Pueblo Bonito Pacifica Resort & Spa
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TravelPod Member ReviewsPueblo Bonito Pacifica Resort & Spa Cabo San Lucas
Peaceful and majestic setting. Staff helpful and accommodating. Best spa experience to date.
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Pueblo Bonito Pacifica Resort & Spa Cabo San Lucas
Nice place to visit, but we wouldn't want to stay there
This is a really beautiful hotel, with many impressive features. Based on the reviews on this site, which had boosted the hotel to #2 in Cabo, we were VERY excited about staying there. The idea of a holistic spa, with delicious organic food and inspiring surroundings, sounded like just what we needed. However, the hotel is being mismarketed, and we left after one night for the PB Sunset Beach, where we had a much better time. We wouldn't say "don't stay there," since many people below obviously had wonderful times (though I wonder how many of them were relatives of Pueblo Bonito timeshare owners who were on the 7 nights for $299 special, which would certainly have made it a better deal). But we wanted to offer extra information beyond what's already posted, so people can make up their own minds.
--The hotel has a wonderfully impressive entrance, with a real "wow" factor. The lobby and hotel have a very interesting design, very soothing. The landscape is also really beautiful, great water elements. The pictures on the website and here do not do justice to how beautiful the hotel looks in person. The lobby smells wonderful.
--The food is exceptional. Yes, it's expensive, but it's very interesting and beautifully presented. And healthy and flavorful too. The service in Siempre was outstanding (can't say the same for the pool bar, see below).
--Much of the staff is excited to be working in a new hotel and is eager to please.
PARTS THAT WERE ANNOYING
--If this is a "holistic retreat and spa," why are they pumping muzak and even techno (!) all day long at the pool, instead of letting people hear the waves? This is not only at the pool, but also in Siempre. It's very strange to be in this supposedly serene atmosphere, and they're playing trip-hop?
--The main pool was closed for repairs (even though the hotel is new) the whole time we were to be there. The secondary pool is pretty boring (one big circle, no foliage)-not a place we wanted to sit around for a week straight (if you came to Cabo planning tons of activities in town you might not care, but again-this place is advertising itself as a spa retreat).
--The beach itself is not that interesting. Next door the Sunset Beach is on a much more spectacular stretch, with better views of the crashing waves and of beautiful rock formations. The Pacifica's beach is flat and monotonous, and you don't really see whitewater (you can't swim in it anyway because it's too dangerous).
--Unlike at Siempre, the service at the pool bar was terrible. Hardly any guests are at the hotel now, and there are many staff people standing around, but it took forever to get menus, order-4 times asking to get water, etc. We sat at the pool for an hour and a half-no one ever came by to ask us if we wanted drinks.
--The concierge was perfectly nice, but she had a constant line while we were there, and she also seemed to be answering calls about housekeeping (I waited to make a shuttle reservation, and she was on the phone trying to get the details of a guest's toilet which needed to be fixed). Surely they can have a better division of labor.
--The shuttles are very infrequent: only 1 an hour to Sunset Beach, and you'd need to sit around the Sunset Beach for 40 minutes if you then wanted a shuttle to town/the Rose.
--There is little activity going on at the Pacifica. A real spa has more exercise classes: right now they have one yoga class in the morning and that's it. And if there are more than 3 people there, they don't fit very well (it's under a small shaded roof in their "holistic area", the only really "holistic" part of the place). The website says a wellness coordinator greets guests upon checkin to set up their plan for the week. We didn't see any wellness coordinator-instead we were sent to the timeshare salesperson who gave us a hard sell for the morning tour at Sunset Beach but eventually took no for an answer (and we did get 4 free drink coupons for having had to listen to her). There are supposedly other activities at the pool, but they might have been cancelled while we were there because of the main pool being broken-we didn't see anything happening.
--There are weird pebble borders around the beds-be careful when you get up so you don't keep hurting yourself. We kept forgetting, and saying "ouch"!
On the other hand, the hotel staff was very accomodating when we said we wanted to leave, and let us switch the Sunset Beach, where we had a much better time. And we enjoyed returning once to Pacifica to eat dinner at Siempre (wonderful food, magical lights, tried to ignore the music).
But think carefully before you choose Pacifica: you may love it like the people below, or you may kick yourself and wish you had stayed elsewhere!! If it's a real holistic resort you are after, this is not it; if you want a rockin' beach vacation, there are more fun places to stay. But the food is good and the architecture is interesting.
Loved the Pacifica!
Recently returned from a 5 night stay and definitely needed a few more days!
On your approach to this beautiful resort you will enjoy the Cliffside views on the curving roads lined with lovely fuchsia flowers as you make your way down to the peaceful Pacifica Resort. So tranquil and serene, away from the all the other resorts...this is the place to just relax!
