A great hotel

We stayed at the Radisson in August. As it was our honeymoon, we had been upgraded to a queen room which was wonderful. We loved the fact that the hotel is amid all the trees even if it did make finding a spot in the sun difficult.

We used the bus to get in to Port Douglas which run quite efficiently. There is a charge, but if you've done your research you know that the hotel is a few miles from the town, so it was not a surprise to us.

There is access to 4 mile beach from the hotel - about a 5 minute walk. It's worth making the walk along the beach to the town too. The marina was a bit disapointing though.

The food & service in the restaurant were not great - much better in Port Douglas. Overall though, we had a great 5 days at the Treetops.

Only so-so

Stayed at this hotel for 2 nights back in April. Got a good deal online for the stay, but the room we got was pretty bad. We had no view at all, even though we were on the third floor. I don't remember what we faced since it was so disappointing that we just kept the curtains closed, plus we weren't in the room most of the time. Most of the corridors/elevators were outdoor, so there were some bugs and insects as we walked to our room. But along one of the staircases, there was this HUGE spider on its net, and the spider (including the legs) was about the size of my palm! I was already disturbed by this spider, but there were also geckoes (about the size of my pinky) in the room! They were everywhere - on the window curtain, in the bathroom, live and dead ones!

The hotel can be easily spotted as you drive on Port Douglas Road towards Port Douglas downtown. We rented a car, so we had no problem going to downtown (about 5-10 min away).

Breakfast was served at the restaurant by the pool. Food was ok, nothing too spectacular. The pool was also not too impressive either.

The reception and concierge were quite helpful though. We arrived at the hotel at around 9am, and they actually let us check-in early. Also, the concierge was great in helping us book one of the boat trips.

Overall, the Radisson Treetops offers good value but quality of the hotel is below par.

Consider Other Options

The Radison Treetops is an "ok" resourt, but not the quality one should expect from a Radison or the price that you are paying to stay here. The front desk staff although nice, did not go out of their way to ensure a pleasent stay or check in process. The resourt is so shadded that you don't see the sun or have any desires to use the pool. Although our room overlooked the pool, the majority of rooms have horrendous views of alleys, or junky walkways. I was extremely disappointed that I had to take a bus to get into the tourist areas of Port Douglas as the hotel is 5-10K away from anything; including resturants, 4 mile beach or shops. Although there is a bus service, the customer service of the drivers is appauling and it is expensive adding $10-20+ (family) to every meal and limiting your ability to come-and-go from the town and your hotel. Discussing issues with management was sub-par, they simply don't care.

There are a lot of private rentals and an Outrigger directly in the downtown area. Otherwise a car rental is a must if you plan on staying at the Treetops.

Great Place, Average Staff but 1

I stayed at Treetops back in the start of May.

I Felt alittle under done by the person incharge of the front desk, I belive it way because I get a Locals Discount. The staff refused my request to relocate my room to a pool view even after I was told of availability from other staff. The manager just refused.

The best part was the young man on the tour desk who went out of his way to book restaurants for dinner and explained the nightly activities for us. He told me that he is about to leave to go to Rydges resort for a change. And also he never got along with the front desk manager as well.

If Treetops let him go there mad. I use to see him all over the resort work and running five different departments. He is so switch on its not funny... He should be ruuning the resort.

I think next time I will be going to Rydges Reef Resort in PD......

Top marks for top hotel!!

We stayed here in Feb 2004 as part of our Australia trip. The hotel was excellent and the room was newly modernised. We were lucky enough to have a room that backed on to the pool area which was really nice. The staff at the reception were wonderful and could not be more helpful. The beach is a few minutes walk away and when we were there it was completely deserted ( due to the heat wave and 'stinger' season).

The restuarant was OK but Port Douglas definately had much more to offer, such as Table 41(one of the best resturants we have been to!!!)

The hotel has a desk that will arrange trips for you and give advice on what to see & do. We went on the quick silver tours which were one of the best trips we did in Aus.

Beautiful setting, some service could be better

We stayed here as part of our honeymoon last August. The trees make it seem really special and the bus to the town (although not always regular) is quite useful.

The staff seemed to have trouble on quite a few occasions getting our lunch order right - strange, as we made virtually the same order every day for 10 days!! We were also interrupted 2 mornings in a row while we were waking up by the cleaning staff, despite a Do Not Disturb sign on the door.

The pool area is beautiful and the choice of restaurants good, although we enjoyed eating in the town too. The trip desk was managed excellently.

Radission beat Rydge for a couples holiday

We stayed 3 nights at Rydges Resort and 3 nights at Radisson Treetops (they are across the road from each other). Both were in hotel rooms and costs was the same. We definitely found the Radisson to be better pick, more modern rooms, nice pool and great restaurant by the pool.

The apartments at Rydges may have been OK, but the hotel rooms were small, cramped and old and room facilities at Radisson were much more polished. If you have young kids and what the beach club for them and 4-5 pools then check in at Rydges and select the larger suites with kitchens (some back directly onto pools), if you are a couple wanting a relaxing break and nice meals then my tip would be Radisson treetops, particularly if you are selecting just the standard hotel rooms. Port Douglas itself is fantastic, make sure you take Quicksilver or other craft to Outer Barrier Reef for an excellent day. In central Port Douglas the restaurant "On the Inlet" with corresponding take-out "At the Outlet" are fantastic, fresh seafood and excellent views and prawn and wine buckets for happy hour in afternoon, not to be missed, we went there twice!

Gorgeous Resort

This has to be one of the most gorgeous hotels I have stayed in. The rooms are spacious and the rainforest overhead was tremendous. I adored the torches lighting the way to the restaurant at night. The staff were always pleasant and apart from the dire entertainer in the evenings (Think reeves and Mortimer - night club singer) everything was perfect.

Great Atmosphere, Iffy Staff

The resort itself is beautiful. From the open-air lobby to the dense flora throughout the property, you get a feel that you really are in the middle of the rainforest. The beach is only a short walk away and the local bus shuttle drops you on the main strip on Port Douglas. My only complaints are that the staff is definitely on tropical time and the restaurants have some strange seating/menu policies depending on which ones are open. The rooms were average, but the pool area and overall feel of the place make it worthwhile. Would definitely consider staying there again.

Relaxing and tranquil

Good hotel, very nice rooms. Hotel surroundings and grounds are lovely.

although a little claustrophobic. Not much sun around the pool because of all the trees! You can use the pool and gym just across the road if you want more space, free of charge. Trip Desk were very helpful and arranged 2 excellent trips to the rainforest and to the Great Barrier Reef, awesome! A relaxing and tranquil hotel