Sheraton Fuerteventura Beach, Golf & Spa Resort

Address: Urb Fuerteventura Golf Resort, Fuerteventura, Canary Islands, 35610, Spain and Canary Islands | 5 star resort
 
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Location

This 5 star resort, located on Urb Fuerteventura Golf Resort, Fuerteventura, is near Iglesia de Nuestra Senora de Antigua, Piscina Municipal de Antigua, and Cancha deportiva de Antigua.
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Amenities

Photos of Sheraton Fuerteventura Beach, Golf & Spa Resort

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      Historical Traveler Reviews Sheraton Fuerteventura Beach, Golf & Spa Resort

      My lovely Honeymoon at Sheraton!

      from

      We've just returned from our lovely and very special honeymoon in Sheraton Fuerteventura and I must say that it wasn't good ... It was PERFECT!!!!

      We made a reservation for an estandar room but they gave us a SUITE! It was perfect, with an amazing sea view and a very beautiful decoration. And also the hotel gave us free entrance to the Spa (it's excellent: the place and the staff!).

      We'll never forget the quality of the service and the very professional staff of the hotel.

      Thanks a lot for making our honeymoon so special and unforgettable!!

      Anne & John Merrell.

      Uno Sheraton a tre stelle

      from

      Siamo arrivati nella struttura in serata e non abbiamo avuto gossi problemi al check in, un po' lento e macchinoso ma abbiamo pensato che forse era per il portierato notturno, inoltre essendo arrivati con gruppo numeroso di persone dall' aeroporto abbiamo pensato che fosse normale aspettare un po'. Ma dal giorno dopo abbiamo capito subito che non si trattava di quei bei resort a cinque stelle ai quali la Starwood ci aveva in passato piacevolmente abituato; subito il primo inghippo: la cassaforte in camera non funzionava, l'aria condizionata era rotta e nella doccia (tra l'altro, bellissima) non c'era l'acqua calda. La cassaforte la hanno riparata in un pomeriggio, l'aria condizionata dopo tre giorni, mentre la doccia mai, nonostante le numerose proteste e addirittura una formale lettera al direttore.

      Va detto che la struttura e' molto bella; le camere sono spaziose e ben arredate ed i servizi comuni piu' che sufficienti.

      Per il resto si tratta di un resort che vale non piu' di tre stelle a volere essere generosi perche' il servizio e' pessimo ed e' tutto organizzato in maniera veramente inefficiente. Solo a titolo di esempio basti pensare che: le camere vengono pulite in ritardo e superficialmente; spesso dimenticano persino di sostituire gli asciugamani o di aggiungere il sapone; la "beach" del resort, alquanto accettabile, e' a pagamento; i lettini in piscina non sono sufficienti per tutti ed e' preferibile portarsi i teli da mare da casa, giacche' c'e' anche da aspettare qualche ora prima che ve li consegnino; il golf del resort e' lontano ed il piccolissimo sconto che applicano sul green fee lo spenderete di taxi; non esiste nessun servizio shuttle per il centro di caleta de fuste ne' per gli altri centri vicini; la spa e' completamente a pagamento, e, senza pagare, non e' possibile neppure visitarla (i prezzi, inoltre, sono anche piuttosto cari); il cibo e' scadente. C'e' pochissima scelta e si ripetono sempre le stesse cose. Non sperate di trovare un cameriere che vi serva o che vi accolga visto che c'e' da aspettare molto tempo prima di poter avere un tavolo pronto, c'e' da fare la fila per servirsi, da attendere moltissimo per i drinks, e la fila alla reception e' sempre chilometrica.

      Insomma: esperienza pessima. Nulla a che fare con gli altri hotels della stessa catena che abbiamo visitato in precedenza e, comunque, per niente hotel a cinque stelle!

      Wonderful place for families

      from

      We recently returned home (12th July) from a most enjoyable holiday at the Sheraton Fuerteventura Beach Hotel. We were truly impressed by the beautiful surroundings, the excellent service and the wonderful food in this most luxurious hotel.

      I am delighted to say that we enjoyed ourselves so much that we are returning to spend another week at the hotel and will be arriving on September

      Molto molto delusa

      from

      Un hotel nuovo con bellissime camere e una struttura indubbiamente da 5 stelle. Quello in cui pecca seriamente è la pulizia (sia delle camere che degli spazi comuni) e il servizio da 3 stelle o anche meno.

