Plaza Resort & Spa
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Historical Traveler Reviews Plaza Resort & Spa Daytona Beach
All I can say is WOW.
I must say, it was a pleasue staying at the Resort. I've read a few of the other reviews and really don't understand. Being in the hotel business for years, I was impressed by the Curb Appeal of the hotel and the friendly associates. We had a beautiful room on the Ocean. The room was clean and had excellent view. The balcony however was shut, yet found out through friends that the same applied to their rooms at another hotel. The hotel had a letter at the Front Desk stating that their is a bylaw and that you would have the option of not staying here and your money would be refunded. I believe that this is a fair approach to the Turtle situation they have at the beach, because of nesting turtles and the lights the Balconies give off. Our children had an amazing time and they have a great children's program and plenty to do for the Adults. I would recommend to anyone. I think it's the best in Daytona.
Never stay here
I would not recommend anyone to stay here. I checked in on Saturday July 19th at 10:30am I requested an oceanfront room I paid $170 cash money. The room wasnt ready until 4:00pm which was expected since check in wasnt until 4:00 but when I got to my room I was overlooking Eckerd Drugs & the parking lot. It was room 517. I immediatly called the lobby to complain only to be told that it was the only room available. I went down to talk to the manager, which to my surprise told me the same thing. I told him i didnt pay $170 to look at Eckerd's. So he did reimburse me $52.00. So I still ended up paying $130 for that nasty room. The room's ceiling was so molded my allergies could hardly take it. And the balcony was locked. The only thing nice about this place was 600 North night club . Will go back to the club but will not spend a dime at this place again.
Not 4 Stars but decent
This hotel is not worthy of Four- (4) stars but it has a great deal of good. I would stay there again simply due to the price and location to everything in Daytona Beach. The staff was very courteous and prompt, my every need was met in some fashion. However, DO NOT book your hotel online with Hotels or any other online deals without CALLING THE HOTEL FIRST and checking with them for the amenities, they don't tell you what is really available and what you can and cant do. Do not expect to get a balcony room and be able to open the balcony due to some lame Daytona Beach Turtle law. But you will have fun!
Not even close to 4 stars!
This place is a dump. My family and I stayed here in early May 2003 for five days. Customer service is not a priority - front desk personnel and housekeeping management were rude and not helpful. The pool was filthy and the staff didn't care. Don't believe reports that it has been fully renovated. It is sort of like Jeckel and Hyde - parts have been renovated beautifully - the restaurant was very nicely decorated, yet the hallways to the rooms looked like a fraternity house. Many room plaques were missing and in place, the staff had used magic marker on the walls to indicate the room number. I'm not sure when this was a 4 star hotel or how it achieved this status, but it is no longer. Don't stay here or you will be disappointed!
This is an overrated musty dump
Stayed there from 5/3/2003 through 5/08/03 and was VERY disappointed. It is an overated musty dump......Bad condition....I could go on and on....wounldn't stay there again for 10 bucks a night..
Do not stay here!!!
I have stayed in many hotels, but this place was absolutely the worst-especially for the amount of money we paid. The hotel is very deceptive-it looks nice on the outside, and the website and promotional materials tout this "recent multi-million dollar expansion". Let me tell you, the hotel seems like it was renovated five years ago, and has not been touched or even cleaned since. Our room had, among other problems: stains on the carpet, walls and ceilings; the furniture drawers barely opened and closed; the bathrooms were dirty and old, and were obviously not included in the "multi-million dollar" expansion; the bedsheets reeked like smoke; the balcony floor was crumbling and old (and I also had to fight to get them to open the balcony doors!); the carpet had threads pulled out; the cabinets were chipped and yellowed with age old grime and dirt; the door frame was cracked, and the wall around the door like it would cave in every time I attempted to close the door. Yes, that is just in my room. I could go further about the rest of the hotel (like the missing door number plaques that someone had replaced by drawing the numbers on the walls, the stained hallway carpets, the hallways that smelled like either the ventilation system was not working properly or the carpets have not been cleaned in a decade, or both, and on and on). As for the service-let's just say that the service was almost non-existent. The front desk staff were completely ignorant about the local area and attractions, and since there was no concierge ever on duty, they would only would provide us with a phone book when we asked for simple information (like the name of the local taxi services). The housekeeping staff did not vaccuum our roomonce during our entire 10 day stay-all they did was clean out the garbage cans and provide new towels. We had to call several times to finally get someone to change our sheets. We also had to wait a day to get someone to come to our room and put a mattress in the pull ne calls to the front desk and housekeeping for their assistance. And so on...Bottom line-stay away! Spend your hard earned money on a place that prides itself with the service and attention to detail that you would and should expect from a full service hotel. The last thing you want on vacation is aggrevation, and that's all you're going to get at this place.
Hated the Plaza Resort & Spa
This is an overpriced 2nd rate hotel. The registration staff is rude,
the restaurants are overpriced with small portions. Would not recommend
Very disappointing, not 4 star
I was under the wrong impression that this was a brand new hotel because of the fact that it advertized new health spa facilities. The hotel looks new from the outside, but is actually over 100 years old, although it has been renovated. I requested a non-smoking room, but instead got a room that smelled like a bar. They offered to give us another room, but had only a king size bed and there were three of us, so that didn't do. The sliding glass door was nailed shut, the refrigerator was dirty, the beds were saggy, not very clean, and the place was just old and smelly. I would definitely not stay there again.
I thought the room was really nice. (12/31/02-1/1/03). We enjoyed the mini refrigerator, comfortable beds, TV, etc. One slight problem was that the balcony door was locked so we couldn't go out there, which wasn't fair since we paid $299 since it was an ocean front room. But other than that, I would definitely stay there again.
This place is a dump!
After viewing several unacceptable rooms (dirty, running toilet, missing lightbulbs) I gave up and accepted an "ocean view" room. The windows were so dirty it was impossible to even see the ocean! I will never stay there again. Among the problems: although the room service was surprisingly good, ordered items were missing, dishes weren't picked up without several phone calls (housekeeping left the dessert dishes there for two days!), the carpeting was absolutely filthy, the bathtub didn't drain properly and by the end of the shower water was up to mid-calf, uncaring staff... ugh, the whole place was just gross.
TripAdvisor Reviews Plaza Resort & Spa Daytona Beach
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