Minerals Resort & Spa
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Historical Traveler Reviews Minerals Resort & Spa Vernon
Never going back!
My boyfriend and I recently went to this resort so we could ski and celebrate New Years. What a mistake. We booked this "resort" based on the advertising of their wonderful spa services, etc. You can imagine how very happy we were when we arrived to find out no spa services would be available until "next year!" Advertising the spa is just their way to lure in guests they can not even service. The spa itself is beautiful but very small. There are only around 5 rooms for services. Especially on a holiday week, there is no way they can accomidate the hotel guests. I do have to say the technicians were great (they "fit us in" after we blew a stink and mentioned we might go down the road to Roomers for a massage. We heard they are great and cheaper!) Not anywhere on their site or when we made the reservation had we been told we had to book spa services in advance. We thought it would be more like the Norwich Spa and Resort (because their prices are comparable) which is excellent. The useless hotel staff thought telling us that the pool/jacuzzi was included would put a smile on our face...It did until we saw a playground of kids....EVERYWHERE! The one nice thing though was their outdoor heated swimming pool...very nice after a day of skiing.
In reference to the previous person's review, ""NOT WHAT IT ONCE WAS", it wasn't the storm that set the SKI RESORT (should not even be called a resort, more like a large motel/conference center) back while you were there. There wasn't any storm except the one above our room...kids storming around until all hours of the night. It 's quieter in my NYC apt! After our many attempts to get help from the front desk failed, eventually my boyfriend had to take matters into his own hands and literally go upstairs and ask the inconsiderate parents to quiet their kids down. By the second night management reluctantly got involved and uprooted the menagerie above us to another room.
The "housekeeping staff" was horrible. Sometimes I couldn't even tell if they cleaned or not. They never emptied garbages, nor changed the sheets!
Now let's talk about food. NO ROOM SERVICE! We had to deliver it to our room ouselves when it was ready at Kites. When actually eating at Kites, the food was very good, the service was the worst! Just to be noticed by the hostess to be seated took 20 mins! Of course then we had wait forever just to get a drink! On the last day the unfriendly woman at the concierge desk decided to clue us in that there was a little grocery store/deli right around the side of the resort. Too bad, because the one sandwich I got there was great! We would have gone there more had we known the first day! They do have a tiny gift shop which actually has some great things (hand knited hats,etc.) and the saleswoman was the nicest one from the hotel staff.
I don't know how a hotel that charges so much can get away with all this. The resort doesn't even offer shuttle service to Mountain Creek. They gave us a card with a # to call a cab. They didn't even offer to do that. Anyway, our cab driver John was the most efficient person we met on this trip. He's great and very accomidating.
All in all, we would NEVER go back to this "wanna be" spa/resort! A complete waste of $$$
My husband and I needed a little ski vacation away from the kids. Another couple we know had recently gone on a ski trip and had a blast! We decided to take their advice and stay where they stayed. They stayed for a weekend at Minerals Hotel last February. So my husband booked us for a weekend there too.
First, we booked a Luxury room for a weekend in January. We got there and the room was ready for us to get into right away. Since we got there at about 12:00pm, I wasn't expecting it to be ready, but it was. We went to the room and it was beautiful. Fireplace, balcony, a view... Perfect!
After we unpacked we went to the pools. The inside pool was the perfect temperature, and there was a cave at the deep end. I could picture my kids playing in there, but they weren't with us. :-) Than we swam from inside, through an exit way into the outdoor heated pool. Talk about relaxation! We sat in the pool on the ledge, neck deep in hot water and completely melted away!
We decided to go to dinner, so we asked the girl at the front desk for a really good restaurant. She suggested Latour, which was right up the road. She made reservations for us and everything. When my husband and I got to the restaurant, we were amazed by the view!!! Absolutely BREATHTAKING! The food was even more amazing. The setting of the restaurant was like no other. And the wine list, incredible!
When we left, we decided to go back to the heated out side pool. My husband and I were the only ones out there. It was so quiet and peaceful, I can't even describe how relaxing. Almost as relaxing as the massage I got the next day at the hotel's spa, Elements.
