Miramonte Resort & Spa
How has this resort rated in the past?
- Swimming pool
- Room service
- Free High-Speed Internet
- Fitness/Health center
- Wheelchair accessibility
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Historical Traveler Reviews Miramonte Resort & Spa Indian Wells
All the neg. pts have been improved by the time of MY stay!
Although there have been some positive reviews about this place I wanted to post this to refute the negative ones so people will not be discouraged from staying here!!! (This may be the most accurate now as it is the latest!)
The positive reviews have all detailed the pleasant ambience and beautiful grounds already. As far as staff attitude towards those on discounted or free (as our was) with a gift certificate from Tower Records it was ALWAYS efficient and courteous from reservations to check out. In fact although we were only supposed to get a superior room we were upgraded to a deluxe and a fellow guest who booked on hotels--- for $90 a night was also upgraded to a suite was treated well also. Don't come expecting an upgrade but in the summer when temps climb in the 100's (and the rates drop by half) and the resort is less full you may be more likely to get them.
The music around the pool is set at low volume (kind of Italian) and adds to the ambience, kind of lulling you to sleep, as is the air conditioning . (It could be that they read this site and set out to improve!)
I LIKED the fact that the buildings were not high rises (it made it seem more cozy and intimate and no interminable wait for elevators!) and you could park close to your room.
Everything ran so smoothly that we didn't need to call for help (in regards to the complaint about no service) but I'm sure if you needed it, it would be there (saw some room service waiters in the morning.)
Saw no need for elaborate lobbies (how much time do guests spend there?) but it was elegant as was the adjoining restaurant.
I know nothing about the threadcount of the sheets (seems like people who are concerned about that were incredibly picky and should stay at no less than the Ritz Carleton) but the linens were crisp and clean and the rooms tastefully decorated. They do have bathrobes in "The Well" their spa and perhaps they might have them in the more expensive rooms but I certainly wouldn't judge a hotel on that basis-you could probably just ask!
There only two complaints I would have. One is that some of the exercise equipment in the workout room was not working properly (but based on other complaints on this website where the problems no longer exist) I'm sure since I mentioned it before I left that it will soon be rectified. The second is that the spa treatments at "The Well" seemed rather pricey (although they did look wonderful!)
Perhaps I, unlike the sheet person , have not stayed at enough 5 star hotels to know what is expected, and perhaps if you are a Ritz Carleton (which are QUITE a bit higher) type of person concerned with sheet threadcount and bathrobes, this may not be for you (the suites seemed to be larger rooms than the deluxe room rather than 2 which I always thought suites were) but I was happy with the beautiful grounds, the gracious staff, the lovely rooms with marble in the bathroom and Aveda bath products and other amenities which include Q-Tips and cotton balls!
In the rooms now, they DO have a refrigerator (you must get a key from the front desk), coffeemaker and coffee, safe, iron, ironing board, hairdryer, and both, free dialup and for a low cost, wireless internet access and three telephones!!
To up the ante they are working with a major hotel conglomerate to have a frequent stay program so a stay at the Miramonte would count towards your points!
Please, DO try it out, I don't think you will be disappointed!!!
We stayed here the weekend of May 22nd. We reserved through Priceline and were given a room farthest away from the family pool. We also were charged an additional $15.00 upon arrival for "spa ammenites" which really only included a sauna, pool, coffee in our room, etc. At other resorts these things were always INCLUDED in the rate. The room was large but the beds and linens were like those found in any motel. The only good thing was that the grounds are pretty and room service food was good. For the price we paid, we will probably not stay here again.
My husband and I stayed recently overnight on April 24th. The property is beautiful, quiet...the staff: helpful and accommodating...the restaurant: phenomenal. We loved the ambiance; it was perfect for our 5 year wedding anniversary. Our very large room also had a patio, perfect for mid-afternoon drinks. We had a fabulous dinner at the resort restaurant. The dinner was included in our weekend package and it was worth every penny. We thoroughly enjoyed ourselves and will be back again to take in some of the spa features. I would definitely recommend this property to anyone looking for a great escape and a romantic atmosphere.
Exactly what we wanted!
