Parayso Hotel and Spa
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Historical Traveler Reviews Parayso Hotel and Spa Tulum
A strange experience....
The reviews on Parayso hotel made us think that this would be a great hotel for a relaxing beach experience. And the email contact about the reservations seemed to confirm this. However, we arrived in the afternoon and there was no one to check us in. After a while we found someone, holding a laptop and wearing earphones, and we talked to the owner who is in Canada. He explained how there was a mix-up. The rooms we booked weren't ready yet. It would take maybe an hour. We didn't quite understand whether they were cleaning the room or something else, because he kept on suggesting for us to take our time and go away for a while, and in the mean time we saw all kinds of people carrying suitcases from one room to another... so obviously something was going on...
Two hours later, we came back from our drink, we met the caretaker of the premises, Jessica. She explained us the rooms were still not ready. But we had had it by then and we wanted a room, now! So she decided to put us in other rooms, those on the groundfloor. These were ok. In one room there was a TV, and a microwave, both had a fridge. They were nothing special, and a lot of details were proving that there was still a lot of work to be done in this very new place. But it was right on the beach, and that is what we came for anyway!!
Right before dinner Jessica confronted us with another problem and asked us if we would want to change to the other rooms anyway, because the other guests had arrived and wanted groundfloor rooms. She showed us the penthouse, on the second floor with a very narrow steps leading to it. But we couldn't actually stay in this room (though they tried to convince us otherwise) as they were still finishing building it! So this was not an option and we stayed in our groundfloor rooms, being somewhat annoyed with this messy and unprofessional situation.
Concerning the premises and facilities: the hotel doesn't offer a bar or restaurant services and though it was possible to have breakfast, it didn't seem appealing to us. You need your car to drive to the center of Tulum or the ' centre' of the beachstrip or to any restaurant as the roads are not lit at night. Parking the car is outside the hotel gate, and there are limited spaces. There is internet, but the staff seems to be using the connection most of the day (talking to the owner through VOIP). We haven't actually seen the spa section. The pool is nice and there is a jacuzzi. The (groundfloor)rooms are ok, but nothing fancy. They are right on the beach and this is great. But for the rest we thought it was a very messy management on site, and the hotel opened way to early, because it obviously isn't finished.
In all the stay wasn't bad, but it was a lot less idyllic then the reviews here had suggested..! And I would not stay here again or suggest anyone to stay here, unless they seriously fix up their reception of new guest, the rooms and make it more professional then the messy but nicely situated place it is now.
Hotel Parayso was Pleasant, but a Little Dissapointing
We spent 3 nights at the Hotel Parayso at the end of our week long vacation in Mexico. We were traveling with another couple, and booked the Tulum Deluxe Suite (2 adjoining rooms) on the ground floor.
We drove to the hotel from Merida, and had some difficulty finding the place. When we finally arrived, we were told that our rooms had been given to someone else (a little upsetting, since we were tired and road weary, had booked the rooms several months earlier, and my wife had confirmed our reservations the previous week with the owner).
While we ate at a restaurant, Jessica (the manager) located a couple of ground floor rooms at Los Lirios where we spent the night. The next day, we transferred our stuff to our rooms at Parayso. To make up for this mixup, the owner paid for our night at Los Lirios, so we ended up only having to pay for 3 of the 4 nights we spent in Tulum.
Our rooms were spacious ground floor rooms facing the ocean, and had a microwave and fridge in each room. The larger room also had a television. There was wireless internet, although it was turned off on a couple of occasions. There is a nice, clean pool in front of the hotel.
Jessica was extremely nice and helpful, although the rest of the staff was not as friendly as those at Los Lirios.
The rooms were sparsely decorated, but were air conditioned and fairly clean. The shower was a little strange (no barrier between the shower and the rest of the bathroom floor), and hot water was unavailable once or twice. The biggest problem we had was that bug spray had been used (to combat ants), so the room smelled like Raid.
On two nights Jessica and the staff provided very nice dinners at the hotel, which we thought were being given to us to make up for the problems we had. Upon checkout, however, we discovered that we were supposed to pay for the meals - bit of a surprise. In all fairness, someone in our group may have been told that we were to pay for these meals, and the language barrier caused some confusion - none of us spoke much Spanish.
Overall, we enjoyed Tulum very much, but will try a different hotel on our next visit (probably a cabana).
I stayed at Parayso and absolutely loved it! It's a newer hotel and looks stunning. The rooms are very classy with a local touch to them. The amenities in the room such as the refrigerator and air conditioning were great. I didn't think I would use the ac, but by the end of the week it felt so nice once the breeze had died down off the water. Each of the rooms have their own little porch or balcony overlooking the water. It was a perfect way to enjoy the quietness of the morning while sipping coffee brought to my room. The staff were very friendly, smiley, and there to offer assistance no matter what you were after.