      Vi racconto nel dettaglio la ns esperienza.

      Siamo arrivati prima delle 15, ora del check in e abbiamo dovuto aspettare le 17 per entrare in camera. Nessuno si è preso la responsabilità o si è scomodato per dirci ufficialmente quello che stava succedendo. La risposta è stata che ad agosto bisogna "pazientare". Allo sheraton mi aspetto di non pazientare ed di essere servito e riverito (altrimenti vado in un tre stelle, no? E pago meno della metà).

      Inconvenienti da pensione da maria 1* alla stazione termini di roma: hanno assegnato le stesse camere a più di una coppia quindi io e mio marito abbiamo dovuto assistere ad un ingresso sorpresa di altri due coniugi con lo stesso numero di stanza assegnato alla reception.

      Una volta in stanza rileviamo che la cassetta di sicurezza non funziona. Chiamiamo la reception e per 2 ore non viene nessuno. Intanto andiamo a vedere la struttura e notiamo delle cose inammisibili. Nei corridoi di "servizio" ci sono i resti della cena di qualche camera (le cameriere hanno opportunamente pensato di "appoggiarli lì per 2 gg), una specie di fiumiciattolo nell'hotel era stracolmo di mucillagine e muschi, acqua torbida e anche mal'odorosa. In più all'interno della struttura c'erano dei covi di moschitos (sugli angoli, sopra le porte vicino al giardino). La spiaggia? Era in cosharing con altro hotel per cui per avere ombrellone e sdraio bisognava pagare... Inoltre per problemi generali della zona segnalo cattivo odore costante di fogna (anche in camera), una pulizia giornaliera pressochè superficiale, assistenza alla reception assolutamente non professionale.

      Abbiamo condiviso questo malcontento con una serie di persone che viaggiavano con dei tour operator italiani. Alla reception c'era sempre qualcuno che si lamentava. In qualsiasi momento mi sia avvicinata per chiedere info, taxi, etc... sentivo qualcuno che sottolineava tutti i suoi problemi costantemente irrisolti. Un'altra coppia in particolare, era nella suite, la doccia aveva ustionato il marito della signora, stavano pagando il wi-fi internet senza che fosse possibile navigare (e avevano fatto presente la cosa da 2 gg senza soluzioni), etc. Ho anche sentito qualcuno che si lamentava del cibo (io per fortuna avevo prenotato solo la camera e mangiavo fuori). Insomma... un'esperienza da non ripetere. Per quanto riguarda la posizione dell'hotel è vicino l'aeroporto, le spiaggie lì non sono eccezionali e il villaggio caleta de fuste è molto "artificiale". Anche questa è una motivazione in più per non scegliere lo Sheraton. Tra le zone più belle che ho visto c'è EL cotillo che consiglio a tutti (anche se non conosco le strutture lì) e la spiaggia delle dune (vicino collarejo, altro centro molto turistico anche se molto piccolo).

      Riassumendo: un servizio al di sotto degli standard dello sheraton, al di sotto degli standard di un hotel 3 stelle. Disorganizzazione e lentezza nel risolvere gli inconvenienti. Sconsiglio vivamente.

      Great Hotel, terrible service

      from

      Having just returned (9th August 2006) from a one week stay at this new hotel (opened may 06) it is necessary for prospective guests to made aware of 'major' service problems. I should firstly say that the fabric of the hotel, rooms and pool areas are excellent & definately 5 star...but that, unfortunately, is where the 5 star ends. This was my week's experience....a wait of 40 mins to check in with only one receptionist....being woken at 8.30 on two mornings by cleaners in corridors and adjoining rooms shouting and banging with total disregard for guests sleeping...no hotel info/literature within the room and having to request 4 times for a simple room service menu before a photocopy eventually arrived...having to ask 5 times for the room safe to be fixed, eventually giving up and doing without....having to search for a clean/laid table for breakfast most mornings after 9.30...there being no poolside waiter service coupled with the pool bar not opening until noon....having sat at a table for lunch and dinner on several occassions then waiting upto 15mins for a menu, upto further 20mins to order and further 45mins for food to arrive...having to send back poor food with no 'i'm sorry sir what else can we get you' , nothing, just a bill...i witnessed several other irate guests complaining and walking out of restaurants...rarely was i greeted with a smile by staff members, they appear miserable, unwelcoming and demotivated.

