One&Only Le Saint Geran

Pointe de Flacq, Belle Mare, 230, Mauritius | 5 star resort
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Location

This 5 star resort is located on Pointe de Flacq, Belle Mare.
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    Historical Traveler Reviews One&Only Le Saint Geran Belle Mare

    Ideal for small children as well

    from

    We stayed at the St.Geran for a week with our 10month old daughter.

    We had a excellent time and the location, the food and the service make this hotel truely amazing. The hotel is absolutely excellent for small children, there is a babysitting service allowing parents to get time together. All staff are extremely friendly and interested in children and the buttler service is excellent. Childrens laundry is washed as often as you want free of charge allowing parents to travel lightly.

    We had a ground floor junior suite which is large (700sq.ft) allowing plenty of space for a cot without "ruining" the room. Groudfloor allowed our daughter to crawl around the garden and straight on to the beach (a couple of yards max). There is no tea or coffee making facility and we brought our own travel watercooker for boiled water for bottles, but apparently the hotel does have them if you ask (we'll know for next time).

    The food is really really good! I get wined and dined in my job at some pretty famous restaurants in the world and I think the food here is at par with those. We dined most of the time at the terrace, which is the "standard" restaurant, but we found it better than the Spoon or P&V. We like to have a bit of everything rather than highly engineered single dishes and hence stayed with the terrace. Their buffet is really amazing and very high quality and you can combine buffet with single item ordered & prepared dishes.

    We'll definitely come back despite the long flight time (12H) which is a hassle with young children even if you take business class.

    Even better second time around!

    from

    Having stayed at Le Touessrok and Le Saint Geran on our honeymoon five years ago we were very much looking forward to our return and were certainly not disappointed!

    On arrival at 8am, our room was ready for us (complete with chilled bottle of sparkling wine, fruit, coffee and biscuits). Although the flights times in and out of Mauritius from the UK mean that this shouldn't be an issue for most, it was great not having to hang around until mid afternoon to actually get into the room.

    Rooms

    Junior Suites are very spacious with large bathrooms including huge shower (which has a ledge to sit on in case you fancy a rest!). Plenty of hangers in the dressing area. Pillow menu (wish we'd gone with firm straight away instead of for the last couple of days). DVD/CD player. Balcony with sea view. Although the last refurbishment was a few years ago, the rooms do not look tired in the slightest.

    As we stayed at Le Touessrok pre-refurbishment we asked to have a look at the rooms there. Again the suites were very nice, more modern/minimalist than Le Saint Geran but you couldn't really fault either.

    Service

    This is honestly the best place we have ever stayed at for service (and we have travelled extensively).

    The staff do make a point of getting to know you and calling you by your name to add to the personal service. I would particularly single out the staff at the pool bar who were excellent.

    Breakfast is good fun. Try getting back to your table without someone taking your plate to carry back for you! Seems to become a bit of a game amongst the guests.

    Food

    I would echo the comments made in the last couple of reviews about the quality and quantity of the food at all of the restaurants. Food in the main restaurant is not your typical "half board" fare, more gourmet cuisine. We particularly like Paul et Virginie (specialising in seafood), and it was great being able to eat there without paying a supplement on the "dine around" programme which the hotel is currently operating during the low season.

    We ate at Spoon on our last night. This was also very good although I was disappointed to note that there is no non-smoking area (we had to ask to move tables) and my husbands (principally decorative) salad with the cheese dessert had to be sent back as it had a couple of ants in it.

    Price

    The hotel prices are pretty high (not as high as some places we have stayed at in Europe) but you get what you pay for. Overall, given the levels of service and quality of the food, we considered that the hotel was good value for money.

    Finally, thanks to BA. Due to a delay on our flight home we managed to gain an extra day at the hotel!

    Almost flawless...

    from

    We went to the Saint Géran for our honeymoon in May 2006 on the recommendation of some relatives. We had high expectations from what they had described and were in no way disappointed. We agree with everything said in the review below - but we stayed in a junior suite and everything seemed to be the same except no chocolates on our pillows or scented candles! There were pillow menus so that you could choose the firmness of your pillows and bath menus so you could choose oils, candles, chocolates and champagne combinations (at a price).

    We thought the food was AMAZING, especially at Ile de Spoon - that has to be the best meal we have had anywhere in the world, it was truely exceptional. And to those going there expecting tiny nouvelle cuisine style portions - you couldn't be more wrong. I have never had so many courses in my life!