My husband and I stayed here for a three day weekend in April 004. We booked it via Priceline, got a more than acceptable room rate and loved what we saw on the hotel website. Then we read the TripAdvisor reviews which were quite critical. (We had already stayed at the Renaissance Esmeralda across the highway in Feb 2004 and had experienced that property during a celebrity golf tournament weekend. When it took us 45 minutes of waiting on line simply to get from the Highway 111 to the parking lot, we decided we'd prefer a smaller place.) The Miramonte exceeded our expectations, but because of the reviews we didn't expect it to be of the same breadth as the other "resorts" in the area. I called ahead a few times with special room requests and several questions about the facility to see what kind of treatment a "Priceline" customer would get, and I was very pleasantly surprised by the graciousness of the responses. Our room was at the back of the property and since we arrived at night we could only see the parking lot immediately under our window. Upon opening the curtains in the morning we looked beyond the parking lot and saw an expanse of beautiful mountains framed with gorgeous palm trees. On the other side of our building was the adult pool and spa (not shown on their website) and it was very peaceful and quite lovely at night. Every staff person we talked to seemed genuinely interested in seeing to it that we enjoyed our stay. My husband had a deep tissue sports massage on site even though the official spa is still under construction, and he said it was one of the best he's had. The concierge was very helpful when I needed suggestions on how to entertain relatives with children who were going to visit us over the weekend. We're booked back here in May 2004 (Priceline again) and asked for our same room back. This is a great home base for a Springs area vacation.
Checked in on Thanksgiving Day 2003 for one night. The "resort" is smaller and less grand-looking than it appears on the website. It is very attractively decorated and landscaped, but everything seemed small - the lobby, the bar, the one restaurant, the pool and the grounds.
From the website I had the impression we could "stroll the olive groves" after dinner - no such thing... only a few winding paths to the other buildings. The hammocks scattered throughout the grounds were a wonderful touch - every resort should have them! The room itself was very spacious and attractively furnished, but I was disapointed in the view - looking right over into another buillding, no mtns, no palm trees. Bed was extremely comfortable. Didn't try the restaurant since all they offered was an expensive holiday buffet. My only complaint: I emailed their website "Contact Us" address to ask a question, and it took a week to get a reply. I did get an apology for the delay, with no explanation. No big deal, but I found out later that her reply was totally incorrect. My question was a simple "yes or no" one: Did they pipe-in Musak around the pool? (After a "ruined" vacation at a 4 star hotel in Huntington Beach last summer which played incessant Monkees, Beatles and other 60's music over cheap tinny speakers, I did not wish to experience that again.) She said no music was broadcast around the pool. Guess what? Italian music played loudly all day. We got lounge chairs near the fountain at one end of the pool which sufficiently drowned it out. Bring your own bikes. The mountain bikes they rent are cheap and in need of a tune up - mine popped out of gear repeatedly.
Bike trails nearby are wonderful!
Not a class act!
Just spent a weekend here. Paid over $200.00 per night for a "luxury "room catagory. The room was 16'X20', no balcony, only three small windows overlooking 10 other rooms. No refrigerator, no robes, and the mattress and linens were discount hotel grade (possibly 80 thread count sheets).Very little staff, no services, Spa was under construction and workers put on roof at 7:30 AM Saturday morning.The charm of the Tuscany grounds, beautiful. This would be a great place to start a class resort, with spa services, robes, attentive staff etc. There are so many wonderful Spa Resorts in the Palm Springs area, avoid this one!
Definitely not a "Preferred Hotel"
I booked a weekend stay here based primarily on its self-description as a "resort/spa" and the imprimatur of the Preferred Hotels of the World, which I assumed was only applied to first quality hotels. This place is no more than a very expensive motel. There are really NO resort amenities whatsoever. The staff is very bare bones and not very sharp or guest-friendly. They sent us to a lesser quality room than we had booked and we had to call and have the one and only bell person on duty track us down in the correct type of room. No valet parking was offered, nor did any seem to be available. You park near your room, just like in a motel. There is one odd little restaurant with a lackadaisical staff. Some of the wait staff seemed to have very limited English, making it difficult to ask questions about the menu or ask for alterations. The weirdest agricultural pesticide smell permeated the air. The "view" out our door was of a series of palm tree stumps that had been cleared on the adjacent property and a construction dumpster.
