Rocky Gap Casino Resort
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Historical Traveler Reviews Rocky Gap Casino Resort Flintstone
Rocky Gap - Adequate...
I wasn't sure what to expect when visiting Rocky Gap. Basically I was looking for somewhere to stay while on business in the Cumberland area.
I did check in for the first time about two months ago and I do stay at this lodge each time I'm in the Cumberland area. While I have nothing negative to say about my experiences, I certainly have not been blown away. In other words, while I choose to stay at this location on business, I certainly wouldn't pick it as a vacation spot. Let's just say that it is a clean, safe, quiet place to lay your head. Certainly there are some perks: the bon-fires, somewhat palatable food (overpriced completely for quality), golf, and planned activities (weather permittig of course). Although, I am not sure that Rocky Gap is that grand of a "family" vacation idea as I think that the kids would run out of things to do and become bored easily. As a mother myself, I can totally see this happening. Perhaps the golfing or lake activities would be worthwhile in the summer however I can definitely think of better places to spend the money on a vacation. I highly recommend this place as far as business travel is concerned and again for the avid golfer. As far as a vacation spot, check out Deep Creek! I can't give our secret spot away as it is already becoming too crowded as it is... But there are several really nice places to stay in Garrett County Vs. Allegheny County, MD. Explore!!! On a happy note, either Cumberland or Deepcreek is only a 2 hour drive from Pgh! :) Enjoy...
What a treat.
Our stay at Rocky Gap was fantastic. The service was great and the staff was wonderful! The smiling faces that we saw when we walked in were very welcoming. We chose to have dinner in the Resteraunt both of the nights we were there. The food was fanominal and the staff was great. They were very fast to seat us and came back to the table four or five times during our meal to check on us. We think this is the best stop for anyone looking for a great vacation. They have great prices and they again, have great service.
I was really nervous about going to Rocky Gap after reading some not-so-nice reviews. However, my husband and I found the resort to be beautiful beyond belief and just the right spot out of the hustle of DC.
The staff members were incredibly nice and helpful, the views were spectacular, the family friendly accommodations were super and the food was really good. The rooms are beautiful and if I had the money, would certainly splurge on one of the jr. suites or lake view rooms. We don't golf, but when asking the opinions of those on the course (we took a walk through), the golfers were very pleased and loved the links.
We can't wait to return with our children during the summer when we can take advantage of the two beaches by the lake, boating and fishing.
Nightly bonfires with s'mores are wonderful. Wish I had planned ahead for an appointment with the masseuse. Will certainly try for the first 2 weekends in October for more vibrant colors in the trees.
Rocky Horror Show
Can't ask for a better way to ruin a perfect surrounding. Magnificent, dream-like scenary as you drive up to the reception area - then the nightmare began! We have booked a non-smoking room with a lake view (paid extra for the view) two months in advance only to come into a smokey room with strands of hair in the bathroom sink next to an semi-cleaned ash tray. When asked to move to another non-smoking room and kindly reminded the management that an ash tray is not really a standard ammenity in an non-smoking room, we were told that the entire wing is designated as smoking and they could not help if guests smoke in their room. The management was kind enough to move us to another less smokey room on the first floor with a view to the back of a tent, but refused to forfeit the premium - "the room, you see, is technically facing the lake", as we were told. We could not retreive messages left on our phone because noboby knew how, nor why, the message retreival system did not work. The prime-rib buffet was luke warm, and we had to cut our own portions as the server was nowhere to be seen. My wife wanted to book an appointment for a massage but was told that they were extremely busy and was fully booked until Monday (we arrived Saturday).
However, the person who told us this had no access to the appointment book because it was "locked-up somewhere" when we tried to book the next available appointment. In general, the staffs were rudy and condescending. We were, afterall, guests of the resort and not intruders. The quality of food is sub-standard (from the only meal we had that night) and outrageously over-priced. We planned to stay for 4 days - we left the next morning in disgust.
The staff was RUDE, uppity, and did nothing to correct the mistakes they made. We were put in a smoking room with no view, on the bottom floor. We had requested (and paid extra for )a 5th floor non-smoking room 6 weeks in advance! When I explained this to the staff I was told there is nothing that can be done about it. The bathroom was dirty, it looked liked someone had just finished showering, there was hair in the bathtub drain and in the sink. The curtains were so dirty and dusty that we had to wipe them with a damp towel to keep the dust from falling all over our paperwork on the table every time we opened the drapes. The dinner meal we chose was the Prime Rib Buffet. It would have been good, except there was no prime rib left! We got turkey instead. When we asked where is the prime rib, we were told, "The buffet will close soon"....so we asked then why did you SUGGEST the buffet??!! We ate cold mashed potatoes, coagulated gravy, and remnants of german chocolate cake...the bill for 2 people was $80.00! Ridicules!
Instead of staying 4 nights as we had booked, we moved into Cumberland (5 minutes drive) and stayed at a local bed & breakfast where we were treated like GUESTS instead of intruders. Stay away from the "Rocky Gap Horror Lodge" it is a NIGHTMARE!
