Sheraton Buganvilias Resort & Convention Center
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TravelPod Member ReviewsSheraton Buganvilias Resort & Convention Center Puerto Vallarta
The hotel rooms are very nice and every room has a great ocean view. The pool area is also beautiful but it should be as it has to make up for the no beach. The beach is very rocky.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Buganvilias Resort & Convention Center Puerto Vallarta
Re-Opened Sheraton is Average....
Average. Not horrible, not fantastic. The hotel has been reopened since January, 2004 and things were still in process. There is only 1 restaurant and a pool-side snack place. Both average in food quality and high in price. The rooms were very basic. A description of the new room decor: everything was white. Walls, floors, ceilings, furniture.
No pictures on the walls, etc. VERY basic. There were not even clocks in the rooms on the nightstand. There are televisions but they do not offer pay per order movies. Our daily room cleaning also occurred late in the afternoon but the room was quite clean. The new pools are very nice and the grounds were also new, but well done. The beach is poor.
The service was average. My overall impression is that the hotel is reopened, but everything including the staff is not quite up to "business as usual" just yet. They were farily busy so it looks like they are gearing up - they just need to pull it all together. As usual PV was wonderful. I am always delighted by the quality restauraunts.
The timeshare problems are annoying throughout Puerto Vallarta. You are quite literally bombarded. Be on the lookout even for American Expats who serve as host or hostess at nice restaurants - they are also timeshare people looking for you. Next time we will most likely go to Camino Real. We chose the Sheraton over it for close promimity to town, but I wouldn't do that again. Spring the $5 for a cab into town. I'ts ok. It would be a nice place to take your kids if you wanted alot of pool time. Otherwise, expect a basic resort and that's what you get.
Nice rooms, horrible service
The hotel disappoints me a lot, compared to the Krystal where I was a few weeks ago at the same price, it is very bad. When I reached it was difficult to find someone to carry the baggage and to accompany me to the room(the hotel is very big, one can get lost). There are different receptions for the different houses, and after having paid at the main reception, the reception of my house did not want to give me the keys as they did not find the registration(typically mexican). At the breakfast the waiter gave my table to another person while I was at the buffet. At the swimming-pool one has to fill in a paper to get a towel and to give back the towel personally, if not there is an extra charge of twenty dollars. The beach of the hotel is horrible, there are lots of big stones. When I got back from the beach to the hotel they made an investigation whether I really was a hotel guest, it seems that the employees' work there consists in bothering the guests instead of serving them. (Also typically mexican, but in other hotels in Vallarta people already have learned not to do so) At 3 pm my room has still not be made up, so that one can say that the service in the Sheraton is worse than in the simple 200 Pesos hotels downtown. Go to Vallarta, but not to the Sheraton!
Great Location but Still Renovating
The best thing about this hotel is the location. It is within walking distance of the malecon in downtown Puerto Vallarta. However, we stayed there Feb 5 - 8, 2004 and the place had recently re-opened from the reports we got. This caused a few inconveniences which you don't expect at this price. For instance there was no room service menu (Had to ask what was available), contruction noise during the day while poolside.
What's to like: - Beautiful lobby, grounds recently redone - Comfortable rooms - Location - Two large pools each with ample place for kids and swimup bar in each pool
What's not to like: - Very poor beach (full of rocks and very small) - Construction Noise - They have people hawking timeshares within booths along the walkways inside the hotel. What's worse is that they dress similar to hotel staff.
Overall, give the place time and get a good rate and you will not be disappointed. Especially if you are the type of person that enjoys exploring the place you visit. Downtown PV is a cool place to explore.
We were at the Sheraton during the hurricane and what we were told was it was going to be a little rainy today. The service was terrible after that. the way they let us know that the hotel was closing was they locked all the doors and you had to go to the lobby and then they sent a young boy up with you to open the door and then he was gone. No help of course the elevator was still down so we were left to fend for ourselves. No help to find a different place to stay(we still had another week is puerto vallarta.) I do believe they were all in shock also. But when your livelyhood depends on tourism you do need to go that extra distance to help your customers. I will never go back to the resort. They have changed your reopening date at least 6 times now it is said to reopen December 2003. I'm not sure if I would trust that.