The whole experience was just amazing. Highly HIGHLY recommended!!!
NOT WHAT IT ONCE WAS
First let me say I used to make annual ski trips to this place and rent 2 or 3 large condo's on the slopes for a week at a time about 8 years ago. The good old days as I have come to call them. The days when the stay was reasonable, the staff helpful and the price included lift tickets. Why else would you stay at a slope side resort I ask?
Anyway we had arrived early hoping to use the spa before we checked in, not a problem, unless you are planning on a quick lunch at kites before you go. Lunch, was a fortune. The food was fabulous but served to us by the least attentive waitress I have ever encountered. By the time we either flagged her down, went to the bar or insearch for her ourselves, two hours had passed. Which leads me to my next complaint:
RESERVATIONS??!! I reserved almost 3 months in advance because I new the smaller rooms near the slopes go quickly. I asked for a 1 bedroom on the slopes, from my many many trips over the years I know exactly where the only two they have are located. I was told both were available. When I arrived, They had booked me into a studio no where near the slopes. When I told them my story, they said they could put me in a 1 bedroom for an addition $60 per night. Since we were staying 4 night this was a huge difference, before I had a chance to dispute the price difference I was told by a very happy, yet very, clueless lady that there were no one bedrooms available they had been taken off the rental block. She said would be happy to bump up to a 2 bedroom condo for close to $100 more a night I haggled for nearly 45 minutes, eventually settling on a room, somewhere in the same zip code I requested (it had a view of the slopes two parking lots away) at $130 more for the stay. And lets not forget that if you don't put the room on a credit card and you pay with cash they hold and extra $50 a night for approximately a month after you check out. The room was not ready as house keeping was too busy to get to it yet. check in was at 4, it was now 5pm. So back to Kites to watch the game. Same waitress of course. There is nothing worse than being on vacation and watching your hair turn grey while you wait for your server to bring you a beer during the play offs. Except maybe watching her gossip in the corner for 1/2 an hour, while you flap your arms around attempting to get her attention. At 6:00 I went to the front desk to find out It was almost ready, as I left the building headed to the room I passed the house keeping lady who had been cleaning our room. She was chatty and felt the need to inform me of her very bad day, and just exaclty what was wrong with management etc etc etc.
Once in the condo, I was disappointed to say the least, the condition was shabby, the furniture was cheap, the kitchen supplies we sparse, no longer did they give complimentary coffee, or any of the nice touches they used to do. Ones that should definately be included when This trip could have paid 2 1/2 months mortgage. It's just gone down hill terribly (no pun intended). Oh yes and the cleaning people came while we were skiing and lucky for us they made the bed. That's it. No fresh towels, no vaccum.. nothing. My favorite was when after 3 days they still had not removed the rotting bird corpse that had landed frozen on our front porch. Normally I would take care of it and not think about it but I wondered how long they would leave it there. Perhaps it was meant for the next guest as part of the welcoming basket.... yeah right. The day I left I gave the bird a toss into the snow bank.
And if you are skiing at Mountain Creek while you stay at Minerals, here are a few things they don't do anymore either: No longer can you buy your full stay of lift tickets when you arrive. That's right be happy you are slopeside for a week when you still have to get dressed drive down to the main lodge 3 miles away EVERY MORNING to buy your lift tickets instead of skiing from your porch... LIKE THE GOOD OLD DAYS!
I found the Spa to be as lovely as always. Dont go during childrens hours and you may still find that slice of heaven on a sunny winter afternoon while you float ALONE in the outdoor heated pool!
I did have a fantastick meal at a place called Peasant on Route 23N. (make a right at the interesection of 94 and 23 when coming from Minerals, it's about 10 minutes or so down the road on your right). Besides the outdoor heated pool, the fabulous snow we had to ski in, Peasant was the highlight of the trip.
Am doing Sugar Bush, VT instead next year. The drive maybe farther but closer is obviously not always better. They may actually quote me for a room that exists.
If you do stay, you could have a better experience than I did, after all we had been hit with a large storm and it could have set the SKI RESORT back a little.
