River Terrace Resort & Convention Center
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How has this resort rated in the past?
- Swimming pool
- Fitness/Health center
- Wheelchair accessibility
TravelPod Member ReviewsRiver Terrace Resort & Convention Center Gatlinburg
Perfect location to stroll the Main Street. Nice room, fireplace is nice. Beds we're uncomfortable though and service wasn't very good.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
First, the location of this hotel can't be beat! It is in the middle of downtown Gatlinburg and is within walking distance of ALL major attractions. The rooms were in dire need of modernizing. The staff was friendly and the adjoining bar and grill was always tasty.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews River Terrace Resort & Convention Center Gatlinburg
Not sure what happen but we were there a few months ago and things were good. The employees were nice, happy and we felt like a part of a family. We went back on 9/30 and it was like someone had died. The employees are just going threw the motions, no happy smiling facing like before. We asked what had changed and no one would say. A person staying there told us the management had changed, you can tell. Not the same smiling faces. I don't understand why when you have something good going companies change things. We had a ok stay, but you can have that anywhere. We won't go back.
The worst hotel in the world, don't stay here.
Was there this week, the worst stay of any hotel my family and I have stayed in for the 50 years we have been traveling. The employees tried their best to take care of us, the rooms are clean but they look like they were decorated in the late 50's. I management don't care, you can tell because the employee's were afraid to do anything with out asking someone if they could. I stayed at a lot of hotels and you can tell when management cares about the paying guest and this one the TOP doesnt' care.Save your money and sleep in the park under a tree, you will have a better stay. Take my word for it.
We absolutely love the River Terrace!
My husband and I love the River Terrace. We just made reservations for our fourth visit. We love the view from the balcony. I would not think of staying anywhere else!
Won't go back
I made reservations at River Terrace over the Internet and after this experience I am not sure I will ever do it that way again. The marketing for River Terrace that you see on the Internet makes it seem very appealing. In my opinion, the only thing this place has going for it is the stream on the property and the ducks that live on it. We had a mountain view room...the view was okay, but we were on the third floor of a building on a very steep hill, far removed from the pool, stream, or restaurant. As I have knee problems I was unable to walk from the room to anywhere else on the property - had to get in the car and drive down to the pool! Also, I was very surprised that there was no elevator in our building. I had to climb 2 flights of stairs to get to the room. The room itself was badly in need of a remodel. Paint was peeling, furniture was outdated, and you could see where they had ripped curtain rods off the balcony doors and did not bother to paint over it! Our first night we were only provided one washcloth for four people and about 1/4 of a roll of toilet paper. We complained the next morning and they did remedy this. No fridge in room...the ad I saw didn't specify fridges, but I guess it's been so long since I stayed in a hotel without one I just assumed there would be one. I was wrong. We ate at the restaurant twice. It was passable, nothing special. The best thing about it was the river view while we ate at the restaurant. Even the grounds were in need of some work, paint, cleaning, etc. Too bad the rooms were nothing like the lobby...it looked good - clean and new and modern! I will look elsewhere next time we go to Gatlinburg.
What a great place to be!
We stayed at this hotel after coming from Cherokee, NC and we are here to tell you that it was a GREAT improvement over the one we satyed in there. We arrived on a Thursday afternoon with one of those coupons that you get a road side rest areas. We were not sure if they would except it and if they did we were a little worried as to what the room would be like. None the less we decided to try it . My husband, who by the way is very picky about customer service, was very pleased with the service. They send us to a very beautiful balcony room with a wonderful view of the mountains. It was in the conference area and there was a conference going on. BUT, I can tell you there was no noise or any other interuption to our room. Any we stayed on the third floor almost over the convention area. It was the perfect location and the grouns are beautiful. And all this for a rest area coupon! We are planning our next trip soon and we will stay there. We are very thankful for them making our first visit to Gatlinburg a very pleasant one.
Great Place to stay
The people are great and the location is the best in town.
One could expect a more satisfying night's stay from the back seat of a hatchback economy car.Had to stay at the hotel for a work-related seminar and will never recommend it to anyone. Upon arrival, the front desk did not have my reservation (despite the confirmation number in my possession). Finally got a room furnished from the Brady Bunch set clearance sale, located far from the conference facilities. The air conditioning never worked, the lighting was incredibly poor (apparently only every other lightbulb needs to function) and part of one light fixture was broken and lying on the bathroom counter. Front desk would not accommodate a late check out and the maid apparently forgot to clean the room during the stay. The kicker was the food: lunch catered by the hotel consisted of a watery 'vegetable' soup that tasted suspiciously of cheap barbeque sauce.Oh, but there is more. Upon receiving my credit card bill the next month, this establishment had charged me twice for this horrendous experience. The professionally worded letter of complaint to the manager went unanswered. Please stay far, far away from this heinous hotel.
My wife and I got married in Gatlinburg on April 5,2003. Members of her family from NC and my family from NY had reserved rooms at the river terrace. When I arrived at the hotel, I was informed by several people that they could not get their rooms. Some had been told they could check in after noon, some were told by 3:00, and others at 4:00 p.m. . However, there was a convention that apparently got out of control on Thurs night 4/10 and our families could not get checked in until well after 5:00 p.m. . Originally, weeks before the wedding, we were told that rooms would be reserved in a general area, so that everyone would be near one another. After FINALLY getting the rooms we found that everyone was scattered around the entire resort. One member, when checking into their room, found some cake and other food laying on the table and chairs. On 4/05, one guest complained that the a/c wasn't working properly. When she called, they said they would come fix it. No one showed and when she called again, the front desk replied that it wasn't their problem and hung up on her. I found the front desk personnel very rude and unprofessional. I certainly would suggest finding another place to stay where they show respect to the customer.
Terrible service, rude front desk
We had picked out a Deluxe King room, with fridge, microwave, etc. over the internet for a certain price. Didn't get that, instead we got two small beds, no fridge, no microwave. We would have been OK with that if we could have gotten a fridge for our room. Our child was on medication and it needed to be put in a fridge, not a cooler on ice. The front desk attendants were rude and refused to let us borrow/rent a fridge, so we had no choice but to go buy a cooler and some ice and hope it didn't get the medication to cool. We have never been treated so rudely and made to feel so unimportant. I don't appreciate them not accomadating us for our little girls medication. To top it all off, there was a rat in the room and they moved in some hell raising college kids all around us. They stayed up all night, and so did we. We finally left about 3am and found another place to stay. River Terrace Resort doesnt' have to worry about our presence any more, we will never stay with them again.
Problems with Service at the Resort
We arrived late in the evening and the first room they placed us in had problems with the plumbing. When we complained, they moved us to a smoking room, which was not acceptable either. After two tries, we were finally placed in a beautiful room overlooking the town. Things went well until the next morning when a Contemporary Christian Church rolled in for a two day concert. We kept the heater/air con going all day to drown out the sounds of Christian rock pounding out in the convention area of the hotel. The day we left I asked to check out late at 1 PM. I was informed we could only have until 12. I noted that we were an hour late getting into our room on arrival, but they were not convinced, even though they did not have the room scheduled for other guests. My recommendation: Stay in brand name hotels that have an established reputation in other markets as well, not in a local, hometown Inn.
TripAdvisor Reviews River Terrace Resort & Convention Center Gatlinburg
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