.
On checkin the usual minor glitches....they had incomplete booking details even though I had not used any agent, they had on record that we were only staying 4 nights - I had paid for 5! and there was no reference to the non-smoking room specifically requested. I had also agreed a rate for the breakfast buffet verbally some months earlier in a call to the hotel seeking clarification as to their rates, typically this quoted rate was substantially less (32%) than the rate we were now quoted. But the moral is bring all documentation & record of conversations with you and amazingly everything was sorted in no time. We obtained the lower breakfast rate and the promise of relocation into a non smoking room (all located on 5th floor) the following morning.
As it turned out we were initially allocated a sea view room on the 1st floor and due to its quiet location and also it's aspect in looking out to sea we elected to keep this room for the whole duration of our stay. The room itself was clean comfortable & very spacious with an extremely large kingsize bed & all usual gizmo's, BUT to be honest I travel a lot & it was no better (or different) than say one in a top class Marriott anywhere in UK and quote "this was Dubai !".
My wife & I expect good quality food and like choice but not necessarily anything too fancy. We found that the nightly buffets in "The Palms" of varying themes at a cost of £20 per head were excellent value.
Now back to the view......... As everyone must be aware in visiting Dubai in 2005, the whole place is one giant building site, it is simply that some area's have a greater amount of ongoing construction projects at present than others.
A major construction project is currently being undertaken at the top of Jumeira Beach which literally engulfs not only the Sheraton, but the Meridian, Hilton & many others which I couldn't name because they were simply not visible from the road behind the high rise towers currently being built. What is changing is that as these projects are advancing they are becoming more intrusive. There is always some noise when outside, though we saw the main problem as without a sea breeze, a fine dust hung in the air which covered everything in the hotel gardens & pool area and which also appeared to be having a negative effect on the surrounding vegetation.
As the hotel has 3 different room aspects facing the sea, only one of these can now effectively shut off totally any sight of construction. As we were fortunate to have this aspect (higher odd no.'s on each floor) then we elected to retain this as opposed to chancing the 5th floor non smoker.
All in all it was a shame about the damage that the construction is unboutably doing to the environment around this beach area and anyone staying at the Sheraton will surely reflect upon how wonderful it must have been in years gone. My wife & I could not understand as to why anyone should wish to return to the same location until all the construction is complete. However we did have a good break.... but we won't be coming back !
Don't be put off by the building sites!
One of the less glamerous looking hotels from the outside, but actually an excellent hotel and you will instantly forget the initial impresion & glum exterior on entry to the foyer. We stayed here for 5 nights in March '05 and the weather was perfect not only for sunbathing at the pool or private beach, but also for exploring Dubai. We were looking for a value for money hotel that would provide a relaxing base for getting some winter sun and this hotel delivered. We were amazed by the building work going on in the hotel's general proximity. Sheraton is at the very end of Jumeirah beach and in the area with the greatest amount of development going on at the mouth of the new new marina district. The work goes on 24/7 & if you don't request a sea view room, you will be able to supervise the construction first hand from the comfort of your room (Just like we did!). However, the noise was minimal and did not effect us in any way. Once you are in the well maintained grounds of the hotel, you wont even notice the work going on. There are nice lawns, hundreds of sun beds, large lagoon pool with swim up bar & private beach with distant views of Burj Al Arab. The hotel is far from the city centre, so luckily the hotel has four excellent resteraunts. The Grill is one of the best we have dined at anywhere. Make sure you catch the 'Big Bus' for a tour of Dubai on an open top bus which stops outside the hotel throughout the day. Great hotel, don't worry about the construction.
We stayed at this resort for 6 nights and enjoyed it very much. The hotel staff were all very freindly and above all very helpful. The check in time is 3pm we arrived at midday and our room was not ready, reception advised us we would have to wait. So we decided to have some thing to eat. The receptionist came over to us no less than three times in the 45 minutes that it took get the room ready to give us updates. When we got to our room our luggage was already waiting for us. Our son who was 14 months when we made this trip was always made a priority for all our requirements by the hotel staff. The hotel offers a free shuttle bus service for shopping etc. Take the big bus tour which stops at this hotel along it's beach tour you can also take the city tour and is extremely good value as it is hop on hop off service and the ticket you purchase is valid for 24 hours from the time it is issued and valid for both tours of Dubai. Taxis are realatively cheap to take you to the city centre. Bare in mind currently there is construction work around this resort, don't be dis-heartened as we never heard any of the heavy machinery. Opt for the sea view room as facing the land all you will see is Dubai under construction.
