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Historical Traveler Reviews Lansdowne Resort Leesburg
I hated this hotel
i stayed at this hotel while visiting family in virginia and thought a nice hotel for a little vacation on the side. the hotel is expensive, too expensive for the service we received. first, it took 20 minutes to flag down a waiter at one of the restaurants. We were surprised because the hotel is pretty empty during the holiday. Then, we went looking for some ice on our floor, and then the floor above because the ice machines were broken. we thought at $200 a night, maybe we could call someone and have someone help us out, but we were simply told "keep checking other floors for the ice". gee, thanks! Finally, for breakfast one morning, we couldn't get a menu because and we were told to eat the buffet because it would take an hour to get any food at the restaurant. Out of frustation, we didn't eat there or for the remainder of the trip. The tales of bad service goes on and on. if the hotel is not at capacity during the holidays, why the wait for everything and the bad service? and i could go on and on about billing mishaps at the end of the stay.
Happy, fun place!
We stayed at Lansdowne for a wedding, and it was wonderful. The staff were so friendly and accomodating, and the food was excellent (both the restaurants and reception held there too). We loved the pools and the newly decorated rooms! Every request was handled smoothly--including a crib in the room waiting for our infant. I agree with the above poster, the setting is not entirely secluded--you can tell you're in suburbia. However, once you go through the doors of the resort, you are treated so happily and wonderfully!
Could have been better
My husband and I booked a weekend at the Lansdowne Resort, hoping to recharge our batteries. While the hotel is nice enough, I certainly would not call the Lansdowne one of the best resorts I've ever been to.
The Pros: the newly renovated rooms are attractive and the beds are comfortable; the buffets in the Riverside Hearth have a large variety of foods that are generally quite good and the wait staff is excellent; the fitness center is top notch (but a bit too warm) with Cybex weight machines, free weights, new Life Fitness treadmills, ellipticals, steppers, and bikes; the pools are fun and plentiful and there is a good pool-side snack bar (a server will bring a brightly-colored ice drink to you in the pool, if you'd like); and the tennis courts are nice.
The Cons: the room walls are paper thin -- we could hear everything said in the room next to us; the rooms are quite small (we paid for an upgrade to a "larger" corner king room but should have saved our money -- on our last day we peeked into a standard king room and thought it was as big or even bigger than our room); the spa is booked weeks in advance, so we were unable to get a massage; the rooms have no safes or refrigerators (although they do have bathrobes); and the desk staff was unfamiliar with the terms of our package deal and tried to charge us for the resort fee ($9 per day per room) which was supposed to be included in the package (fortunately, we had printed out the description of our package from the internet and brought it with us, so after several minutes they finally agreed to take the charge off our bill).
One of the biggest "cons" for us is that although the website described Lansdowne as being in "a secluded setting", it is really very suburban. You can't see the river, houses and a hospital abut the property, and there are no walking or biking trails. There is really very little to do at the resort if you don't play golf and you didn't sign up weeks in advance for the spa.
All in all, the resort is okay but nothing I'd go out of my way to go to again.
Our friends and us just concluded a stay at the Lansdowne Resort (Aug 4- Aug. 7, 2005) and cannot say enough wonderful things about this lovely
experience ...from the well appointed rooms, restaurant and staff to the golf, pool areas and magnificant grounds......we especially enjoyed our spa visits (which we each did a few times throughout our stay) the staff were very pleasant and professional.
We found the Lansdowne Resort on the internet and cannot wait to return next year.
1/2 Ritz, 1/2 Trailer Park
What do you get when you mix the Ritz and a Trailer park - Lansdowne. We were just part of a wedding party that ws there for 4 days that chose to go back to a hotel that was the BEST in the region 10 years ago when it opened (and I stayed there 10-15 times) but not now.
I am just amazed to see how they can take an incredible and beautiful property and staff it with the most indifferent, incompetent people and totally ruin both the wedding party and the individual's stay. Don't have your wedding guest stay here.
The problems ranged from:
-beer cans and wine cooler bottles along the roads and the kids playground
-spa staff lying about availability since they were too lazy to ask the people who actually own and run the spa. (the spa owners was stunned to know the stories they made up)
-never delivered the welcome baskets to the guests
-breakfast service had 4 people standing around talking with each other but no one to bring us our check
-concierge was supposed to send room service menu's to the pool after she said they were serving food at the pool. It never came after 45 minutes of waiting. (try to explain that to a hungry 2 and 5 year old)
-when they did finally servce food at the pool the next day, the hamburger buns were cut 90%/10% so you couldn't eat it.
There were 4 or 5 more instances of completely indifferent service which would lead me to state that they should immediately fire their service manager because it is only a training problem.
The hotel is beautiful. The rooms and golf course are very nice (although heavy construction is going on), the area is nice --just like a 5 star Ritz hotel but the people are indifferent, untrained, defocused, impolite, and simply unacceptable which is only a problem of poor management.
I travel heavily and worldwide staying in all kinds of hotel and generally, you get what you expect and pay for. Landsdowne may be fine if you though you were staying at a Motel 6 but not if you are considering to wonderful weekend or a great wedding party, pick something else or ask if they have hired any new management.
