Riadh Palms Hotel

Address: Avenue du 14 Janvier, Sousse, 4039, Tunisia | 4 star resort
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This 4 star resort, located on Avenue du 14 Janvier, Sousse, is near Mahdia's Old Town, The Great Mosque (Sidi Oqba Mosque), Medina of Kairouan, and Palace Dar Nejma Ezzahra.
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          Historical Traveler Reviews Riadh Palms Hotel Sousse

          4 star, no way!


          14 days at this All Inclusive Hotel feel almost like a year. I normally dont hate big Hotels, but this one only had 4 elevators for 500 rooms..! Just Imagine the waiting time..?ZZZ...

          The food was bad, always it was worst class meat you could use for soup at home.. The soft drink mashines was only dripping and the line up was here about 10-20 persons every time. Our room has a good size, but beds, bath and the interior decoration was under 2 star standard..! The mattress feel like a stone and our bodies was in pain every morning.. The positive feedback here is the servant. Always kind and polite..My big advice to you. Never go to this Hotel, you can fing better in Sousse.

          Margas Vacaciones el el Riadh Palms


          Todo lo escrito sobre el hotel es poco y cómo el papel lo lleva todo quiero ser lo mas parco posible.Forme parte parte del vuelo que partio de bilbao el 11/07/06 y cuando llegamos al hotel comienzan los problemas todos a una suit de imnumerables camas y con un solo baño, tres familias que no nos conociamos,a lo cual nos negamos rotundamente,lo curioso es que esta misma tactica la intentaron utilizar horas antes con el grupo de sevilla y el de madrid.Al dia siguente todo eran disculpas,pero solamente la tenazidad de los de Sevilla hizo que los cambiaran de Hotel.Al resto buenas palabras, que solamente se quedo en eso, buenas palabras. En resumen un cero para el Hotel Riadh Palms, un cero para MUNDICOLOR,Un ceo para quien no aportó soluciones,Carmen nuestra guia " y eso que era española" para más inrri Gallega

          Un 8 para Tunessia, su clima sus playas y sus Zocos y monumentos


          Pesadilla en riadh palms


          por favor quien lea esto que no vaya al riadh palms.

          Na mas llegar al hotel nos dijeron q no habia habitaciones disponibles y q nos iban a subir a una suite. Para acceder a la suite tubimos q subir un piso a oscuras al llegar nos encontramos con 30 colchones en el suelo y con un unico baño para siete personas españolas q no nos conociamos de nada.

          Las sabanas se veian q estaban usadas para mi q era el cuarto de los empleados. Como nos negamos nos bajaron a cenar las sobras y la 1 despues de llevar alli3 horas nos dieron habitaciones, las cuales estaban en obras y recien pintadas sin ducha y sin aire acondicionado, asi pasamos nuestra primera noche.

          A la mañana siguiente habiamos quedado con nuestra representante de mundicolor(CARMEN) y nos encontramos con otros siete españoles q habian llegado 3 horas antes q nosotros y que habian vivido la misma experiencia.

          La diferencia es que a ellos los habian metido a 3 en una habitacion llena o mejor dicho plagada de cucarachas. y a los otros 4 en otra habitacion pero estos con literas roñosas.

          Nuestra representante de MUNDICOLOR nos pidio perdon en nombre del hotel y nos dijo q se solucionaria.

          Pero la solución fue la siguiente: a las chicas de la habitacion con cucarachas en la misma habitación, los 4 de las literas roñosas en la misma hasta dentro de 4 dias, a los de la habitacion en obras a una habitacion vieja y con mas suciedad o mierda mejor dicha que os podais imaginar o incluso mas.

          Todavia la representante CARMEN, nos decia que ella veia que eran habitaciónes decentes y que no sabia de que nos quejabamos.

          7 personas consiguieron salir de alli despues de muchas amenazas y muchas llamadas.

          Las otras 7 no se como sobrevivimos.

          A parte de lo de la habitación el hotel era una verdadera chonada.

          Todo el hotel paso por colitis.

          Los vasos de plastico los cogian incluso de la basura y los limpiaban en un caldero solo con agua.

          A la hora de la comida nunca habia vasos ni cubiertos. Muchas veces en mitad de la comida te levantabas para pedir un vaso de coca cola y te decian que no quedaba.

          Siempre se acababa la comida antes de la hora estipulada, es decir la merienda decian que era de 5 a 7 pues a la 5.30 ya no quedaba y como os podeis imaginar no reponian.

