Grand Hotel Marriott Resort, Golf Club & Spa
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Historical Traveler Reviews Grand Hotel Marriott Resort, Golf Club & Spa Point Clear
Awfull mother's day brunch
My husband and I have been coming the the Grand for over five years for your Sunday brunch. We have brought many friends and celebrated family birthdays and other holidays. We loved it so much that last year for my 44th birthday we along with another couple, stayed the weekend and enjoyed fine dining and golf.
I made specific reservations for my family, (my husband, myself, my mother and father) on mother's day to dine with you. We were sent to the ballroom and experienced the worse food and service for $32.95 a person.
We could not get anything to drink for over ten minutes and then I had to go and ask for water and other drinks. We were not checked on again until after we had finished our first plate of food and again, I had to go and find someone to replenish our water, tea, diet coke and coffee. My father's coffee was so cold. I ordered a glass of champagne and was charged (something that had always come with our meal.) Our plates remained on our table until I took them over and dropped them into the bus boy's tray. At the end of our meal a man came over and started pouring tea into my husbands diet coke. My husband said nothing, we just left.
When we were asked about our meal I informed the man just what I have told you here, he not only didn't comment, he would not even look at me during the rest of the transaction. After I spoke up about the lack of service and the fact that the food did not compare with the food in the main dining room, several customers behind me came up and voiced the same.
There are so many places to dine, and dine well for $32.95 a person and we will be sure to go there instead of driving 55 miles to your establishment.
Mrs. Annette E. Smith
Charming Hotel, a must visit
Marriott Point Clear is a fabulous hotel with exquisite Southern Charm.
A must visit once in your life. A huge spa with every treatment
imaginable. Indoor pool is nice, wish they had an indoor hot tub near
the pool. Outdoor hot tubs open yr round are great but it gets pretty
cold walking back to your room in the winter. We stayed there in early
Feb and enjoyed the local Mardi Gras parades in Mobile. Great fun for
the entire family.
The main building dates back to the 1800's, nice, but we'd rather stay in one of the many newer buildings on the resort. Our room in one of the newer buildings was great. Typical Marriott 4 star or resort quality. Great waterslide area at the outdoor pool. Can't wait to go back in the summer.
Very Impressive, True Southern Charm
Absolutely fabulous. Rooms are wonderful. Staff is marvelous. Very Romantic. Also can't wait to go with family in future years. Wonderful get away from New Orleans.
Christmas in the South
My parents, husband, and I traveled to the Grand Hotel December 20-24. The weather was pleasant and the golf was great. The fitness center and spa are exeptional. Staff was extremely accomodating and friendly. The hotel decorations for Christmas were stunning, and it gave a feeling of a lodge- comfy and cozy. Definitely have the Sunday champagne brunch in the Grand Ballroom, and dinner in the Grand Ballroom as well. If you have a chance, drive to Fairhope - the Fairhope Inn has an incredible dinner and wine menu. I loved our stay, if you are looking for relaxation and slow paced travel, the Grand is for you!
My wife and I went to the Grand Hotel to celebrate our anniversary. The hotel was charming, the staff totally elegant in meeting our needs, the romantic evening walks along Mobile Bay were perfect and we are returning in March of `04, knowing we'll again be special as are all guests of this fine old hotel.
Southern Hospitality at its Best
I can sum it up in one word, marvelous! A great place to relax. A true piece of Southern heritage. The food, the rooms, and the staff are excellent.
Excellent in the Good Old Days !
The good old days: Up until 4 or 5 years we, along with a large group, totally enjoyed the Grand Hotel. However, at that time we could get a room for 2, their wonderful breakfast and golf for two for $99 and then $129. Those were great times of the Bucky Miller Special ! At today's rates, I don't think so !!!!
Disorganized and Unresponsive Staff
Like the above critic, I too am a travel consultant and have stayed at this hotel twice in the last year. It has gotten a decent facelift by Marriott in recent years, but the rooms in the annex buildings are similar to those in a chain with lower standards. If possible try to arrange for a room in the original building. This most recent visit I had a small living area with separate television which was great for my small children who had to have their cartoon fix. The pool facilities and beach area are wonderful for children, and that has been the highlight of both visits for my family. However, I was VERY disappointed in the way the staff handled a problem I had. When I realized two hours down the road (after checking out) that I had left my beach wrap in my room, I immediately contacted the hotel and was assured that housekeeping had located it and that would be overnighted to me at my next destination. Having received nothing ater two days, I contacted them once again and was told by the security chief that no one knew anything about it. I finally gave up on them after multiple phone calls to guest services, front desk managers, etc. who all assured me that they would look into the problem and get back to me.
Not one of them ever returned my call, and since I sometimes literally let the phone ring 17 or 18 times with no answer at the main switchboard, I finally gave up. I have just sent a letter to the general manager expressing my disgust and my hope that they can improve upon their staff responsiveness and truly earn the name of a "Grand" hotel.
Southern hospitality at its finest
It has been several years since vacationing at the Grand, but I have just returned from a wonderful stay at the newly renovated Grand Hotel at Point Clear. My children were delighted with the pool, water slide, croquet, horseback riding, bicycling and, particularly, the fishing with cane poles off the pier every evening. Although I did not take advantage of the "kid's camp" it sounds wonderful. The grounds are magnificant--beautiful oak trees dripping with spanish moss, magnolias, verbena, lantana, and the list goes on. It is reminiscent of an old southern home. The best, however, is the wonderful southern hospitality. Everyone bears a smile and says hello and is eager to please. It makes for a great family vacation.
Excellent Southern Hospitality
I am in the travel business and therefore have the opportunity to stay at many hotels and resorts. This property is a 4 star with great class. Food was excellent - golf great and the peace and tranquilty was just what I needed. I can hardly wait to go back and try out their recently added luxury spa!
TripAdvisor Reviews Grand Hotel Marriott Resort, Golf Club & Spa Point Clear
Travel Blogs from Point Clear
... food and drinks have all been good. We also went to Joe Patti's fish market in St Petersburg, Florida two times. Each time I came back to the RV with pounds of fresh fish. Now that the freezer is full, it is time to head home. We will be leaving in the morning with about 10 other RVs headed to Topsail in Destin, FL for a couple of ...
We got up early so that Karsten was at the FAL at 7:00 am. We had an excellent breakfast. He was back quicker than expected, so that Eric and I ended up only seeing the front of the Mardi Gras House. We checked out of the hotel and headed straight for the USS Alabama. I'm not that much into warships, but it is absolutely amazing to see the craftsmanship on the ship. The tour could have taken a couple ...
... We continued on. Our next stop was to fill up the car and pick up some frappés at Mickey D's. On the journey we noticed that there was a difference between our arrival time and travel time. It then dawned on us that there is a time difference of an hour. The line is just after Tallahassee. Weird. When we reached Mobile we stopped to look where Airbus has its location. Hubby has a tour of the FAL tomorrow. When we arrived ...
... very green with trees all the way. The town is pretty and is amassed with big Oaks and is unlike the other cities we have been in. It's the capital of Florida and is primarily a College town with a big basketball presence and good colleges. The gardens are manicured in front of government buildings are is very pretty and clean. The Spanish moss is till present in the oaks and we are going to have a group picture taken before we go to the hotel. Our picture was taken ...
We woke to cool temperatures, but the sun was shining! We spent a good bit of the day at Bon Secour Wildlife Refuge. It ended up being a good day for a walk and temperatures were just perfect for this. We followed a trail that ends at a beach. No people here when we were there. We spent quite a bit of time there, ...