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Historical Traveler Reviews Mia Cancun
Not worth the money...but inhabitable
A small boutique hotel with only about 300 rooms. From the outside it looks cute, but inside it is in disrepair and infested with ants. The pool was also less than well kept. But it does have one of the better beaches with private properties on each side so no big hotels crowds right next door.
Very annoying that TV's did not work--during Olympic week!
The worse thing was the sevrice. I have rarely seen such bad--non-existent service at a hotel in almost all my life. The reception was fairly useless. The cleaners either missed areas or actually removed property from the room--they took a coffee cup and slippers from us. They admitted they had them, but never brought them back.
I would not pay more than 80 USD a night fo rthis property in a single studio until they learn how to manage the property. I got the impression that they really did not care and were just running it down to get as much money out of it as possible and then sell it. They even trick guests into a sales pitch for timeshares by sayign they have to tell you about the hotel, but telling you nothing except that you can buy the rooms.
Both resturant and cafe (in front) are to be avoided...eat out or beware!
Cafe on beach is okay, but only has abotu five items
An Intimate Oasis
I selected the Avalon Baccara based in part on Trip Advisor. First of all, I don't like the large impersonal hotels that fill places like Cancun. The Avalon Baccara was exactly what I hoped for. My husband & I and our two teenage daughters had a two-bedroom suite overlooking the beach. It included a small kitchen, dining room, living room, and a balcony with a built-in functioning jacuzzi. It was lovely, but the best thing about the hotel is that it is small, intimate, and the staff are extremely helpful, knowlegable and accomodating. It used to be a private residence, and yes, it is a little run-down -- if you are troubled by the occasional cracked tile or cupboard door that is warped, this may not be the place for you. And, yes, the beds were a bit hard --but frankly we found that to be true in most hotels we stayed in on the Yucatan Peninsula -- and, upon request the Baccara staff provided mattress topper for more comfort. What can I say, the location and restaurants were also great, and we loved the colorful decor. In fact, my 12 year old daughter liked the place (and the staff) so much, that when we returned to Cancun at the end of our Yucatan trip (and were staying elsewhere only b/c the Baccara was already booked), she insisted we stop in just to say "hello." Of all the places we stayed in Mexico, this little gem of a hotel was our favorite!
Loved the Baccara
Stayed January 21-29, 2004. Having never been to Cancun before we had no idea of what to expect. The Baccara was much more than we had expected. The staff was first class welcoming us at check in with a beverage. The boutique atmosphere with just 26 rooms was so personal and seemed much quieter than many other properties we saw. The beach was sandy and clean, the pool is beautiful with a tiled pattern and several waterfalls and was never crowded. The pool table in the lobby was free and a great place to socialize and meet people. The air conditioning and hot water worked great. Even tho our room faced the lagoon it was actually a suite with a kitchenette and a whirlpool on the huge deck (they tried to fixed the jets, but never got them to work). The room had not yet been updated as some of the ones facing the ocean have been. They just changed the menu at the Avanti Restraunt which is excellent and reasonably priced based on the quality. Victor is an excellent maitre d'. The front desk staff of Gabby and Laura are friendly and helpful. They can help with catching the bus into town and dinning and activities in town. If the weather is really hot, there is not any shade at the pool area or at the beach until later in the day. It would have been nice to have beach umbrellas available. They had cable TV (kind of). It offered 10 channels but half were Mexican. Other places we saw had most all channels so I know it was available. I would definitely stay there again.
From the moment we walked into the Baccara we were impressed. The lobby is large, yet feels very homey with the way it is decorated. The room was large and decorated in a traditional Mexcian feel. It also had a kitchen and 2 balconies -- one that faced the carribean and one that faced the lagoon. The bathroom was a bit small and could have been a bit nicer.
Also, the "hot tub" is realy a bath tub that you fill up with water and turn on the jets. We accidently left the water on one evening and, well, created diaster for those below us.
The service at this hotel was execellent. The front desk directed us to great restaurants and the guys at the beach bar always took good care of us.
The only negative I can say about this hotel was that someone stole our digital camera out of my bag. We had used the safe to look up passports, money, etc, but really forgot about the camera because it was tucked away in a bag. Well, obviously someone went through the bag, which was quite disapointing.
Overall, I would recommend this place as an execellent choice.
The perfect vacation!!
The Baccara is a diamond in the rough. Small and intimate, my friends and I received excellent service. By the second day of our vacation the staff knew us by name. Personal touches such as tiny flowers arranged on the freshly made beds were just one of the numerous things that make this resort special. The rooms were beautifully decorated and had french doors leading out to the balcony (with our own private jacuzzi).
If you prefer small resorts over the "giants", I would highly recommend the Baccara. A wonderful vacation experience!!!
Avoid this hotel
The hotel promised a specific room to our travel agent not once but twice. The agent called a week before we arrived to confirm. "Sorry, that is taken." Shoes were taken from the pool. There was only an employee there, no other guests. The hotel made no effort to assist in finding. In a rain, I admit heavy, our rooms (all three) flooded badly.
There was an inch of water in room 307B. The shower didn't work in 307A. Numerous people were heard complaining about various things from stopped up toilet in 205 to not being able to get into their rooms.
This is not a four star resort by any standard. I would avoid.Jorge was nice in trying to correct but he had no authority. He had to always call someone.
