Habtoor Grand Resort & Spa
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TravelPod Member ReviewsHabtoor Grand Resort & Spa Dubai
5* hotel on Jumeira beach with more reasonable rates than other hotels. It has its own private beach and all the facilities you could dream of in a resort including pools, water slide, a spa, restaurants, shops, bars. Not to mention, the most beautiful rooms ever seen in a hotel! Humongous beds, fancy keys to open the doors, huge bathrooms and incredible balcony views. Highly recommend!
This review is the subjective opinion of a TravelPod member and not of TravelPod.com.
Historical Traveler Reviews Habtoor Grand Resort & Spa Dubai
Would not go there again
Reception girls- every one of them had an attitude problem and they were unfriendly, they say that first impressions last!
Food- we tried virtually all of the restaurants in the hotel. Food quality poor to below average and quantity was very low considering the over the top prices, e,g £10 for a starter. More expensive than the west end of London! Best quality and price is in food courts at the various Malls e,g emirates mall was excellent.
The gym and health club is about the best part of the hotel.
There were also quite a few very fat old Russian men accompanied by young russian? girls! say no more.
I would never stay in this hotel (habtoor) again, last time I stayed in the Hilton Jumerah, which although a smaller place was excellent in both quality and service.
Poor hotel - do not stay here unless desperate
We stayed here 21st November for 5 nights and this hotel is a real disappointment. Since we booked last minute, this was the only choice available.
The reason why the restaurants were empty was because most people went to the excellent Madinat - with 30+ restaurants available and the brilliant souk. The Madinat hotel is the real Arabian experience.
The room we stayed in was not clean, including the balcony - the shower did not work properly - despite 4 calls to the engineer.
The restaurants are not very good - food of poor quality, little atmosphere and pricey. Same of the underground bar - think grudgy college common room and you're not far off. There is a lot of building works going on around the hotel and it is a long way from the main Jumeriah beach area.
Also, most of the staff do not speak good english. The receptionist were not friendly and did not ask about our stay. Furthermore, there is work going on at this hotel (time of writing) and most of the place smells of paint.
A pricey experience and you would do much better going to Jumeriah beach or Royal Mirage.
Wow, what a surprise!!
After having regularly checked the trip advisor website for reviews on this hotel i was starting to panic! The first 2 days of our long awaited honeymoon were to be spent at the dreaded Metropolitan Beach Resort. Can you imagine my surprise when we pulled outside the Habtoor Grand Resort and Spa (we thought the hotel had just changed names-not a major refurbishment)a rather impressive new hotel.
The reception-foyer area is a beautiful place in itself and this was just the start of a dream 2 days. We were taken to our room in one of the new towers (ocean view) and were stunned at the standard of decor, cleanliness and facilities. The whole of the hotel is spotlessly clean and the new gym area is equipped really well.
We ate at 2 of the restaurants whilst we were there (Italian and American Grill) and also noticed that they were extremely quiet-but this certainly isn't because of the standard of food-it was as good as if not better than some of the food we had on the rest of our honeymoon in Australia. Every member of staff were so polite and helpful it was just such a pleasure to be there.
There is quite a lot of building going on in the whole of Dubai but this didn't interfere with our holiday one bit and we hope to return to Dubai in a few years to see the finished product! Believe you me it's going to be one hell of a place!
We have just returned from a four night stay at the Habtoor Resort & Spa hotel. The hotel has recently been refurbished and apart from minor decoration in some of the rooms it is completed (thankfully no building work!)
The staff were excellent and they couldn't do enough for us to ensure that we had a pleasant stay. We couldn't fault our room or the hotel for that matter.
The private beach was undeal and isn't disturbed by the building work as the majority of it is taking place further down the beach.
The only two minor points to make is the distance from the centre of Dubai and the restaurants. The Habtoor is quite a distance from the centre of Dubai,so you do need a cab to get about. This isn't a major inconvenience as because of the building work it is easier to catch a cab ANYWHERE rather than walk.
The other point was the restaurant - very quiet! In fact most night we would of dined alone, as very quiet in the evening(might of been because of Ramadan).
Enjoy the Habtoor, especially the English bar - The Underground
Well deserved 5* Hotel
We have just returned from our holiday in Dubai, where we stayed at this Hotel. Like the previous contributor we read the review by A TripAdvisor Member, Singapore prior to leaving and were somewhat concerned about staying there.
However these concerns soon vanished when we arrived at the Hotel in the early hours of the morning. We did not have to worry about a transfer from the airport as this had been arranged with Emirates Airline. We were greeted at the Hotel and as we checked in a member of staff bought us a welcome glass of fresh orange juice each.
Our room in Tower A was an ocean view room, well furnished and spacious, with a small balcony. It was very clean, though the balcony was somewhat dusty because of the construction work that is going on around the hotel. We mentioned this to the young lady at guest services and it was cleaned that day.
We agree with the previous reviewer that the breakfast was excellent, with plenty of choice. There are several chefs on duty to prepare omelettes or fried eggs. Also, before the breakfast buffet was cleared, a member of staff informed us that this was about to happen - in case we wanted to have some more.
The main swimming pool was well looked after, with plenty of sun lounges and fresh towels. The beach area was very good, with loungers and umbrellas.
The staff throughout the Hotel could not have been friendlier or helpful, nothing was too much trouble.
We loved the Horizon pool on the 3rd floor - it was quiet as they do not allow children at this pool. The poolside service for drinks etc. was excellent.