          Los manteles y servilletas del comedor le decias a un camarero q te las cambiara que las veias sucias y te lo sacudian y te lo volvian a colocar.

          En el hotel habia gatos incluso enfermos.

          Bueno y os podia contar un millon de cosas mas.

          Fui en tunez a otros hoteles de 4 estrellas incluso de 3 y eran paraisos comparados al riadh palms.

          Mi conclusión es que mal el hotel riadh palms, mal por la representante de mundicolor llamada Carmen y encima española pero sobre todo fatal por mudicolor porque deberia asegurarse tanto de sus empleadas como de saber donde mandan a sus clientes. si vas a Tunez o a otro lugar tener mucho cuidado si viajais con mundicolor porque es muy triste que esperes todo un año para tomarte una semana de vacaciones y que te amarguen.

          Go somewhere else !


          Spend a week at this hotel mid May on a DIY booking through Med Hotel who classed it as a 4star. This I would strongly dispute.

          Paid 20 Dinars in a taxi from Monastir Airport (about Pds 10.00) for a 20 min journey.

          The hotel is situated just outside the main area of Sousse (about 10 minutes walk).

          the hotel was on an all inclusive basis, breakfast was very limited and the seating set up is very strange!!! Evening meals were very bland and the usual luke warm. However, plenty of restaurants to visit outside the hotel at very reasonable prices. The reception and bar area were nice but the dark corridors to the bedrooms were quite grubby and in need of painting and new carpets. Inside the "4 star" bedrooms there were no toiletries whatsoever, the shower over the bath was hanging off the wall and it was like standing under a tap to get washed. The bathroom felt very dirty and there was always a smell of drains in it. Despite complaining this never got looked at. The beds were ok (although I did wake up every morning with bites) and there was a portable tv without the remote control. All channels were in German, French or Tunisian so not much good for the British! The balcony was a good size but the furniture was broken. Most rooms are sea facing.

          The downside was having to get up every morning at 6.15am to put the towels on the sun beds. If you were not down by 6:45 you stood no chance. There were very few sun loungers around the pool / beach for the size of the hotel/number of guests. The quality of the sun loungers was poor as the majority of them were broken!

          We were only there for a weeks chill out but wouldn't go back to this hotel. The beach area outside the hotel was never cleared up and there were plastic water bottles, tissues, etc lying around - it's a shame because the beach could have been made to be beautiful as the sand is very soft white sand.

          Another amusing point was the drinks. i drink Vodka and my husband gin but you couldn't tell one from the other - they tasted and smelt the same but came out of different bottles!!!

          Nice 3 star hotel


          Booked a week all inclusive at the Riadh Palms for easter and didn't expect too much really after reading the reviews. The hotel is not a 4 star but it was clean, comfortable, staff were friendly and the pool was gorgeous.

          The hotel mainley caters for French and German guests at meal times but we didnt mind because the menu was interesting and varied daily. There is one a la carte restaurant in the hotel 'Le Baron' and if you are all inclusive you can eat there once for free, food was very nice in there.

          As two women on our own we thought we would have to stay in the hotel for evening entertainment due to being hassled by the locals but we made friends with some other guests and ventured out to the hotel across the road 'Tej Marharba' were you will find a nice english pub and entertainment in the hotel lounge. We also found a cool club 'Bonapart' which was quite expensive for drinks but a good night out, popular with locals and tourists.

          I would recommend booking a few trips to break the holiday up a bit, we went on a camel ride and an arabian nights dinner show which were both good.

          The medina is a good day out, we walked there along the beach and then got a taxi back which cost 3 Dinars, make sure you agree a price before you get in a taxi.

          Overall we had a good holiday in comfortable surroundings, if you are women travelling on your own expect to be hassled a bit but don't let that put you off visiting Tunisia.

          Don't expect too much


          I recently stayed at the Riadh Palms with my wife and two children. We arrived late in the evening. The hotel is a large hotel and the back of the hotel is very close to the beach about a minutes walk to the beach.

          The facilities in the hotel are not too great and while we were there the snake like swimming pool was empty and I am told by some staff that it is only filled up during summer and for the easter holiday when a lot of tourists come here.