You will be greeted by the friendly and helpful valet staff. Upon entering the open and airy lobby you will smell the soothing aroma of the candles and incense, which smells absolutley wonderful!!
Our deluxe room was ok, but we upgraded to a suite (with the help of Engelberto, the front desk manager) which was double the size and well worth the extra $! The balcony has four chairs - 2 lounges and 2 cushioned chairs, along with the wonderful drying rack. And our view was absolutely amazing! The bathroom was a good size with a spacious shower and tub. The bed and pillows were comfortable and the "cold" air conditioning felt great after being outside in about 100 degree weather each day. (Very hot in August & September) The maid service was outstanding, along with the nightly turn down as well.
The amazing restaurant staff, namely - Rueben (a manager in the Siempre restaurant) was so accommodating and is a very special person who helped make my birthday one to remember, by arranging a beautiful dinner on the beach, under the (full) moon-lit star sky, along with the help of his wonderful partner - Oscar. If you have a special occasion to celebrate - I highly recommend this special arrangement.
Enrique was so nice and very helpful with different food selections.
At the Poolside Bar & Grill - Aire, Alfredo - was the best! - never did we have to move from our lounge chairs to ask for a thing. Tomas (one of the chef's at Siempre) - simply, a great person as well.
Magda - at the Concierge desk was amazing. She was always pleasant and so helpful in arranging and confirming all of our reservations along with specific celebration details!
Basically, the staff at Pacifica, go well above and beyond to accommodate their guests!
Just a little note to be aware of your "welcome package" when you check in. It is for timeshare at the Sunset, which I found does not compare to the simple magnificent beauty of the Pacifica. (Guess it is just not my taste). The free Mexican breakfast they offer is honestly - not good. If you have 3 hours to spare of your vacation time and plan to do some excursions, and dine at the PB resorts, then this timeshare deal may be good for you.
The shuttle times are not good either (as mentioned in another review). PB needs to extend the boundaries of their shuttle service.
Be very aware of the expensive and always changing cab fare in Cabo. Since the Pacifica is further away from the other hotels, you will pay dearly for cab fare if you want to explore some other beautiful resorts - The Palmilla, Las Ventanas, and Esperanza. Each of these resorts have their own unique beauty, and I highly recommend visiting all of them, as the food and service was excellent at each and every one of them!!
The Pacifica is the place to truly relax, unwind, and enjoy the serenity and beauty that surrounds you there :)!
Possibly top vacation ever
I am doing this evaluation from our room at Pacifica.
I think I'll hit the negatives first.
The times of the shuttles to town start too late (10:15), and you have to take a shuttle to the neighboring Sunset Pueblo Bonito and wait 45 minutes for the shuttle to town. Or you can get a taxi for $10-12 each direction(depending how far you go)
2 of the 7 days the ice machines in our building didn't work(but the staff brought ice to the room when requested)
The AC did not work well the 1st day.(it was repaired by the next day)
The beach is there to look at , not use. You can't swim because of the dangerous surf, and the staff will not allow you to walk close to the water.
the pool waiter service is suspect , with the exception of Fernando. They don't check on you as often as they should, but I may be comparing them to Pueblo Bonito Emerald Bay in Mazatlan, no one could beat Carlos and Chris
Now the positives.
Incredible staff, very accomodating, friendly, and professional.
Every question was awswered, if not right away, then with a follow-up call. We have been dealing mostly with Victor and Magda, both exceptional!
Maid service is very good. including nightly turndown.
The activities director(Miguel) is friendly and fun. I liked the mini-Texas Hold em games at the pool.
The hotel had only 90 people the 1st couple of days', by Friday it seemed to raise to 120. This is about 30% capacity, so the staff to customer ratio is favorable.
No kids! Sooooo quiet, uncrowded.
At night , a swim in the pool alone, jump into the hot tub and you may see another couple or two, but it is huge and could hold maybe up to 16.
Sit by the ring (8) of fires and gaze at the stars or full moon and listen to the surf
We have been up around 6:30 every day and going into the health club. All of the stair steppers, treadmills, and bikes have TV's attached and individual headphones. Also weight machines and free weights.
This is our last night,of 8. Oscar, the chef, asked us about having a dinner on the beach. For a $50 set up, we are ording off the menu of the main restaraunt, at least I am, my wife pre-ordered lobster.
Oscar is proud of his restaraunt and should be. He was at Las Ventanas for awhile. Good person, fits well with the Pacifica. Ask him to make shrimp tacos or a pina colada with Meyers Rum.
I don't want to go home, need 2-3 more days, guess we'll just have to come back.
feel free to ask any questions.
Most relaxing vacation ever
This was the most relaxing vacation I have ever experienced. The scenery and view from every angle of this hotel was beautiful! The service by each and every member of the hotel's staff was by far beyond outstanding. From their friendliness to efficiency to their sense of humor, the hotel is staffed by quality personnel. We were treated as if we were the only guests on the property.