There are several things to do close to the hotel if you get tired of relaxing by the pool, jacuzzi, or beach. A place down the street offers bike rentals which you can use to check out the local ruins, go into town, or to visit another place on the beach. At night we enjoyed again the local area, sitting by the pool, and waching the outdoor, giant screen TV!!
Also, not to be missed, is the spa connected to the hotel. It's well worth the visit!
I hope to return to Parayso and the Tulum area year after year!
I stayed at the Parayso for one week at the beginning of April.
First of all, Tulum is just lovely and I would recommend it to anyone who is in search of or needing some R&R. It's a very relaxed and laid back.
I found the Parayso online and even though it was newly opened, I thought I would give it a try. The owners are Canadian/Mexican and very sweet and helpful. Both Graham and Monica were onsite everyday to answer my questions (which was good bc none of their staff speak English at all and I can't speak Spanish sadly...but I tried).
The Parayso is in a great location on a beautiful stretch of the beach. All the rooms have a fabulous view of the ocean. Each of the rooms has AC but I never even needed to turn mine on bc the wind from the ocean was just perfect. Enough to keep me cool at night and enough to keep the bugs away. I never saw one mosquito in my room.
The Parayso pool (pretty rare in Tulum!) was also quite lovely (and VERY clean) and again, bc the place is so new, the pool was never busy. It was often just me swimming in it.
The inside of the rooms are pretty simple. The bed is comfy enough and the rooms do have tv (satellite but most of the channels are in Spanish) and a mini fridge (which is great bc you can stock up on juice, fruit, beer whatever). The view from the balcony (more like a deck and opened up by wonderful glass French doors) was spectacular. You could fall asleep to the sound of the waves...just heavenly!
A lot of ohter places in Tulum do not have ocean view rooms (or if they do you pay a major premium) so this was quite a treat!
As I said, the hotel location is great and if you go next door to rent a bike, you can ride up and down the 'strip' to really enjoy the different sections and beach. Tulum is very laid back and come nighttime, really romantic with most places shutting down the electricity (not the Parayso which is great bc you can keep your fan or ac going if need be) and lighting 100's of candles by the road and beachside.
Don't leave without a massage from the Coqui Coqui spa next door. I had one on my last night as a farewell treat and it was one of the best massages I've ever had! Just divine and SO relaxing.
What a wonderfully relaxing time and beautiful vacation!
My boyfriend and I booked four rooms at the Parayso Hotel
(three other couples and ourselves) all on the second level. We all stayed a week and were in Tulum for a wedding, four hotels down the beach fron Parayso.
When we booked our rooms, we recieved exceptional service over the phone from Graham himself...the owner, which we came to find out is hard to come by with many of the hotels along the same strip of beach (many of are friends had alot of trouble booking and having anyone get back to them, at several other places)
And when we arrived! ...it was exactly what we were looking for! Parayso is beautiful and enchanting from the moment you walk in. When you first arrive through the gates it's a clean spacious oasis...great pool (though we spent most our time on the beach!), friendly service! It's the veiw of the establishment from the beach side that is the most breathtaking and the beach property itself...wow, what a paradise! The best and most beautiful spa in the area is connected to the Parayso, and all of our friends staying at other hotels came to visit this spa (cocui-cocui ...sp. ?). Parayso was quiet, but very near good food and fun. (Zamas ...great food and live music!)
Our rooms, like I stated were on the second level and had a look of simple elegance but slightly rustic...white walls with drk wood trim french doors and blowing sheer white curtains leading to great decks with every room and beautiful veiws.
We soon relized how lucky we were with our wonderful host, Jessica. She treated us with a wonderful breakfast of her own design each morning, drove us to town several times, and looked out for us in every adventure we pursued...honest and gracious! We'd be back to visit just because of her!!
Over all we were beyond pleased and had a wonderful time! We will be back for sure!!
Not what I expected
We had pre booked the "penthouse" for the panoramic views .When we arrived,the place looked closed. There was nobody around, it felt strangely unwelcoming.
The only person there was the owners father in law. He didn't speak any English, and didn't seem to expect our arrival. We tried to explain we had pre booked (and prepaid) for the "penthouse". When he did take us upstairs they were doing some remodeling to the room and it wasn't ready for guests. The room felt like an attic apartment, and we settled for another room. All the rooms here sort of have a "motel six" vibe...not a quaint cabana on the water feel.
