Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront
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Historical Traveler Reviews Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront
OMG, what a horrible nightmare my stay at Ocean Sands was. This newly aquired resort is managed by a Janus corporation????? What management??? It is non-existant. I tried to contact the GM in reference to the poor service that we received, but it was to no avail. He didn't have the courtesy of a measly return phone call. Not even at a hostal do you get this type of treatment. We stayed at the hotel last year, and it was wonderful. The staff was very accommodating and very helpful. It had a family atmosphere. And more importantly you always were able to see the GM if not you definetely heard him which was very reassuring as a guest that if a problem arised you would have help. Boy, what a difference a year and a change of management make. The hotel is in a beautiful location but is sooooo poorly managed. It is no longer the Spa Atlantis it used to be. Hopefuly the current owners would do something about it and restore it to its past splendor.
Had a good spa experience
I spent 4 days at the spa with Marilu Henner's THM group. I think the entire group had a positive experience. The room was lovely with a gorgeous view. I enjoyed my morning and evening tea on the balcony. The bathroom was spacious and included a shower and tub. The bathtub was deep with arm rests which made an evening soak especially pleasureable. There were plenty of clean towels and maid service never failed to replenish generously. The chef prepared the food especially for our group according to our dietary requirements and it was delicious. The exercise instructors were generally of high quality and friendly. I especially appreciated Victoria, a woman in her seventies who taught us yoga on the beach. She was vibrant and clearly committed to making our classes a special experience. I also enjoyed the water aerobics offering and the jacuzzi afterwards! The hotel had experienced some problems due to flooding the week before, but they valiantly pulled everything together so that we could have a relaxing stay.
Great Service at Ocean Sands!
I visited the Ocean Sands with a group last weekend, and before we arrived we provided the staff with a long wish list of food requirements, exercise classes, and group meeting rooms.
The Ocean Sands staff not only met but exceeded our expectations!
Any minor problems were quickly and cheerfully corrected. The chef went out of his way to meet some very specific dietary requirements, and the food was absolutely delicious and well presented. Spa staff and exercise instructors were skilled and attentive. Beach access was great. I would recommend Ocean Sands without reservation.
I had an excellent experience at the Ocean Sands Resort. The food was excellent. The chef Felix and the fitness director Oris were always available and paid special attention to our group. They were organized and could answer any question or need we had.
The rooms were large, spacious and clean. I think all of rooms have an ocean view. They had a good variety of exercise classes. The pool and whirlpool were always open and plenty of towels were available.
There is a lack of a convenience store in the area.
Fabulous Personal Service
The staff was outstanding. They really went out of their way to please us as a group and as individuals. Oris was in charge and always willing to be of assistance. Felix the chef was very friendly and accomodating. The food was fabulous! The water aerobics instructor was top notch. The rooms are huge, very clean, and contain everything you could need (washer, dryer, safe, ect). The spa was very clean, lots of towels, and the beach was great. We went during spring break and I was concerned about breaker's partying ruining our trip but we weren't disturbed at all. It was a very peaceful, enjoyable stay at the spa.
I just returned from the resort.Was there Mar16-19th.
Marilu Henner had a group of us girls (and a few husbands)who continue to take her Total Health Makeover online classes every month come for a weekend of fun & camraderie.
We had a very professional front desk personnel.They were johnny on the spot with towels for the pool or the beach.The pool area is lovely.The beach is fine as you would expect & the grounds are well kept.
The rooms are lovely & have fridges, microwaves,and washer & dryers.Everything you'd need. The only minus is that the water pressure for the showers is a bit inadequate-little water pressure!Other than that the rooms are fine.
The fitness classes are fun, with great instructors, in a beautiful aerobics room with all the needed props.Take Terri for pilates-she's tough but funny.
The girls who did water aerobics were gaga over Michael,the water aerobics instrutor.Great instructor (I watched-did not take the class) & great to look at.LOL.
Oris, the fitness co-ordinator was fantastic!!We met every morning for an organized walk & she kept us together as Marilu's walk was incredibly fast & we all kept lagging behind.Oris spent the weekend at the hotel to be available to our large group.We really appreciated that.
