Mt. Haven Resort & Restaurant
How has this resort rated in the past?
Historical Traveler Reviews Mt. Haven Resort & Restaurant Milford
We stayed in one of the dream cottages at Mt. Haven on October 8 and 9th, 2005.
Like a few previous posters have mentioned-The check-in was a bit difficult to find as it was inside the restaurant and we did not know this.
We stayed in one of the dream cottages. The room was big and had a "mountain feel" to it and I have to say the furniture was very nice. The rugs are indoor/out door type. We loved the gas fireplace but it got too warm at times and we had to keep turning it off. It was a typical mountain cabin-Very cozy and comfortable. My only minor complaint is that while we had a table and chairs in the room, a comfortable sofa or couple of upholstered chairs would have been nice to relax in.
Bathroom was a bit strange to me-Had a very nice heart shaped Jacuzzi tub-Very clean. But the walls had carpet on them!!! And the lighting could have been a lot better. But everything was clean and worked great. I got used to the carpet on the walls.
It was pouring buckets of rain when we arrived Sat-We were so grateful to just sit in the Jacuzzi and drink champagne.
They have a restaurant on-site and I can not say enough good things about the food and the staff. We were on the VIP + meal plan, so our meals and drinks were included. The food was outstanding at every meal. And the waitresses and waiters were very friendly and attentive. It seemed to be a popular local restaurant as a lot of the people were families that seemed to know everyone.
We very much enjoyed our stay and would certainly consider returning again.
This was our second stay at Mt. Haven. We rented one of the cabins this time (last time we booked one of the Villas) from June 27th to July 1st. Although it's not the Ritz, we had a wonderful stay and the value was great. The room was large. We had a screened in porch, which we used mostly in the morning and at night (without worrying about being attacked by the bugs). The bathroom was very large with a whirlpool tub. There was also a gas fireplace within the room that we didn't use since it was summertime.
The few minor details that bothered me was that the bathroom could have had more lighting and there was no hair dryer and no iron & board.
We opted for the VIP plan and stayed from Monday-Thursday (since our stay was during the week and in June we received an extra night LODGING ONLY free!), which included breakfast and dinner - except for the one free night. It was nice knowing we could walk down to the restaurant and eat and not drive and not have to decide where to go for our meals. Dinner includes a huge salad bar and pasta station with your entree and ice cream for dessert (if you can find room to fit it). Since our cabin included a refrigerator we were able to take our leftovers to our room to enjoy later on the porch. We even saw a small bear outside our cabin on our last night.
Best Kept Secret
My wife and I were looking for a quick getaway from New York. Took a two hour drive to Milford PA and we were in a different world. Milford is a charming little town situated right on the Delaware full of art galleries victorian homes and Antique stores. We stayed as Mt Haven, evidently a family run business where we were treated to Beautiful grounds, clean comfortable room and spectacular food. After two days there we felt totally relaxed and didn't have to go to an airport to get the job
Wonderful country resort
Great service. Great food. Been there 3 years in a row. The holiday season is especially romantic. We love it!
We love this place, stayed there many times over the past five years. It's not a 5 star resort, it's a quaint family run place. The food is absolutely excellent, friendly atmosphere, and reasonably priced. They have been upgrading there rooms and cabins lately. The staff has always been very helpful and we will continue staying here.
Ray and Minh
Great Christmas season at Mt.Haven. The Sunday Brunch was wonderful
I was at the Sunday Brunch on Sunday Dec.12th 2004,the food and service was excellent. The place looked beautiful, decorated for the Christmas season, it felt so warm and cozy. The Santa that greeted the children was outstanding,he was so friendly and joyful. A great time was had by all, and I'd like to thank all the staff for making it a joyful day. Sincerely, Diane Fialo and Famiy.
My husband and I went to Mt. Haven 2 yrs. ago and stayed in the cabin with a jacuzzi. It was woodsy, and perfect for a weekend getaway. The restaurant food was superb! We loved the fact that it was not like a NYC hotel, but a quaint PA, in the woods kind of place. Exactly what we were looking for! We had our own secluded cabin and it was in the fall when the leaves were at their peak. We will be going back again!
Filthiest Place Ever!
I stayed at Mt. Haven several years ago and am quite surprised that they have received some good reviews. I will say that I stayed in 1998; apparently they refurbished it in 2000.
My boyfriend at the time was looking for a romantic weekend in the Poconos to celebrate an anniversary. He saw a package deal advertised in our local free weekly for a jacuzzi room with dinner included.
I knew we were going to the Poconos, just not where as he blindfolded me halfway into the trip.
As mentioned before, they don't have a front desk and you just sort of walk into the restaurant and look around for someone. It is VERY much like a restaurant with a motel attached.
We arrived late in the evening and went to dinner first. I will admit that dinner was very good. They had an expansive salad bar that included a pasta bar; pick your own pasta and sauce and a chef heats it right up for you. We both ordered the filet mignon and mine had to be sent back twice. While it was good, it was VERY difficult trying to get someone's attention. There was only a handful of people dining that evening and the staff seemed otherwise occupied every time we looked for them.
After dinner, we went to find our room. The attached motel rooms were an absolute disgrace. There were cobwebs in the corners and stains all over the rug. I was willingly to overlook that stuff since it was supposed to be a romantic weekend and my bf had chosen this blind.
The supposed highlight of our stay was going to be the jacuzzi tub in the room; our first. Imagine our dismay and disgust when after we had filled the tub with water and turned on the jets, TONS of black filth spewed forth into the water! Ew!