    I had a broken foot on our honeymoon and I was provided with a wheelchair from start to finish - this made the whole holiday a lot easier for us. The staff were always there to help me down stairs and to push the chair up ramps. When we went over to the Tousserok Hotel, we were at the top of a ramp and two staff appeared from nowhere and picked up the whole chair with me in it and carried it down the stairs!

    My husband and I are very keen on eating at a wide variety of restaurants and so were a little worried about the fact that there are only 3 restaurants at the hotel. However we were really surprised that we never got bored of the dining in the two weeks. You can also get the free bus to the Tousserok, so we went to their superb Indian restaurant called Safran too. This was also top quality. We had dinner on the beach with our own campfire, and private BBQ which was awesome.

    On the beach in the daytime, they bring you free fruit, crudité and dips and choice of So Doku or crossword.

    Our ONE criticism of the two One and Only hotels was that at the Ille aux Cerfs golf course, we were charged for the golf buggy (which was expected) BUT also we were charged about £16 for me to sit in it (not even playing golf) and I had broken my foot so had no choice anyway. Just thought this wasn't really in the spirit of the rest of the hotel and a bit opportunistic of them.

    We would recommend this hotel to anyone except very young couples (early 20s) who may get a little bored (and perhaps late teenagers). This is only because the nightlife is probably a bit more 'grown up' than they might like.

    We should just say that we preferred the atmosphere of the St Géran to the Tousserok, partly because it was less busy and more intimate. At the St Géran I honestly think every member of staff knew us and greeted us using our names, even from early on in the holiday.

    Le Saint Geran in one word, Heaven

    from

    I can't give this hotel anything but a well deserved high review.

    My husband to be and I sat sipping a refreshing cocktail admiring the view of the beach from the hotel lobby. And can you believe this was the start of our holiday and part of the welcome received at Le Saint Geran where the hotel does hold up to treating it's guest like 'The one and only' staying there.

    This was a special occasion my fiancé and me as we had chosen Le Saint Geran to have our civil wedding ceremony, something that was special for just me and him rather than having a lot of other people there or to have it in a normal registry office.

    We were assigned a wedding co-ordinator from the hotel who ensured that we were able to choose flowers for buttonhole and bouquet, setting for civil ceremony, wedding photographer and videographer, along with our choice of cake. The hotel made an extra tier for us the night before we left, to share with our family when we got back home and packaged it beautifully for the long flight home to London. In the evening of our wedding the hotel planned a surprise dinner, dessert and presented us with a bouquet of flowers, champagne and silver scroll case to keep out marriage certificate safe in and we were personally congratulated by the hotel manager.

    This was just the beginning as when we returned to our room petals were scattered everywhere in the room and on the bed with scented candles lit and a bubble bath prepared for us.

    The Hotel

    The staff could not have been more helpful from having our luggage unpacked when we arrived by our butler, to having special dishes created for my dietary needs, there was nothing that was too much for the staff. Yes I know you are probably thinking for the price you pay at the hotel you should expect to receive a high standard of service but the service was beyond average and every care was taken to ensure we enjoyed our stay.

    We stayed in an ocean suite which was very spacious, ample wardrobe area, CD and DVD facility, bath and shower with marble his and her sinks. The turn-around service at night meant that we had a different flower and chocolate left on our pillow every night with a different scented candle by the bedside. Fresh Fruit was provided in our room daily along with bottled mineral water.

    Free water was supplied on the beach and they also came to clean your sunglasses on the beach. On the really lazy days you could even order you food from the beach and have it brought over to you without even having to get up.

    The hotel is not tired looking but very high quality or did not have any pet rats when we visited. The décor of the rooms, the restaurants, the layout of the pools, the water-sports, fitness room, library, golf facilities, hotel shop and spa treatments were exceptional.

    The restaurants provide a great variety of food for every taste and will even prepare special request if required and the bars prepare a range of exotic colourful cocktails.

    In the evening the hotel had shows on which were very entertaining and also had special theme nights which also followed through into the cuisine's supplied in the restaurants.

    Surroundings

    They have a few day excursions that you can go on and those of you who want to shop can purchase many items relatively cheaply especially indian embroidery garments, bags, pashmina shawls from nearby. And they have outlets that have Pringle, Ralph Lauren, etc that can be purchased if you are in the mood for shopping.

    We went horse riding on the beach which was arranged at a nearby hotel and went into the Port Louis to look around and shopping malls with cinema as well and great seafood restaurants.