I picked this hotel based on reviews and their web page. I had a totally different experience from what I expected. I'm not a picky traveler, and I have stayed in many places in Tulum since 1989. I was just expecting things to be more as advertised and was very disappointed. Some of these things were:
No "beach butlers" (i really don't mind walking to a bar or kitchen to get a beer, but I could never find anybody to get one)
No bar (they had one..just no alcohol)
Not 100% cotton sheets..just really scratchy polyester
No outdoor movies at night
Jacuzzi was cold and had no power unless you could find someone to turn it on...the pool was warmer
No WIFI...they had wireless internet, but it was locked and nobody knew the password.
Not so good breakfast...no fresh juice...instant coffee.
I was on a romantic vacation with my girlfriend, and this place was not romantic. We left early and went to La Vita en Bella which we LOVED.
If you want to sacrifice vibe and character for AC this place will work. The beach is amazing, but beware of your expectations from their webpage and other reviews here.
Hotel Parayso was very nice. We stayed there for 3 nights. We were the only guests in the hotel, so it was very quiet. The staff was very pleasant. Rooms: the rooms were nice. We had to ask for extra pillows and blanket for the fold out sofa. The A/C worked great. The floor was very clean. The bed was very comfortable. Hotel Grounds: Very clean. Nice pool area. Beach: The beach was great. Very quiet and clean. Overall it was a great stay!
What a place!
After a long day of airports & overbooked flights, we arrived in Cancun, picked up a car & away we went to Tulum. A few hours later we pulled into the parking area of Parayso (not to be confused w/ El Paraiso also in Tulum) & were greeted by Graham, the gracious host & owner, & his group of energetic young assistants. Our bags were whisked away & as we passed the open-air bar & restaurant areas on the right & the jacuzzi & lovely pool on the left, we finally glimpsed a slice of blue that was the sea. We were shown our room which was airy & spacious & through the double patio doors was the most beautiful beach leading to the most wonderful clear blue sea we'd ever seen. A little about the room & hotel & then back to the beach...
Our room had a small kitchen area (microwave, sink, small fridge) that was perfect for our needs. We'd asked before our arrival if there was a grill area in case we wanted to do some of our own cooking. Graham was quick to show us several cooking areas which we were welcome to use & also mentioned that he'd have a gril brought to our patio if we'd like. Our room was airconditioned (so well that we finally had to turn the unit off!) & had a nice sized bathroom with a shower w/ plenty of hot water & a good, strong stream. The pool & jacuzzi at the back of the property are beautiful & clean & in the evenings, tables w/ white cloths are set up for dinner & movies & sporting events are shown on a large drop screen. At night, with torches lit, pool lights glowing, and stars shining - it's magical. But did I mention the view?! The beach is stunning. And spotless. No cigarette butts, no beer cans, no trash, very little seaweed - just powdery white sand and palapas with new beach chairs. A quick word of caution to those easily offended: partial & total nudity is accepted & practiced by many individuals & families. Nothing tastless or flashy - just a quiet, healthy respect of & joy in the surroundings & the sea.
Graham & his sweetheart Monica are the perfect hosts (they brought us coffee one morning & were quick to recommend restaurants, etc) & this new place can only get better & better. We're already counting the days until we can return & enjoy this magical place!
Excellence at Parayso Hotel!
We stayed from March 27-April 2 at this intimate hotel and had a great time! We would definitely go back!
When we first arrived there was no one on site that knew English. Between alot of hand gestures, smiles and broken English and Spanish being swapped we got settled in very quickly. And our first impression was (and proved to stay true for the entire visit) that the grounds were immaculate. And it had the amenities of a larger hotel, but quiet and uncrowded because of being a small, family ran hotel.
The next day we met the owners, Graham and Monica (who are both fluent in English) and they were all about creating the ultimate experience for their guests. They designed everything right down to the curtains, and you can tell they put their heart into it every bit of it. They just opened up within the last few weeks, but they seem to have everything well under control.
The property has a unique two level pool, and a strangely ergonomic hot tub (after you figure out where you are supposed to sit it does a better job than most hot tubs in my opinion). I think all the rooms face the ocean. I know ours did. We had the balcony doors open the entire time we were there and the breeze flowing in was intoxicating....well, that along with the beautiful view that had us torn between getting in the water or sit on our balcony and drink it all in.
We travel quite a bit in Mexico and we are excited that we found this little gem. We will definitely be going back. I can't believe that the vacation is over. :( My husband is laughing at me because I am already trying to re arrange our schedule to return :)
Small, quit, but good service
We stayed a week at the hotel, Parayso, and it appeared that they were just finishing up. The rooms all have views of the ocean, there is a very nice pool and a jacuzzi too. i would recommend it to friends. breakfast was excellent.
TripAdvisor Reviews Parayso Hotel and Spa Tulum
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