This is the perfect place to simply unwind. It is quiet and peaceful. If you are looking for a loud, partying place, this isn't the place for you. If you want to rejuvenate, work out, get massages, walk on the beach, take a yoga class, enjoy the scenery, catch up on a really good book and have the peace and quiet of no kids..... this is the place!
If we ever visit Cabo San Lucas, we will definitely come back to the Pueblo Bonito Pacifica Holistic Retreat & Spa. Hopefully it will keep it's warmth and charm as it grows.
OMG What An Absolutely Breathtaking Resort
While my husband and I didn't stay at this resort, we did visit it two times. We stayed at the PB Sunset Beach (sister property a few minutes away). All I can say is WOW. This place is the most peaceful resort I've ever encountered. The staff was absolutely fabulous showing us around. We asked to see a couple of rooms and were shown the basic unit as well as a suite. If we go back to Cabo, we will stay here. No doubt!
Great time in Cabo
We just got back from a 6 day trip to Cabo (week of July 17th) and stayed at the Pacifica. It was amazing! As many people have said, there were not that many people at the resort...it was almost as if we had the place to ourselves. The staff was very friendly and helpful with anything you needed.
We attempted to use the pool at Sunset Beach- we went and had a good lunch there and then got a cart down to the pool. There were so many people (and a ton of kids) and there weren't many chairs left (plus, you could barely see the beach/ocean unlike Pacifica). We decided not to stay and headed back to the Pacifica which was a welcome to come back to after our trip to Sunset Beach.
The $10 cab ride into town was not bad at all, and it's nice to be near the action but have a quiet and really nice place to go back to at the end of the night.
Siempre, the restaurant, was good but expensive- just like everything else in Cabo.
We had a blast at the Pacifica and would definitely reccommend others going.
An Undiscovered Beachside Oasis Devoted to Truly Holistic Relaxation
I stayed at the Pueblo Bonito Pacifica July 5-8, 2005 and had a truly relaxing, wonderful experience. I found a surprisingly affordable package deal through Expedia (I believe the hotel is currently offering special introductory rates) and was lured in by the resort's promise of a contemporary "holistic oasis". The Pacifica is a brand-new resort (barely opened this past April) and is part of the famous Pueblo Bonito resort chain in Mexico. Here are some of my thoughts about the resort:
The Pacifica boasts a beautiful, contemporary design --- it is minimalist and modern but still inviting and comfortable. The resort features clean lines in its architecture and a soothing neutral color palette. The entrance is breathtaking: you are greeted by an airy lobby centered around a shallow stone pool with an amazing backdrop view of the Pacific Ocean. The smell of gentle incense wafts through the air ... you immediately begin to feel relaxed. The grounds are simply picturesque --- gorgeous greenery, pretty fountains, and all framed by the ocean behind it. It is also to be noted that the grounds are very well-maintained and clean. In essence, the resort is a quiet, "Zen-like" experience --- it is far from a rowdy, college "spring break" type of Cabo hotel. Come to the Pacifica and it is simply about upscale contemporary elegance and truly peaceful relaxation.
Every room at the Pacifica features a stunning ocean view: we stayed in their basic room and our view was incredible. Each room also has a spacious balcony equipped with a pair of very comfy lounge chairs (I even fell asleep in one), a mosaic table, and a built-in drying rack for your bathing suits (this came in very handy). The rooms are also roomy and very comfortable, including the well-appointed beds. The bathroom continues with the resort's contemporary design and is lovely. Rooms also feature free internet connection. Overall, the accommodations at the Pacifica are very comfortable and enjoyable.
The resort features a main restaurant: the upscale, very classy "Siempre". All the food served at the Pacifica is organic. We dined at "Siempre" our first evening and found the service to be top-notch, the restaurant setting to be beautiful, and the food to be delicious (though pricey). Besides "Siempre", there is also 24-hour room service (we had a great breakfast one morning that included fresh watermelon and honeydew juices) and a poolside cafe of more casual fare (this wasn't open yet during our visit, however).
POOL AND SPA:
The resort features two pools, one being an always-heated infinity circle pool. This pool was our favorite retreat --- the water was always the perfect temperature and felt amazing. The area can get very windy, so there are built in glass panels surrounding much of the resort (including the pool) to block the wind. There are also two jacuzzis --- the main jacuzzi, albeit beautiful, wasn't working properly during our visit, however, so we didn't get to use it. The resort is also right on the beach, but it is not allowed to enter the ocean because of the strong riptides. Those who wish to go into the ocean can go to the neighboring Pueblo Bonito Rose. The Armonia Spa on site is also beautiful and from what I gleaned from other guests at the resort, wonderful in its services. There is also a gym area available to guests.
