One & Only Ocean Club
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Historical Traveler Reviews One & Only Ocean Club Paradise Island
A beautiful resort, but only so-so service.
I have really mixed feelings about the Ocean Club. While I loved the resort and hope to go back one day, I do think there are areas they could definitely improve upon. My husband and I got married there in February, so we have seen a lot. In order to get married or their property, you have to stay there for 10 nights! So this is not a cheap little wedding. And in my opinion, for all the money you put into having a wedding there (dont forget the 10 stay), they quibble over very little things. For example, because of the size of our wedding party (8 including us) we needed the head table to be rectangular in order to accommodate their partners. Now included in the cost of having the reception there is linen service, for round tables only. Since the head table needed to be changed from round to rectangular, we were going to have to pay for the cost of the tablecloth. Now considering how much money we had already paid for everything, that was like pennies. But considering how much we had already paid for everything, we should not have had to pay for a stupid rectangular tablecloth!The Ocean Club is one of those fabulous places where you can get so caught up in your surroundings that you forget you havent gotten everything that comes with those surroundings. If you go, you have to know what type of service you are entitled to and be prepared to fight for it. While we were there, I ended up staying in three different rooms (intentionally). The first room my mother and I stayed in was in the Crescent Wing and it was fabulous!!!!! The view was great and the room was beautiful, but the service was only ok. If you were not in your room when they came by, you could forget about the Champaign service. Some nights there was a pair of slippers at the side of the bed for each of us, other nights only one of us would get slippers. In the morning we would go to the little fitness center and workout, but when we got back to the room it had not yet been cleaned for the day. But that was ok since it was still a little early. What was not ok was for it to still be unattended at 1 and 2pm. And in this room, I dont think I ever saw our butler. We also got charged for phone calls, $150 worth, which we never made. And they had the nerve to get nasty when we wanted to have the charges removed from our bill. Its a good thing my mother was checking the bill otherwise we would have been out even more money.My mother and I then moved to a two bedroom garden villa in the Hartford Wing the day before the wedding so my bridesmaids and I would have plenty of space to get ready. The room was only ok. Actually, there was nothing really wrong with the room, it just wasnt the Crescent Wing. The housekeeper in this room was wonderful. She was warm and friendly and extremely helpful!And finally, the night of the wedding, my husband and I moved into a suite in the Crescent Wing. Everything here was perfect! We saw the butler lots of times and our housekeeper was great too. It was here that we finally found out that we could request our daily Champaign if we happen to be out of the room when they come by.Other bumps to make people aware of, check in takes a long time!!! The spa is pretty booked, so be flexible and dont expect to have all of your services the same day. In order to get a day of treatment, you have to call weeks prior to your arrival. But the services are great! The food at the Dunes is only ok. Nothing to rave about (except how expensive it is for so-so food!). And just because you are paying a lot of money, dont think you are entitled to special treatment. Everyone pays a lot of money to be there so that doesnt even matter to them. All in all, it is a beautiful place and I would recommend it to people, with one medium size caveat: know what you want and be willing to demand it!
Avoid this hotel by all means !
We stayed at this hotel for a 4-day week end. For a little less than $1.000 a night (food excluded...), we were expecting not only a wonderful resort but also an outstanding service.
If the hotel itself is really beautiful, the service is flat-out UNACCEPTABLE for the huge amounts of money we spent. The staff was unfriendly and condescending. The so-called butler was almost non-existent. The rapidity of room service was horrendous.
An example: you'll get the free champagne in your room only if you're in when they stop by at the end of the afternoon. And if you missed it, don't dare ask them to come back...
Just avoid this hotel if you want to get a minimum value for your money.
Worst Service Ever at "One&Only." Crap!
STAY AWAY! STAY AWAY! Admittedly, the location of this hotel is gorgeous, island splendor. But when a hotel says that you get our own butler, that you get champagne at sunset every night, that you get impeccable, unequaled service, and delivers on none of it, the location doesn't matter much. At $695 a night, I'd rather bang my head on a wall than pay to get the headaches which result from trying to track down the butler. How dare I ask for a bucket of ice, too! With nearly $100 extra in room tax per day and $7 per day for maid service, to pay over $800 a day and have room service try to charge $4.30 to deliver a bucket of ice is mind-cracking. If you consult Chris Curtis, the manager, after he gets done bragging about how he's the head of the place at only 26 years old, you'll find that he will claim that (1) you always have your DO NOT DISTURB sign up and (2) that you're being a problem customer who likes to complain as excuses for his hotel's crap service. Save your money. Pass on this place. Every time you pick up the phone in your room, a $3 charge appears on the bill and a 10-minute call to the states costs $53. I didn't know about the high fees to call the U.S., and got a nice $295 extra charge for my trip -- just for checking my messages at home. What something positive? Mannix at the pool is attentive and friendly. Gwen of night maid service is sweet and funny. Everybody else has an attitude problem and doesn't do their job. KEEP LOOKING!!!