Felix, the chef, was not only a fabulous chef but funny as can be!We really enjoyed his company,Thank you Felix.The food was yummy, prepared perfectly,and presented beautifully.
And now for the few drawbacks:
There are no areas nearby in which to grab a Starbuck's coffee or a nearby store for incidentals you might have forgotten.And the spa has no sunscreen.Strange I thought.There is a Walgreen's nearby but put on your walking shoes.
The receptionist in the spa was obnoxious!!One of my friends & I were trying to politely ask her questions & she was either ignoring us or if made to reply glared up at us with disgust.Hopefully her days working with the public will come to an end.Now anyone can have a bad day, but I got the impression that she's a rather negative person generally.
The bartender in the pool bar was cranky!!Al;ways like that too?Who knows.I am in a service industry (airline flight attendant) & if I were this unhappy,trust me, I'd LIKE someone to call me on it.
Other than these few blips I would highly recommend this resort to anyone out for a hassle free,relaxing vacation.
This is a joke!!!!!!!!!!
I and my husband stayed at this hell hole!! we will never return again, no service,rooms dirty,restaurant is like a roach coach!!! they even have better food.
The staff is completely in the dark. and let me tell you,the new management is really a joke,we stayed last march the place was packed and activities going on all day even movies!!! the staff was great. and the management at that time was tough, but managed very well. we are sad to see what has become of this hotel,if you can call it that. try the tiki bar next door,they are great. the beach is nice but when you see the general manager yelling at employees on the beach,this really ruins the moment!!! I must ask this:
why are there so managers and so little employees? and whats worse, the managers do even know whats going on. we rate this place a big 0. dont go.
ps: If anyone knows where the new spa atlantis will be could you please let us know. we understand that past owners and management will be opening up soon.
we loved the old spa atlantis.
It was the trip to hell
I don't know where to start! Don't go! No pool towels or in the room for that matter. The safe never worked and staff was no help on how to use the safe. The lounge had very limited hours. The dining room was depressing, the only part I did enjoy was the Spa and Salon. It was very well run. The rest of the place was simply a bad, bad, bad experience. I notice that they treated the staff poorly. I witness a manager counsling a staff member at the front desk right in front of serval guests.
I asked to speak to the General Manager and I never got a call back, I left 4 messages. The only manager that would see me was the Spa Manager, he was very pleasant and went out of his way to help me.
I will never return! Well maybe to the spa, the massage therapist was GREAT!
It is unfortunate that a beachfront location and a state of the art physical plant is so poorly managed. We couldn't get our rooms cleaned three days running although we were out of our rooms most of the day. The restaurant is unimaginative, and you have to budget a long time for the single waiter moving in slo mo. When we arrived we had to be moved twice before we had a room with the AC working (you would think that in S. Fla, they would have figured out how to keep the AC maintained!) The parking is valet, which becomes a pain in the neck if you wish to use your car several times a day. The bar is deadsville (go next store to the Tiki Bar at Lighthouse Cove where tourists and 40 somethings add life to your drinking experience). There are two pools, not exactly sparkling clean, and a relatively small hot tub. It's not a bad deal for the money, but with a little bit of competent management it could be such a nicer place to stay.
The hotel has recently been acquired, apparently, by new owners who do not have their act together. There is major construction going on, which they do not tell you when you are booking rooms, so be prepared for noise and workers and equipment moving through the building. Every staff member we met were all new and don't really seem to know what is going on.
The restaurant and service is a joke. The restaurant is a small room on the 3rd floor that feels like a conference room. It took us nearly 20 minutes to get served at breakfast and the waitress brought the wrong food and seemed really confused. The bar is only open in the evenings and is also quite small. If you are looking for cuisine and atmosphere, go somewhere else.
Perhaps they will resurface as a good hotel when they finish the remodel, but I would wait and see what kind of reviews they get before spending all that money.
I would never stay there again.
TripAdvisor Reviews Residence Inn by Marriott Fort Lauderdale Pompano Beach/Oceanfront
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