Plantation Bay Resort and Spa
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TravelPod Member ReviewsPlantation Bay Resort and Spa Lapu Lapu
Historical Traveler Reviews Plantation Bay Resort and Spa Lapu Lapu
Wonderfull place as long you dont have special requests
I had the chance to visit this beautiful resort several times in the last 3 years.
I am Swiss and my wife is from Philippines, Cebu (Toledo). We love to stay inside this nice resort. The first times we went there it was fantastic. You can have your peace there if you are looking to spend some days in peace there. The quality of the rooms change dependent in which house you will stay! We had very nice rooms there but last time we was not happy with what we got. I had to complain several times before they give us another room. I like the kitchen they have. The quality of their food is very good. Also the presentation of their dishes is very nice. The service at the reception is very poor. The personal is unmotivated, not flexible and often unfriendly. If you have to organise something important then please do it yourself if you don't want to have any bad surprise! Unfortunately i got ill during my stay. We phone several times to the reception if they can help us to call an doctor. My wife was calling them several times and they always assure that he is on the road coming to us. After 2 and a half hour a nurse of the hotel arrived and bring a paracetamol. They don't call any doctor. We had to call ourselves a taxi and go to the next hospital where i had to stay because some kidney problems i got. When we got back they tell us that there is an mistake and they overbook the rooms so we have to check out for 2 days and then we could stay the last night again there. But only if they don't find any other solution. After we pack all and find ourselves another Hotel they tell us at the reception that thy found the mistake and we can stay there the last 3 days of our stay. I let the manager come there and so i could tell him personally what is my impression about their hospitality and their organisation.
But if you compare it with maribago or waterfront then i would still come back there! :-)
When you arrive you will be disappointed. The surround marsh is really ugly. The lobby is small and has warped floor boards and there is not enough staff to get you check in quickly. They took us to a room outside of the main resort area with no view and near a little tiny kids pool. We asked for another room and after another hour we were in. The room was nice but the bathroom has not been updated for a long time. We had a mouse in our room that ran into the space beneath the tub. We do not know if there were more. Our room was right next to the small fake beach. There are no real beaches in cebu because there are no waves. All beaches are manmade and have imported sand. At the beach they were setting up for a party within 30 feet of our room which sounded like fun. Turns out it was for a big wedding and we had to listen to the music shaking the walls until 1:00 am. We finally went to bed and then started hearing lots of partying that wasn't at the wedding. This would be fun except it was going on at the local resort next door. We were not invited here either. The Kareoke machine they had on was outside and you could here the drunks at 3:00am slurring and yelling all of your favorite songs. Then the roosters started. The slum resort next door had tons of roosters that would not stop. I went to the front desk many times during the night and they did nothing. We did not sleep at all and cut our 3 day stay short and left the next morning. I have loaded pictures showing the film on the water and the local resort next door.
Me and my girlfriend was looking a nice resort, but do not wish to go to Thailand or Malaysia as we have been to all Asia countries many many times. Philippine was always in our mind, but never know where to go to. While a friend suggested Cebu, we booked tickets right away.
We had bad experience with Shangri-la Rasa Ria (Kota Kinabalu), the hotel was only okay, service is rubbish! So we didn't try out the Cebu Shangri-la and guess what ... we made the right choice!!
Every single staff in Plantation Bay was like a friend, smile on the face at all time. Excellent service whether its by the pool, dinner, spa, room service, you name it .. The different theme of dinner was amazing!
Only problem before you make your reservation, check whether they had hundreds of Korean tour around! Because the day we checked out, I had some problem due to the large number of unexpected Korea tourists flooding into the lobby! That was a bit unexpected!! Don't get me wrong, I love Korean, its just that they filled the quite resort into a disneyland all of a suddent!?