          The rooms are very plain and ordinary and is made up of single beds only. There is no fridge or safe key available even thought there is a safe in one of the cupboards. the reception will tell you that you have to place your valuables under their control in reception. We asked for a fridge as our son had an upset belly and an ear infection while over there and thus needed a fridge to keep the medicine in. They told us it was 4 dinars per day but were unable to provide a fridge. Everytime we went down they would tell us one hasn't become free yet. But then a couple of days later a bell boy came and said to us that he had a fridge for us but it would cost 10 dinars a day but by then it was too late as we had arranged with a bar man to put the medicine in his drinks fridge.So obviously there was some sort of scam going on, on the fridges.

          The food all over Tunisia is very poor and if you have kids then you will need to be very cautious about what they eat over there. In terms of finding any decent food I didn't really find any. I practically survived on what they there call a sandwich which is basically a pitta like bread with an only dashed in the middle. All the burgers and pizzas we tried were of very low poor quality. Tunisia is not a good place for food.

          The market in Sousse medina is good but you have to haggle every step of the way. The price difference can be huge. They say 100 dinars and you say 5 dinars and then you eventually walk away with the item for 10 dinars. So expect this when you go. The Tunisians will use phrases such as 'I want to ask you a question' just to get you into the shop but you will have to be strong and just say no thankyou and keep walking. They will also try a bit harder with trying to pursuade women to come into their shop as they feel women love to shop. They will also stand in such a way that your only way forward is into their shop so try to avoid this as well. Another tactic used is for them to say the question ' I would like to know the price of a blueballon in England' At this point what you should say is that they give them away for free in England.

          A taxi from Monastir to Riadh Palms hotel should cost you about 15 dinars. They cabby will come up and say 25 dinars. But at the most you should only pay 20 dinars. When he says 20 dinars you should say 15 and then tell him that you were there three weeks ago and it only cost you 15 then so why should you pay more.

          When your at Riadh Palms and you need a taxi. Never take a taxi from the bell boy or any of the taxis waiting outside the hotel. Instead go onto the street and hail down one of them and you will save your self a few dinars.

          To go to Sousse medina from Riadh Palms should be 3 dinars and to go to Port El Kantoui should be 4 dinars.

          If you are on the hunt for dvd then there is a shop very close to the hotel. But you may have to ask someone where it is as you will not find it unless you look hard. But to give you rough directions it is if you go to the pub on the corner labelled English Pub and then cross over the road and head striaght over ignoring the two left turns which lead to Sousse medina and go towards the residential side there you may see from a distance a building labelled shopping centre and it is right next to there. As for dvd's why do i mention it, i do because you don't find it anywhere else.

          Over all the country is quite backwards and doesn't even have internet cafes everywhere so you may find it hard to do any emailing while you are over there.

          I hope this gives you a good guide to the country and while I have highlighted some bad points the good point is that the weather and the beach is great, and to do water sports is also cheap. Paragliding is 15 dinars.

          If you go you will soon sense that you have done all the sightseeing in less than two days so you will have to use the rest if the time to just soak in the sun.



          My Fiancee and myself have just been back 2 days from staying at The Riadh Palms Hotel in Sousse.

          In the first two days we had occasion for the hotels staff to change our room as there was no hot water which to wash or shower in. The toilet in the first room we were given had a toilet which didn't flush properly.

          In the space of the 1 week we were there, we were moved into 3 different rooms due to the water problem and couldn't really begin our holiday until we had stopped being moved from pillar to post!

          The beds were made daily apart from 1 day,but the rooms were not actually cleaned during our stay which we found hard to deal with.

          We found ourselves eating out mostly as the food appeared to be catering mostly for German Tourists of which there were at least 90%.

          The hotel had only 4 small lifts which we felt for the size of the hotel, was insufficient. On our arrival 1 of those wern't working, and on one occasion, we along with a Polish couple were actually stuck in the lift as it broke down!We were inside trying to get some-one's attention for 15-20 minutes.It appeared the SOS phone in the lift was not working and after pressing the alarm button,heard no evidence of that working either. I am now fearful of going in lifts.

          We found our holiday was made how-ever by the friendliness of 3 of the hotels Waiters, who couldn't do enough for us.

          I found the lighting in the hotel to be in short supply in areas where you would expect it to be more lit up.

