Mangosteen Resort & Ayurveda Spa
How has this resort rated in the past?
Historical Traveler Reviews Mangosteen Resort & Ayurveda Spa Rawai
The good and the bad
What's good about Mangosteen:
1. Privacy - The villas are all well secluded by luscious greenery. Every room has a lookout to the distant sea so it's a very relaxing view.
2. Luxury - The room is so-so, but the bathroom is great. Open-air experience with a thatch roof for shelter, a big jacuzzi tub for 2 shaped as '8', therapeutic rainshower head, pebble-filled floor with stone slabs for walking, wonderfully organic shampoo, bath gel, etc.
3. A 24-hour breeze blowing non-stop, being situated on a hillside.
4. The Spa Manager, Lin, is very friendly and delightful to talk to. Her 10-minute massage demo is fantastic as well, although the masseue I got didn't seem as good.
What's bad about Mangosteen:
1. Transport prices are a killer. If you are not renting a car, you are held captive by their exorbitant hotel transport. It gets ridiculously expensive, even for a 10-minute ride to Rawai Beach (where the local seafood is).
2. Staff service varies. Most are nice and polite, but a front-desk lady showed less-than-enthusiastic service, maybe because I'm not Caucasian? The coffee lady at breakfast also hurriedly cleared my plate (twice!) when I went to bathroom, even though there was substantial food on it.
3. Expensive internet services that's like US$10 an hour. And the WiFi seems to work only at the hotel lobby, not from my room (unlike what they claim). In the end, I had to bring my notebook to the lobby to surf.
4. Hotel pool is not clean. While it's nice to have a chlorine-free pool which you can use 24hrs a day, the grime and sand at the pool bottom is icky at the less-swam parts. They should really improve the cleaning.
2nd time at Mangosteen and still love it!
We have stayed at the Mangosteen two times, one during high seasond and one during low season. We love the hotel, the staff, the rooms the SPA. It middle of no where but you can go to town with either shuttle bus or by own car with excellent drivers!
It even looks better then on their pictures on their web page! We highly recommend this place to everyone! And while you are their donīt miss the SPA and their great treatments!
A fine place to stay
We stayed at this hotel to relax. And its the perfect spot. The staff are all polite, happy to see you and help in any way. The manager was always around checking things were up to scratch.
The rooms were excellent and the pool and gym were of a high standard.
There was a free shuttle to the beach, but a ride in a hotel car to phuket does cost a little more than a taxi would. The hotel resturant was good. Price wise it was on par with other 4-5 star places. You will have to get a car to eat anywhere else.
This place is perfect for coulpes. Dont bring your kids. They will be very bored.
We went in the rainy season, and it was lovely and quite. It may well be a bit to crowded at high season.
Phone the hotel direct. You may well get a better price or a better room than with a travel agent.
This hotel is in the middle of nowhere. That was perfect for us. It may not be good for you.
Hope you like to Relax
This place is out in no where land. You are held virtually captive. And you pay for it. If you want to do anything you are going to pay NYC prices. They provide a van to the cities for $10.00 each way. Remember this is Thailand things do not cost nearly this much. The receptionist who spoke great english is wearing braces. This should be your first clue that someone has to pay for them. The food is good but not great. A chicken curry rice bowl cost $7.00. The rooms are spacious and has a very mexico feel; tile, thatched roof, etc. The shower is outside, you are completley hidden but it felt like you were taking a shower at a pool. The pool is beautiful! You can swim around the restaurant island. This is a great place for honeymooners. Not so great if you want to go out on the town or do anything except stay on the hotel grounds. We picked this hotel because of the tsunami and wanted to ensure that there would be no damage. And since the hotel sits on top a hill out in now where land it was completely safe. Overall it was a great place to relax so much so you cold fall into a coma.
A good hotel, but be forewarned....
This is a lovely venue, set in the hills away from the hustle and bustle of much of Phuket. However, the property has 40 rooms and only around 30 sunbeds by the poolside.
Fortunately for us, during our stay the property was far from full, but had it been I can imagine a degree of disappointment if we weren't able to get loungers by the pool. They do run a free hourly shuttle to the beach, but it obviously lacks some of the convenience of being poolside.
