Outrigger Laguna Phuket Beach Resort
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Historical Traveler Reviews Outrigger Laguna Phuket Beach Resort Thalang
Very good, but not outstanding
The Laguna Beach Resort is one of five hotels that flank the three lagoons in this 3km long upscale hotel complex on Bang Tao bay. (The other hotels are the Dusit, Sheraton, the upscale Banyan Tree and the poor cousin Allemanda.)
The Laguna Resort is sandwiched between the ocean and a lagoon with rooms available facing the lagoon or the ocean/poolside. Unlike the Banyan Tree or the Allemanda, this hotel is actually on the beach, and a nice beach it is.
Upon arrival we were greeted in the inspiring open-air lobby by a charming front desk receptionist wearing a full Thai dress. She kneeled beside our sofa and completed the check-in registration with a smile. Another charming woman quickly appeared and brought us lavender-scented ice cold towels and chilled grape juice in a wine glass with an orchid on the side for decoration. A very nice touch!
We booked this room through a Hong Kong agent at US$180 a night for a room (for 2 adults) including the breakfast buffet. The room faced a lagoon and although acceptable it was far from outstanding. As pretty as the seating platform looked in the hotel advertising, once actually seated on the floor cushions you could see crud at the baseboard (skirting) where the walls meet the floor. The ceiling paint finish was streaked due to poor-quality workmanship. Similarly, the washroom had a lovely sunken bathtub, but some of the ceramic tile joints were discolored and moldy so no way you would want to sit in it. The triangular fabric-covered headboard was stained (with what we speculated). One evening rust-coloured water flowed from the hot water tap for about half an hour. Because of these guestroom deficiencies we give these hotel four stars, not five.
The view from our balcony overlooking the gardens and lagoon was very picturesque. A cutesy-looking free shuttle boat comes around every 10 minutes or so and stops at all five hotels as well as the touristy shopping village. There is also a free cutesy shuttle bus that does the same route. The grounds of all 5 hotels are well landscaped and luxuriant with plenty of tropical vegetation. No sign of tsunami damage. All staff gave the same answer (well rehearsed possibly) that the tsunami only got as far as the pool and not the rooms. Surprisingly the area was virtually insect-free with neither bugs nor mosquitos.
The hotel's restaurants were excellent and very reasonably priced by Western standards. Our breakfast buffet was very good. We made a point of eating Thai food. Afterall we did not come to Thailand to eat the same steak and pasta we can readily get at home. We were told that long-stay and returning guests often eat off-property (on foot or by cab) as there are many interesting places nearby.
The hotel is built around a rather fancy two-tier pool and nice garden area. Massages are given on the lawn under the palm trees, quite nice. There is a water slide, swim-up bar as well as an outdoor dining room for light meals and drinks. There were quite a few kids in the pool as this hotel is marketed to families. If you don't want to hear the brats screaming all day long I suggest the smaller Dusit Hotel or the much pricier Banyan Tree which is marketed to adults.
Though the hotel and pool area face onto a beautiful beach the ocean views are obstructed by a row of cruddy ramshackle bamboo huts that hawkers have been allowed to set up. The local authorities need to smarten up and move these eyesores to a more suitable location elsewhere. I selected (and paid for) an ocean-front resort, not a ticket to some Thirld-world street bazaar.
The beach is quite beautiful however there are neither beach chairs nor umbrellas available from either the hotel or any of bamboo hut people. As the sun is incredibly strong this limits how long you can stay on the beach. The hotel has a "pet elephant" that shows us daily on the beach much to the surprise and amusement of guests.
I would recommend this hotel, however I would consider the Dusit or Sheraton as well.
Great holiday with teenagers
What a great hotel. Stayed for the last week in September with 3 teenagers, 2 eighteen year olds found plenty to do. The 14 year old quickly found others his age and spent all his time with them. The staff were so friendly and helpful, rooms great (worth getting the rooms with beach views).
Lots of cheap seafood restaurants on the beach near the hotel, but the hotels food prices were still reasonable.
Pool area with waterslide a great bonus. Excellent band at night in the bar
Quality staff and great place for families.
My family and I stayed here the last two weeks of August 2005 and we couldn't have had a better time. The staff were extremely friendly the facilities were great and the kids club a godsend.
Fantastic value for money, great freindly service, nice rooms, lovely people, great facilities what more can you ask for.