Amazing experience awaits you!
We recently visited the Ocean Club for our 10th anniversary, and can't wait to go back. It was an amazing experience, from start to finish. We spent five days there, and I can't think of one negative about our trip. We were met at the airport by a very personable driver, who gave us running commentary of the area as he drove us to the hotel. He ran down a list of actors, actresses, and other performers who have stayed at the resort (Sean Connery, Heather Locklear, Julie Andrews, Julia Roberts, Bob Costas, Natalie Cole just to name a few). The staff at the Ocean Club treated us just as if we were as famous as the people listed above. The service was second to none. The staff is so warm and friendly, and you are always greated with a smile. We were met at the front doors by a concierge and 2 glasses of champagne. Check-in was effortless, and then we were taken on a tour of the grounds. It is absolutely breathtaking! Ocean Club is nestled into a private area surrounded by lush gardens and trees. You feel like you're in another world separate from the rest of the island. The size of the resort (106 rooms) provides you with privacy and plenty of romance. We were never surrounded by loud crowds, or waiting for anything. Once our tour of the grounds was complete, we were met in our room by our butler. I agree with another reviewer, who said the rooms were a little smaller than expected, but definitely adequate, and definitely well maintained.
The butler gave us a quick tour of our room and a synopsis of all the services that would be available during our stay. They even offered to unpack our luggage! The beach is staffed by very courteous individuals, who will retrieve your lounge chairs, and provide with you towels. Food and beverage services are available right from your lounge chair, making it extremely easy to relax on the beach. There are two restaurants at the resort. While Dune is set overlooking the beach, and provides a beautiful setting for breakfast, lunch, or dinner, Courtyard Terrace has excellent food paired with equally excellent service. The bartenders at Dune's bar will make you want to come back night after night for those after dinner drinks. All in all, the trip was perfect.
The driver who picked us up from the airport told us that we had picked the premier resort in the region to stay at, and that we would be singing a new song entitled "I Don't Want to Go" at the end of our stay. He was right. Several people we ran across said that they had visited the resort in the past, and continue to come back time and time again. It is a little on the pricey side, but definitely worth it. You are treated like royalty from check-in the check-out. We chose to do a package deal (which are outlined on their website), and were very happy with that decision. We had breakfast delivered to our private terrace daily, and enjoyed dinner at each of the hotel's restaurants. Another nice touch was the daily champagne and chocolate covered strawberries delivered to our room. That was a favorite for my husband! I would definitely recommend Ocean Club to anyone wanting to get away from it all and enjoy some pampering.
Service Sucks at Pricey Pit
My husband and I spent a small fortune to stay at this resort inexplicably famous for its incredible and pampering service. While it's true the grounds are beautifully landscaped, the rooms in the Crescent Wing where we stayed are so-so. The furnishings are already showing signs of wear and housekeeping is sloppy-- gray dust bunnies up and down the plantation shuttered doors in the bathroom, dusty table tops and floors. The vaulted butler service was absoultely deplorable--back home, we're still waiting for a bucket of ice we ordered two days ago. Room service was slow and sloppy-- serving buttermilk with coffee when cream was requested, eggs poached so long the yolks were hard as rocks, a $46 dollar sirloin steak a good 40% of which was inedible because of gristle, being brought used tea-lites after requesting candles for a romantic balcony dinner and being told that it "was the best [they] could do." At a hotel where you're paying $700 a night for a room. For that kind of money, they should have sent someone over in a cab to Nassau to buy candles. The concierges were some of the rudest and most unhelpful women we have ever encountered.
They could hardly pretend to give a damn when we complained about a problem, nor did they lift a finger to help return the passport of some poor Scottish man we found who was needlessly stuck in the country due only to their indifference. Service at the beach was slow and surly and, even though they don't charge you for ice or water anywhere else, on the beach it was $10 a pop. The delivery of an afternoon glass of "champagne" (too-sweet sparkling white wine, not real champagne) and 2 small chocolate covered strawberries was sporadic-- sometimes it came, sometimes it didn't. The same is true for the afternoon plate of fruit.
