Sheraton Princess Kaiulani
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- Swimming pool
- Room service
- Room service
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TravelPod Member ReviewsSheraton Princess Kaiulani Honolulu
Feels more like Hawaii
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Sheraton Princess Kaiulani Honolulu
Princess Kaiulani very nice
My husband, his sister and I stayed at the PK, Oct 26, - Oct 31, 2003.
We upgraded to an Ocean View room from a city view. We liked the hotel and staff very much. Our room gave us a gorgeous view of the beach and the street below. The lobby is beautiful and we liked being in the heart of Waikiki
Loved the Sheraton PK!
My Husband and I fled here after a surprise of the bad sort at the Continental Surf Hotel. We fell in love. First night we stayed on the 9th floor and had a partial ocean view, w/ a great view of "Kings Street" (behind the Hyatt). Then the 2nd night, my hubby bumped us up for $20.00 more a night to an Ocean View room, w/ a fabulous view of Diamond head. It was the best! the rooms are kinda old and small, but the bed was great and the bathroom was clean. WE LOVED the staff, they were all fabulous. We never ate at the PK, but spent most of our meals at the Outrigger's Duke's restraunt.YUMMY!. We did enjoy watching the nightlife in the pool area below from the seclusion of our room. WE will definitely stay here again!
We booked our room thru Priceline.com and got a great rate. For the money we paid this place was a deal! However - our room had a TERRIBLE view. We overlooked the parking garage and garbage cans. Thankfully - the days we stayed there we actually were only in the room to sleep so the view didn't bother us enough to request a different room. GREAT location! I prefer a smaller hotel but the Princess Kaiulani was nice. It was clean and convenience. Besides the horrible view - our only other complaint was paying $10 per day to park and then having to walk up 5 flights of stairs to get our car. Continental breakfast is not included. Overall - if you pay full price for this hotel you can find better quality. At $50 / night it can't be beat!
Friendly and lovely!
We stayed here twice in one month. The staff were extremely friendly and they made us very welcome on our return with a beautiful fruit basket. We loved our first room so much that they booked the same room for us for our next visit. Lovely view of Waikiki from the balcony.
Room was good, hilarious incident when our toilet overflowed one morning, but the staff were there in minutes to fix it AND compensate us with a choice of goodies, vouchers or Starwood points. We could not fault the service. Location is perfect. This is where we will stay again if we are ever lucky enough to return to beautiful Hawaii!
Had a great, but too short, holiday staying at the Sheraton P.K. The entire staff was attentive and friendly, very eager to please. Yes, the rooms are a little small, but who goes to Hawaii to stay in their room? I would highly recommend this hotel to anyone who is visiting the island.
My husband and I were there for our honeymoon this past New Year. We had high expectations of the hotel since (1st) we paid good money for it, (2nd) we figured it's Sheraton -silly me, and (3rd) the lobby was welcoming. When we walked into our room, it was horrible. We requested a king size bed, we got a full size bed. The room's air conditioner was so loud, I couldn't hear myself talking. The room was incredibly small. The bathroom was disgusting. The tiles and the toliet looked dirty and rusty. When I went to ask for a room I reserved, I was treated unprofessionally. The manager asked if I knew what "request" means because I only requested a king size bed so therefore I didn't get one. I was told that I would be notified once a room with a king size bed became available, no one ever contacted me as to whether or not a room was available. I was then brushed off and the manager went back to her office. I was extremely disappointed with the quality of the hotel and its service. I strongly advise others not to stay there.
Absolutely loved the PK
We just returned from a five week visit at the Princess Kaiulani Hotel on Oahu. Our visit was sensational. We were treated with nothing but kindness, fruit baskets and flowers delivered to our room upon arrival. Candy sent to us upon discharge. The superb service and ambience around the pool area leaves little to desire. A walk acrossed the street to the ocean and located right in the heart of Waikiki. My hats off to the front desk staff and pool staff at the Princess Kaiulani Hotel. We will definitely be back again.
Looks nice, but rooms are not
The Princess Kaiulani is a rather large hotel, so the quality of your room could vary considerably. Basically, there are two main "areas" of the hotel building -- the low rise wing buildings, and the high rise single building. The lobby area is very luxuriously appointed and certainly holds true to its 3 star rating. This hotel caters largely to the Japanese tourist package market, and as such, the hotel really only cares about them. The best rooms are therefore located in the high rise tower, with the rooms being larger and more recently renovated. The old low rise buildings are for the most part, very old and in dismal condition. I got a chance to stay in the low rise section and was shocked throughout my one night stay. Just stepping into the room will reveal the old, dirty, carpeting. The air conditioning unit looked like it came out from the WWII era, all dusty, rusted, and just hideous for being in a hotel room. The bathroom screamed Welcome to 1965, being disgustingly dirty with old water stains everywhere. On the positive side, there is a true balcony for all the rooms on the low rise side, albeit there is not much to see as the "views" look towards the city streets and adjacent buldings. Because this building is so low, street noise is an incredible issue if you want to turn in early. All I heard until midnight was booming stereos from nearby clubs, cars burning rubber, sirens, and the occasional drunken pedestrian shouting. Oh well, at least you'll get some fresh air. The staff works hard to make the experience even less appealing for you. Not once did any staff member smile at me, or make me feel welcomed in any way. Upon check in, I was treated like an annoyance to the desk clerk. And even when I left the parking structure (adjacent to the hotel), the attendant was extremely rude when I passed him the parking voucher indicating I already paid for the room through the hotel directly. All in all, I will not stay here ever again. The low rise buildings are representative of a 1 star establishment. However, I did visit a relative on a later date in the high rise tower and their room was a lot cleaner and larger, but like I said, this hotel caters to the tourist package market so good luck trying to get a hotel in the tower at a decent rate.
This place was OK, stayed here for 7 nights in July 2002. The room was very small, but kept nice and clean. The hotel itself was very average...didn't feel very Hawaiian to us. The location is pretty decent, just a short walk over to the beach which was nice. Parking was outrageous at 11 or 12 bucks a night. We stayed here because it was one of the cheapest packages we could find. Wouldn't pay too much for this hotel, but not a bad place for budget travel, not a bad place at all. Oh and the breakfast buffet was expensive, and rather nasty!
Ants in my room???
Stayed at this hotel in June 2002. Service was fine. Got upgraded to from a suresaver room to a poolside view room. Not bad considering the room was on the second floor so of course that means the elevator ride wouldn't be a long ride down or up!! Got to our room (rm 206) the first day and it wasn't bad at all. However, in the bathroom we noticed some black spots moving quickly. As we looked closely they were tiny insects. How gross!! We called the front desk to advise them of this issue and to maybe spray some insect spray. Well, it took about one hour for them to arrive. The bellman said they were ants but it didn't look like ants. But I guess that's what they were! They had moved us to another room (rm 202). That was the least they could do but sure enough there were those nasty insects again near the mini refrigerator and some near the lamps. We did't complain no more but just wiped the area and tried to get rid of them. Eventually, after day two they disappeared or at least I didn't see any when I did look for them! As far as the hotel room itself was not bad at all. The concierge was helpful, the staff was friendly and the nightly entertainment was wonderful.
TripAdvisor Reviews Sheraton Princess Kaiulani Honolulu
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