One headache after another
I have to say that I am very unimpressed with my recent experience with Lansdowne Resort. We went for a "relaxing" spa weekend getaway and nothing about it was relaxing. The renovated rooms are rather pleasing to the eye, but it does not seem like attention was paid to the details. The sheets and blankets were very uncomfortable--the sheets were far too crisp and the blanket was itchy. The hallways were kept at what felt like 30 degrees--we nearly sprinted to our room from the elevator. At the "spa," and that term should be used loosely, our experience did not improve. The massages were average, the manicures only lasted a day, and the pedicure was frankly a rip-off. We all have enjoyed much better pedicures at lower prices. The staff were interesting, but asked personal and inappropriate questions (e.g., salary questions of self and husband, other personal financial questions). The spa and treatment rooms were not set apart from the golf traffic, and they were rather noisy. We could often hear people in other rooms and children shrieking in the nearby whirlpool. To top that off, the staff forgot one of our pre-scheduled treatmens and left one of us sitting in their "waiting area" (basically 2 chairs next to a manicure station) for 45 minutes. The courteous front desk staff did try to make amends, but with such limited treatment rooms, not many choices were possible. The floors in the salon area are so slippery that it becomes dangerous to walk across it in the flip-flops they provide for you to wear. There were a couple of plusses, the front desk staff at the spa are terrific, and one of the facialists is wonderful. As for the food, the only places worth going are the bar (great appetizers and very pleasant service) and the steakhouse, though Morton's it is not. The buffet, particularly for dinner, is to be avoided, as is the poolside cafe. To cap off the weekend, I was charged twice for the pleasure of staying there, and it was not easy to get the second charge credited back to me.
Apparently they are re-doing the spa area, so after that it may be worth going to, but until then, I would give Lansdowne two thumbs down.
We took advantage of the resort's $99 promotion for the off-season anticipating the indoor pool and spa would provide a serene getaway. We were disappointed with the indoor pool, which afforded no comfortable seating poolside apart from a few benches and chairs... certainly nothing you could read a book comfortably in. The spa services are as expensive as the best but when you can hear women chattering at the front desk during your $100 relaxing massage, something's amiss. The guest services at the resort were top-notch, and our room was comfortable. There's a lot of construction going on at the resort, our room overlooked a mud field of a construction site, replete with port-o-johns and trailers. I won't be in a hurry to go back to Lansdowne, but then again... they don't call it the off-season for nothing.
Great Hotel! Great Staff! and getting better...
I just want to say I live in Lansdowne, VA and am a member at the Golf Club since 1993. The Golf course is amazing - and they are just expanding with a new course this Spring!! - They will be getting bigger and better ---- The three restaurants are good - the Lansdowne Grille is REALLY amazing (the steakhouse) - and the buffet and the pub are both really good too.. I am personally really excited about the new renovations (though is sort of ----- while they are doing them) any place they are lacking will soon be resolved!
Left us Stranded, Oblivious Staff
My husband and I planned a romantic winter weekend getaway for the weekend at this resort and spa. We planned to just relax around the inn and scheduled spa services. Our room was so-so, not more than a decent hotel room. The restaurant and pub were okay, but the staff was slow and not very attentive. When we went to get our spa services the next day, they could not find our appointments, and had the attitude that we must not have made any. They informed us that we could get services "anyway," but then made us wait for 40 minutes after that. Spa services ok, but not worth making a special trip.
The topper of the whole weekend was when a blizzard came through. The hotel did not offer to accomodate out of town guests or do anything special to make guests feel more comfortable about being stranded (but did take the money for the extra night). They also did not plow the parking lot until the next day. When we chose to leave the incompetent hotel the next day, on our way out we got the number to the front desk. They said not to worry, if we got stuck, they would send someone out. We found out that they had stopped plowing right outside of the parking lot, and a 1/2 mile down the road we got stuck. We called the front desk, and they said, "sorry we can't help you, you can call the county, but they are probably too busy plowing the main roads." This being a back road traveled only by hotel guests, we were quite worried. We would to have had to abandon our car and walk back to the stupid hotel, and pay for another night, but fortunately, someone else who had gotten stuck up the road helped us get unstuck and we all were able to leave.
Really rude, unprofessional staff, definitely not an upscale or romantic place to go. Skip it.
Very good overall, but needs front desk training
We hold about 30 2-day meetings a year, every one in a different conference center or resort. The Lansdowne is a good facility, well thought through conference and meeting arrangements, and particularly excellent food arrangements. But, based on my experience checking in as well as checking out, front desk personnel need to broken of the habit of explaining to a guest why a problem happened, instead of handling the problem. Example: "No hot water in my room. I had to take a cold shower." The only possible appropriate answer, of course, is: "I'm terribly sorry, sir, what can we do to make up for the inconvenience?" Lansdowne response: "What floor were you on? You have to let it run." Then a blank stare. In her heart of hearts she was absolutely convinced she had handled my problem. If you can't train that thought process out of a person, they should never be in direct contact with a guest. Still, I'd probably take another meeting there, based on the sales and banquet dept. profesionalism.
TripAdvisor Reviews Lansdowne Resort Leesburg
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