Some days we got it, some days we didn't. Some days we got clean silver and napkins with it, others not. Some days room service replaced dirty glasses, some days they didn't. See a pattern? There was no consistency whatever to the service. To me, that means no standards. The spa villas were gorgeous, but the treatments were rushed and combined (a 30 minute hand and 30 minute foot treatment got packed into a 20 minute combined number) and obscenely expensive. Although we were told on our first day that the butler would attend to any needs, we couldn't even get him to show up with the bare essentials-- remember that bucket of ice? On our last day, we returned at 4 pm to find our room still hadn't been made up! What happened to the exalted thrice-daily maid service? At the beach, just beyond the roped off swimming area was a jet-ski highway with the kind of traffic you might expect to see during rush hour on I-95 or some other major interstate. It was loud and non-stop. Also, there were a lot of high-pressure vendors walking up and down the beach trying to sell souvenirs. The only really nice thing about this overrated place were the pool and the pool staff. They, at least, were friendly and attentive. Unfortunately the pool closed at only 6 pm, well before dark, so you didn't get a lot of chance to swim. Finally, the front desk manager with whom we were forced to deal more than once was arrogant and completely unhelpful. The overall tone of the place was that, if you weren't famous or sweating dollars, they just didn't care. Save your money-- but not at the Atlantis, even though it is constantly promoted at the Ocean Club, it even has its own TV channel in the Ocean Club rooms-- perhaps because Sol Kerzner has his hands in both places? It was wall to wall people, cigarette and cigar smoke, gawkers, all the awful things about Vegas and mega-resorts. Overall, this place was a bitter disappointment. What should have been a carefree and relaxing vacation was ruined by the time and energy we had to spend just trying to get the basic services we were promised on the hotel website and the reservation staff (They said the pool was open all night). That kind of experience results in frazled nerves and the distinct feeling of being screwed.
Best honeymoon ever!
OCEAN CLUB is just THE perfect place for a honeymoon - as long as one can afford it! It may cost you as much as $ 3,500 for a week period but it is most definitely worth every cent of it. The paradise must look something like the Ocean Club. Limo service upon arrival and departure, iced strawberries with champagne served in the room, a turqoise beach with magnificent views of the ocean throughout the day... Just perfect!We chose it as it was near the Disney World-Florida which was our first honeymoon destination (superb as well but not for relaxation and romance).The views on the Internet say very little about this place. Multiply the pictures by 10000 to understand the magic!PURE MAGIC!Paradise on earth. Don't bring any clothes other than a swimsuit, a pareo and sexy underwear. There's also a heaven for shopping here as well!
Ocean Club - the Perfect Honeymoon Spot
I can't say much more than what has already been posted, but the Ocean Club was AMAZING. We stayed there for our Honeymoon between 06/16 and 06/23 and loved the place. First Day: We arranged for a town car pick up and I think it was already in use so they sent a white limo instead.
The driver was there on time and he was very nice. Once we arrived they welcomed us, opened the front door, and sat us right down at a check-in desk. Someone immediately offered us champagne or pink lemonade the the general manager came right over to personally greet us. They then showed us the grounds, our room, and our butler was introduced. He brought us ice and later on a bottle of champagne. The room was great with everything you could want inclduing an unbelievable ocean view, a great entertainment system, and excellent bathroom. We relaxed for a little bit, swam in the ocean, and then then went off to Atlantis for dinner. When we arrived back we had 2 bottles of champagne waiting for us because it was our Honeymoon, Godiva chocolates on our pillows, our slippers set out, 4 chocolate covered strawberries, and two bottles of Fiji water on each nightstand. It was as perfect a welcome as anyone could ever ask for. I can't tell you enough how wonderful the place was. Just picture perfect. Everywhere you walked was a photo opportunity. The beach was great, the pool was excellent, and we loved the workout facilities. We went the manager reception and the GM talked to us for 10 minutes and walked over to say "goodbye" when we left.
Around the pool in the afternoon they offered complimentary pink lemonade as well as sorbets. At the beach my new wife received and Evian misting when it was too hot. The gardens were immaculate and you could tell they put a ton of work into the general grounds. As a bonus, they offered a free shuttle service to Atlantis in an Escalade. As for Atlantis, we enjoyed the dining. I think my three favorite restaurants were Dune, The Bahamian Club, and Mamma Loos. All offered great service and good meals. In closing, I just want to say that if you want a perfect honeymoon spot where they take care of everything, choose the Ocean Club. It was simply perfect.
Highly recommend for service and class - $$$$
Travel Log JUNE 2003 I cannot say enough about what a great experience staying in this hotel was for us. We are well travelled but have been off the circuit for a while with a baby.
My recommendation - leave the wee one with the folks and go here -mama needs a breezy hammock getaway complete with a personal butler and champagne and strawberries every evening before dinner.