A good experience
After reading other recent reviews, I was a little concerned about our
planned trip, but I found Rocky Gap Resort to be a good value in a
beautiful setting for Labor Day weekend. The rooms are very large and
there are a lot of features and activities that make it a good choice
for families. Specifically, the adjacent state park has wonderful
hiking trails and there is also a protected bird hospital/Aviary
attached to the property which gives nature presentations by qualified
specialists. The pool is heated and there was a life guard on duty well
into the evening. There is a large public beach (with lifeguards) on
the lake with picnic facilities. You can rent boats at reasonable
rates. The hotel has its own campfire pit and there was a fire every
night. The roads are well paved for biking.
I read about the problems with the restaurant, and I agree that the service can be slow (especially since there was a big wedding that weekend). The prices are comparable to other resorts, so don't look for food bargains. We merely brought our food and cooked out in the park every day (except for breakfast, which was about average in price and quality for a large resort), and we had a great time, being able to retire at night to the quiet rooms (and bathrooms) of the lodge (I'm happy to say that our A/C was not noisy; I hate that). This would be a great place to go for color season, as the lodge overlooks a magnificent forested ridge.
One pleasant surprise was that the price quoted for the room was the total price on the bill; there was no extra "room tax" or "guest tax' that is usually attached. I guess the credit for that goes to the State of Maryland.
I think we were lucky to be there on a holiday weekend; I think things can be pretty quiet during the week and this hotel appears to have had several changes of management since its opening only five years ago.
I love it
I have been going camping at Rocky Gap since i was a baby. Just recently i took my first trip there my self with my boyfriend and I love it as much as I did when I was younger.
Stay away from this place
While this resort has posted it is a "four diamond AAA" resort, I think it should be re-rated.
The reservation service, and the people at the front desk are friendly - to a point. Once you get past the pay your money, it is doubtful you will see there smiling faces again.
I had complained twice the air conditioner unit in my room was so loud that conversation was impossible and sleep was out of the question.
There was nothing done about, and no offer to move me to another room.
It was horrible!
The restaurant is impossibly over-priced. The chicken that I ordered was dry and tasteless. It was coated with barbeque sauce in order to attempt so type of flavor. The dinner salad was 3 or 4 pieces of lettuce. For $25, it was a complete dude.
Again, complaints to the management fell on deaf ears.
I complained loudly to the management when I left, but was offered a can't please everybody look.
I would think that the campground would be a much better deal.
Certainly the $200 that I spend for one night left me very discouraged.
We made a last-moment decision to stay at Rocky Gap Lodge as a treat for our two daughters as we were heading home from vacation.
It was a very good decision! From the moment that we entered the front door, the service was exceptional. The front desk treated us like an old friend returning home after being away for a long time.
We had dinner in the restaurant and received better treatment than we had ever received when dining out. Our servers tended to us as if we were the only table in the restaurant although they had two large groups that were dining at the same time. Even the manager stopped at our table to ask if our dining experience was enjoyable.
The food ranks with some of the finest restaurants that I have had the opportunity to dine at. Everything was prepared as ordered and had an excellent taste.
We enjoyed the pool and spa area which was extremely clean and featured an indoor/outdoor heated pool. Although, I did not get a chance to go golfing, I did stop into the pro shop and see some of the holes. I hope to return for a longer stay so that I can take in a couple of rounds on the course designed by Jack Nicklaus.
The room we stayed in was a standard lakeside room with two queen beds.
It was very clean and spacious. The gift shop was nicely laid out for ease of shopping.
Perhaps the best thing about the lodge was the view in the morning. We woke to a beautiful sunrise over the mountains casting a beams of light through a surreal mist floating above the lake.
The lodge offered many other services to it guests that we were unable to use due to our brief visit. I intend to return in the future and have already recommended Rocky Gap Lodge to a number of my friends and family.
The lodge rooms are nice and the scenery is breath taking but that's where it ends. Service is poor, staff are rude and food is EXTREMELY over priced. We had a $100 gift certificate to use in the restaurant. Our first meal (2 dinners and 2 coffees, no appietizer-no drinks-no desserts) cost $74 and were told that we could not get cash back or credit on our certificate. There is only 1 elevator in the entire lodge and, of course, our room was at the opposite end. We asked if we could be moved closer to the elevator (because my husband has health problems) and we were told NO. We had made reservations and paid (in full) for our room 2 months in advance. When we checked in, we were told that everything was paid in full. The night before we were to leave, a bill was slid under our door stating that we owed an additional $153 because of rate changes. If this were so, why not tell us when we checked in? Apparently others have had similar experiences with this establishment. For the 2 days that we were there (Fri and Sat), no more than 6 tables in the restaurant were full and no more than 20 cars on the parking lot. Plenty of people playing golf but not many staying in the lodge.The park and the surrounding area is beautiful and worthwhile to visit but I don't recommend staying at the lodge.
TripAdvisor Reviews Rocky Gap Casino Resort Flintstone
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