Esplendor Resort at Rio Rico
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Historical Traveler Reviews Hamilton Townhouse Motel
A true get-away
Just returned from 4 wonderful days at this gem south of Tucson. Staff was wonderful, great golf and the course a Robert Trent Jones Sr! Quiet setting and the food in the restaurant and their saloon was fabulous! Can't wait to go back
Don't waste your money!
I arrived at the hotel at 6:30 PM after driving three hours from Phoenix. My room was not available and I was told that I would have to wait 20 minutes with no explanation. The gentleman who checked in a minute later was given a room immediately. When I inquired about the reason I wasn't provided that room, I received no answer. After asking several times of the front desk staff, the manager came up to finally explain that an illness had decimated the housekeeping staff and managers and other personnel were cleaning the rooms. Apparently the computer just indicated the room was available. Since I was still standing at the front desk, it seemed a bit odd. The front desk personnel should have told me right away. I was offered a free drink to placate me after asking the manager if that was how guests were normally treated.
When I finally was given a room ten minutes later, I was not impressed. "Understated elegance" means very basic. The toilets emit a horrible sound when flushed and unfortunately, the guest(s) next to me must have also been sick because their toilet keep flushing all night. Apparently the toilets function like that all of the time, because my request to maintenace provided no relief.
Unfortunately, (or was it fortunately?) I had a family emergency and had to check out early. In my rush to leave I left the charger for my portable DVD player in my room. Three calls to the hotel have gone unanswered.
Poor service, noisy toilets, basic room. Not my idea of a resort...is it yours?
Not a resort - a run-down hotel
Made the reservation the day before - got there about 3 pm day of & no record of reservation. Fortunately had printed copy of confirmation. Facility was apparently lovely when constructed, however lack of maintenance and upkeep allow the facility to project a run-down and neglected appearance. Cracked unrepaired concrete everywhere, broken steps, dead plants and landscape overgrown with weeds. Service is lax, at best. Enquiring about breakfast (included in our rate) the front desk replied that they had no record of that and had no authority to help or adjust. Observed at two different times, several guests approaching with one problem or another, all to be rebuffed with the same " too bad, no authority to help" reply. Poor staff training and lack of effective management apparently. Rooms had distinct musty odor, were rather small and dark. Toliet in disrepair. Altogether, a disappointing experience especially at the exhorbitant rates charged - billed as a 4 star resort - actually a 2 star hotel and sinking fast.
Do not stay here!
Do not stay here. The Esplendor Resort has horrible service, a bug infested mold filled pool, and poor air conditioning. We had 5 rooms. The drains were clogged, the keys did not work to the doors. The maids did not clean each day. Wake up calls never happened. This place is a joke!
My husband & I like to get away from Tucson and choose this location and resort as a restful and wonderful place to go. We just go to enjoy the view and the pool is fantastic. We enjoy the nature hike and scenary. The staff is great and the restaurant food is fabulous. We enjoy eating outside and the view. Our room is always clean and beautiful southwest decor. I would recommend this resort to all of our family and friends. It is wonderful!
Loved this resort!
Stayed here last week and loved this resort. Beautiful landscape, set in the mountains with a lovely heated pool melted our cares and took us away to a carefree place. Our room, with an indian theme, was large and very clean. We enjoyed the fantastic mountain view while sipping margaritas in the bar. The only disappointment was some of the service. We arrived after 3:00 and we were told our room wasn't available to "come back" later. I think the staff could be friendlier and perhaps it would haven't been so bad had she suggested we have a drink in the lounge or relax by the pool, (which we did on our own). Also, the breakfast, which was included was tasty but not superior. However, we stood at the restaurant doorway for 10 minutes and the host never came to seat us; we had to track down the front desk clerk. Our waiter very rude, he actually pointed out that the tip wasn't included and demanded we mark an amount down while he stood by our table and waited. Funny thing it was quite obvious my husband had money in his hand which he intended to leave on the table. Too bad for the waiter's rudeness...he would have gotten more if he hadn't said anything as we ended up leaving less!
