Lake Arrowhead Resort And Spa, Autograph Collection
How has this resort rated in the past?
Historical Traveler Reviews Lake Arrowhead Resort And Spa, Autograph Collection
Enter at Your Own Risk
Words cannot describe how appalled I am at multiple aspects of this resort. I will make this short. When you drive up to the property, you immediately notice construction equipment and materials all over the roof and parking lot. The lobby was torn apart and workers were everywhere. I checked in and figured I had seen the worst of it- silly me. I had to walk through a completely demolished corridor to get to my room on the other side of the building. There were power lines across the hallway, power tools I had to kick out of the way, piles of torn out carpet, and workmen acting like I was in the way. When I got to my room I called the desk to express how surprised I was that none of the construction was mentioned on the web site nor when I spoke with the hotel directly and that I could not walk to and from my room through all of that construction dust due to allergies. They offered to move me to another room for an additional charge!
When I said that I did not think that was fair, they said that they would move me with no additional cost. The newly renovated rooms are beautiful and if you plan to stay in your room, this property would be fine. Breakfast was delicious, but accompanied by jack hammers, saws and flying dust. There are no facilities for the kids, other than the pool. The "business center" is a single desk in the middle of the demolished lobby so wear a mask if you have work to do. At one point, I tried to find a way to my room that didn't include a trip through the loud, dirty lobby and I found myself in the "game room" that was full of tools, hardware, and completely open to the first floor, two stories below. If you have adventurous children, this place is an extreme danger.
Basically, this hotel was not at all up front about the extent of the renovation and how the construction would affect my stay. This was my first trip to Arrowhead Lake and unfortunately, this experience hasleft a very sour taste in my mouth. Don't risk it, wait until they are completely finished with the renovations before booking a stay at this resort.
Major Construction Scheduled Throughout Summer!
Have stayed here several times over the years, and it's always been fine (although definitely in need of updating). Reservation staff advised that hotel was undergoing renovations, but we were very surprised when we arrived. Work crews dominated the parking lot, we walked down a long dark hallway to our room with ceiling tiles ripped out, extension cords all over the floor, and several rooms being worked on. The restaurant has been temporarily relocated. I felt sorry for the few people who were trying to have lunch on Friday afternoon (6/9/06), as the sound of jack-hammers dominated everything. The front desk clerk said that construction was scheduled to be completed in September. They even had work going on during the weekend.
Although I'm sure the new rooms will be nice, it was disappointing to see such disarray when we checked in. And you're basically stuck since they require a 2-night minimum and there aren't many other places to stay in Lake Arrowhead (except mostly B&Bs).
Be sure to ask for a room that is not near the current construction zone!
Although we didn't check it out, my guess is that the pool and spa areas would be noisy right now -- I'd be bummed (and irritated instead of relaxed) if I had booked a massage!
My children and I recently spent a weekend in Lake Arrowhead. We really enjoyed the area and had fun skiing at the local facilities. The hotel was fine, though the rooms definitely need updating. The sheets and pillows were very thin and the bathrooms were tiny. I feel like the hotel was decent value though - only $100 a night for high season. The jacuzzis were nice as were the staff. I heard they are starting rennovations in the next week or so.
We celebrated a big family birthday at this hotel recently, and it was fantastic. We had three rooms together, two of them adjoining. It was quiet between the rooms and very comfortable. The hotel is about to start a multi-million dollar renovation and it's going to be gorgeous. Some furnishings and the beds definitely need it, but they weren't horrid. The lobby is HUGE, and beautiful, and we used it for the adults to visit in the evenings. We had breakfast at the dining room, and it was great. A bar in the lobby is nice.
The location is amazing. It's right on the lake and close to the Arrowhead Village. We had heavy snow, so were somewhat confined to the area, and had plenty to do. We had a great meal at Woody's Boathouse in the Village.
The staff was exceptionally helpful with information on weather and roads, and they are experts re when chains are needed. Some of our family went up to Big Bear for skiing, and needed chains.
We are definitely planning another family trip to the Arrowhead Resort in a year, and the renovation should be complete!
Good Resort for a Short Stay
We stayed for two nights at Lake Arrowhead Resort on route between Las Vegas and San Diego. The contrasting scenery of lakes and pine forests (after the desert) was really pleasant. We also found the resort good the staff were very friendly and helpful and the food in the restaurant of a high standard and good value. We had a lakeview room on 3rd Floor which was spacious and clean and the view lovely.
The pool was on the small side and taken over by a childrens party on one of the days.
Adjacent to the resort are shops/restaurants/boat trips an area fine for a couple of hours wandering around but nothing special. We did drive the "Rim of the World Tour" up to Big Bear Lake which was really pleasant the full drive takes about four hours including a brief lunch stop.
Good Option, Walking Distance to Village
We stayed for a weekend.