We are returning here next year for sure, the first time we will have revisited any place and int the last 4 years we have been to Mauritius, Mexico, Malaysia and here, speaks volumes.
Had a great relaxing time here and would return
We have just returned from a week here and had a great time. The check in was very efficient, you are greeted with a drink, cold towel and presented with a small flower garland. The rooms in my opinion need a bit of TLC especially the bathroom which was a bit grubby. However, the relaxing tranquillity of the place and the friendliness of all the Thai people, whether in the hotel or the beach huts make you soon overlook these small things.
The beach huts serve drinks during the day at a fraction of the hotel prices so go there, we also arranged a trip to Phi Phi Islands from one of the beach huts which was a truly great day out and should not be missed. In the evening we went into Patong a couple of times which is good if you are looking for designer fake bags etc, all the shops seem to have a secret back room filled floor to ceiling with every gucci or chanel bag you could wish for, my daughter was in 7th heaven! They also have some good fish restuarants there. The hotel run a shuttle service although we found it cheaper to go by taxi.
The Laguna area has 5 or 6 hotels in all and there is a paddle steamer type boat that will take you round the lagoon as well as to a small shopping village and drop you at any of the hotels.
The resturants in the hotel were very good, breakfast was the usual buffet style but catered for everyone. We had an excellent meal in the Grange Grill and also went to the mexican themed evening which was good. Would I return....yes although I make check out the Shearaton next time, it looked just a little more classy.
Just spent 8 nights (2-10 June) at Laguna Beach Resort, one of 5 resorts in the Laguna Beach area.
We were very well received at the entrance with a guest relation officer greeting at the entrance, a small garland for everyone, drinks and a really cold face towel for refreshment before registration which was taken care very quickly.
We stayed in room facing the inland lagoon. The view is excellent - I won't pay the extra for seaview rooms. Our room was virtually at the tip of the North wing of this sprawling low rise resort; just by the beach and close to the pool but quite a trek from the reception. If you are mainly interested in the pool or beach, ask for the north wing; the south wing skirts the lagoon away from beach and is convenient for the spa.
The room is spacious with a small balcony. It is spotless and kept that way throughout our stay. Complimentary bottled drinking water is provided daily and is replenished by the evening turndown housekeeping round who also provide additonal towels. The housekeeping was simply splendid during our stay.
Breakfast is up to standard with a particularly good bread and pastry section. The fresh fruit section is also good. The hot food section is a bit repetitive with the usual western fare. There is a Thai section with minor daily variations. Our room rate includes breakfast and the children are charged 200 Bhat each which is ok value. The alacarte breakfast menu would cost more for the children. If you can get a good rate without breakfast, there are local beachside restaurants literally a stone's throw away offering great breakfast deals.
We came in the low season and occupancy is very low, probably less than 30%. We met a family who was here same time last year who said that it was much busier and livelier then. The tsunami effect is still being felt I think. It is a good time to visit particularly with the deals available. A downside of the low occupancy is that the buffet dinner is no longer held but that isn't a problem as the there is a always something going on in the other 4 Laguna resorts (we had an excellent Buffet at the Sheraton).
Transport between the various Laguna area resorts is free - there is the hourly boat (very punctual) through the lagoons or the jeeps every 15 minutes. That makes dining at any of resorts very easy and convenient but I think there is a charge if you want to use the facilities at other resorts.
The sea is very rough this time of the year with red flags up during our entire stay. The beach is deserted most of the time. The days are often cloudy but showers are usally scattered and short lived except for 1 day when it rained most of the day. The inland lagoons remained tranquil and we had a wonderful time with the complimentary kayaking and sailing.
The 3 pools are well arranged with a nice slide and an elephant and corcodlile theme to the hard landscaping. A baby elephant, Anna (3 years and 2 months old according to the mahout) visits the pool area twice a day- this a great hit with the kids and the not so young. Our kids were able to have daily rides on the elephant which was a wonderful experience for them.
The local (non metered) taxis available at the hotel entrance are competitively priced but tours can be more cheaply arranged at the local agencies at the beach areas - hunt around for the best prices.
The Thais are very friendly and the nicest of peoples. I think this is what makes the difference in the holiday experience.
We had a fabulous time at the resort and would be happy to return. The Sheraton also looked a good bet and we will be persuaded by the best deal available between the two.