The view from our balcony was of the torn out side of the adjacent building, which is under construction. They play a never ending loop of Sinatra and light Italian classics, blaring over a loud-speaker outside. On Saturday night they forgot to turn it off and it played ALL night long. Our room (a dolce suite) was large and, in any other setting, would have been very satisfactory. But the rest of the experience was NOT what a luxury hotel should be, let alone a place that has the nerve to call itself a "resort." What's more, they are constructing a new spa and the workers got going BRIGHT AND EARLY Monday morning. I was in the shower and thought we were having an earthquake. The Nintendo system had no sound. The in-room info/room service menu didn't look like it had been updated in many, many months.
We were not offered any apology or accomodation and we just sort of slunk away the last morning, looking wistfully across the street at the entrance to the Stouffer Esmeralda and the Hyatt Grand Champions.
Good, not great!
Stayed here 5/2-5/4/03. Rooms large, neutrally decorated. Noisy heating and cooling unit made sleep difficult. Service:good, but sometimes a bit amateurish. Food: good. Setting:excellent. Not enough pool lounges when hotel is filled. Watch out for attacking birds at the outdoor restaurant! All in all: a B-B+.
We used the Miramonte as our base for five nights for the Pacific Life Open Tennis matches 3/10 to 3/15/03 and loved it! Package was booked through Expedia in October 02, and included a luxury room with full breakfast. There was a bit of a mix up on our reservation, which I first booked for four nights, decided to stay five nights so rebooked it for five nights, and then cancelled the four night booking. Someone's computer (Expedia? Miramonte?) interpreted the cancellation as cancelling both reservations, even though the booking and cancellation all looked correct on Expedia's confirmations. Fortunately, I called the hotel two weeks before arrival to reconfirm and found they had us listed as cancelled. Between the Expedia help desk (which unfortunately required two calls with 30 minutes of "hold" time on each), and the Miramonte office, it got straighted out. The hotel honored the October booking, even though the low room rate special was long expired. Next time I use an internet booking, I'll call the hotel immediately and make sure the reservation gets processed right. Our room was quite large, on the first floor by the rear pool with a private patio. Grounds were spectacular. Flowers everywhere. Color abounding. Absolutely beautiful. The hotel is a series of 15 or so two-story buildings spread through several acres of landscaping. We liked that style as opposed to several multi-story resort hotels in the area. The "full breakfast" really was! No questions asked. We just kept ordering and kept eating, and it was all included. Shame on us for gluttonery...but such a deal! The hotel has a $15 resort fee. Normally, I'd feel gouged at that, but not here. Used my laptop many times through the phone data port and a local dial-up number for my SWBell dsl account. Also made lots of 800# calls back to the office. No phone charges on my bill ... the resort fee covered them. Also covered the very convenient shuttle bus that ran every 30 minutes all day and night to the tennis tournement. Never had time to use the fitness center, but it was covered too. Finally, there is free parking all around the perimeter of the complex. Nice to avoid the parking charge so many hotels use.Overall, we were very pleased and would definitely stay here again.
Great web designer, terrible "resort"
My boyfriend and I booked a weekend at the Miramonte through Priceline. It was supposed to be a much-needed getaway. After visiting the hotel website, and noting the regular rates, I was thrilled about my decision. I fully expected luxurious accommodation and five-star service, however, I was gravely disappointed. Before driving to Indian Wells, I called the "Resort" twice to confirm our reservation. I was assured both times that a luxury suite had been reserved in my name. When we arrived at the front desk the attendants searched 10 minutes for a vacant room, whispering among themselves that we were Priceline customers. We were placed in a sub- "standard suite" unbefitting of even a three star rating. In fact, the room looked nothing like any of the rooms depicted or described on the website. I felt I had been deceived-not only by Priceline, but by the grandiose claims made the hotel itself. We were so appalled by the inferior quality of the room and the second-rate service that we decided to cut our weekend short and drove back to Los Angeles a day early. In short: Don't stay there if want a luxurious resort experience!
TripAdvisor Reviews Miramonte Resort & Spa Indian Wells
Travel Blogs from Indian Wells
... and it will have been worth the money.
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