Facilities are all excellent with private beach, swimming pool, gymanasium, choice of restaurants and beach activities.
Overall upon checking out we have decided that we will definately stay here again.
We booked a sea view tower room and was not disappointed,this enabled lounge access with free breakfast ,beverages through-
out the day and evening cocktails.It was nice to have these extra facilities and made your stay more personal.The gardens are quite extensive and even though the hotel was full you never felt crowded.There is alot of building work around this and the other hotels in this area but the noise was minimal but I would advise people to book seaview unless you want to overlook cranes etc.
We found the restaurants very good,the steaks in the Grill room were excellent and if you do not want the formality of a restaurant you can go to the Moods bar and still order from any of the menus in the hotel but eat in more casual surroundings.
The staff are friendly and we would definately revisit.
We stayed in this hotel in July for ten nights, the hotel is lovely although in an area where there is a lot of building work going on. If you can look past that then you should have an enjoyable stay.
We had a sea view room and to be honest you didn't see any of the work going on, the room was cleaned every day, linen and towels were changed every day it was spotless.
The hotel has four restaurants, a bar where the staff are lovely the assistant bar manager was very friendly and made us feel welcome. There was food to suit all tastes including a good vegetarian selection.
The hotel has a spa, gym, jewellery shop where the prices are good (however, don't take the first price always ask for there best price, that also includes the gold souke).
There is a courtesy bus that runs several times a day to the gold souke, Deira shopping mall and the Burjaman Centre; a taxi cost £7 - £8. The hotel grounds are very well kept, there are two pools, gardens, and the hotel have their own section of the beach, which is white sands and the sea is very warm and clean, you can also get beach towels every day free of charge.
Dubai is an amazing place and the people were friendly and helpful everywhere we went, we had a great time.
I work in Dubai every other month and this month my husband came out to join me and instead of staying at my apartment we decided to splash out and stay in a hotel instead. We decided on the Sheraton Jumeirah Beach Resort & Towers, sadly all the hotels at this end of Jumeirah Beach are slap bang in the middle of construction sites, but most of the Dubai is at the moment, however it didn't bother us at all.
We had a Towers Room on the executive floor and our room was beautiful, we had a balcony about 15 metres square, it was enormous right overlooking the fabulous beach, and lovely swimming pool with swim up bar and cafe bar. The pool was chilled and was really lovely and refreshing which is hard in the 44C heat. The food at the cafe bar was reasonably priced and tasty. We had a wonderful meal in the Grill Restaurant, the nicest steak ever and they had live musicians in there which played music, they were very good. We loved the Sheraton and would definately stay there again, and to be honest we hardly heard the construction at all, and you couldn't really see it on the beach either, and what you could see didn't affect the wonderful sand and clear blue (hot hot!!!) sea.
Will definately be going back in October for a repeat visit and would thoroughly recommend it.
Good Hotel, but terrible location and surroundings
We stayed at the Sheraton Jumeirah Beach for 3 days at the end of May 2004. Upon arrival we found the hotel was in the middle of a huge building site for the Dubai Marina which severely impacts the views and surroundings, although the hotel itself is unaffected.
We had requested a non-smoking room but were clearly shown to a room in which smokers had been recently and which looked straight out onto the building site next door. We complained and were visited by housekeeping who tried to tell us it was the the smell of the new shower curtain!! We complained again and were shown to a much nicer sea view room, although we had asked about upgrading to these upon arrival to be told there were none left.
The rooms themselves are clean and recently refurbished, but the pool area looks worn and dated in comparison to other 4* hotels locally. The gardens are nice, as is the beach although the view is spoilt by the massive power station next door.
The location is MILES from Dubai City Centre, so if you intend spending any time there, there are closer hotels, although the hotel does have a free bus that takes about an hour to get you into town. We took taxis as they were faster, cooler and pretty reasonable at 50Dh one way.
All in all, it's an average hotel from a holiday tourist perspective and I question it's 4* rating, particularly having paid only a little more to stay at the 5* Jumeriah Beach Hotel up the road which is in a totally different league and much closer to the city. Once the Dubai Marina works are complete however, the surroundings should improve, but the pool and bar still need a makeover.
TripAdvisor Reviews Sheraton Jumeirah Beach Resort Dubai
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