The views vary widely, from ground floor parking lot (yuck) to upper floor views of the lake and forest. The room quality is average, with some stains on carpets and drapes and some wear and tear evident on all furniture.
The housekeeping services were good.
The coffee bar in the lobby has very poor service and limited selection of breakfast baked goods (i.e. ran out of plain bagels two days in a row by 8 am).
There is no daily newspaper delivery and it is not possible to purchase a newspaper until the gift shop opens. The papers were sitting in a pile in front of the gift shop and the front desk clerk refused to sell one to me, saying that I would need to come back in an hour.
The best part of the hotel is the location. We walked over to the Lake Arrowhead Village for an afternoon at the Children's Museum, a ride on the carousel that overlooks the lake, and good shopping at the outlets (Coach, Bass). I really like the waffle house in the village and they had a great kids menu.
One good thing about traveling to this hotel with children- they will guarantee a connecting room with two double beds.
Nice Place to Relax
We needed a few days away from our 2 year old for an anniversary vacation and we found Lake Arrowhead to be a great place for us. The staff was very friendly and went out of their way to make us feel welcome. We had a room with a partial view of the lake but it was also above the pool so it could get loud in the afternoons. We were also there partly during Memorial Day Weekend so there were lots of activities going on (like smores at the beach over the fire:)) The gym is quite nice and the workout class instructors are wonderful. The nearby Village has lots of outlet stores with great deals and is within a 5 minute walk. The locals are welcoming as well. There aren't many restaurants with great health code ratings in the area (definitely avoid the Mandarin Garden in Blue Jay, we found hair AND bugs in our food) so luckily the restaurant at the resort is excellent (try the sweet potato fries). Overall we were very happy with our getaway and will probably return again with baby in tow.
If you want a good night's sleep-go elsewhere
My husband and I checked in and told the front desk clerk we wanted a quiet room as we were both completely exhausted. He quickly obliged, and we made our way to our room, quite dingy, more on that in a minute....We thought we had walked into the wrong room as this room overlooked the pool and it was mobbed with screaming kids-We tried to take a nap, but our room was on the first floor and we could hear everyone in the room above ours! The room was quite dingy, thin bedspreads, scratchy sheets, and coarse towels....We decided to check out and go home to get some sleep-There was also a prom going on, and one wedding-Sleep seems to be very elusive in this so called "resort."
A friendly mountain resort with the basic amenities
I was at Lake Arrowhead Resort over 4th of July weekend, 2004.
The resort is nice enough - kind of rustic in that mountain resort kind of way. The staff was very friendly. But I was not at all impressed with the food. Also, the bed gave me a backache. I read on another site that the Resort puts a board between the mattress and the box-spring, which make the beds very hard, but that you can remove the board.
Nevertheless, the location is great - right on the lake. Although I didn't partake, I was quite intrigued by the s'mores on the beach on weekend evenings - for a mere $2! The resort is also just steps from Lake Arrowhead Village, which is a nice place to get a snack, shop at the outlet stores, or check out live music during the summer evenings. There's also plenty of activities on the lake, like boating and water-skiing. The Resort's pool and jacuzzis were nice, too.
I did not check out the Resort's Spa, but they did offer the full range of spa services.
In spite of the devasting fires on the mountain less than a year ago, I was impressed that the scenerey remains lovely.
No time to know
the end of october we stayed at lake arrowhead lodge to attend a wedding. the wedding was at our lady of the lakes church. we got up the mountain okay. then: they started to close the roads. up and down the mountain. the couple had a beautiful wedding but there was no music, the priest that was to marry them couldn't get there, the florist just dropped the flowers off and left, the photographer didn't get there till the wedding was half over and the priest announced that everyone should take pictures for the bide and groom. before the wedding began there was an announcement that anytime during the wedding if there was an evacution notice given, we were suppose to go to our cars and go straight down the mountian...........do not go back to the resort! the bride walked down the aisle with her father while everyone hummed "here comes the bride." the reception was held at the country club in the mountains. more than half the people couldn't make it and not long after we got there the electricity to the mountain was turned off. someone played the piano for the bride and groom's first dance and then he tried to play more but only knew the first couple of lines of each song. someone else came up with a battery operatated boom box and the guests danced to that by candle light and an emergency light. after a while all the candles burnt out and the emergency lights started going out so all were asked to leave. tired and a little sad we all went back to our resort which had an emergency generator. not long after getting there, 3 policemen came and announced that there was an emergency evacuation of our area and we would all have to leave. now the first two roads down the mountain were closed so we had to go up to big bear and come down that way. we helped the bride and groom get their things together and followed them down the mountain. most motels were full because everyone was coming off the mountain so we followed the bride and groom to their new home and spent the night there with others. that was five and a half hours after leaving the resort. the people at lake arrow head lodge were very helpful during the emergency. no, i would not go back and i know i would never have a wedding on a mountain.
TripAdvisor Reviews Lake Arrowhead Resort And Spa, Autograph Collection
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