Historical Traveler Reviews of Railay Bay Resort & Spa Krabi
Bedbugs at Railay Bay Resort and Spa
from Pinky Parker
I stayed at Railay Bay Resort and Spa (Krabi, Thailand) for several nights during a tour of Southern Thailand. The property was beautiful and well located, it had an excellent pool and restaurant and there were lots of opportunities for water sports and exploring.
The rooms are separate bungalows and I was given Bungalow # 5 which was good size , with a queen size bed, sofa, mini-bar and nice bathroom. Everything was fine until I went to bed and was attacked by bed bugs.
When I turned on the light, there were bugs all over me and my sheets. I needed to change rooms immediately. The reception area was closed and all lights were out. I found the night watchman who, after much prodding, went to wake up someone from reception. The attendant helped me move my things and put me in an upgraded room, which I thought was very nice.
When I went to check out, the manager, Mr. Pon, charged me for the upgrade. I was really surprised he would do this in light of the problem. Though other hotel personnel were very sympathetic to my problem, and even gave me calamine lotion and ice to put on the bites, he had no compassion. Two days later I had to go to the Phuket International Hospital for treatment as I had over 250 bug itchy, blistery and oozing bites . The doctor gave me prescription medication to control the itching and swelling, tested for parasites and checked for lice.
Though I realize what happened to me was bad luck, I want to warn travelers about staying in Bungalow #5 in case the problem hasn't been eradicated.
The word customer is not in their dictionary
from A TripAdvisor Member
Ok, where do we start...
We stayed in Thailand for 32 nights (Samui/Bangkok/Phuket/Phi Phi and then Krabi) and our stay at the Railay Beach Resort was the worst. Our room was the marketed as best at the resort (a suite) which was basic for the price, however the private outdoor shower was the only stand out feature of the entire hotel.
The service was down right pathetic. The staff did not care about service or ensuring that patrons were looked after.
Breakfast was even worse. A meager offering of bread and 3 types of fruit, made worse by the hoards of "Von Dutch" wearing heathens crowding around the toaster to re-toast their bread 3 times whilst lines were building up.
Around noon, the staff were more interested in playing sport on the beach and those working were busy watching their staff play while guest were starving. On average we waited 30 minutes for a softdrink and then an additional 40 minutes for the food to arrive.
After 4 nights we were so disappointed with the service and staff that we checked into the Rayavadee next door. You may want to think twice about booking this hotel.
Nice hotel in a great location
from A TripAdvisor Member
We stayed in the Railay Bay resort on the beginning of May. The hotel is decent - the bungalow rooms would do well with some refreshing, but according to the hotel, it is scheduled. The restaurant is not great, breakfast even pretty bad. In average, restaurants in railay are definitely not as good as anywhere else in Thailand: service really mediocre, food just OK... But still, location is amazing. One tip: everything is far cheaper and more relax on the west part of the island; the beach is ugly, but it is very pleasant in the evening.
Stunning location- Nice stay
from Mazworldtraveller
The beach where this resort is located is one of the most beautiful beaches in thailand. It is just so stunning and magical.
The Railay bay resort is located right next to 5 star resort Rayavadee so location wise you can't beat this. We paid 2500 bhats a night and for this price it is very good value for money.
Rooms were nice, large, very clean and comfortable but not luxurious. The pool was fantastic though busy with families at times. Breakfast was average.
Staff were very friendly and helpful.
Overall would recommend this resort for its magical location and good facilities.
We also stayed at the Princess Resort hotel which belongs to the same owners as this hotel but is newer. Rooms were much more modern and felt more luxurious but it is not right on the beach (Only 5 mn walk)
Railay is a magical place, make sure you go there!!
Not too great...
from A TripAdvisor Member
Just returned from a two night stay here. Overall I was not impressed with this place. Now I know I only paid $55USD a night but... Stayed in a deluxe bungalow which was anything but. Photos found on the internet did not compare. They did have newer hotel style rooms which appeared to be nicer but still hard to recommend. Shabby, dark, musty room. Even after complaining, the staff looked at me as if they didn't understand what I was talking about. Hotel grounds are also poorly landscaped. The pool is nice but small and since it was crowded when we were there, nearly impossible to get a chair. Most people however were quite rude in that they rushed to the pool area in the early morning, threw down their towel and book to save a chair for themselves, and then disappeared for several hours. The "spa" ... had a really bad massage there, and while it was relatively cheap, I did not enjoy it. Breakfast food was just downright terrible. Railay west beach is nice as there is not real beach on Railay east but it is literally a 3 minute walk from one to the other. Not ten or fifteen as some reports say. If I were to return I would probably stay at Sunrise Tropical Resort, or at the Rayavadee if you can afford it. Subsequently we did stay our last two nights in Railay at Rayavadee at and it probably the nicest hotel I have every stayed in. In sum, Railay is beautiful, but really hard to recommend Railay Bay Resort.