The service at the Pacifica is remarkable --- upon arriving, we were immediately greeted by everyone by our names, telling us they'd been expecting us. Right when we entered our room and settled in, we received an immediate phone call from the manager welcoming us. The concierge was very helpful in booking a snorkeling tour for us and in recommending local restaurants in town to visit. Basically, everyone at the hotel appears eager to help and please you and you truly feel pampered.
The resort is located in a private alcove of Cabo, not in the big tangle of other resorts in the area. It is near the Pueblo Bonito Sunset Beach and a shuttle that comes on the hour will take you the Sunset Beach, from which you can take another hourly-arriving shuttle into town. The Pacifica is approximately 5 minutes from Pacifica to town. The problem we had with the shuttle is that it doesn't drop you directly in town, it drops you at the Pueblo Bonito Rose, which is a little bit of a walk from town. Because of this, we often resorted to just taking a taxi into town ... but be forewarned that even though it is a short, quick drive in, the taxis charge $10 each way. Other than the transportation issues, the location of the Pacifica is ideal because it is basically located on its own private beach and makes the resort feel very secluded and exclusive.
The Pacifica is a real gem and a truly beautiful hotel that lives up to its promise of a "holistic", relaxing experience. When we stayed at the resort, it was only 20% full, so it often felt like our own private oasis. For example, most of the time we spent in the pool, we actually had it all to ourselves. I suspect that since the hotel is so new, few people know about it. Thus, I would suggest taking advantage of this factor and visiting the resort sooner than later to truly experience the beauty and "newness" of the place all to yourself.
I would definitely visit the Pacifica again in the future --- I had an amazing stay at the resort and truly have very little complaints (the only real complaint being about the inconvenient transportation). It is a beautiful, luxurious, and refreshing addition to Cabo San Lucas and I would greatly recommend the Pacifica to those planning a getaway to Cabo.
Get there now!
The new Pacifica is a wonderful new retreat!. The archetecture emphasizes views and the natural desert. The people work very hard to serve your needs. They are very glad to see you and its obvious.
It is not yet well known and is currently sparesly occupied, which makes it even better as a get away. However even if it was full, I'm sure its service, location and facility would be an ideal place for a peaceful vacation.
The rooms are fine; decent size with nice linens on the beds and a nice, large balcony with great comfortable chairs. It can be windy and cool, so bring a set of jeans / sweater for evenings. As a new and ambitious property, they are still getting some bugs worked out, but nothing that couldn't easily be dealt with. Any issue was dealt with very quickly.
Overall it was very pleasureable and we would love to visit there again.
A Zen Paradise
We just returned from a week stay at Pueblo Bonito Pacifica Holistic Retreat and Spa. Words can't begin to describe the utter beauty and peace this hotel offers. The setting is beachfront where you can hear the waves crashing into the shore. The sound of water is heard throughout the hotel with multiple water features(fountains,pools,waterfalls).The grounds are beautiful with cactus gardens and palm trees.Our deluxe room was beautifully but simply furnished with state of the art bathrooms,very comfortable beds and a wonderful terrace to sit on with views of the ocean and pool.The staff really try hard to make sure everything is perfect. The spa treatments were wonderful and the staff especially NORMA was the best.Any small issues were quickly resolved. Victor and Karina were very helpful and welcoming(concierge).What we especially loved was the weather on the Pacific side is cooler than in downtown and there was a constant breeze off the water which was totally refreshing. The beach itself is beautiful but NO SWIMMING allowed due to strong currents and riptides. The 2 restaurants had very fresh and tasty food. Room service is also an option.Since we were so lucky to experience this hotel with only 6 rooms occupied during our stay we know this was a once in a lifetime gift.I know our next visit will be different but just as GREAT!!!!
Relax at Pacifica!!
An incredible hotel to unwind in. I visited Pueblo Bonito holistic hotel & spa in May 2005 barely 2 weeks opened. The minute you arrive you begin to see why it was named holistic. Every detail is simple and very pleasing to the eye. The architecture is clean and colors muted with splashes of bright accents that draw your eye to details. The lobby has a gorgeous pic-a-boo view of the grounds and of what's to come. There are cactus plantings everywhere in perfect rows surrounded by golden sand. The grounds are gorgeus and so perfect in design. There are many paths and areas to wander in. I was just a visitor to the hotel and asked to see a room. They were kind enough to take me in the regular room as well as the suite room. The rooms are beautifully detailed and comfortable, and all come with an ocean view balcony. I dined at their only restaurant and it was a delicious meal, pricy but worth it! The pool area is great. This is definitely a place to relax and take in the beauty of the grounds. I was told this was a no-children allowed hotel. I am definitely staying here in the future. Please take a look at the photos of my visit I've posted on this site - Just beautiful!
TripAdvisor Reviews Pueblo Bonito Pacifica Resort & Spa Cabo San Lucas
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