We looked for a guest folder or booklet for a number to call. We found none. (This is also when we discovered cobwebs, etc.)
We walked back to the restaurant which was now closed and deserted. Back in the room, we searched frantically for his reservation information. There was a number to call! Phew! We called and found out through a recording that they closed at 10pm and no one was available on site. They gave a number for emergency use which I called and left a message on. I received a call back shortly from a woman who told us that the black goop was simply from other people who had used bubbles that they weren't supposed to. Apparently this place had a no bubbles allowed policy? This was posted nowhere, by the way; I'm convinced she made that up. She told us that all we needed to do was drain the tub and fill it again. The black crap should be gone now that we had run the jets the first time.
Ok. So we drained and cleaned the tub; refilled it again and ran it again. Still the same black goop pieces. We called again and she offered to have a maintenance man come and give us a cabin. They had more expensive rooms up the road in a rustic setting. She did make it seem like it would be a huge inconvinience for him, having to travel all of 25 minutes. I was so tired and frustrated that I declined and requested that first thing in the morning they move us.
Needless to say that we did not get much sleep as we were pretty grossed out by everything in the room. We ripped the comforter and blanket off the bed and laid down in our clothes on the sheets.
The next morning couldn't come any sooner. We were called and told to meet someone at one of the cabins up the road, as they would upgrade us for free. We drove up and searched for our cabin. No staff was there except 2 cleaning gals. The doors to the cabins they were cleaning were open and I peeked inside. They seemed lovely! I was sure we would get one of those after all the disgust we went through. But several minutes later a young boy in his teens drove up and led us to our cabin. He opened the door for us and helped us with the luggage. He apologized for the trouble and said let him know if we needed anything else.
This cabin looked old and in serious need of refurbishing as well. But there was a fireplace a jacuzzi tub in the bathroom and it seemed like it might be ok. The young man left and we went to settle in.
First thing was I tried to turn on a lamp. I say tried because it didn't light up. Oy! I thought it was burned out. So I called the restaurant number and requested a new bulb. We didn't do anything else but wait for that bulb. Ten minutes later same boy arrived with a bulb in hand. I pointed to the lamp with the burned out bulb. Well, I was wrong. It had no bulb! I found that quite odd, but we all assumed housekeeping must have simply forgot to replace it after they took out a bum one. The boy left and we finally set about to unpack - again.
Imagine my surprise when I noticed the same filth and cobwebs, only hidden much better. I tried to turn on one of the lamps on the nighttable. No go. I looked and yep! You guessed it. No bulb.
I was disgusted and frustrated and felt bad for my bf who had no idea; he had simply tried to arrange for a romantic weekend.
I filled the jacuzzi tub and turned it on. You guessed again! Black crud!
That was the final straw. We were leaving and I wanted our money back. We put the suitcases back in the car and drove down to the restaurant.
It was still very early and there were no guests around. I also looked for staff. They all seemed to be congrugated together in a far off corner. We stood around in full view of them for at least 15 minutes. Staff meeting? I don't know. But the owner was there and we were ignored.
I finally walked right up to this little group (at least 10) and told the manager I wanted to talk to him. He obliged and had us walk over to the bar area away from the staff.
I spoke calmly and cooly. I told him everything that had transpired and how dissappointed we were with the facility. He offered us a free night's stay next time we returned. I wasn't planning on ever returning. I asked if we could please have our money back. He said we had already eaten dinner. Of course, I said, I understand. Then let's tally up what our dinner was, deduct it from what we paid, and get the rest of the money back. He refused and noted a no refund policy. We saw this on our reservation form. But I felt that due to the circumstances he should wish to make us happy and oblige. No.
I was frustrated and angry. I said to my bf, let's just leave. But then I stopped. I couldn't believe the gall of this joint!
I left my boyfriend near the door and walked back. The owner was walking away from the bar. I demanded our money back. I do think he was quite surprised to hear someone so adamant about their request. He denied again. I lost it.
I tore into him and threatened to report him to the Better Business Bureau. He stood there slack-jawed. No response.
We left and when we returned home I did just that. I made a complaint to the local Better Business Bureau. Last time I checked, my complaint was still listed against them as unresolved.
Do not stay here. They may have made renovations to the physical but nothing can ever change the way we were treated.
The resort was great. I would go back there again if fact I'm looking to take my kids there
Choose wisely at the Mt Haven
The best way to sum up Mt Haven Resort is "quirky."
I would not consider this a resort but more of a motel with a restaurant. There is no front desk in the traditional sense but within the restuarant there is someone that will check you in, needless to say we were confused on how to check in but a waiter pointed us in the correct direction.
After the check-in a piece of paper was given to us with meal times and activites in the area. We opted for the VIP plan which includes Breakfast and Dinner, bad thing is that breakfast does not start till 9am and it's a limited menu (terrible if you want to start the day early). The Dinner Buffet was excellent but the service wasn't great, the staff ranged from grumpy to quirky.
We stayed in a deluxe room. The room appeared to be recently remodeled and was nice. The problem was the lack of hot water, there is even a sign in the bathroom that it takes one minute for hot water. Also, I did not find the water hot enough for a shower. The fireplace is a nice touch. I would opt for a suite or cottage.
Back to the piece of paper with activites in the area, this was okay but I would have liked to have known what was available on the property. We drove around to see what they had.
Before booking this place take a full look at there offerings and choose wisely.
TripAdvisor Reviews Mt. Haven Resort & Restaurant Milford
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