I was not impressed at all. I am very familiar with the area and the surrounding hotels. Put it this way, it wasn't much better than staying at the Days Inn down the road. For the amount of money they charge a night, you would think everyhing would be perfect. The floorplan of some of the rooms didn't make sense. Why would you have a fireplace with a tv on top, directly across, from a counter with a sink? Aren't the fireplace and tv supposed to be across from a couch or the bed. That was inconvinient, and even though the tv had a sliding tray, I still could only see 1/2 of it from the bed, unless I sat on the couch. Room setup not very well thought out. I attempted to go relax and go the spa. I couldn't, why you ask? Because it was closed. I decided to then just suck it up and go to the pool. That wasn't much better, unless you truly enjoy being in a pool with 25 screaming little kids. There are also 2 jacuzzis, and an outdoor hot tub (pool). I didn't even attempt to go into any of the jacuzzis, since it was just an even smaller area jam packed with kids. Apparenly all of their parents can't read, or they just chose to ignore the sign that said "no kids under the age of 12 allowed in the jacuzzi." The outdoor pool was the place to be. I was able to be out there for a FEW minutes before getting splashed and having my drink poured out by one of those fine little children that found it possble to also ruin that pool as well. Kites, the restauarant/bar upstairs wasn't bad. They were understaffed, and a little pricey for the food.
I definitely do not recommend it. But they are building a new resort on the mountain, I will check that out and hope Minerals improves their service by then...
Loved the Condos!!
We stayed in a three bedroom condo - it was AMAZING! Woodburning fireplace, spiral staircase to a huge master suite. A deck with an unbelievable view of the mountains and of Mountaincreek's slopes, which run right into the condo complex! We were even within walking distance of Mountaincreek's skilift. We also walked to the spa, which was incredible. The indoor pool alone was so great - and the Elements Spa was world class. What a gem of a place!!
Pool Heaven at Minerals
Minerals Spa is truly an oasis. We have been there twice and will go again next month. The rooms are brand new and pleasant, with gas fireplaces, microwave, fridge and wetbar in the larger rooms.
The best part is the swimming pool complex with one of the nicest indoor pools I have ever seen, two indoor jacuzzis and an all-season superheated outdoor pool. The kids absolutely love being able to swim outdoors in the winter. At night it is almost mystical. Nice brand new locker rooms and a huge exercise room, not what you would normally find at a hotel. There are also indoor basketball, racquetball and tennis courts.
Kites restaurant is decent, not great, but there are also other good choices in the area, though you have to drive to get to them.
Access to one of the lifts at Mountain Creek is right across the parking lot, and the two Mountain Creek lodges are a short drive.
I need a vacation from my vacation!
I will break my review down into four categories:
2. Hotel / Room info
I stayed at the "resort" over the New Year's weekend. They advertised a package that included accomodations, a New Year's five course dinner, and a Sunday brunch. I was told for two nights the price would be a grand total of $577 - tax included.
I walked into the resort on Friday, December 31. The entire hotel was PACKED with kids screaming and running rampant then proceeded to look for the spa- friends had given me a message and mani/pedi package for my birthday. Prior to arriving, I confirmed my appointment twice because both girls did not seem confident with the times. When I arrived, they were still confused and called me Jill (not my name) three times and had no idea where to place me.
I give it a 6 on a scale of 1-10 on decor. The staff had absolutely no idea what was going on. Everyone in the sitting room was complaining about something.
The spa is directly underneath the basketball court upstairs and next to the gym downstairs. Throughout my entire message,I heard basketballs bouncing and sneakers screeching - no relaxation there.
The woman was WONDERFUL to talk to: The finished result: HORRIBLE
I actually got my money back discretely.
Problems with the staff. My friend also booked the same package as mine, she arrived and they had told her that she had missed her 3pm appt, she was told it was at 4pm. They told her they couldn't do her message that day (New Years Eve) and asked to come back the next morning at 9AM!! Hence, she slept through her appointment and they charged her anyway, even though they messed up the times. I got her money back.