          Not worth its 4* rating


          We booked with 2 other couples to spend 3 nights at the Riahd palms hotel.

          on arrival our rooms were not ready and we were asked to come back in 2 hours, which we did, on our return we were kept waiting a futher 1/2.hour finally we were taken to our rooms, only to find that our freinds were expected to share a family room with an inter conecting door so one couple had to pass through the others bed room to exit. and to add to this the rooms were not finished. There were no wardrobes in either of the rooms. the walk through bedroom had no where to put any cloths, their shower room had no where to hang the towels.so no towels had been left. there were no mirrors and no washhand basin. and the door into the bedroom from the showerroom was missing. the door conecting the two rooms had no handles so had to be kept shut with a case! they were promised that they would get the 2 double rooms they had booked the next day.we were then taken to our room which happened to be occupied! the manager went off to get us an other room. finally we had our room at 5.00p.m having been in the hotel since 12.00 mid day.

          the standard of the room was not off a 4* quality.

          the towels were damp. there was no hair dryer and no complementry soaps etc. all of which one execpts in 4*. Also the rooms were not as cleans as we expect.

          Over all the hotel had a very run down feel to it, the pool was not clean you could not see the bottom and there were broke tiles in the childrens pool. the fire doors were not up to standard i.e clear glass in them instead of heat resisting glass and some of them although had magnetic release catches, were tied back withn wire, so could not close in an emergancy.

          The managerment staff were not at all helpful and in some case very rude. however the waiters and bar staff were pleasant.

          Our friends did finally get their own rooms for the last night but only after we had gone into the tourist board and made an offical compliant.

          We were not due to leave the hotel until 7.00p.m so kept our rooms until 5.00p.m ( the same time as we had been given them three nights ago) we were asked to pay a further 30 denar for the honour. which we payed after an other descusion with the managerment!

          Be prepared


          we booked our package with last minute and codogen holidays. Our flight was delayed nad our bags weren't on the plane! We wondered weather they do this deliberately in tunisia to drum up some trade for the local shops! But to give them the benefit of the doubt, we waited and received our bags at midnight - 24 hours after we should have arrived. We arrived at the hotel only to be told by another disgruntled brit that his bags hadn't arrived till four days after he arrived! The food was in my oppinion poor. However it must be said that Tunisia is a different country with different culture of taste. Dinner was much better than breakfast...i would stay away from raw vegies salads and fruits for the first three days as it is very common to get an upset stomach and fever and feely shivery when you arrive in Tunisia....this according to my guidebook is normal and is nothing to do with food hygine standards...which are apparently very good in tunisia....I suffered midly after being in the country for three days...howevoer this did not stop me from enjoying the sunshine. HOwever when i have returned home symptoms have come back! Anyway the Room itself was ok...The sea views are excellent and this is what really made the holiday..the view, sea and sun and swimming ...adn the cheap food and drink. Lunch can be had for around 12 dinars (6 pounds) for two people having a main and a soft drink each. I would be wary of your money as one waiter tried to tell us that our bill was 51 dinars(25 pounds) and when we asked him again saying it should be 15 not 51 he gave us incorrect change...he undercharged us....So we were quite confused by teh whole thing. I would catch a taxi to teh medina as it is a very hot walk in the heat of the day...The taxis are very cheap but i would ask teh rep what to expect and how much to pay for varying differences so you don't pay too much. When haggling at the medina ...If they say 10 dinars you say 3 or 4 and work your way up. If you really want something pretend to walk away and say thank you but no and you will find that they will soon chase after you offering you a price much closer to yours. We enjoyed the medina very much. The people were vibrant and animated and haggling was fun once given a bit of advice from our rep. You do not have to cover up when you are wondering around sousse..if you go to teh mosque they will give you something to wear to cover up. The workers at the hotel were varied. Some waiters were animated and friendly while some others were very poor with their service. Most of the staff behind the concierge desk i found rather rude...i felt they were just after our money and weren't there to help us at all. Our tv hardly worked in our room...I could not dial reception from our room.there was no welcome information....but having said that as long as youd on't expect 4* and just go to enjoy the sun and sea and be prepared for bland food while you are there you will have a great time...make the most of the entertainment...there are often beach discos at night - the night life starts late and make sure you go to teh rep meetings where they tell you about desert safaris, trips to carthage, Local night club called 'bora bora', and other shows in Port el kanti....and a moulin rouge show for 15 quid!

          Not great. You can find better.


          Not great.

          Staff unhelpful and clueless.

          Woken up every morning by workmen drilling and hammering and nothing was done when we complained.

          Food adequate only and we got mild food poisoning from the Pool-side cafe.

          Pool area is nice but overall it's not 4 star standard. Go somewhere else...

          TripAdvisor Reviews Riadh Palms Hotel Sousse

          3.50 of 5 stars Very Good

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