    I have to agree with one of the other views who described the sister hotel - Le Touessrok targeted towards an older clientele and very quiet, not very relaxed. We stayed at Le Touessrok for one day but didn't like the ambience or half-board restaurants so soon returned to Le Saint Geran.

    I honestly can't complain about anything and believe you me my husband and I do a lot of travelling and have stayed in many 5 and 6 star hotels across the world and are very fussy but Le Saint Geran, Mandarin Oriental Kuala Lumpur and The Conrad Hotel Bali come out tops.

    Both my husband and I have very fond memories of our 2 week stay at the hotel and could not have asked for a more beautiful setting and excellent standard of service, it was worth every penny.

    We have already vowed to return to the hotel in a few years time maybe even to celebrate a wedding anniversary.

    Absolutely Fantastic

    from

    I am rather confused by the review of the St Geran I have just read by a TripAdvisor member from Salisbury who said that the St Geran was rather tired-looking and poor value for money. So, in response, here are my family's views following a two week half-board stay at the end of Jan 2006:

    We had two adjoining ground floor suites overlooking the lagoon which were beautifully decorated with spacious luxury bathrooms. We took our two sons with us, 3 years and 7 months respectively, and they loved the direct access to the gardens down to the lagoon and the KidsClub.

    The gardens, the Spa, the Pools are all in pristine condition - there is nothing tired about the hotel that we could see - and I consider myself to be quite picky, particularly when you are paying that sort of money.

    The food was fabulous - both for us and for the children - NOTHING was too much trouble. The Butlers was incredibly helpful organising things for the children. We had a microwave, bottle-warmer, high chair, supply of nappies etc in our rooms from the beginning of our stay, to make a mother's life as worry-free as possible.

    The Mauritian nanny we had for the entire stay ensured that children were looked after (meticulously well) so that parents also got a rest!

    Free water sports and golf were a real bonus and the staff all over the hotel were delightful and very eager to please.

    Yes, if we are lucky enough (and rich enough!) to go again, we shall bring a supply of wine with us, as the mark-up on all wines is eye-popping but I discovered that this is mainly because there is a 300% tax on the importation of wine to Mauritius! The hotel has no objection to you bringing your own wine and paying corkage.

    It is not a cheap holiday, but my husband and I agreed that despite the 12 hour flight with two small children, it was the best holiday (other than our honeymoon) we had ever had.

    Nicer than Le Touessrok - but still a 'chain' hotel

    from

    Having stayed at Le Touessrok, my wife and I tried Le Saint Geran.

    It is much more up market - and the atmosphere more relaxed. People seemed happier! Beaches are much more natural - the sand is softer - and it has a more tropical island feel.

    That said, it is still part of 'One and Only' - and so has that hotel chain feel. As with a lot of reports, we felt that prices for wine and extras were unbelievably high and in some cases very inappropriate.

    Also, for the price, the hotel is a little 'tired' looking.

    I would think twice before spending serious money on a week or two here. There are better boutique options at these rates than this 'waitrose' type hotel.

    Still Remember it After 5 Years

    from

    I stayed here for my honeymoon in 2000 and still have great enough memories of this hotel to remember today. It was refurbished in December of the previous year so still felt very new. The rooms were great. I can still remember the excellently chosen atmospheric music that was playing when we entered the room for the first time - I really wish I had taken down the name of the CD. The fruit which appeared almost daily was a nice touch. The shower cubicle was very spacious, the water pressure first class and the soap and toileteries top notch.

    The restaurants were superb. The tables by the pool were a treat and they reserved the same table for us every night. Although the full board menu was a la carte the appetizers were help-yourself including as many fresh sea urchin (an expensive delicacy in Japan) as you could eat. South African sparkling wine was included in the buffet breakfast - far and away the best buffet breakfast of any hotel I've ever been to. They had an Alan Ducasse Spoon restaurant there at the time (which may still be there). As this wasn't included in the full board we only ate there once but I remember this as the most powerful food I have ever tasted. It's hard to imagine being stunned by food in such a way.

    As others have mentioned the water sports were good. There is also a golf course within easy walking distance of the rooms. Plenty of other things to do such as bicycle tours, tours of the island and walking on the beach (which was not plagued by people trying to sell things).

    We stayed in a ground floor Ocean Suite and it was great being able to leave and enter by the front doors which lead out onto the grass lawn only 30 or so metres from the beach. There were hammocks scattered here and there which were great for relaxing in.

    It's hard to please Japanese people who have very high standards, but my wife was a air stewardess for 3 years based out of Hong Kong and stayed in many good hotels but even this was her best which says a lot.