Crappy service at Plantation Bay
We just came from a 3d/2n stay at Plantation Bay. I searched online for a nice resort in Cebu, and I decided to go for Plantation Bay bec. of the nice reviews here at Trip Advisor. I was also impressed with the pictures in their website, comparing it with Tambuli, Alegre, Maribago and Waterfront. We had 2 elderlies with us and 2 kids aged 2 and 6, so the 24/7 butler on call was a welcome treat. Ive read in their services that I can count on the butler for small errands.I paid $700 for a two night stay, and considering this amount, it was steep for a local like me. I could have stayed at the previous mentioned hotels for a lower price. Notwithstanding the price, I went for Plantation thinking that their price might be worth the service and all. One more thing that made me decide was the "No tipping Policy" . We were able to book a business class from Mla to Cebu, but the flight from Cebu to Mla was economy class. May 20, 11 AM - While I was still in Manila airport, I called PAL to ask if there were still seats for the business class for the flight back to manila, and PAL C/S said there were still many seats available. When we arrived at Plantation Bay, first thing I did was ask the Guest Services Officer by the name of CJ to call PAL and upgrade our tickets to Business Class. She assured me that before we checkout, our tickets will be ugrade. Holding on to her word that she will be contacting PAL, I enjoyed the Resort which was really nice. But I called them a number of times just to followup and their answer was they will call PAL. May 21- we went for a city tour in Cebu, and we paid 4,100 for 5 hours van rental. when we went back to the resort at around 8pm, I received a note from CJ, informing me that only 3 tickets were confirmed (for the 2 elderlies and for my 6 y/o child). And the rest, my husband, me and my 2 y/o child were on waitlist. She even added on her note "I hope we have exceeded your expectations" I immediately called them and complained that if they have called PAL earlier, she would have been able to upgrade all our tickets. If I had known this would happen, I would have called PAL myself, knowuing full well that an early call would assure me of a seat in the biz class. On top of this, on our first day, I asked the butler if it would be possible to buy "Lechon Manok" (Roastyed Chicken) , bec. I saw many stalls selling these on the way, just outside the resort, and a big mineral water for my baby who's still bottle feeding. The butler informed me that it would be wiser to just eat inside the hotel bec. there would be a corkage fee. And the 1 liter bottled water would cost me Php450. I was disappointed with what I heard knowing that it would only cost Php40 outside the hotel. I told him I stayed at Westin in Manila and Carlton in Singapore but a bottle fo water wont cause that much. To make it short, the butler wasnt able to give in to any of my requests. After all these unpleasant crappy service from them, they even have the nerve to ask us to check out early. I made it clear when I called them to reserve, that our flight back to Manila was at 7:30 pm. They wanted us out of the room by 12noon, and we've got nowhere to stay inside while waiting except their lounge, which nearly made us scream bec. they have no available fans, or airconditioning. And the shuttle they rpovide to the airport will arrive at 5:30 PM. I asked for leeway and expected some courtesy from the staff, knowing that we have both elderlies and kids in tow. Even the male staff was very rude when I politely asked for a late checkout. I said Id expect more consideration bec. not a single request fo mine has been granted. They also know that I was feverish the night before bec. I asked for a paracetamol. On a positive note, there was a nurse on duty 24 hours who took my temp and gave me meds. Upon checkout, they even charged us of mini bar consumption for a couple of softdrinks for 400. I told the cashier pointblank that the 2 elderlies dont drink sodas so its impossible that they consumed it. They double checked and reversed the charges. I think they would have given better service if I was Japanese or European, or Cebuano for that matter. I was extremely disappointed with their service, from Duty Manager, Guest Services Officer, down to their butler. Lousy service copuldnt make up for the nice resort facilities. I will always look back at my Cebu trip with disappointment. Maybe the "No Tipping Policy" was a bad idea. The services they give wasn't near to acceptable maybe because at the back of their minds they know that they wont be receiving any tip even though they give their best service. :-(
Could have been built in Anaheim...
Great service, awesome food, reasonable prices, very clean, but *ARTIFICIAL*... This resort is made entirely of manmade materials, so it could have been constructed, exactly how it is, anywhere in the world. It has an almost Disney-ish feel to it. The staff is civil but not overly friendly. I prefer a more realistic, more "local" experience, so the next time I am in Cebu I will try something else. Nice place, but just not my cup of tea...
Best place in cebu
Let me give you a quick background, I am an American-Filipina and vacation a lot in Philippines with my family. After trying all the resorts/hotels in the island, i will only stay in plantation bay. Everything is wonderful...the staff, the food, the pools, and the lagoons.
ROOM: extremely clean and spacious. I'm weird about the cleanliness of my rooms and trust me, they pass with flying colors!
FOOD: you have four restaurants to choose from and it's very affordable, compared to our restaurants here in the US anyway,
WATER: pools and lagoons absolutely breathtaking. cannot even express how much i love them. beach not that great. stay in the saltwater lagoon. got stung by jellyfish last time i went to the beach. not worth it at all! p.s.-the banana boat was great but first ask if it's jellyfish season before you go. i don't know if you've ever seen finding nemo, but the jellyfish scene in that cartoon resembles the one i saw there!
STAFF: expect only the best, incredibly helpful and wonderful people.
SPA: unbelievable! and by the way, once converted to our American dollars, the one hour massage is only $30! can't beat it.
IN A NUTSHELL, try it and you would not want to go anywhere else.
WHAT A SPECTACLE
The place is Amazing! The views are aboslutely breathtaking, The staff are courteous and the activites very wonderful. My friends and I spent a week in such a beautiful place. I'm planning to go back there next year.
Plantation bay is a lovely place to stay. My husband and I went there for our honeymoon(4yrs. ago) and though it was a short stay I fell in love with the resort. Excellent service. To those people who are planning to go cebu make sure you stay in this lovely resort.
This resort is fantastic. Best I've ever stayed at.
This resport is amazing. If you enjoy water this is the place for you. Fresh water and salt water swiming surround you. All kinds of accomodations. Several kinds of restaurants. And no tipping is allowed. Your own butler to manage your stay and is available 24/7. This is a magnificent find.
The staff were very courteous. The resort landscaping were very awesome. We enjoyed our stay even for a short period.We wished we could stay longer next time we check in.
TripAdvisor Reviews Plantation Bay Resort and Spa Lapu Lapu
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