Also, the remote location means the hotel has you captive and in some respects I feel they abuse this. 300Baht an hour for internet access, 300Baht to get a shirt and trousers laundered etc certainly pushes matters.
Water pressure was hit and miss so it took up to an hour to fill the jacuzzi we'd paid extra for, hot water wasn't always available and the aircon tripped off once you left your room. Those points may be acceptable if you're staying in a 1000Baht a night bungalow, but for a resort charging up to 15 times that, I think it's a bit steep.
In summary, the Mangosteen would like to think of itself as being 5*, but in reality i'd have to give it a solid 4* rating instead.
Fantastic Resort, friendly, relaxed, great service!
I stayed at the Mangosteen with my girlfriend back in November 04 for 4 nights. We had the Royal Jacuzzi Villa, the most expensive but worth paying the bit extra. You are the highest of all the villas, with a great view and an outside jacuzzi bath. The whole resort was beautiful, very relaxed, friendly discreet staff. The room was huge, at least 30ft high ceilings, cleaned thoroughly and re-stocked every day.The place is just like the pictures on their website.The food in the restaurant was very good although slightly more expensive than the average restaurant in Phuket.The pool was rarely busy, a very nice infinity pool with staff on hand to cater for drinks etc etc. The main thing I noticed was the amount of staff to guests, they were their to serve, but very discreet and not imposing whatsoever.As mentioned, the hotel is on a hill some distance from any real life, but that's not what it is for, if you want that then go to Patong Beach.This was the last 4 days of our trip and was just what was needed, a very good quality, small resort that really did pamper your every need.The beach is only a free 5 min trip that leaves every hour from the hotel and beach.Would I recommend this resort, absolutely 100%, you will definately not be disappointed, just pay that bit extra for the Royal Jacuzzi Villa!
Worst dining experience....
The hotel and it's surrounding is wonderful, but I unfortunately experienced the worse dining experience there. This can happen in any place, but when I have informed the hotel manager by e-mail, the only excuses I got were insulting replies. Problems can happen, but it is common business practice to at least acknowledge the complaint and suggest some kind of compensation (free coffee or free desert, etc...)
Wonderful Resort - Is Just Like the Website Portrays
Our 6 nights in early November were exceptional. There is no digital altering of the pictures on their website - it is as pretty as it looks. The staff were wonderful and the owners eager to please. Our Royal Villa with the jacuzzi on the balcony was huge and luxurious. Being able to wake up to a spectacular sunrise from our bed was a delightful experience. Food was excellent, spa treatments divine and pool was incredible. We particularly loved our 4 a.m. swim under the stars. Do plan to do the John Gray Sea Canoe Tour as it was the best day trip we did during our entire stay in Bangkok, Phuket and Hong Kong. Just one note - the Mangosteen is off the beaten track but close enough to the action to take it in as we wanted. If you're looking for relaxation in delightful surroundings without the craziness of being among throngs of noisy tourist attractions, the Mangosteen will be ideal. It was certainly ideal for us!
It was incredible!
Everything to the rooms, the view, the pool(beautiful!), the food, the massages, the hammock on your own private porch, - it was all so wonderful. We had a great week. Make sure to go snorkling/swimming at Phi Phi Island. The water was so clear and the fish were eating bananas out of our hands. The monkeys come down out of the trees. What pictures! The owners of the Mangosteen are so helpful and will help you arrange any excursions for dinner out, shopping, snorkling, ect. About 10 min. away is one of the largest gem stores in the world. You will get a tour of them making the jewelry. The store is big! Be warned, you will want to buy! Go either in April or September and you can eat the mangosteen fruit- delicious!( It is seasonal) Remember not to drink or brush your teeth with the water. The resort provides you with bottled water in your room. I spent one day sick because I forgot and brushed my teeth with the water. It is very hot and humid there, but the Mangosteen was well worth the trip!
Loved the Mangosteen!!!
The Mangosteen is fantastic!! We stayed here for 6 days during the Christmas Holiday and could not have been more pleased! The rooms are beautiful with gorgeous views. The staff was extremely friendly and helpful and the beach is a 5 minute, hotel-provided, drive away! The area is secluded, and provides much opportunity for romance, but children staying at the resort were also having a good time. I highly recommend staying here!!
TripAdvisor Reviews Mangosteen Resort & Ayurveda Spa Rawai
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