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TravelPod Member ReviewsNorthwoods Resort Big Bear Lake
Nice and large Rooms
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Northwoods Resort Big Bear Lake
My family stayed at the Northwoods for the 3 day weekend 1/16-1/18 2005. The facility was nicely decorated, was in close proximity to the Village and Snow Summit. The front desk receptionist was very helpful with some recommendations for a local restaurant for a special dinner (Peppercorns Grille was FABULOUS), the lounge act was quite entertaining on Friday evening. Unfortunately, that is where I have to end the compliments. The "fitness center" consisted of four pieces of work out equipment, one of which was broken. The beer taps in the lounge were broken as well as the hot chocolate machine in Stillwells. We were kept up most of the night on Saturday due to a crying baby across the hall - the acoustics are terrible. The only thing thinner than the walls of the "resort" was the toilet paper they supply to the rooms. We left our room before 7:00 am on Sunday to go skiing and returned to our room at 3:55 pm - only to find that housekeeping had not yet serviced the room. My husband and daughter went to use the pool, they asked at the front desk for pool towels and were told that someone would be out with towels shortly. After swimming for more than 30 minutes, my husband had to flag down a fellow hotel guest, who reminded the front desk about the towels, and the GUEST actually brought them out to my family. The young man working in the rental shop was very apathetic and seemed bothered to answer our questions. I have never submitted a review of a hotel on TripAdvisor.com - but I have consulted it many times prior to booking previous trips and have always found the information to be helpful. We aren't hard to please people, but when you take the time to make plans in advance to stay at nice place and spend your hard earned vacation time-- I wanted to share our experience with others so they can make informed decisions. We won't be going back to the Northwoods.
Okay, but some problems
It's christmas time and the outside of the hotel really showed the season and with the snow and cold it started out really wonderful. We stayed 2 nights. The room was a large suite and very clean and seemed to go well with the atmosphere. All was well until about 2:00pm saturday afternoon when I decided to take a nap and the crying baby in the regular room next door decided to cry for about 2 hours and then again 6:30 am Sunday when it started all over again with the same little girl crying and her two brothers running up and down the hallway. So we didnt get much sleep, for what we paid for our suite we should have not had to deal with paper thin walls and out of control children, also when we checked out we were not asked if we enjoyed our stay because we would have let them know at that time. we did asked for a manager and was told her was at lunch.
A Nice Place to Stay!
My husband and I stayed at Northwoods last Friday night, and were very happy with our stay! I wasn't really sure what to expect after reading some of the reviews online, but we found the staff to be friendly and our room was exactly what we expected.
We got a great rate on a jr king fireplace room on expedia. We arrived at about 10:30 a.m., much earlier than check-in time, but when we asked if our room was ready for us they were very friendly and since it was ready we got in right away. The room was small (which we knew, it was a "junior") but nicely kept and had a "lodge" feel to it. The location is amazing as there are tons of restaurants and shops to walk to (we only drove to the Alpine Slide!)
We did not eat at the restaurant on property or need much from the staff as we were only there for one night, but we would definitely stay here again!
Mixed review for the Northwoods
We visited the Northwoods resort with 5 other couples for the weekend of August 20-22, 2004. Our check-in receptionist was new so she didn't have the drill down yet. She told us we could carry our bags through the front lobby, down a short flight of stairs to the elevator to reach our room. We later learned that we could have parked in the back and entered directly near an elevator. The room was woodsy, a bit dated, the two chairs were very uncomfortable but fit in with the old charm of the room. The fireplace gave the room a warm feel and yes we did use the fireplace. The bathroom was simple and fairly clean but the towels had the consistency of sandpaper. The walls are very thin and you could hear every door open and close and every person who came down the hall. The ice machine was close to all the rooms which is a plus. Complementary coffee and not so complementary goodies are in each room. The restaurant and bar are convenient and a great place to meet especially if you have a large group. The staff was friendly. Location is ideal, close to lake and town, walk to shops and art show. The pool and jacuzzi are rather small for a hotel this size but refreshing. The bottom line is this is an average hotel that would fare better with a cosmetic update, some soundproofing, and better quality linens for the rooms.