    Le Tousserok sister hotel had not been renovated at the time and was hugely disappointing when we visited but it sounds like they have done an equally good job of the renovation there.

    If there were any bad points about this hotel I certainly can't remember them. I definitely want to go back to Le Saint Geran for an important wedding anniversary some time in the future.

    Only surving because of its name!

    from

    I went on a work educational and I was really looking forward to seeing this property, but I couldn't have been more disappointed.

    Rooms are very tired, staff are not as friendly as any other hotel in Mauritius - (except the Maritim) and they seem to have a pet rat that lives near the restaurant!

    Also I allow hotels for some mishaps but my collegue also went on a educational only a month after me and on visiting that hotel was also horrified to see the rat again!

    Please consider on your trip to Mauritius choosing this accommodation as others like the Heritage, Residence and Dinarobin are much better value for money.

    Fantastic - better than Tousserok, but a few helpful tips

    from

    This is a fantastic hotel - certainly not as modern as le Tousserok, but a class above le Tousserok and older clientele - majority over 50. HAving said that, there were younger people there - a good mix. You go here for the food and the service, which really are legendary. They unpack and put your stuff away for you, and pack your suitcase for you on the day of departure. The watersports are the best I've experienced. Free water on the beach and fruit from time to time and they provide you with a free sarong and beach bag. They also come and clean your sunglasses on the beach.

    Most people go half board, but drinks are very expensive. My advice would be to buy a couple of bottles of wine and a bottle of spirit from the duty free at mauritius airport when you arrive - prices are good. Then on your way to the hotel, get your chauffeur / taxi driver to stop at a local shop and buy a few big bottles of lemonade or coke. The hotel don't mind you doing this, and it'll save you a fortune - you have a fridge in your room, and your butler will top up / replace the ice in your ice bucket on demand. Cheapest drinks are local beers. There is no tea/coffee making facitilies in your room, so some people take travel kettels and cappucino/hot chocolate sachets, which is a good idea. Having said that, breakfast is amazing, with everything you could wish for, including champers on tap to have with your orange juice with. There's even a juice bar where they blend healthy juices for you including ginger / celery etc etc.

    Final tip would be to take a travel iron. They'll iron your first night outfit for you free of charge, thereafter you have to pay for pressing - and there is no iron in your room.

    Finally, make use of the watersports - the guys there are great and show a real interest in you, no matter how low your confidence. With the majority of guests being older, the watersports are often not being used and are very quiet. You can do whatever you want to do, when you want. No queuing or booking. You could waterski all day if you wanted! It's so quiet, so much so that they'll take you on a private speedboat ride round the coast and out to the reef for 45 mins, just for something to do. The boats and equipment are all top notch. If your staying for a week or more, then you might want to stay a night or two at le tousserok, which you can do for free, but believe me, their half board restaurant is nowhere near the standard of st geran. Plus the beach, which is right on your door step, at st geran is far superior, and you can walk for miles along it - lovely.

    Last thing, tables outside in the restaurant seem to get better service.

    Sheer Luxury

    from

    We went to Le Saint Geran for 10 nights at the end of February 2005 for our honeymoon (with our 2 year old in tow!). We chose this resort mainly because of it's excellent kids club reputation and we were not disappointed. We transferred from the airport to hotel by helicopter (highly recommended!) and when we landed we were greeted by the Hotel Manager, Kids Club Manager, the butler and about 3 or 4 other staff with cocktails and flannels. It was certainly an impressive start! We were then taken on a 'tour' of the hotel and when we returned to our room the butler had unpacked for us and put everything away - we were in heaven! We had the same 'nanny' for the whole holiday and our 2 year old spent 12noon-4pm and 7pm-10pm at the club and had his lunch and dinner there (you can take the children to the restaurant, but they all seemed to enjoy eating at the club more). The facilities were very good and everywhere was clean. We spoke to a few other couples with children who were regulars at Le Saint Geran but had taken the opportunity to visit the new sister hotel 'Le Touessrok' a couple of days on this trip and all agreed they would stay there next year (it is slightly less formal), but I would not say this is a bad reflection on Le Saint Geran - which is a must if you have about £9,000 spare (this was the rough total cost of our holiday after paying for golf, childcare, lunch etc...). If I was pushed to pick out something that was not good it would only be that the children's TV channel was in French - although English is the official language, French is much more widely spoken.

    TripAdvisor Reviews One&Only Le Saint Geran Belle Mare

    4.50 of 5 stars Outstanding
     

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