Avoid this resort!
My family stayed 5 nights in February 2005. We had to many problems to list. Service was horrible! Food was Terrible! And we had a very serious security problem. You could not pay us to go back again!
Wonderful Place !!
I just return from Rio Rico Resort, I spent 4 nights there, I rented a suite for 149 $, it was worth it, nice bedroom, nice toilet and the connecting room was nice too with sofas, kitchenette, fridge,...... This resort it's little bit like bungalows on 3 floors, with a jacuzzi, huge pool, sona, little gym. If you have the chance try the breakfast, you have the choice of a brunch or À la carte, really good breakfast not too expensive. The outside is gorgeous, palms, long pins, mountains around,..beautiful.
The only negative side, it's the personal, especially the waitress in the restaurant and the guy at the front desk, if they could smile a bit more and be sympathic.
If you have the chance try this one.
It's all about location: a Resort Feel at an easy-to-swallow price
We stayed at the now-named "Esplendor Resort at Rio Rico" 1/26-2/1, 2005, for a needed Michigan thaw. Needed a getaway from the grind of the city, and even Tucson was a bit too much hustle and bustle for us. This place was the PERFECT antedote. Nestled in a modest mountaintop overlooking the valley and river basin, it was quiet, modestly hinted at luxury without ever being pretentious, and the staff was always courteous and responsive. Our nightly rate was surprisingly reasonable given the feel of the property, and was certainly cheaper than any of the resort masqueraders in nearby Tucson. Similar reviews refer to this Rio Rico resort as a "hidden gem", and it is - I almost don't want to write this review so I can keep the secret to myself (but I'd rather they stay in business for my certain return).
Location Location Location; "Resort" Feel without the cost
Recently undergone ownership change? Suffering from an identity crisis? Is it the "Rio Rico Resort" or the "Esplendor Resort at Rio Rico"? Does it matter?
Nice Place, Terrible Guest Services
As frequent visitors to the area, we thought we'd try a resort and pamper ourselves a bit. Right away, our check card was overcharged and though the amenities were great, the guest services staff were not. Everyone from the front desk girl to the General Manager has ignored the problem with billing that ruined our Labor Day weekend.
For future visits, we'll stick to the Holiday Inn in Green Valley, or try the Tubac Golf Resort.
TripAdvisor Reviews Hamilton Townhouse Motel
Travel Blogs from Rio Rico
This morning I sold my truck to an small local dealer. He said he would try to get the ownership in his name in the US which might be difficult and it might end up in Mexico! I probably should have taken the license plates off! His son came and took it away and gave me a ride to the cami headed to Nagoles. I went to the post office to send a few things more back but it was Saturday and closed. I had kept a bag of food and misc. but after walking to the ...
... gunfight at the OK corral, so watch the movie about what really happened there first. Time for a quick beer at Big Nose Kate's saloon where an old guy is singing cowboy songs, then off to the corral for the showdown. It was really fun - the actors were excellent, especially the young guy playing Doc Holiday, of course being the US lots of audience hissing and cheering encouraged! Some great photos taken of Geronimo and his tribe, some when they finally surrendered ...
... great photos of him!!
There are also lots of marsh ducks like shovelers, teals & coots. We saw many, many small birds but they are too fast for me to get photos & identify!! We had intended to go on a volunteer led bird walk but wouldn't you know it rained that day & were fair weather bird watchers!!
It was a ...
... school on a rainy day when we would sit in our classroom instead of out at recess; bored and boxed-in.
The Santa Catalina Mountains surrounded us but they were shrouded in a thick cloud that stuck to them like gray cotton-candy. The sky was dark and heavy and night came even earlier than the 6pm sunset we have become accustomed to. Then on the afternoon of the second day the clouds broke apart and the sun shone through. Things dried up ...
Stinken 39 degrees things were definitely heating up and we were becoming to realise that the dessert during summer is not the best idea.
Getting closer to Grand Canyon which is exciting. Took a walk down to the river and to check out the view, shopped a little before buying an ice-cream to settle down before getting back on the bus.