Yes there is a massive amount of construction work going on in the area around the Hotel. There is some noise and some dust; however this did not cause us any problems.
The Hotel deserves its 5 star classification and we have no hesitation in recommending it as a place to stay in Dubai.
Loved this hotel
We stayed at this hotel in October 2005 and loved it! We had read the last review of the hotel before we left and were very apprehensive about what we had booked. When we arrived, our transfer was waiting for us in the arrivals area, just outside the door ( follow the signs for taxi's). At check in there were four people waiting to check us in and we were brought directly to our room which was a Garden View room. The room was a good size with a balcony. This hotel is great - the pool is a good size and was never too crowded and the beach is just 30 seconds away. Breakfast was excellent with a great choice of fruits, cereals, breads, muffins, juices etc. The staff are extremely friendly and cannot do enough for you.
There is a lot of construction going on around this area near Dubai Marina and beyond. We did not find that this interfered with our holiday in any way, but be aware that there is some dust around and there is a small amount of noise. The hotel is about 25 mins drive from the city centre, but is perfect if you want a beach location. There is a supermarket located across the road in the Marina and they have some lovely restaurants there also. There are watersports available on the beach near the hotel
Overall, we were delighted with our stay at the hotel and would be happy to stay there again in the future.
Worst hotel we've stayed in our life!
We stayed at this hotel through a friend's recommendation.
First, we had arranged with the hotel to pick us up at the airport, but after we came out of customs, we didn't see our hotel sign but only other hotels. (btw, it's formerly Metropolitan Beach & Resort) I called the hotel from my mobile only to be forwarded to front desk, put on hold, forwarded to Concierge and put on hold. Every time I had to hang up and call again as it's actually an overseas call and they made us wait forever. After having made 3 calls in vain, we decided to just take a taxi and went outside the airport where you see a crowd of hundreds of people. We walked around only to find our hotel's sign amongst the tons of people! You can imagine our irritation as the hotel never told us they would wait OUTSIDE in the crowd, as there were hotels waiting INSIDE. The driver then told us their hotel still has not received the permission to wait inside. We were exhausted as it was already passed midnight.
We were checked in at their new lobby (construction still going on for the 2 new towers, AGAIN, Reservations failed to mention this when we booked the hotel!), which looked clean and nice, but cheap as well. Then, 2 front office staff were clearly not the best of friends as one just snapped at the other right in front of us, something which a hotel staff should NEVER do in front of a guest.
Then we were led to our room by a friendly bell staff, out of the back entrance of the new lobby, to a shabby old building. The room looks clean at a very quick glance, but soon discovered many issues: something sticky on the bedside table, then noticed a few small ants on it and on the phone. Glass shelf above the minibar all dusty and would never consider to use their drinking glass on it. Mirror in bathroom was dirty we had to wipe it with a towel to see ourselves clearly. One long black hair on the shower wall, and a brown stain on one of the bathtowels! YUCK!
It took forever for our luggage to be brought to our room (although we were the only one who checked in at that time), and the bell tone of the room was so loud we almost got a heart attack.
One nice thing was that their bathrobe was brandnew, fluffy and very comfortable.
Also, our message light was blinking but when we called the Operator, we were told we had no messages but the light would not go off. We called the operator again to pls turn it off, however the 2 telephone's message lights kept blinking throughout the night.
The next morning we wanted to get out as soon as possible and booked another hotel on the phone. Then we went to breakfast buffet. A big variety of food, but not all that tasty. I think the freshly squeezed juice was about the only thing I had. Then we went to the Front Office to check out, and a female Manager was there who didn't smile a bit, and when we mentioned we wanted to check-out earlier than our actual reservation, she didn't even ask why. We saw too many staff in the lobby with nothing to do.
We left a comment card to the hotel, but they never got back to us which I am not surprised about, given their very low standards of everything. Absolutely no value for money as it wasn't particularly cheap either.
We will never ever stay at this hotel again. If you are used to 5* well known hotels like us, stay away from this one.
We stayed at the Metropolitan Beach for 4 days, and I must say it's a really nice hotel. It was our first time in a luxury hotel, and we were really impressed. The Staff is nice and friendly, the food is good, the beach and the swimming pool are simply wonderful! There's a nice bar on the beach where we had dinner at sunset, and nicely decorated gardens.
My opinion is definitely positive, despite the noise caused by the ongoing works in the backgroung.
Also, the hotel is quite far from the city centre (it's in the Burj Al Arab area) and in the middle of the works for the construction of the Palms and the new area of Dubai.
They have a free bus shuttle to/from the centre twice a day, but if you want to go out at night, you'll need a cab.
recently visited the hotel, and realy had a nice time despite the construction work taking place at the back of the hotel thus you don't see or feel most of the time.
The good thing about this hotel is it's tranquility and the freindly atmosphere, as well as a nice beach and a fantastic pool.
Boy were we lucky! We just visited the hotel for an afternoon on the beach as our hotel in Dubai ( Al Bustan Rotana - superb by the way) had an arrangement with this hotel. Please avoid it at all cost as you will be sorely dissappointed. There is building work going on all around and it is a building site at its worst. The noise they try to drown out with music around the pool but it doesnt work! If you look at the hotel website it mentions work from 7 am till 7 pm do you really want that on a holiday where you hope to get some relaxation. Stay in a hotel downtown or a beach hotel but no further along the coast than the Burj al arab!
TripAdvisor Reviews Habtoor Grand Resort & Spa Dubai
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