Northwoods is a GREAT place to stay
My wife and I have been going to Big bear for many years. We have tried all the rest and by far northwoods is the BEST. OH, no bell hop, WOW and yes you park your own car and carry your luggage (you packed it didn't you) This is the quaint little town of Big Bear, NOT Vegas. No they don't baby sit your kids and I think it's a sad statement of the parents when they have to be asked to make their kids behave.
The lodge is great and we have always totally enjoyed our stay. Three weeks ago we arrived late in the evening, after pool and sauna were closed. I ask if we could use them. With in three minutes a man was there to open both. That is service. No they don't rub your feet or kiss your ***, but they are kind and have always been considerate. Thats why we enjoy staying there, also it's a short walk to Chads !!!!
HORRIBLE! DO NOT STAY HERE!
DO NOT STAY HERE! The property its self is semi-charming but nothing great. What makes this hotel bad is its customer service. We went in June when its the slow time for Big Bear and the hotel so you would figure they would give extra attention to there guest. Right? WRONG! No valets or bellmen to help with your car or luggage. Asked for non-smoking rooms and got a room that smelled like George Burns bedroom. Went to there top restaurant (Stillwells) for breakfast and there food was NASTY! We where told that the dinner at the restaurant was excellent so we gave it a second chance. Arrived at the restaurant at 6pm for dinner and it was deserted. Our party of 9 sat down and ordered our drinks when the waitress came out of the kitchen and told us that our kids where to loud and disturbing the other guest. THERE WHERE NO OTHER GUEST! We immedietly got up and informed the waitress we where leaving and she didnt seem to care one bit. Asked the host if we could speak with the manager and he told us the waitress was the manager. So if thats the way management works at that hotel you can imagine the staff. On top of that nothing but old foggies hang out at that hotel. I would highly recomend the Best Western.
Had a nice stay at the Northwoods
While exploring Big Bear, we stopped in to ask what the rate would be for the night. He gave us a great discount on a fireplace room as it was off season. The rooms are comfortable and clean and have a cute lodge decor, ours had a balcony overlooking the pool. The pool and hot tub were nice although they pretty much sit in the middle of the parking lot but with some trees planted around. The location is great, you can walk around the village for shopping etc. Not a remote cabin in the woods, but a very pleasant place to spend a weekend.
Extremely Poor Service
Called Sunday afternoon regarding a reservation for that night at Stillwells requesting availability for dinner at 6:30PM We were told would not be a problem AND reservation would not be necessary at that time of night. We arrived at 6:25PM and the hostess acted suprised that we were there, but would seat us shortly. After 15 minutes she agreed to seat us in the bar. The three of us were seated, and I ordered a drink, while my wife and brother decided to order with dinner. We were give the dinner menu. After approximately 10 minutes the lady bartender (real nice) indicated that thte Manager said that we could only order from the bar menu. She infomed us and two other parties that otherwise we would have to leave as regular bar patrons would be coming in. All three groups complained to the Manager, two of whom were staying at the resort. Extremely rude outcome and we have crossed off our list. Poorly trained staff and unknowledged personnel, especially when you call in ahead of time as indicated. Supposedly the people staying at the lodge, were told that reservations were not necessary at that early hour. I now see why you are rated #4
Shame, shame, shame. Gary W. Rote Senior Vice President Austin Financial Services, Inc. (310) 444-7939, Ext. 222
We rented a cabin in Big Bear that turned out to be awful and we refused to stay. On the way out of town and on our way home we decided to stop at the resort to check for a room for the night. The staff was very helpful. We stayed at the resort for 3 nights. The last night we were given a suite for the regular room rate. The staff was very courteous and easy to work with. Although, while waiting for a room there was some problems with other guests..One family was complaining that someone entered their room without knocking..another family made reservations two months in advance for a suite and none was available to them when they arrived.
Every room has a rustic design that will captivate you. The suites are fantastic! The room service is fast and great food. The restraunts have excellent food. The all around service is very nice. The grounds are clean and everything is well kept. The regular rooms are very nice but I think a little run down at this time. They could use better cleaning.
This is the only place I stay when visiting and will always return.
TripAdvisor Reviews Northwoods Resort Big Bear Lake
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