I waited 30 minutes on line to check in - they had two people working and 100 employees just walking by, not helping. The place was a mad house and reservations were missing and wrong with nearly everyone. The decor is not what I expected for a "resort and spa" and I didn't expect it to be all families. Not a good idea if you are looking for a romantic getaway as I and my party of 8 (we had 4 rooms).
There is a flaw with the design of the hotel:
1. It seems to be made out of steel - it has absolutely no insulation and everything echoes and thumps, ESPECIALLY the corridors. The room walls are so thin you can literally hear your neighbor's conversations without trying. It was actually impossible to sleep because you hear every single person walk by your door - it sounds like a mack truck. To add insult to injury - my TV volume was stuck on 14 - I couldn't hear a thing. I called the front desk, they said someone would be there in 20 minutes. An hour later (2:30am) someone knocked on the door and by the time I answered - he had already left.
Suggestion: Ask for a room that isn't in the main corridor - (402,403,404,405 etc.) There is a very loud ice machine, soda machine, and a very busy elevator just outside the doors there and not one of my group (we had 4 rooms) slept a wink because of the noise. Not to mention the fact that every guest has to walk by that corridor to get to their rooms. It's terribly designed.
The food is maybe a 4 out of 10 - and that's being generous. I suggest the Homestead down the road on 94S or the Lobster Place,also on 94. Go down the street to the Mixing Bowl for breakfast, don't do the brunch at Kites - they are understaffed, and the food is not replenished frequently - sometimes not at all.
The pool - is very nice and big but closes at 11. I didn't go in because there literally had to be 100 kids jumping in and out. This place is great if you have kids that aren't too quiet and you want them to roam free.
Racketball, basketball, Kites entertainment, Clay court tennis, and skiing, sledding, wine tasting at Brotherhood(Washingtonville) and Warwick.
On the whole, I would not go back- OR I would stay in the townhouses- they may be better than the hotel. The location is great, right down the road to Mountain Creek. Last year,we stayed at the Black Creek Sanctuary at Mountain Creek. I HIGHLY recommend the townhouses, they are immaculate, quaint, and reasonably priced.
Lastly, upon check-out, we were charged nearly $60-70 more than originally quoted. When I mentioned the price I was quoted and showed the girl my original information written down with the confirmation number, she rudely asked, "Well who did you talk to?"
I just paid and left....I had truly had enough.
Finally! A great resort just an hour or two from NYC
We had a great time at Minerals Resort and I highly recommend this hotel. Just 50 miles from the George Washington Bridge, this new, luxurious full-service resort has it all, with many of the facilities indoors for year-round use... superb indoor tennis courts, indoor gymnasium and running track, a huge 6,000 square foot fitness club, plus an elegant full service spa.
For those of us who worship pools, they had a stunning indoor pool with waterfalls and caves. Plus, they had an outdoor pool heated to 94 degrees which is open all year. How cool is it to swim under the stars even if there's snow on the ground? I have to tell you, it's fantastic! There are many outdoor pools as well, plus a choice of 6 nearby golf courses!!
We had a beautiful new 3-bedroom condo with a nice kitchen, living room, 2 new TVs (including a flat-panel TV!) and 2-baths. Be aware that there are no rollaways or convertible couches.
The restaurant, Kites, is perfectly fine and not a rip-off. Furthermore, there's an on-site deli which is reasonable for sandwiches and necessities. There are many restaurants nearby as well. We enjoyed the The Lobster Place, on Rt. 94.
What a delightful surprise to find such an excellent property so close to home, that's new and fairly priced, with so much to offer. I've gone to resorts all over the tri-state area and nothing comes close!
I love minerals
This place was great for the whole family. I got a spa treatment while me huband went gollfing and my kids played in the coolest pool Ive ever seen at a hotel. The rooms wer very elegant. A+++ vacation.
The treatments I had at the Elements Spa were fantastic. The whole experience was very special and Elements Spa has to be one of the best spa facilities I have ever been too.
The staff were very friendly and extremely compotent. The facilities are new and very comfortable and the treatments (mud body treatment and massage) were among the best I have had.
Highly recommend the spa.
TripAdvisor Reviews Minerals Resort & Spa Vernon
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