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TravelPod Member ReviewsRosewood Mayakoba Playa del Carmen
There is literally not one bad thing to say about this magical place
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Rosewood Mayakoba Playa del Carmen
We are here now at what is a wonderful setting and amazingly luxurious architecture - BUT.........in terms of service it is expensive medicrity. We have been here three days and they have not managed to refresh the minibar - they cannot decide whether it is Suite Services, Room Service, the Butler Service(have not figgered out what they do yet!) 0r who ever. 3 days of enquiries including the front desk and general managers office equals - you guessed it, status quo!
Anyway, while on the subject of drinks (as in mini bars) - I have to say that even at the best restaurant on the premises the wine list is the worst I have seen at a premium hotel (as well as the most expensive with Kendal Jackson at $80 per bottle, it is $13 in my local wine store). I collect wine as a hobby and have no prblem paying a lot for a bottle of wine, but it is about VALUE....this hotel not only has a pathetic wine list - but it is expensive medicrity.
I hope it improve significantly as the setting is spectacular, but at the prices charged they have to walk the talk and deliver the service. The Mandarin Oriental (also new just next door) seems like a better bet right now by far.
GREAT place to get engaged
We went to the Mayakoba for a couple of reasons, not the least of which was that they were offering rooms at half price in January/February because the spa wasn't finished yet. But the other reason was that we were looking for somewhere special to get engaged (we'd already talked about it - I'm freaked out by surprises), and it turned out to be the perfect spot.
We had one of the less expensive duplex rooms, but it was still incredibly private and HUGE. The sleeping/lounging/sitting area was great, as was of course the plunge pool facing the lagoon, but what really sealed the deal for me was the bathroom. It's just enormous - huge tile tub (no jacuzzi, but very large) surrounded by glass windows facing into walled private courtyard, then indoor shower with glass door opening to the outdoor shower and courtyard. Then there's a stairway up to your private roof deck where there's a semi-shaded, circular loungey-bed. This was where we spent most of our first day - spralwed out on our roofdeck bed, in seclusion but under the open sky. Perfect.
Some caveats - not surprisingly, the whole lagoon theme attracts mosquitoes. We got ate up our first night out by the plunge pool - best to be careful out here at sunset time, or wear repellent. They sell mosquito coils in the minibar, but you might want to bring your own. The hotel is definitely aware of the mosquito problem, and every night at around 5pm you'll see a guy walking around in a gas mask and carrying what looks like a leaf blower, spraying big clouds of toxic blue gas all over the property. It's kind of a scary sight, actually, and when you occasionally get a whiff of whatever he's spraying, it can make you wonder if we haven't gone just a little too far in the pursuit of luxury.
Another thing to know is that transportation within the resort is done mostly by golf cart and occasionally by canal boat. The resort is not that big actually, and we walked to the beach twice (about a ten minute walk) along a paved, golf-cart path, but a lot of people seemed to prefer to get around by cart. I suppose the sprawling site plan is the tradeoff for large, private bungalows and the canal thing, although i would have preferred a layout and design that catered more to pedestrians and put us closer to the beach.
Service - amazing. Very attentive. Food - pretty good. Beachside restaurant is great, and we twice had room service which was timely and really tasty, especially breakfast (they brought a toaster and toasted the bread in our room!). In general, the design of the public areas is pretty stunning, and they offer a lot of distractions/entertainment for if/when you get sick of the beach. As I mentioned, we didn't see the spa because it wasn't open yet, but I'm sure it'll keep the high design and service standards of the rest of the place.
The hotel's beach area is another winner, with a wide beach that's not at all crowded, and a zero-edge pool with a great view of the ocean and plenty of chairs and cabanas. The beach is public so people walk by, but it feels remote and fairly private, and the chairs are of course only for hotel guest use. Plus there are staff and lifeguards around, so we felt safe leaving our sunglasses/bags by our chairs when we went in for a swim. Know that the beach floor gets rocky once you start wading in - I used water shoes and was really glad I had them.
Overall we had a really wonderful time - they bent over backwards for our engagement night, with flowers and rose petals all over the room, champagne, hot bathtub with scented oils, and of course, the heart-shaped kissing towel swans on the bed - how this became a given in these situations, I don't know, but it was very charming. This was a great romantic getaway, and I think it would also be great for families with kids because of the seclusion and excellent beachside facilities (including playroom with babysitting). AND if you can get it half off, you have to go! At full price, I think I would still recommend Mayakoba, although I wouldn't call it a bargain.