      It is clear that there are insufficient staff and those that are there appear untrained and unsupervised. On complaining to the management, they acknowledge there are 'major problems' (their words) but excuse the fact that it is a new hotel and that the current 'offer' prices reflect this substandard service...i wish that had been made clear to me before hand as like many other guests looking for a 5 star hotel..5 star service is also expected. This service i would rate at 2 star and i have returned home more stressed than when i left.

      Other factors to bear in mind are:- there is a building site next door although this has little impact once inside the hotel or around the pool areas; the hotel is directly under the flight path and only about 4 miles from the end of the runway of Feurteventura Airport; the hotel states it is a golf resort however the club is situated at a neighbouring hotel and requires a taxi there and back; the spa is very nice but you are required to pay 15euro to enter and you cannot leave and re-enter, you must pay again; the other side of the building site there is a shopping complex with a supermarket and some fast food outlets as well as clothes and gift shops.

      It is a shame that this was our experience of what should be a first class resort...maybe in the future it will be rectified and i look forward to reading future reviews to see if this is the case.

      Luxus für die Familie!!!

      from

      Wir kommen gerade von einem einwöchigen Urlaub im Sheraton zurück. Nachdem wir uns endlosen Broschüren und Bewertungen angeschaut hatten, stolperten wir über dieses Hotel und waren total erfreut! Mein Mann und unsere 2 jährige Tochter hatten eine tolle zeit. Die Bilder auf dieser Seite entsprechen der Realität. Schauen Sie sich auch die Bilder der eigenen Webseite an, die sind auch sehr gut. Wir hatten ein riesiges Zimmer, dass tadellos sauber war. Es ist super, wenn Sie Kinder haben. Es gibt hier für jeden etwas. Hier waren Familien und Pärchen. Die Anlagen sind superb, das Spa ist das beste, was ich bisher gesehen habe. Das Essen ist auch sehr gut. Es gibt ein asiatisches Restaurant, dass besser sein könnte, dass Buffett war aber gut und hatte für jeden etwas. Der Strand liegt auch in der Nähe, was klasse ist. Alles in allem ist dies Luxus ohne jeden Kompromiss! Achten Sie auf eine Kellnerin namens Dora, sie ist eine Perle! Wir hatten Halbpension gebucht und es gibt einen großen Supermarkt in der Nähe, in dem Sie auch Wasser etc. kaufen können. Im 2 Stock kann man tolle Pizza und Eis essen! Es gibt alle Geschmacksrichtungen, sogar Ferrero Rocher! Es war einfach spitze und meine Tochter fands einfach klasse!!!!!!!!! Können es kaum erwarten, wieder hinzufahren!

      Nur ein Hinweis...

      from

      Ich habe hier nicht gewohnt, auch wenn es sehr nett aussieht! Seien Sie aber gewarnt, da zur linken des Hotel neu gebaut wird und Sie von dort durch Lärm belästigt werden könnten. Wenn Sie vor dem Hotel stehen und mit dem Rücken zum Strand, werden Sie auf eine Baustelle gucken - deshalb wäre es gut, wenn Sie vorher darauf bestehen, nicht zu dieser Seite hinaus wohnen. Es kann natürlich auch sein, dass das Hotel diese Zimmer sowieso nicht belegt, wollte es aber trotzdem mal sagen!!

      Family Luxury!!!

      from

      We have just returned from a week away at the Sheraton. After trawling through endless brochures and reading numerous reviews we sort of stumbled upon the Sheraton and all I can say is I am so pleased we did!

      My husband and I along with our 2 year old had a fab time. The picture posted on this site is not a true reflection of the hotel, it has slyly been taken from the side which does not interfere at all with the hotel one little bit. Look at their own webiste because the photos on there are spot on. We had a massive room which was spotlessly clean. It is brilliant if you have kids or not. There is something for everyone. There were families and couple at the hotel. Facilities superb, spa best I have been to. Food also good. They have a Asian restaurant which could be better but buffet has something for all. The beach is also so close by which is great! All in all if you are looking for luxury without having to compromise this is the place. Look out for Dora the waitress who was absolutely great! We stayed on HB basis there is a huge supermarket where you can buy water etc but also on second floor an amazing place that does pizza and ice cream! All flavours including ferrero rocher! It was lush. My 2 year old loved it!!!!!!!!! Can't wait to go back!