Railay Bay Resort
from A TripAdvisor Member
Overall I was happy with the hotel accomodation. We stayed 6 nights in the deluxe building. Having also seen inside the cottages I'm glad we paid the extra for the space and more luxurious fittings. But saying that the cottages are perfectly functional, the decor is just a bit basic.
The hotel is in a good spot on the sunset beach near all the action on that side of Railay. The only down side of staying here was the breakfasts - very unispiring food and often with long queues, but this was peak season. The hotel restaurant was one of my least favourite places to eat generally, and we tried plenty of better places around Railay (I love thai food :o).
Basic accomodation in paradise
from oreghe
I spent four nights here at the beginning of Nov. Railay West is one of the most stunning places I've been. I stayed in a delux bungalow which was pricey for what you got. Breakfast was poor. Food in general was not great. Pool is great. Our overall stay in Krabi was fantastic though the weather wasnt brilliant - did the trip to Hong Island which was great.. learned how to rock climb which was a huge buzz. I'll def be going back and I would stay at Railay Bay Resort again.
Loved Railey Bay - Hotel suits lower budgeted travellers
from A TripAdvisor Member
We stayed here just before the Tsunami.
Railey Bay is stunning, the beach is fabulous, the weather was fantastic, and we did some island hopping, rock climbing, and sunbathing. Had a GREAT Time.
We booked a bungalow, which when we came to check in , found to be fairly worn out and a bit scruffy, We upgraded to a delux room in the blocks, which was spot on, Wooden furniture, marble floors etc and a spacious balcony with nice wooden furniture too.
The meals here were ok, but there are so many places along railey bay to go to, that you wont need to eat in the same place more than twice in a fortnight.
Railey is a fantastic location, and I would definately go back. Maybe to a different hotel, but all in all I would give the resort 7/10
Depends!
from gbjoce1
I have given this hotel an average rating but I would go back there again! Railay beach is lovely and just eating breakfast by the beach looking at the lovely sea and those limestone towers would make the trip worthwhile. I had booked one of their superior bungalows but it was anything but superior, badly in need of redecoration, ripped sofa, stained bedhead etc. We complained and got upgraded to one of the rooms in the blocks and that was lovely........all wood and marble.............fresh flowers scattered on the bed each day. Only ate breakfast there, there were better places to eat lunch/dinner but this hotel has a lovely setting and on the right side of Railay apart from Phra Nang but we could not afford to stay at the Rayavedee. Give it a go but go for the rooms not the bungalows.
Depends what you're looking for
from sand_200
Railay Bay Resort and Spa, West Railay Beach, Krabi, Thailand. I cannot find an official website for it but it can be found on ---------, -----------, -------------, -----------. The full address for it is available on ------------.
This isn't a bad hotel, especially if you're looking for a cheap
beachside location.
Railay is one of the most beautiful parts of Thailand -
surrounded by the stunning limestone cliffs of Krabi.
The hotel is fine, but definitely more of a three star than
anything else. The hotel has a number of bungalows and then
accommodation in deluxe rooms and suites. We stayed in one of
the deluxe rooms, which was clean and comfortable - with most of
the things you'd expect. However the safe deposit (a rather
primitive plastic bag - though quite safe!) is behind the front
desk.
When we were there the hotel was having a new pool built (after
three longtail boats landed in it in the tsunami), so we never
got to use it - had to use the pool at Sand and Sea, but it
looked very nice.
The rooms at Railay Bay are nice enough (if you chose the deluxe
ones - I've heard that the bungalows at Sand and Sea are better)
but it was the service that let the place down. The staff were
fairly helpful but our toiletries were rarely topped
up/replaced, we were without toilet roll for a day, you had to
get a voucher each day for the poor breakfast offering (which
made me feel like a child who couldn't be trusted with all the
vouchers at once!), the restaurant was also poor.
However, it's the location that makes Railay - you have to take
a long tail boat to get there and will undoubtedly get your feet
and legs wet getting on and off - but it's beautiful!
Staff at Railay Bay and everywhere else in Krabi really need the
tourists to return - to miss out on Krabi would be a mistake -
GO!
My only word of warning - be careful with the longtail boat
drivers - they will try to rip you off especially when returning
to Railay in the evening!