Disappointed with Hotel/Time Share communications
Nearly 3 years ago we stayed at Sheraton Bouganvilias. It was o.k.
During the course of our stay we were invited to take a tour and hear a presentation about their "Vacation Club" While we did not buy into the vacation club at that time, we did pay a fee to obtain a future 3 night stay in 2002. Due to a hurricane , this did not occur (The hotel did not contact us about the situation) Finally , in February of 2003, the hotel set up a stay for us for Dec. 3-6, 2003. We have emailed them around 15 times to get this reconfirmed and all they tell us is that we will get our reconfirmation by regular mail. I suspect that the reconstruction has been delayed. I would warn people to be careful about believing anything that they might be told by Sheraton Bouganvilias staff.
Great Place To Stay
My wife and I stayed at the Sheraton in November and had a great time.
We were able to walk on the beach every morning and go all the way down to the Marina (@6 miles round trip). You are also about a 15 minute walk to downtown and it is well worth the walk to see all of the sites.
We took a cab to Mismaloya to view the old Night of the Iguana set, and ate at one of the best restaurants in the area in my opinion, The Sets of the Night of the Iguana Restaurant. Make a trip to eat there if you can, and rent the movie before you go if you wish. It was very romantic. We would go to dinner early, around 6 ish, and almost have the run of the restaurant.
Best in PVR
We've been going to PVR for 12 years an enjoy the Buganvilias Resort beyond any other place. It's close enough to town to walk, the staff is excellent and the location on the beach unsurpassed. We purchased a time share 6 years ago and have found it a very good expereince and definately worth the cost. Grounds, pools, etc... Excellent!!!
The rooms were a decent size and clean. Watch out if it rains because our room flooded (and we heard that some others did too). And since the hallways are open to the air they flooded too (I actually slipped and fell). The pool area is nice enough, about average I'd say. There seemed to be more people lounging at the pool than at the beach. The stretch of beach is not the clearest, bluest water, but I saw why from up in the airplane (there is a river that empties into the ocean nearby and I guess what I was seeing was water full of silt). We only ate lunch at the resort once and it was decent. It's easy to just go into town to eat or have food delievered, if you want.
Nice if you need expensive rooms.
We stayed 2 different times at the Sheraton, but found less expensive rooms in downtown. The Sheraton was really nice, clean and large rooms, but who goes to Vallarta to stay inside anyway. Over all this was a good experience but not great. Tom
I went to the Buganvillas last year in April and enjoyed most of it. I actually stayed at the part that was time share oriented aka rci. I loved our room spacious with kitchenette. Was real surprised at how nice it was. The pool was very nice with waterfalls and swim up bar along with volleyball in the afternoon. The beach there was OK but not really people friendly as it gets deep rather quickly. You cant really do body surfing as I found out because you'll slam against the beach were it gets shallow. Food there wasnt great and the service outside of the swim up bars was lacking. Im not easy to please but we basically quit eating there because of it. Had the best mangoe salsa or pico de gallo ive ever had along with the CoCo Loco which put me in a great mood if you know what I mean.
One thing to note is that they give discounts of difference varience if you take a time share tour. We did it for the discounts and it wasnt that bad except for the management got after our guide for "wasting her time on us knowing full well we werent going to buy. What a jerk but the guide was very nice. Another thing to note is that this was also one of the things we hated the most about Puerto Vallarta as a whole. It use to be that people would get tuired of the vendors trying to get you to buy there wares but the most annoying thing now are the guys trying to get you to buy timeshares. I mean they are everywhere you go. Airport, streets, restaurants, shops, etc .. It was awful. We went down to the downtown area and literally got tired of these guys and girls hassling all the way down and back. Whats bad is it really takes away the beautiful experience you could have if they werent around.
Anyway the Buganvillas were very nice. I would go back and stay there for sure.
TripAdvisor Reviews Sheraton Buganvilias Resort & Convention Center Puerto Vallarta
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