Great hotel, will be perfect very soon
Stayed for five nights at oceanfront room. Yes, there were some shortcomings as expected. I have stayed in new hotels previously and so was expecting a few issues. But overall an excellent property. We took our four year old son with us and he had a blast. Both pools are awsome. Also the private plunge pools are great. We asked our butler to heat up the water in our pool and so we took full advantage. The staff are extremly helpful and are truely doing their best to accomondate everyone. Stay away from the main restaurant as the beachside one is much better quality. Their oceanfront rooms are perfectly positioned so that you are truely just steps from the water.
We loved our stay at this new hotel. The property is only about a month old so it has some rough spots. The spa was not completed, we understand it will be finished Feb 15. There were some suites under construction but it did not bother us at all, no clutter or noise. I agree with some of the others that the food is overpriced but all these fine hotels in Mexico and everywhere else are the same way. We enjoyed the beach restaurant more than the main dining room for dinner. If you want breakfast it is only served in the main dining room. The deluxe over the water suite was fantastic, we were in a 400 series room that looked out into the mangroves, we had the egrids and other sea birds flying by and we enjoyed our outdoor plunge pool. The room has a bedroom that closes off and the living room was large with sliding glass panels you could open. The bathroom is huge with a private putdoor shower that I used instead of the indoor one. The entire back wall is glass looking into a great private courtyard.
The beach is small but the beach pool is beautiful. We were torn between the beachfront suites and the lagoon suites. We now feel we can stay on the beach almost anywhere and thought the lagoon location was the one we would go back to. Our friends had a standard lagoon suite that was wonderful, I would not spend alot more money on the the other types of rooms unless you want the bedroom privacy, theirs had a private upper sun deck that ours did not have. It is very large as well.
We enjoyed dinner at John Gray in Playa del Carmen, we were not crazy about Yaxche.
We loved snorkelling in Akumal and Dos Ajos(sp)cenote. I recommend this hotel and will be returning.
Beautiful, relaxing, good service and food, expensive
We were looking for a place with a beautiful room, exceptional food and great service. Rosewood came close and expect it will meet all three with time. The resort was 1/2 built when we arrived with only 40 people staying on site. As a result, we felt like we were staying in a 5+star ghost town. We never saw more than 15 people together by the pool at any given time. The positive of this is that you had your choice of their luxurious lounge chairs. Construction did not bother us at all. Also the Spa wasn't finished and I'm pretty sure that it will be amazing once it is completed...has its own ceynote in it!
Resort is brand new. Suites are fantastic. Decor is beautiful and calming. Can't say enough about the room. We stayed in the deluxe lagoon suite. It was absolutely gorgeous and spacious with exceptional bathrooms, tubs, private outdoor shower, extremely comfortable bed, great decks and two plasma TVs. Lovely property, fabulous pools (instead of hot tubs, they have a cold tub which is a welcome relief on hot days), white sandy, long stretch of beach with snorkelling right out front. Kayaks also available.
If you are looking for complete relaxation, this is a great place. No noise, no organized activities, no nightly entertainment. Fairmont Resort and beautiful golf course are right next door and readily accessible if you wish to venture out for variety. Because the property is surrounded by lagoons, mosquitoes are a problem at night....so don't forget the bug spray.
Good Service/Delicious Food with great potential.
Expect with time service will be exceptional, but all new staff, new systems and processes take time to learn and establish. Our personal butler changed 3 times over the course of a week and service was inconsistent. But apparently they were being trained that week by a professional English butler. When we did complain, they bent over backwards to correct any situation. Pool staff were excellent, always nearby but not pests. When you arrived they set you up in your lounge chairs, covering them with a fresh towel that doesn't come off and putting rolled towels under your head. Then they came around with free mini non-alcoholic exotic frosty drinks, chilled face cloths and also chilled cucumbers for your eyes......felt incredibly pampered by the pool staff.
Food was very good, but not exceptional. A menu change during the week would ensure you would never have to leave. We enjoyed the poolside restaurant BBQ with traditional Mexican side dishes more than the main dining room. I would have liked some lighter fare like more salads, vegetables and chilled soups on the dinner menu. Lunch menu had some good choices at the pool as well. Do not order room service food as it was not up to the standard of the restaurants...not even close....bland and expensive for what they gave you.