There were families here and I would definately return with my daughter. The children were very well-behaved and due to the layout of the resort, they were hardly noticed. The room was a bit smaller than I expected but every bit as luxurious.
Service was always above and beyond and we felt like royalty even though we stayed in the less expensive wing of the hotel. The people were just friendly.
I was worried about overrun of people from Atlantis but we never experienced it - even through a busy weekend. They now have security posted at most access points to the property so that folks from other properties can't wander around.
There was easy FREE 15-min shuttle access to the golf course and three Atlantis-related properties (same management company).
The shuttle and the champagne/strawberries and morning paper are the only things FREE on this island. Expect to spend $25 per person for breakfast and lunch then nearly $75 per person for dinner on the property. Having said that, I should also say that you might try to exercise more restraint than we did but everything is sooooo good.
If you can manage it, get yourself to Paradise immediately!!!
NOTE There is a direct flight into Nassau from Houston via Continental.
I recommend this vs having to face a delay in one of the many Florida airports. Keep that vacation stress at bay!
Unbelievably relaxing/phenomenal service
From the moment my boyfriend and I arrived, we were treated like royalty. As we checked in, a refreshing pink lemonade was brought to us. The entire one week stay, the staff were always smiling, and eager to please. The daily complementary champagne/chocolate dipped strawberries added to the royal treatment. The grounds were beautiful/private. The garden by the pool is amazing. The new restaurant DUNE was very impressive, and we are hard to impress when it comes to food. The lobster sandwich and peanut dipping sauce were one of many delicious options. In addition to the quiet, peaceful, elegant grounds of the Ocean club, you have access to all of the amazing fun at ATLANTIS. It is great to have the option to be either in a secluded beach, where staff bring you drinks, or in a more crowded energetic area at ATLANTIS where you have tons of options for food/entertainment. I preferred staying at the Ocean Club vs Atlantis b/c it was much more private. In addiiton, the ocean club has superb spa services. They offer a dual massage, with your spouse/partner, using balinese techniques, which was out of this world. Afterwards, they bring you assorted exotic fruits/your choice of hot tea as you lie in your private spa hut on a bed outside w/large fans cooling you from above. I could go on and on. The Ocean Club is pricey ($700/night), but I felt that every penny spent was worth it. I have traveled from Hawaii to Paris to Spain to Milan to Mexico, and the Ocean club is definitely one of my top 3 favorite places.
Amazing getaway but pricey
After taking our first full vacation since our honeymoon, we decided to spend 1 week in total paradise. The old world charm of the Ocean Club was exactly what we needed to get us into a relaxed mood and the resort had all the modern bells & whistles to give us everything we needed. The only negative is that the prices were high ( $10 for a large bottle of water, $50 average for breakfast for 2) but if you have the cash..... well worth it. Once you go, you'll be hooked for life and yes... we plan on returning as soon as possible.
TripAdvisor Reviews One & Only Ocean Club Paradise Island
Travel Blogs from Paradise Island
After flying from Beijing to Toronto, staying the night then flying Toronto to Nassau, we are officially in paradise! The Bahamas are amazing and our townhouse is literally right on the water. Went for a bus ride into town to check it out and met loads of lovely people. We are going to have an excellent week here!! Ellen swam longer than the rest of in the clear warm water and saw two big turtles!! Jetlag is a drag but am sure will get over it ...
... arrived back in Nassau, we decided to walk around and see a little bit of the island before getting back on the cruise ship. We didn't end up buying anything from any of the stores but it was still fun to walk around and look. When we got back to the cruise ship we went to the room to change, and went to deck 16 to lay out by the pool and watch the cruise depart from Nassau. Even though we only stayed in Nassau from 7-2, we still had an amazing time and it was a place we will never ...
... to ask me….the entire place was stunning!
From here, we walked along various hallways before taking a back exit door which brought us directly to the exterior grounds of this resort. Wow....is an understatement! It was a WOW, WOW, WOW factor!
Fantastic views of the whole resort could be seen as well as ...
... Bahamas and we were free to explore the city until we had to back on the ship so it could begin it's journey to the next city.
Below is a summary of what we did on each day/night:
Night 1: After our long journey from packing up our college lives and saying goodbye to our new friends and taking a plan from Jersey to Miami, we were pretty beat. We spent the afternoon napping a little bit and did a little exploring around the massive ...
... our day at the Aqua Spa.
While the families with kids can dance, play pool volleyball, and be crazy ... the Aqua Spa includes a zen room (aka solarium) with diffused light, tranquil sounds, waterfall sculptures, and a short lap pool. Nice. The actual spa has massage, tranquility rooms, hair and nail techs - all with spacious views out to ...