Marriott's Custom House

Address: 3 McKinley Square, Boston, Massachusetts, 02109, United States | 3 star resort
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This 3 star resort, located in the Downtown area of Boston, is near Faneuil Hall Marketplace, Old Trolley Tours, Boston Harbor Cruises, and Old Custom House.
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    Historical Traveler Reviews Marriott's Custom House Boston

    Great but hard to sleep


    I recently returned from a stay at The Custom House with my son and wife. The rooms were great and the coolest part was the observation deck on the 26th floor, with great views of the city. The game room was also very cool, with pool and air hockey. However the bad part of the stay was the sleep. Although one review said not to stay on the Fanuel Hall side we stayed on the oppisite on the 9th floor and the amount of noise from the pub below went on into the night until 3am, when it finally became quiet. The unusual part was that I am a deep sleeper and for some reason the noise greatly bothered me. All in all a great stay though!

    Great location


    Great location , we were able to walk everywhere..The rooms are very comfortable and very clean...the little kitchenette helps when you travel with family ..

    Excellent accommodations but noise disrupted sleep...


    My husband, daughter and I recently stayed at the Custom House in downtown Boston during a short vacation/college visit. The location is really great; you are right next to the Aquarium T-stop and Fanueil Hall and can easily get to other attractions. However, I have to agree with another reviewer about the noise level emanating from outside. We were on the 6th floor/Fanueil Hall side above the Black Rose Tavern and even on a Thursday night the noise from the bar and the taxis blowing their horns went well into the wee hours of the morning. I actually resorted to putting cotton in my ears to drown out some of the sounds. I don't believe there is any insulation to keep out the noise. It did get better on Sunday night, however, Thurs.-Sat. was pretty loud. On the other hand, the room was lovely and the bed very comfortable. The "villa" is actually a two room suite with a sofabed in the "living room", which also has a nice kitchenette with microwave and small frig. The bedroom had a King bed and each room had a TV. If you go, just make sure you are not on the Fanueil Hall side of the hotel.

    Custom House offers an excellent overall experience


    My wife and I have stayed at the Custom House for at total of four weeks over the past three years.

    The staff and especially the concierge staff is excellent. The building is a Boston landmark with very impressive public rooms. The suites themselves are spacious, well appointed and offer stunning views of Boston, Boston harbor and vicinity (and the observation deck offers even better views in all four directions).

    The Custom House's location is exceptional. By Boston standards it is easy to reach because you can avoid driving extensively on local streets when you approach on Interstates and getting out of Boston to visit other parts of New England is also easy.

    The Custom House is literally a stone's throw away from the Fanueil Hall Marketplace with all of its shops and restaurants. Downtown Boston's shopping and tourist venues are easily reached on foot. For getting around the Boston area, the subway is just steps away from the main entrance. Tour trolleys start their runs two short blocks away. The Freedom Trail passes by Fanueil Hall leading to historical attractions in both directions (toward the Old North Church to the north and to Charlestown and Old Ironsides) and to the south and west (various sites in downtown Boston).

    We look forward to visiting the Custom House every year for at least a week.

    Great accomodations...almost perfect


    The Custom House is stunning for its architecture, history and views. The villas are lovely and very comfortable for a family. However, our villa was located on the Fanueil Hall side of the building, directly above The Black Rose Tavern. The noise level from the bar during the night and from the crowds spilling out into the streets, together with plenty of police activity at 2:00 am made for a challenging night's sleep. I would suggest requesting a room on a different side of the building. However, with that caveat, I wouldn't hesitate to stay there on our next Boston trip.

    Fantastic place to enjoy downtown Boston


    Great things about Custom House:

    1. The concierge loves to help you plan your activities. Several activities planned for guests were fun including a violin soloist who came to the Custom House, a fellow who played the role of Paul Revere who told of Revolutionary War events, and so on.

    2. The building is historic and beautiful. The rooms are very nice with unbelievable views. My wife and I used the exercise facilities and the topmost floor level for enjoying views of Boston every day.