A word of warning...expect to pay 5+ star prices for all drinks and food. A rum and coke, after taxes and surcharges, costs about $15US, breakfast for two $70US, dinner for two with wine and no appetizers/dessert is a minimum $200 US. Mini bar prices are exceptionally high. You are provided one free bottle of water and the rest you have to pay for - a whopping $10 a bottle! That seems wrong to me, given Mexico's reputation for water. We asked out butler for extra water bottles which she brought for free - but only one extra bottle per day. In their hotel guide, they say the water is filtered, suggesting its safe to drink. If you wish to snack and drink in your room, suggest you go to town early in your stay and stock up and save yourself a bundle. Spa services were available in your room with prices ranging from $145-$195 US plus tax and surcharges. But I think this is the kind of place that if you are worried about money, perhaps you shouldn't be there.
Our only complaint was that the resort was a little too quiet and too expensive (our room was half price) for our taste. Maybe once it is full it will feel different. Having said that it is the most beautiful resort we've ever been to. Gorgeous design, calming decor, lovely people. If you're looking for solitude, pampering, privacy and a good rest, and are not cost concious, you'll love it.
Thought it was heaven on earth!
Although I do not ever write on these blogs, I feel compelled to write since I also just returned from a stay at Rosewood during its soft opening. Went with group of adults ranging in age from early 20's to late 50's. Everyone in group had the same impression- everybody on the staff went out of their way to meet our needs and make us feel pampered. The suites that we had-3 different ones in 2 price ranges-were luxurious and comfortable. The plunge pools were a delight, the bathrooms large and constructed with great taste and comfort, and the outdoor showers were a treat. We did not suffer undue insect bites, but realistically we were in the tropics and near a lot of trees and water so bugs are part of that environment. My group took full advantage of the availabilty of boats to take us to our rooms , beach or main pool if we did feel like walking or use the very available golf carts. While I agree that the restaurants were a bit pricey, we all felt the quality was high (and I also am quite experienced with top-rated NYC restaurants), and we tried all 3 restaurants on the premises, including the raw bar for a tapas-like dinner. A far as I am concerned, if the negative reviews dissuade you from going to Rosewood, I will be happy in one way- perhaps the hotel will run specials more often so I can return more frequently!
Just got back.
Brand new and beautiful. We loved the architectural style of the resort, very cool. The pictures don't do it justice. We stayed in # 410. They discounted it 50% because it was a new resort. It is the cheapest room and I really liked the quiet location. The rooms are large and the bathroom was amazing. They have a sun deck and plunge pool. There is also a dock that goes out to the lagoon.
The beach and pool area are very beautiful and they always took care of us. Riding in the golf cart or boat was kind of fun. Sometimes you had to wait, though.
We ate at both restaurants. The one by the beach was yummy Mexican food. The other restaurant was a disappointment. The food was bizarre and overly priced, except for breakfast.
We took a trip next door to Fairmont. It is a huge resort. I liked our place a lot better. We ate at their restaurant, Las Brisas. It was pretty good. If you need to book a tour to go somewhere, you could do it over there.
Rosewood is "A Pleasure"
Rosewood has yet another gem in an excellent area, Mayakoba. My wife and I decided to go to Riviera Maya region because of Chichen Itza, one of the new Seven Wonders of the World. We booked our flight but had a really hard time deciding on a place to stay. We went from Cancun all the way to Playa del Carmen and to be honest, there are too many to choose from. We decided on Rosewood and I'm telling you, it's the best place down there.
I'm not sure if the photos even do justice to this place, the suites are gorgeous. We wanted the over the water suite but that was already booked so we just went with the regular deluxe suite. I was glad I was able to save the money because the regular deluxe suite is extremely fine and large enough for a family of 4 (if needed). Based on the map of the place it's tough to tell where the best spot is. We received a room near the main pool, reception, towards the front and far from the ocean. My 1st thought was this stinks but trust me it's the place you want to be. I found myself walking that way everyday and the place is large so it was very convenient. We met people down there who had a place near the ocean in a higher end room and downgraded to a room like our and closer to the entrance. The design is great and the bathroom is very large but you can't beat the outside shower. Nice privacy with your own plunge pool (didn't use it) but I don't see anyone using the sundeck up top.
The grounds are nice but I was there in the 3rd week of opening so in one more year when the plants grow and the flowers bloom, this place is going to be a text book resort. You can get around by golf cart or boat, yes boat. They'll pick you up and bring you anywhere you want to go. I have a feeling since you're on the lagoons that bugs are going to be an issue. In the summer months I can see this being a major problem. We went over to the Fairmont to just walk around and we left in 45 minutes when we realized we were getting bit every 5 minutes. Do not book the Fairmont!!! It's not even close to the Rosewood.
