Pier House Resort and Spa
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Historical Traveler Reviews Pier House Resort and Spa Key West
What a disappointment
My husband and I booked a standard room at the Pier House. Now I know why there are no standard rooms shown on the web site. The decore was painted cinder block walls. I requested another room, and was kindly accommodated with an upgrade. This room was much larger, but the tiny bathroom was the same as the standard room. For the prices charged here, the bathrooms should be bigger, updated and plusher. There was an ancient fan in the bathroom that just circulated (not vented) the air.
The spa was a disappointment. Nowhere is it stated there's a $10.75 fee for clients of the hotel to use the exercise room and hot tub. You find that out as you're about to work out!
A place to relax
After reading the mixed reviews, I was hesitant about our reservations I had made at the Pier House. But when we arrived I was immediately pleased. The Pier House is very conveniently located yet secluded from the hustle and bustle of Duval. My husband and I were there for 5 days celebrating our anniversary and we had a great time. We stayed in a Carribean Spa room, which was very nice and very clean. I am what my husband calls "a princess" when it comes to staying in hotels, but in this room I could relax and enjoy myself. (Chances are if you are reading this you are too.) The rooms are decorated in a kind of formal carribean style with hardwood floors. French doors lead to a small patio or balcony, and we had a jacuzzi tub. Spa services were excellent and since we were inside the spa building we enjoyed the aromatherapy as well walking to our room. Staff is very friendly and willing to accomodate you. The Pier House was a wonderful choice as far as comfort and location. We were very pleased. It is a bit pricey, but we didnt have to rent a scooter or take a taxi anywhere, which saved us $50/day.
The "beach" they show in their ad is a bit misleading, they do have white sand and water but it is actually only about 50 feet wide. Oh and there is a topless part of their tanning area they call the beach, but it is in no way secluded. (Key West is not really known for their beaches anyway!) If you want beach rent a villa from the Hilton on Sunset Key, if you want to experience some history of Key West, visit the Pier House! I wouldnt recommend bringing the kids though.
No elevators! Arrived with a wheelchair and found out they did not have elevators. Luckily they were able to switch a room and we got a room on the first floor. Loud air conditioner. We could not direct the air flow out of the air conditioner so it blew on the bed all night. Small bathroom, though there was a dressing area outside of the actual bathroom. Shower nozzle squirited water all over the floor. Beautiful pool and property.
Pier House Rules!!
Spent our honeymoon at the Pier House (September 27 to October 1) and had a wonderful time. The grounds are beautiful, the private beach is the best on that side of the island, and the pool and jacuzzi are open 24 hours. (The beach at the Hyatt has room for about two chairs and Ocean Key and Hilton don't have a beach at all). The Pier House staff was great and gave us an upgrade upon check-in. Our room was a bit dated (though very clean), but the view was great and the price was right. Admittedly, we paid an off-season rate and I might be a bit reluctant to stay anywhere on this side of the island when the rates soar to $300+/night for a standard room. The location is perfect and unlike the Hilton and Ocean Key Resort, the likeliness of a cruise ship blocking your sunset view is small since the Pier House sits down a bit from where the ships normally dock. Just to clear up something I read in prior review - cruise ships are NO LONGER required to leave the docks at 6:00 PM. They now can stay until 11:30, which happended twice during our stay. So paying a high price for an ocean view room at any of these resorts might be a waste of money. Besides, there are plenty of places (including the Sunset Deck at the Pier House) where you can have a meal, a drink,talk to some of the locals, and enjoy the sunset.
Those I saw sitting on their balconies certainly were not having as much fun as the rest of us. All in all I would highly recommend this property. If you have any questions, need advice, drop me an email.
A Very Nice Experience
My wife and I stayed at the Pier House and enjoyed the facility very much. You can't beat the location - in the midst of everything. Yes the room did have some things that needed attention in respect to wear and tear, but overal the room was excellent. A little pricey but you have to book Habour Front King in order to appreciate the location view. The mini-bar items were somewhat expensive. My wife had a massage from the Spa in the room overlooking the ocean and you could't ask for more. The Spa attendant was professional and very friendly. The staff was very friendly and professional as well. We booked this hotel during the main hurricaine season and considering the odds, we beat them an enjoyed a very expensive vacation for half the normal price. I don't think I would pay the premium price ($400+) during the peak season for this room unless you have money to blow. Otherwise, I would highly recommend this hotel during the non-peak season.
PS - If you really want to experience an unbelievable room - check out "The Grove Club and Resort" in Miami - it costs less and is very luxurious. A definite private romance hotel.
Loved Pier House!!
Wonderful hotel/resort! The hotel grounds are beautiful (tropical plants, romantic niche, well kept beach area...). The staff were very pleasant and helpful (keep your door bolted though, the housekeeping staff isn't very tactful when it comes to knocking and "waiting" for a response). The hotel is in an excellent location. We stayed in the "standard room" and it was very spacious and beautifully furnished. I highly recommend this hotel and enjoyed every bit of my stay in Key West!
The worst experience in paradise!
This old, overpriced resort was nothing special. Our air conditioner did not cool the room and was extremely noisy. Spent $350 for our small room and still they wanted $10 PER DAY to use the gym (which didn't have a TV, by the way). The bed was comfortable but the room was not pleasant. Don't be fooled by the balcony (it's only two feet wide by three feet long).
We left and moved to the Hilton (which is in the same general area and much cheaper).
Loved the Pier House
This was my 3rd stay and I can't say enough good things about the Pier House. Stayed in "Harbour View". Great staff, restaurants, beach and is close to everything. It's the only place to stay in Key West.
Forget the Pink Taxis, and Indulge for a Change
Having already visited this quaint little island at least twenty times before, and having previously stayed at its Hampton Inns, EconoLodges and Quality Inns, we decided this year to splurge a little and go top-shelf at one of the pricey resorts in Old Town. We weren't dissappointed. While the Pier House commands more of your hard-earned dollars than any of the budget hotels on Roosevelt Blvd, it's a well-appointed place that is both secluded from the chaos of Duval Street, and yet at the same time accessible to all of the fun. We found that our nightly savings on cab fare alone was by itself worth the extra cost of staying at this first-class resort.Our party was spread out among the facility, and we were able to sample every type of room, from the standard, and yet well-appointed no-frills double, to the luxurious Caribbean Spa suite, to the Harbour Front "room with a view" (and yes, the sunset was worth the price from our own balcony.) The layout and landscaping of the place is pleasing to the eye, the restaurants were all top-notch, and the staff was friendly and helpful, and genuinely concerned about our having a good time. Which we did, from start to finish.I've already booked our next vacation there, and we're looking forward to our new home away from home in the keys. It's a wonderful place to kick back, relax, and get away from it all.
Great corner room with two balconies
I stayed at The Pier House last Christmas-New Years Week. I had a great room, private balcony covered with foilage facing the pool and ocean and a balcony facing the front door. It is a first class resort. It has a private beach with a very nice bar out by the beach. I am looking forward to returning to The Pier House soon.Patricia
TripAdvisor Reviews Pier House Resort and Spa Key West
Travel Blogs from Key West
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