      Just a warning....

      from

      i have'nt stayed here although it looks very nice! but be warned a new hotel is being built right next door to it so if you are on the left hand side of the hotel (facing the hotel from the pedestrian promenade with your back to the beach) you will be looking out on a building site - if you have booked to go here it might be worth a phone call/email to check you are not put on that side of the hotel. Its entirely possible that the hotel is not allocating those rooms anyway but i thought people on here would like to be aware of this building site!!

      First time in Fuerteventura

      from

      Have just returned from the newly opened Sheraton Hotel in Fuerteventura. This is our first visit to the island and we spent our time in luxurious surroundings. Whilst not everything has been fully completed/opened at the hotel, the staff are only too willing to help make your stay more enjoyable.

      The deluxe rooms are very spacious with beatifully fitted bathrooms, fluffy towels and robes and bright soft furnishings in the room. The beds are most certainly sweet sleepers! Although at the time of our stay, tea and coffee was not available in the room, a call to reception provided the welcome refreshements within minutes at no charge.

      The pool area, whilst still in need of maturing, is vast with plenty of swimming pools, and sunbeds. The kiddies area is superb. Some parts are still under construction, e.g. mini golf and playing courts, but if this is your thing, check it out before you travel.

      The food was brilliant. The choice excellent for breakfast and in the evening, the special grill bar was used due to the low number of guests at the time of our stay. The waiters were wonderful, very friendly and more than willing to help with your choice of main course. We have never stayed at a hotel where so many of the staff are constantly smiling:).

      Although we didn't stay long enough to make use of the Spa, the facilities are superb, you'll definitely enjoy!

      We have every intention of returning to the hotel in the near future.

      Absolutely fabulous*****

      TripAdvisor Reviews Sheraton Fuerteventura Beach, Golf & Spa Resort

      4.50 of 5 stars Outstanding
       

      Travel Blogs from Fuerteventura

      A room of one's own

      A travel blog entry by jsquaredink on Feb 28, 2015

      5 photos

      The Sheraton offered me a chance to use my SPG points. A lovely suite, a spa and a gorgeous beach to walk along. Room service dinner. Whirlpool. Hot steam and sauna in spa. Great local back massage. Delicious Pizza Canaria and local beer. What more could I ask for as a ...

      Vision

      A travel blog entry by jsquaredink on Feb 27, 2015

      10 photos

      ... top off a long and varied day we went into the village for a traditional dinner where we ate the BEST fish and ate every single bit of it! But that wasn't all ... Rum & Honey in the front bat while Arminda & Patricia sang karaoke and I danced in the street. The villagers will be talking about us for ...

      Finding one's path

      A travel blog entry by jsquaredink on Feb 26, 2015

      2 photos

      ... forward then you're not going anywhere. I have definitely faced many of my fears and 9/10 I am thankful I did it. Patricia and I hiked up the mountain looking for the top. It felt like an optical illusion as the top always seemed almost there! We did not have a path to follow. But we made our own way and what a view! Together we agreed to descend another route. Patricia ...

      Yoga Every Day

      A travel blog entry by jsquaredink on Feb 25, 2015

      4 photos

      Every morning. Yoga. Salute to the sun is easy when you are outside and the sun is warm! Breathing deeply each day. Stretching further than usual each day. Being aware of your body each day. Why don't i do this each and every day in toronto! Post-India ... I did. Post-India 2 years and I am not as regular. This week every morning and every day I feel energized. Dear Janet Joy, Do yoga every morning, Signed, ...

      Mindfulness

      A travel blog entry by jsquaredink on Feb 24, 2015

      4 photos

      At the ocean on the south side of the island for Day 2 of The Voyage ... The best Professional/Personal Development Workshop I have ever participated in... Why? Because I have time to absorb the concepts while being surrounded by different sites and sounds. The white sand is blown here each year from the Sahara Desert. That is incredible!! A two week ...