    3. It is so easy to walk to shopping and eating establishments, and there are T stops within a block or two to get just about everywhere you can imagine.

    Don't stay in the winter


    Lovely old building but it's age contributes to seasonal problems. We've stayed at the Custom House on 3 occasion during a long weekend in January and had difficulties 2 out of the 3. Frozen pipes caused the loss of heat & hot water on 2 occasions. Another evening the heating system just could not keep up with the demand, so we awoke absolutely frozen, with ice on the interior window next to the bed. We had to change rooms in the middle of our weekend- what a pain after you've "settled in"! We love to take a break away from home during the winter doldrums, but heat and hot water are surely a necessity! Although the staff has always been wonderful, we will not go to the Custom House during the winter again..

    Fantastic Stay in Downtown Boston


    Our family of three (9 year old son) stayed here over New Year's 2003.

    It was fantastic. The resort is beautiful and centrally located in Boston. It was so convenient we didn't even rent a car. The T stop is just across the street and you can get anywhere on foot or by the T.

    Staying over New Year's also provided a great view of the fireworks over Boston Harbor, just a block or so away.

    Weekend of a lifetime


    Well I had been planning this special trip to boston for three months.

    I was planning on asking my girlfriend to marry me there since she has always wanted to go to Boston. So I had done alot of research into finding the perfect hotel for us to stay. I called the Custom House about two weeks before the arrival and spoke to a very nice lady and explained to her that I was coming in for a long weekend and surprising my girlfriend with a surprise proposal and would like to request a romantic room if possible. She informed me that she would make note of the situation and put my request in. Upon my arrival to the hotel we had arrived earlier then the normal check in time and were told that our room was not ready but we could check our bags and stop back later to check in. Upon checking in one of the three ladies behind the front desk was the woman I had spoken to the week prior to arrival. They introduced me to one of two concierges Karen who was a wealth of knowledge and made seeing the sights of Boston wonderful. Upon returning after lunch and visting some local attractions our room was ready. I must say wow!, this hotel went above and beyond taking care of thier guest. We were given a room at the top with spectacular views of the city and the harbour. This hotel is in one of the best locations in the city, most of Boston's greatest points of interest are within walking distance, and if not the subway station is across the street.

    The staff makes you feel like a guest in thier house and not just another person staying in a hotel. The warm cookies in the afternoon was a really nice touch. I cant say enough about this property, some place may rate this as a three star property but by all means it should be ranked uo there with all the other 5 star properties. I must thank the three lovely ladies behind the desk, Tamara, JoAnna, and Sheila make you feel special and go above and beyond to take care of you. Also a special thanks to Karen the concierge. If you plan a trip to Boston, this is the place to stay. By the way she did say yes on a swan boat in the park.

    You Simply Cannot Beat the Custom House!


    We just spent an evening at the Marriott Custom House and couldn't have been more satisfied. Everything was outstanding. Marriott has refurbished this landmark granite building into a spectacular small hotel. Operating as a time-share condo unit of Marriott Vacations, you can book a unit for about $230 that is an excellent value for Boston. A full queen-sized pull out sofa in the living room, and a separate bedroom with a king bed. The fridge, micro, full dishes and sink are great for breakfast or a midnight snack. The views from our room were absolutely incredible--because the clock tower is so tall, we had an excellent full view of the harbor, the financial district, Fanueil Hall/Quincy Market. Everything--the best shops, restaurants, nightlife, museums, marinas and parks are literally at your door step. The location is the best in Boston. The staff was very helpful, and the hotel featured a great game room with free airhockey, billiards and a trainset for the kids, a nice exercise room and free washer/dryers. On the 26 th floor there is a skywalk from which you can see the whole of Boston and surrounding area. There are full exchange priviledges for the restaurants and big heated indoor pool across the street at the Marriott's Long Wharf. Believe me, the access, time savings, and two rooms for the price of one, and the incredible full views of the city from your room (bring binoculars!) can't be beat!

    TripAdvisor Reviews Marriott's Custom House Boston

    4.50 of 5 stars Outstanding

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