Huge letdown... but
My wife and I spent the first 4 days of our honeymoon at the aventura spa palace. When I get my thoughts together on that place I'll post a review. To sum it up though, it was better than expected. We decided a week before our departure, to change our package with expedia so that we could spend the last 3 nights of our honeymoon actually in Cancun, rather than an hour away along the "Mayan Riviera". There were pretty great deals on rooms at the Ritz, the Hilton, Marriot, and Fiesta Americana, but after clicking on the small Baccarra boutique and seeing some of the pictures, I decided the value couldn't be beat. We later also learned the movie, "real cancun" was filmed there so we sat through the "real world" movie, just to see footage of the hotel. I was glad we booked the place after looking at the movie and other photos.
HOWEVER... once we arrived I immediately realized it might have been a mistake. The taxi driver had no idea where it was first of all, and although, beautiful, the hotel is nowhere near as bright and vibrant as the pictures made it seem. Although its still pretty, I guess. Plus its on a part of beach where on either side of the hotel is what appears to be much older, run down small properties. We were hoping when we booked the standard room we would be able to upgrade to a deluxe suite, maybe even the honeymoon suite, but the hotel was full the weekend we were there. The room we stayed in the first night would have been fine if it wasn't at the highest point in a corner of the hotel, thus slightly hot, sticky and humid, if the bed would have been at least a queen and the sheets didn't smell like bug spray ( I later figured out possibly why), if there was water pressure in the shower, or if the jaccuzi on the back balconi facing the street, actually worked. But hey... we're young, on our honeymoon. Even this alone wasn't enough to dampen our spirit. How long would we be in the room anyway... we were right on the beach. UNFORTUNATELY... the beach was basically unusable even though we had beautiful weather because the near brush with hurricane Claudette the week before had ruined the beach with massive amounts of seaweed.
Of course this wasn't the hotels fault... but when one of the major selling points is the nice spot on the beach... suddenly the beautiful art deco pool becomes overcrowded and small, like a public pool in the city. And then after a horrible sticky night sleep in a cramped bed, that's when you start to complain. After switching rooms however, we dedided we could deal for another night after considering just chalking it up as a loss and switching hotels. But then I was woken up from a brief nap by my wife and told the hot water didn't work and she had just finished a cold shower. But again, they were able to fix the hot water for my shower... so hey.. we decided we could deal with it. When the beach is unusable Canun becomes very old very quickly. After dinner we were already talking about how much we couldn't wait to get home when what to me was the last straw took place. I had to battle a HUGE roach in my room. But at this point we were just very fatigued and in the moring decided it was easier to stay another night and keep one eye open for HUGE roaches. than to move up the beach to the Marriot, Ritz or Fiesta. Needless to say our stay at the Baccarra was not at all the romantic ending to the week we thought it would have been. Maybe those folks in the honeymoon suite had a better time. Even with all our problems... Jorge at the front desk was absolutely great and very easy to deal with. I can see how some people enjoy the service so much that, when the beach is usable, they can deal with the accomidations.
Unfortunately it just wasn't a good weekend at all for us at the Baccarra... and don't even get me started on the time share salemen at their sister property Avalon Grand... just as bad, as Jorge was good.
OUR SUMMER VACATION!
My husband and I stayed at the Baccara for five days in june 2003, and I can only say good things about our stay. Our room was wonderful, and so were the people who worked there. I think the baccara is beautiful!
This was our second time staying there, and we cant wait to go back!
The Baccara is the Place!
My wife and I went to Cancun in October, 2002. We were originally going to stay at the Sheraton but heard some pretty bad things from people who have stayed there, so at the last minute we switched to the Baccara. What a great decision we made! First of all, the Baccara is much smaller than the big chain motels, which was a draw for us. Also, October is low season, so only 5 of the 28 rooms were taken. We felt as if we had the place to ourselves. The service was truly wonderful, we felt that after a couple of days the staff members were our friends rather than hotel staff. We spent quite a bit of time at the front desk just chatting. The lobby is small, but beautiful. Lots of dark wood furniture and vibrant colors. The small dining room and circular bar has a wonderful view of the ocean. We found the food to be somewhat mediocre, but there are many good places within walking distance. I would HIGHLY recommend that if you decide to stay here, you pony up a few extra dollars to upgrade from the standard room to the jr. suite with a deck and hot tub. We were originally given a standard room, which was on the small side with no view. We upgraded to the suite and felt as if we moved to heaven! Our deck was practically right over the ocean..the view was staggering. If you send me an email, I will send you a picture of the view from our deck which looks like a postcard, but is the real deal. The bed was comfortable, the AC worked very well and room service was efficient and friendly. The pool is on the small side, but good enough to cool off in after baking in the sun. There is a small "waterfall" that is nice to stand under for a water massage. It is a quick few steps to the beach, with a beach bar right below the pool that opens in the afternoon. We actually spent more time floating and swimming in the ocean than we did in the pool. As with other carribean locations, the salt content is very high, so you can just float on your back in the ocean..very nice. All in all..thig chain places. We loved it and will go back! If you have questions, or want a couple of pics of room/lobby/pool just send me an email.
Very nice little hotel!
An interesting little hotel with gorgeous rooms located in the middle of everything. The staff is wonderful, kind of a little "Cheers" in Cancun. Unfortunately, the Avalon Resorts don't seem to be in the condition they should be, or were in the beginning, etc. The swim-up bar was never opened, our hot tub didin't get hot, and things were kind of run down in many areas. Also, since it is a time share, we felt hasseld by the sales staff. But, otheres were happy to listen to the spiel and get free jungle tours and cruises (Avalon also owns Bluewater Adventures) But, for the overall price, it was a bit disappointing. We just expected more! There are better buys for your money out there!
TripAdvisor Reviews Mia Cancun
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