We went in the summer holidays with our three children aged 4- 15 and we all had such a special and exceptional time there. No it is not cheap to get there but it is once you are there .
The rooms are comfie and clean. Lovely beds etc, not overly plush but very thai. We had fruit ,water and other pleasant touches left on a daily basis and it really paid to build a relationship with the maid.
The pool is simply fantastic for all. Our youngest learnt to swim here because there were so many parts to it and he found a swimable distance to launch into. It is pretty and so easy to just lounge round day after day.
Lovely deep diving pool to swim lengths in if so inclined.
Easy to go on and on about this place as it is ideal for families. Kids club well organised with varied programme,but kids welcome here everywhere anyway.
Restaurant on beach on the left out of the back of the hotel great for lunch, hotel food gorgeous but pricey in comparison to outside.
TATONKA in town.
We used taxi firm at back of hotel-£7 for whole day.
Sports stuff great - gym not good. Baby elephant very sweet.
Perfect place this .......... have to go back to support them post Boxing Day.
No more Caribbean for me!
I stayed for 2 weeks at the Laguna Resort on Phuket. It was very quiet - but that's the holiday I wanted. I did a few trips around the island and if you want lively - then Patong is the place I must say that Phuket is a lovely island and the weather (I went in February) was 35C - brilliant. It was a bit humid but that's expected and there were surprisingly few mosquitoes. But if sunning yourself isn't your thing there is absolutely lots to do on Phuket so you'll never be bored - from elephant rides to visiting the islands (the James Bond Island trip is essential). The people are so nice and the food is gorgeous and reasonably priced. The only expensive thing is wine. 2 years ago I went to Barbados and I have to say Phuket beats it hands down. It is like having a vacation in a really different culture that has retained its authenticity, but with all the mod cons at hand. A great place - but next time I'll try staying in Patong and see if I can keep up.
Wasn't the best
The main fault was everyone coming to use the pools here from every other hotel in the bay. The location was superb, the staff couldn't do enough for us-so friendly. Great for the kids, they loved the elephant(hotel pet). For those wanting the ultimate in luxury try the Banyan Tree, this place is so tranquil and luxurious.
Laguna Beach Resort was nice but wasn't the best.
One of my friend has adviced me Laguna Beach Resort, but I think I won't... We are totally dissapointed with he things that we faced during our stay... At first day, as we entered the deluxe room of the hotel, we found a watermelon seed in one of the white unused towels, we found an underwear of an unknown person in on of the drawers in the room... Other than these even though we asked for a pair of slippers, we received them after a 5-hour-period when we called them again... Above all the lady who brought the slippers came into the room without asking our permission as if she is one of our neighbour or a close friend... When all the problems written above were explained to the guest relations, we received a wonderful basket of fruits BUT two black dotted napkins accompanying it... All of these might be very slight problems but if you stay in a 5-star-deluxe holiday resort you have the right to ask for those details... 2-star hotel can also serve you the bed, the room and an average service but details make the difference between a five and a 2 star... Here we are talking about a 5 star deluxe hotel having insects in the room... Overall the service was poor and the reception was confusing but Phuket itself was marvellous...
Fantastic for Families
We have travelled to many places around the world with our children but this is the hotel they like the best. The reason is that it has the best childrens club and activities we have ever encountered bar none. The club has its own clubhouse and swimming pool plus a whole raft of youth leaders who take the kids and put on loads of activities - 1 every 45 minutes - throughout the day to keep them interested. Not just cooped up with a video, really good things. They even brought a little elephant in on some days, they went swimming, they did crafts, treasure hunts, beach games, exploring, temples. It was really great. The hotel is beautiful - liike a lost city from Indiana Jones. The swimming pools are all like that - sort of themed and you can swim through tunnels and arches. There is also a fantastic adult activity programme - all included. Swimming lessons, sailing lessons, windsurfing, art, parasailing, tennis.... The rooms were large and well furnished and you had a large patio with a day bed on it. The bathroom was great with a shower and a sunken bath - more temple theming. There were a number of restaurants but you could easily walk down the beach to some local ones.
THis hotel is part of the Laguna beach resort area which includes the Sheraton and 2 other hotels - you can move between the lot of them.
It was utter bliss - I well remember the massages under a tree and would love to return.
TripAdvisor Reviews Outrigger Laguna Phuket Beach Resort Thalang
Travel Blogs from Thalang
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