Here are some things you need to know:
Amazing service, it was really "a pleasure" to be served by such a well trained high end staff. They stopped by at pool side 4 to 5 times with amenities (smoothies, cold towels, mist spray, cucumber for your eyes and more smoothies). At the restaurants they are glad to be there for you which is a great feeling. From the front desk to the top managers they all are very nice and care about service. I felt like they knew every move I was making.
They have two pools, the main pool and the beach pool. The beach pool is more active and has an energetic vibe but the main pool is to die for. It a great set up with two infinity pools running into each other. The water was warm and comfortable. While I was there we stayed at the beach pool only once, the water in the pool was Jacuzzi hot and the Jacuzzi was pool cold. No big deal because we like the main pool anyway.
Nice but not great, very small. I thought this a number of times; this pool will be getting pounded in the hurricane season. I found out the last hurricane made the whole pool fill up with sand. The water can be crystal clear and snorkeling might be fun. If was a little foggy when I went but there a storm a week prior.
They have three restaurants, Casa Del Lago, Punta Bonita and Agave Azul. We never ate at Agave Azul so no comment but menu looks pretty neat for an afternoon tasting. We had lunch 3 times at Punta Bonita and dinner there once, this was a good place. Get the ceviche and fish tacos for lunch. Casa Del Lago was a disappointment for us. It was just not our taste. I thought for a celebrity Chef? This was the best he can do? The menu is smaller than some specials read out to me. My wife ordered the Bellini, no peach schnapps, ordered the cabernet sauvignon, ran out and than ordered the beef tenderloin, out of that as well. I should have gotten up and went to Punta Bonita but instead I sat there and ate one of the worst meals I ever had. Again it's just not my taste in food some people will die for it.
Things to do:
You need to venture out if you come to this region, I can't imagine just sitting in the resort all day and night, here are some things I suggest to do.
We went to Chichen Itza, rented a car in Playa Del Carmen and left at 6:00 AM, got there early and were one of the 1st people on the ruins. The ride was as boring as it gets, just a line of trees and nothing else but we got there in 2 hours and 10 minutes not the 3 to 4 hours everyone says it is. Bring money for tolls. Great for photos so no one is in your way and I can tell its gets extremely hot in there. We than went to Mayaland hotel for a breakfast and ate with a peacock. After breakfast we went to Ik Kil cenote. Before you know it we were on our way back when all the tour buses were coming in.
We ate in Playa del Carmen twice for dinner, it's a great spot and a must see. Just walking the streets is a blast. We ate at Yaxche (a must) and Del Vino (pretty good).
They say to visit Cozumel for snorkeling but if you want top snorkel, you must go to the lagoon of Akumal. Someone tipped us on this and it was thank god he did. We just loved this place. It was a down to earth and extremely beautiful.
So all in all it was a great vacation and I would recommend it to anyone. Rosewood will be the top spot in no time and will get major reviews. It has a couple things to quirk out but no big things and if you do go, please find a place to hang your clothes inside or in the outside shower area. Some people are inconsiderate and put their things in your view on the deck area.
Have fun and enjoy it will be "a pleasure".
Not a "Rosewood" - Don't Waste Your Money!
Yes, the resort is somewhat "new" - so we can make some allowances for that, but as a regular customer of Rosewood resorts - I can honesty say, this resort is NOT up to Rosewood standards!
The property lacks an overall identity or theme - like that of Las Ventanas or Little Dix. The property and management seems to lack experience and caring. The service is VERY SLOW and spotty. Service standards are nowhere near those of other properties and at times the staff seems to be "doing you a favor" just to help with your needs.
Do not eat at the Main restaurant! Coming from NYC, I can say that the food at the main restaurant was completely underwhelming -- it tries to be a high-end NYC menu, but fails. It has no local flavor (in fact very little flavor at all) and is VERY overpriced. The dinner menu at the beachside grill, other the other hand, is good. Lots of local flavor and chefs preparing your entrees right in front of you on the grill. Nice touch.
At every step of our vacation, we felt like we were teaching the staff what rosewood standards should be. From the butlers to the bartenders - they all needed help! I don't think any of them had been to a Rosewood before. Was so frustrated here that we had to call our U.S. travel concierge 3 times for help!
By the way - if you do try this "resort" (term used loosely) - be sure to pack insect repellant. The mosquitoes were so thick in our rooms that we could sleep without being bitten repeatedly throughout the night.
We will not be back.
Absolutely Incredible! From the moment we arrived, the Rosewood Mayakoba was first class all the way. The property is gorgeous, the suites are huge and beautiful and the beach front is spectacular. As usual, the service was top notch and the food was great. I would highly recommend. Worth every penny.
TripAdvisor Reviews Rosewood Mayakoba Playa del Carmen
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